being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Fordele: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Ulemper: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Fordele: "Fast boarding"
Ulemper: "Slow in refuelling, got us delayed for 40-"
Fordele: "KLM STAFF WERE VERY PROFESSIONAL"
Ulemper: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Ulemper: "Everything was OK"
Fordele: "economy plus seats were nice, great movie selection, especially international movies"
Ulemper: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Ulemper: "Flight got cancelled"
Fordele: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Fordele: "Comfortable seat, great crew."
Ulemper: "Flight delayed, no USB port and no entertainment"
Fordele: "The crew was amazing, flight on schedule and good entertainment."
Ulemper: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Fordele: "Very professional"
Ulemper: "Lost luggage"
Fordele: "Crew was friendly"
Ulemper: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Ulemper: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Fordele: "Just the cabin crew being nice"
Ulemper: "Punctuality KLM is always late"
Ulemper: "Flight cancelled"
Fordele: "The crew was amazing and the food was great."
Ulemper: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Fordele: "Crew were great, food, entertainment, seat and everything else was great as well."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Fordele: "Crew was in a festive mood, the meal was unexpectedly delicious"
Ulemper: "Seats ok, but could be more comfy"
Fordele: "Everything is alright"
Ulemper: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Fordele: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "You are almost always late!"
Fordele: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."
Fordele: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Ulemper: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Fordele: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Ulemper: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Ulemper: "Food and one bathroom out of service makes an awful flight"
Ulemper: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Fordele: "Service, technology"
Ulemper: "Could not print by boarding card and was not allowed to board in Amsterdam"
Fordele: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Fordele: "Bording was good and general flight ok"
Ulemper: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Fordele: "Good flights. Good prices."
Fordele: "The food service was good and the flight attendants were friendly."
Ulemper: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Fordele: "Airlines issue"
Ulemper: "Profiling certain customers"
Fordele: "The food was excelent"
Ulemper: "I have to pay to pay a little more confort"
Fordele: "The cabin crew were pretty good. That's about all that was good."
Ulemper: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Ulemper: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Fordele: "Comfort economy well worth the extra."
Fordele: "staff was fine"
Ulemper: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Fordele: "I really like the spaciousness, the plug ins and general service"
Ulemper: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Fordele: "Great crew service. Among the best ever."
Ulemper: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Ulemper: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
I booked through Justfly.com and had to cancel the flights due to the new Omicron virus. The airline (Scandinavian Airlines) told me to get in touch with the agency as they could not do anything. However, its been completely impossible to get a hold of the agency by phone (I called them twice and stayed on the line for more than 1h without getting through), and you cannot reply to or send them e-mails. I cancelled the flights, for which I paid about $1,500 to be on the safe side so they would not think I just missed them, and for that they charged me $60 (!!!), so anything they can charge you for online works, but everything else does not. Absolutely horrible customer service.
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable."
Fordele: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."
Ulemper: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "Overall, an incredible experience!!!"
Ulemper: "The food was excellent"
Fordele: "The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Ulemper: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Ulemper: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."
Fordele: "Liked the ticket price, the service, the food and the onboard free movies, free water bottle, free ear plugs."
Ulemper: "Nothing--it was a good flight - on-time and with little turbulence."
Fordele: "Prompt boarding, early departure and early arrival."
Ulemper: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"
Ulemper: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."
Fordele: "Price and destination was convenient"
Ulemper: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"
Fordele: "One crew member was particularly nice and personable."
Ulemper: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."
Fordele: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Fordele: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Fordele: "Movie selection Staff Food"
Ulemper: "Drinks were expensive"
Fordele: "Seats are more comfortable than those of many other airlines."
