Staff on board was cheerful. Airport staff was Ok, but the plane was late and the boarding by zones makes it very stressful because I was in the last zone and therefore wasn’t sure I could get my bag onto the overhead rack. Plane was FILTHY.
No issues. Flight was on time. Crew was pleasant. No complaints!
I'm very happy with my choice to fly with Lufthansa, delicious food, every was great!!
My baggage was lost several days
My luggage is still in Chicago
It never happens. I did not receive the travel info and was forced to buy another much more expensive ticket.
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Multiple cancelled flights ended up cancelling the whole itinerary. Went on my own and booked directly the day of flight and am demanding full refund.
Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "Staff excellent"
Ulemper: "Seats that go flat so u can sleep on long flight"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Crew was wonderful. Food and drinks was good."
Ulemper: "More movies in Russian language, or with English subtitles"
Fordele: "The crew and comfort."
Ulemper: "The food does not taste good at all."
Ulemper: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Ulemper: "The seat to be more comfortable really for me wasn’t I fly all the time but this year I don’t know the space between me and the front seats was very small. I fly last year and was much better"
Fordele: ",Crew was amazing, took extra care of passengers.Very polite and friendly."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Ulemper: "Entertainment didn’t work"
Ulemper: "We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience."
Ulemper: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Ulemper: "The airport pretty much shut down for awhile so some flights were canceled. Due to the number of people attempting to check in and go through security, I missed my plane and was rebooked in an economy seat. These glitches occur but one would expect Lufthansa to have had a plan to deliver clear directions."
Fordele: "Almost everything."
Ulemper: "Length of flight (out of Lufthansa's control, of course), temperature (a little too cold), food carts hitting people."
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "Food service everything"
Ulemper: "Everything was just perfect"
Fordele: "Great flight crew, inflight entertainment and food"
Ulemper: "Damaged bag...working with airline to get replacement"
Fordele: "Crew kindness, comfort, convenient structure, etc. I hope to take this airline again for next trip."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Ulemper: "This flight was canceled. I’m late to my destination. I don’t travel often and this was a bad experience. I’m very disappointed. I’m not a complainer"
Fordele: "If you want to improve you need more staff to service massive numbers of travellers."
Ulemper: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"
Fordele: "Short and comfortable flight"
Fordele: "5 Star: Comfort 4 Star: Crew 5 Star: Boarding 5 Star: Entertainment 5 Star: Food.. One of the best flights of 2017 by far. Premium Economy will deliver the basics of luxury comfort."
Fordele: "Movies / Food"
Ulemper: "Seat location. Delay time boarding."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "I was rebooked on another flight earlier."
Ulemper: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Fordele: "Business class was comfortable."
Ulemper: "Baggage was lost for 3 days. Very poor customer service. Employees have a lot of attitude. Will NOT fly again."
Ulemper: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"
Fordele: "1. The crew was very pleasant and responsive. 2. The entertainment selections were plenty, recent and without extra cost. 3. The food was nice (if you weren't having meat options). My travel companion was a bit disgusted by the meat. I enjoyed the pasta!"
Ulemper: "1. The seats were extremely uncomfortable without sufficient cushioning. It felt like sitting on a plank. My back still hurts. We also had to straighten up the seats during meals because it was so bad for the person behind. 2. Boarding is a bit disorganized. Perhaps try splitting the boarding process into zones so it isn't a mad house free for all after the initial boarders. 3. On my flight to Frankfurt, the plane was half empty, yet my seat was changed from row 8 where I would have had almost no one near me back to row 23 where they had cramped all the passesngers into one area of the plane. This was done without request or explanation."
Fordele: "Everything! Excellent stewards too!"
Fordele: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Fordele: "Crew was very friendly and helpful."
Ulemper: "No food/snacks after a long first flight. At first it looked like we were in first class, then they decided to move it a few rows up after everyone was seated."
Fordele: "on time departure"
Ulemper: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"
Ulemper: "Foods usually not bad but the sausage and beef was absolutely disgusting."
Ulemper: "The airplane left Barcelona late and arrived in Frankfurt late. Lufthansa only allowed a 45 minute layover in Frankfurt to catch our connecting flight to Seattle. Because we arrived late - we only had 20 minutes to catch our connecting flight to Seattle. What made this an awful experience is that the flight from Barcelona landed at Gate A - our connecting flight was at Gate Z. This was as about as far away from each gate as you could get. This was over a mile to run in order to catch our connecting flight - I hurt my hamstring during the run. The Lufthansa "assisting agent" in the Frankfurt terminal was less than helpful and laughed when we told her where our connecting gate was. Not only did she laugh but she did not offer any assistance to get us to the gate on time. Prior to our trip - I called Lufthansa and voiced my concern that a 45 minute layover for an international flight was not a lot of time for us to make a connecting flight. The agent I spoke with said that legally - 45 minutes was a standard lay over for Lufthansa and she did not offer me any alternatives. This was not a pleasant experience with Lufthansa and I doubt we will fly with you again."
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
Great leg room and very clean plane nothing could be better 😁
Fordele: "yes. It was perfect."
Ulemper: "Better reading material"
Fordele: "Not much to say here. It was a short flight, and it went smoothly."
Ulemper: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Fordele: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Ulemper: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Ulemper: "Flight attendant didn’t smile @ all, it was like we are on her way."
Ulemper: "The crew might be greeting passengers onboarding."
Ulemper: "At least a complimentary glass of water or juice in Economy."
Fordele: "Arrival in time"
Ulemper: "Compartment for hand luggage was full, no space"
Ulemper: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Fordele: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Ulemper: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Fordele: "Very nice plane and we left on time and the flight was very smooth."
Fordele: "The airplane was brand new. The crew was very friendly"
Ulemper: "Der var elendig aircondition, så der var enormt varmt ombord på flyet."
Fordele: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Ulemper: "Flight was delayed"
Fordele: "It was a fairly ordinary flight"
Ulemper: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Fordele: "