Ulemper: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Fordele: "Again, the flight was fine, and cabin crew was friendly"
Ulemper: "When I went to the SAS counter to print my boarding pass, the counter lady couldn't find my information. She left me at the counter and went inside to find out more info. Then when she came out, she started interrogating me forcefully, about why I got United involved with my check in for my first leg of the trip, because I am causing her to have all this extra work and etc. How dare she!!! First of all. I didn't want to involve United, the service counter at SAS was closed the entire time, and the flight on my first leg was operated by United, so i had no choice but to go to United. In fact I should be the one asking why I had to involve United in the first place. Where was SAS when I needed their help and guidance???? Why was their counter closed the entire time??? Such a poorly organized airline, I'll be wary to fly with SAS again."
Fordele: "The crew was nice, the plane was large and had many bathrooms. The seats were comfortable enough and there was a good selection of movies to watch."
Ulemper: "The boarding process was completely disorganized and hectic. The woman making the announcements on the plane was extremely soft spoken and the PA system was static-y so I could neither hear nor understand any of the announcements. The refrigeration system for the food also broke down on the plane so we weren't fed our second meal. Instead, they chose the cheapest and most unappealing snack of plain almonds to give us. Despite confirming our luggage situation with us at the first airport repeatedly (because of our connecting flight) SAS still temporarily lost our baggage when we arrived at our final destination and caused us to stay an additional hour at the airport after already having spent an exhausting day travelling."
Ulemper: "No food, no entertainment"
Ulemper: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."
Fordele: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."
Fordele: "Crew was fine"
Ulemper: "Never been on an international flight where I had to pay for my own wine. Plus the entertainment was broken and the food was terrible."
Fordele: "The movies."
Ulemper: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Ulemper: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."
Fordele: "The entertainment system was very good. The crew were all efficient and courteous, with the exception of one crew member who was rather curt."
Ulemper: "Our plane arrived at IAD late due to a minor mechanical that was repaired at its previous destination. Consequently, we departed IAD almost two hours late, causing us to miss our connection in Copenhagen. Norwegian Air had a flight leaving shortly from Copenhagen to Rome, but the transfer agent told us SAS "does not re-book with Norwegian." Instead we were assigned to two more flights, one to Brussels, and another from Brussels to Rome. We arrived in Rome around 17:00 rather than 10:35 as scheduled, losing a full day of sight-seeing."
Fordele: "Nothing to be honest"
Ulemper: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "Timely or even earlier arrival. Generally, very good experience"
Fordele: "This was my first flight in SAS and it was a wonderful experience. The crew was pleasant and the seating was spacious and the plane was clean. Very refreshing atmosphere."
Ulemper: "A landing card us required from each non EU passport holder. No mention of this was ever made, and we stood in front of an open customs desk filling out the forms we could have done at leisure during the flight. A lot of other stuff was poor -- seat pitch, no free food, etc. but this was one simple thing other airlines usually do."
Fordele: "The gate agent in Athens was helpful"
Ulemper: "We wanted to check bags and we needed to have our docs checked before we could get a boarding pass for the last leg of the flight. No one was available around the self service kiosks and the line to drop bags or get any service didn't move for 40 minutes. We finally went to the gate. In Copenhagen we had a delay and no one would even talk to us except to say " you are booked in tourist class so I can't help You". They do an excellent job of avoiding any contact with their customers. I fly almost every week for business and have never had this bad of service."
Ulemper: "They charge me €70 for my bag and it should have been free!!"
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Staff was friendly and helpful- finding the proper terminal was fairly easy even without assistance got the tickets for a great price ( need to use an actual credit card as your bank card WILL NOT work for booking although the bank card will work in the shops with in the airport which made life nice as I was able to get a coffee shortly after exiting the plane"
Ulemper: "My only complaints are beyond the position and abilities of the air line or staff - although a few of the flight attendants seemed a bit tired"
Fordele: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Fordele: "Economical premium class with some nice benefits (airport lounge access, larger seats, etc."
Ulemper: "Disorganized check in and boarding process. Two gate changes occurred which meant lots of people trudging around the airport."
Fordele: "boarding was easy as the airplane had three rows of three seats and the attendant showed us were to go."
Ulemper: "Entertainment. I was not aware that i would have to purchase headphones to enjoy the in flight entertainment. i ordered a meal months before when i booked my ticket. During the flight, i didnt receive my meal nor was made aware how to receive it once on the plane."
Fordele: "I am a over weigth and is ok for slim people"
Ulemper: "Few space for wide"
Ulemper: "Kiwi.com doesn't work with Norwegian seat assignment issue could not f"
Fordele: "Excellent, first time."
Ulemper: "Nothing in particular. I've had long delays with Norwegian but not this time."
Fordele: "Needed to check in bags 24 hrs before the flight and do it online otherwise you have to pay $100 at the airport instead of the normal $35. It was extremely difficult to even tell if I needed to pay for checked luggage at all, when I tried to login to checkin I got an error that said "A technical error has occured""
Ulemper: "Baggage fees are a total scam. $35 over 24 hours ahead of the flight paid online or $100 at the airport. No where does the ticket tell you this."
Fordele: "Movies were free and food. Food was fine."
Ulemper: "The flight was delayed, but no information came from Norwegian. They changed the gate 3 times with a marching of hundreds of people including the flight attendants. Still no information. Three hours after the flight was to take off, we heard that we would be "next", whatever that means. Finally, a plane came to the original gate and we boarded. Then we were told that there was a technical problem with the aircraft. We waited 45 minutes on the plane at the gate. Then we were told to exit the aircraft so that they could "change a flat tire on the aircraft." I kid you not, a flat tire. So as we were exiting, they told us to STAY on the aircraft as they fix the flat tire. We waited another TWO HOURS (three hours in total on the aircraft, seven hours in total late). We arrived nearly EIGHT HOURS LATE in Copenhagen. I understand that things go wrong, but the LACK OF COMMUNICATION by Norwegian Airlines to the hundreds of confused customers is UNACCEPTABLE."
Fordele: "On time departure and arrival. Friendly staff."
Ulemper: "Even water is for sale, but to be expected for a budget airline."
Fordele: "Norwegian offers great prices and is pretty transparent regarding their extra fees"
Ulemper: "I didn't like the check in process from CPH to LAS. It could have been better organized"
Fordele: "Check in was prompt, and easy. Boarding was quick and on time. Staff was pleasant. I don't know why they get bad reviews, their guidelines are easy to follow, and I've been lucky enough to have no problems with them yet."
Ulemper: "The seats are a bit crammed, but manageable"
Ulemper: "I would definitively avoid using this airline again. Multiple fctors. One kf them is the poor attending by the crew. Really bad service, water..3$?? Blanket 5$?? If you dont pay for food before your flight, crew totally ignores you when the deliver. They should offer a cup of water as minimum"
Fordele: "Short flight."
Ulemper: "No entertainment. No services provided."
Fordele: "the flight itself"
Ulemper: "the people"
Fordele: "Good staff. Clean aircraft."
Ulemper: "austerity style seats with a stick for an armrest."
Fordele: "Getting off the plane"
Ulemper: "Norwegian brought in a charter jet, there was no premium class even though I paid for a premium ticket. The seats were small, cramped and didn’t recline. They crew wasn’t helpful at all. Never flying Norwegian again."
Fordele: "TVs for each person, good reclining seats, comfortable, nice crew"
Ulemper: "Ran out of some food options"
Fordele: "Almost nothing"
Ulemper: "Flight late by 3 + hours"
Fordele: "Flying in a Boeing 787, flight was on time, crew was very professional, more comfortable than legacy airlines."
Ulemper: "Cabin was cold, drinks, meals, services were bare minimum"
Ulemper: "My baggage was lost"
Fordele: "Self check-in and boarding procedures Seat spacing"
Ulemper: "Mobile App could be better Amenities"
Fordele: "Delayed flights from US to Copenhagen, missed connection bt minutes and it took me THIRTY additional hours to get to my destination from original anticipated arrival time."
Ulemper: "Well, due to a delay from Bergen to Copenhagen, I barely made my Copenhagen to Boston connector flight. The crew did their part to make sure I didn't miss my connecting flight which was terrific, but my check-in baggage did not make it (I hope it is still in Copenhagen). Normally I wouldn't grade so hard, but my check-in luggage was also mishandled on my connecting flight two weeks ago from Copenhagen to Oslo, causing me to miss my initial Oslo to Tromsø flight and settle for a later one. So two mishandled check-in bags out of six flights over a three-week period is not a good ratio. To be honest, if my baggage appears tomorrow I will be annoyed but not too angry. If not and it's lost, well, I love Norway and Norwegian patience, but conscientiousness is a good thing, and Norwegian or not, carelessness is a bad thing. I hope my luggage arrives tomorrow so I can forgive and forget."
Fordele: "787 dreamliner was ok"
Ulemper: "$260 dollars to check 2 carryon bags that weighed 11kilos and would have been allowed on any other airline for free...."
Ulemper: "Terrible customer service. They will change the requirements for check in multiple times to ensure you can't get on your flight. We had to book new flights and missed two days of our vacation because they wouldn't let us board the flight we originally paid for. They also refused to put us on another flight that night."
Fordele: "Nothing. They have ruined our vacation."
Ulemper: "They would not allow my friends onto the flight because they were delayed getting in from a connection due to weather. Our flight on Norwegian was delayed 2 hours and had open seats, so i don't know why they wouldn't give them tickets. We tried calling customer service many times and spoke to the people at the check in desks, and they were very rude and told us "too bad." My friends missed the flight and had to rebook a new flight to Europe at an extremely high cost. I will never use this airline again. This was the worst flying experience I've ever had."
Fordele: "The airplane itself is lovely."
Ulemper: "The entertainment selection. More Norwegian and Scandinavian choices would be nice."
Fordele: "That I had a whole row to myself...thanks for not overbooking?"
Ulemper: "Baggage fees No complementary meal(s) No instruction on having to recheck baggage at layover airport SERIOUSLY!?"
Fordele: "Friendly attendants, comfortable seats, individual entertainment consoles at every seat."
Fordele: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."
Ulemper: "Boarding was more than an hour late!!!! Worst thing that on the flight board it says "on time", Terminal was almost impossible to find, stuck in the middle of nowhere, we all went on the plane together- no organization whatsoever! Right before landing the crew was messi g up with each other in the back and the passangers asked them to keep it down cause it was very disturbing! Very unorganized! I hope that the operation of the safty system wasnt the same, but I wouldn't wanna test it for the next time..."
Ulemper: "I'm trying to solve that issue but their is no help . I was going to the airport before 3 hours but my car start acting weird and I got over heated . I called taxi and I went to the front disc airport at 9:55 pm and their is no one at the front disck to help me . I called Norwegian air line but they said .they cannot put me on another flight . And I have to call kayak . Can you please call me at 3215574277"
Fordele: "The 2 board system, one from the front one from the back"
Ulemper: "Too tight quarters"
Fordele: "I loved the flight"
Ulemper: "Paying for water is somewhat strange"
Fordele: "Not very full flight so lots of room. The free wifi is great"
Ulemper: "Late departure"
Fordele: "Price was competitive, plane is new."
Ulemper: "Lines at check-in were long. Odd feeling that most passengers did not get even cup of water on long oversee flights, unless they do not pay outrageous meal prices in advance or in flight. I gave up my meal to my young neighbors, because I could not eat while they were hungry. Norwegian went way over board with their frugality."
Fordele: "We took the flight from Stockholm to Copenhagen so its only an hour no food but they did serve drinks. Boarding was quick and easy and everything went very well"
Ulemper: "Spacious and comfy. Glad everythibg was on time."
Fordele: "fast check in & baggage drop, on board wifi"
Ulemper: "Wifi is only available up in the air with a very slow connection! No free beverages"
Fordele: "This was my first time traveling with Norweigan. Beautiful new Dreamliner, pleasant flight attendants, value for money free wine with dinner."
Ulemper: "On a long haul flight such as this, pillows and blankets should have been offered."
Fordele: "Happy to have free wifi onboard"
Ulemper: "To get onto the plane, there were shuttles the plane that took longer than necessary. More a problem with airport than the plane."
Fordele: "price great , stewardesses nice."
Ulemper: "Massive lineups for baggage drop even with the baggage tags. machines not working on one of our 2 trips. No people to talk to, confusing."
Fordele: "Delay of 1/2 hour which is the shortes imate delay on 3 Norwegian flights in 3 weeks."
Ulemper: "No leg room on plane. No boarding process. Food at a fee including water. Furthest gate from terminal. No connection information. No ground staff to address delay of next plane."
Fordele: "Seats had more legroom because magazine section is mounted higher on seat. Able to check 1 bag at no extra cost"
Ulemper: "The luggage weight limit--22.5 kg is better suited to us especially when we stay a month or so cruising."
Fordele: "Wifi on all flights was great! As well as everything else including service etc."
Ulemper: "There was no online check-in for any of my Norwegian Air flights..... Found this to be very odd? Everything else was great."
Fordele: "Theta to Copenhagen was a really nice plane with a lot of room."
Ulemper: "No complimentary beverage :("
Fordele: "Take off was great, smooth."
Fordele: "The entertainment choices were good. The crew was as accommodating as they could be."
Ulemper: "Snack Bar staying closed for the first 2-3hours of the flight while people who ordered ahead got slowly served sucks. I tried to go online and order a meal ahead of the flight but the option wasn't given (if it was, it wasn't clear). There is room for improvement in this matter."
fly var ok, men afgang fra virkelig snavset, snusket, graensende til ulaekker lufthavn
You r must whater free i flight and other wise all is good
Hver gang vi flytter er mere om en time vente og personal i Denmark det var ikke hjælpsomme
Synes alt var perfekt - hvis så ville information fra kaptajn gerne være på dansk :-)
Jeg kunne ikke lide noget. Forfærdelig oplevelse.
Dårlige sæder ved nødudgange række 12 ikke de ekstra penge værd. Manglende info da vi måtte skifte fly pga tekniske problemer
Fordele: "Quick boarding and arrived early."
Ulemper: "The seat was very very small for an average size human and the seat belt was on max.. No social distancing between seats"
Fordele: "Everything was okay."
Ulemper: "I requested for assistance, for my little brother ( 1st time in Uk) Now this days they don’t got one because of Covid 19"
Fordele: "Fully understand the need to put a name tag on “priority customers”. But tagging the rest as “non-priority customers” is at best disrespectful and stupid. Time to look for a new head of communication?"
Fordele: "Venligt personale i Malaga"
Ulemper: "Svært at forstå at komforten skal være så usædvanlig dårlig. Plus at man skal betale hver gang man trykker på nogen som helst service. Så som bagage som ellers bare skulle være standart."
Fordele: "I like the assistant she tried to help me at the check in with the extra kilo even though I was a bit stressed and she was too but she need to listen what the costumer says because there was a mistake"
Ulemper: "Make the payment for the extra kilo at the same place at the check in point PLEASE I can’t spend 1hr and a half on only the baggage check in and if I want to pay for an extra kilo I have to go another place and wait again a looot The plane was too cold The chair in the plane like a rock stone sitting on There was a mistake in the ticket because of the baggage I’m sorry but it was a bit hard"
Ulemper: "Una linea area dedicada a transoprtar mercancia humana. No se porque no le cobran por respirar en el avion. No es para las peronas que esperan atencion."
Ulemper: "At være forsinket og være nødt Til at bruge penge på en taxi"
Ulemper: "Pga. fuldstændig kaotiske tilstande ved check-in, var der kun lige tid til at styrte til gaten. Meget langsomt arbejdende og inkompetente ansatte ved skranken, der pga. kaos ikke tjekkede pas!! Low fares - low/no service."
Fordele: "godt med lidt info på @"
Ulemper: "Der er mangler der gør at man kun kan få 20 kg ikke så smart når man er 2 p og kun har max 14 kg dette kom så til og koste mig 400-300-20 euro i alt mange penge for 14 kg samt 288kr oven i for at sidde sammen der skal stå lille rygsæk da det er dette der er med i prisen men syntes det er alt for mange penge for rejsen alt i alt"
Ulemper: "Too claustrophobic, stood in the rain and wind on the tarmac due to loading delay. Not for me, first and last time with Ryan."
Fordele: "Prisen er lav - men har man noget man skal klage over bagefter, fx. dobbeltgebyr på kuffert, så kommer man til at arbejde for sagen."
Ulemper: "Man kommer til at gå hele Københavns lufthavn igennem på den lange led, når man flyver med Ryanair. Derudover havde jeg betalt for kuffert med begge veje, men da vi skulle hjem kunne Ryanair ikke finde den betaling og jeg skal nu igennem klagesystem (hvilket er meget besværligt hos Ryanair) for at få mine penge retur. Desuden en time forsinket på hjemturen."
Fordele: "Hurtig gang mellem lufthavn og fly"
Ulemper: "Baggage størrelsen, umulig at rejse med. Dårligt"
Fordele: "Nem tjek ind."
Ulemper: "Manglende kompensation ved 2x45 min forsinkelse Kun dem på de forreste rækker fik en gratis vand... vi andre måtte selv betale"
Fordele: "Besætningen havde masser af overskud og var meget imødekommende og venlige"
Ulemper: "Gate blev først annonceret 12 min før gate ville blive lukket. Og så sad dovendyret fra Zootropolis i paskontrollen. Det har man ikke nerver til."
Ulemper: "2t50m forsinket uden grund"
Fordele: "I slept as soon as I found my seat - as did Mr. (very) Longleg next to me. Could not lean back, but never mind, it was a short flight."
Ulemper: "taking a cheap flight - take it or leave it. I'll do it again."
Fordele: "It was alright, nothing specific to be mentioned here."
Ulemper: "Flight was delayed 50mins. No explanation was given!"
Fordele: "Quick and efficient boarding."
Ulemper: "It was fairly full so no space for my hand luggage - had to go under seat. Not a problem but..."
Fordele: "It was Ryanair, didn't expect much and they delivered on that expectation."
Ulemper: "The delay was longer than the flight itself"
Fordele: "Best flight for what I needed, the time was perfect, cost was good. It was on time and everything went smooth."
Ulemper: "Well, small plane, cheap flight. Seats small and crowded. There was not even a place to put my water bottle. But for a short flight at the right time, it's fine. Crew made all kinds of announcements and sales pitches, bit annoying when you are trying to sleep."
Fordele: "Crew were polite and friendly. Aircraft was clean and comfortable and the price was unbeatable."
Ulemper: "First they called us to gate 102, then just before boarding they announced we had to go to gate 110. The plane had a ‘technical’ problem and we had to change planes with a large delay."
Fordele: "The flight was fine, we arrived safely."
Ulemper: "All the “sales pitches.” Hard landing."
Ulemper: "Flyet var så forskinket at jeg mistede mit fly til København"
Fordele: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Fordele: "That it was short"
Ulemper: "It’s almost impossible to understand the options for boarding, seat assignment and luggage. What can you pay for and what you get is confusing."
Fordele: "does not respond to normal standards - to little space seats can not move to the back"
Fordele: "Prisen. At vi landede planmæssigt."
Ulemper: "At gaten ligger i Finger F - man skal gå 10-15 min. At kabinetrolleys koster ekstra - med en masse administrativt bøvl til følge ved gaten = ekstra ventetid. At flyene er skrabet - der er intet net til opbevaring. At kabinepersonalet taler utroligt dårligt engelsk, så man ikke forstår, hvad der bliver sagt over højttaleren."
Ulemper: "Very cramped and hot in The plane."
Ulemper: "Need a pocket at the back of the seat!"
Fordele: "Very friendly crew"
Ulemper: "Paying €6 for two small bottles of water."
Fordele: "Besætningen var søde."
Ulemper: "Flyet var meget forsinket. Vi havde prioritet, men blev gennet ud til at stå ude i den bidende kulde i 30 min og vente på at flyet fik læsset passagerer af. De kunne bare have holdt os inde indtil vi kunne boarde. Det var super nederen. Vi sad foran og kunne ikke få varmen pga alle de folk der skulle ind, som ikke kunne gå ind bagfra - det ville sige alle skulle igennem fronten og det tog også rigtig lang tid. Så alt i alt en dårlig oplevelse!"
Fordele: "Vi kom frem..."
Ulemper: "Flyet var så forsinket at vi ikke nåede flyet til Budapest, vi er derfor strandet i Berlin til næste dag, vi har ikke noget sted at sove eller være og vi måtte bruge over dobbelt så mange penge på nye flybilletter. Derudover går det ud over vores uddannelse, for det er vores studietur I har ødelagt."
Ulemper: "all the extra charges... late take off not being able to get the seat desired general nervousness due to low level of confidence in the company"
Fordele: "At least we arrived at our destination intact."
Ulemper: "Cabin attendant (male, manning the aft galley) bumped into my knee while rushing down the aisle, and stopped to yell in my face -- I was asleep at the time. 0/10 will not fly Ryanair again."
Ulemper: "It was our first trip with Ryanair and it is really low low cost, compared to Norvegian and other low cost airlines. Never again - first and last time...."
Fordele: "I think the crew were ok. But I didn't need them for anything. I guess I'm happy they were not rude or miserable themselves. They seemed upbeat which was the only positive thing about this whole trip. Plus I think the pilot stepped on it, cause I think travel time was less than what was planned (I might be missing taxiing time though, so not sure)."
Ulemper: "Well, I can't say I wasn't entirely expecting this. There was over an hour and half delay. Nothing announced. We were in the dark. The plane didn't arrive on time, nothing announced. Boarding was delayed, nothing announced. When boarding was complete, there was an indefinite delay that was only announced quite a bit later. Anyway, the whole experience, including naming Charleroi airport as "South Brussels" is not something I intend to repeat."
Fordele: "She was the most miserable and unfriendly person I have ever met! Why has she chosen a customer facing role?????"
Ulemper: "Air stewards, all very chatty amongst themselves but no time for their customers!!"
Fordele: "Grew was nice, professional"
Ulemper: "Flight was delayed. I missed my business meeting"
Ulemper: "Fly forsinket. Boarder folk med prioritet til at stå og vente i gangen. Flyet var end ikke landet endnu da vi begyndte boarding. Efter ca25 minutter blev vi lukket ud på pladsen til flyet men blev stoppet igen og stod der i godt 20 minutter inden vi kom ombord. Sammenlagt forsinket 1 time."
Fordele: "The flight was delayed. No one took charge of boarding. Passengers talked over announcements."
Fordele: "If you are flying Iceland air it's for the great value, the friendly and courteous crew, and the chance to see the Icelandic landscape from the air. We did not try the food for sale."
Ulemper: "Boarding and transfers in Reykjavik can be quick and chaotic, leaving little to no time for the food purchases and bathroom stops you probably need. Also don't plan on having access to a large selection of current entertainment. Plan ahead."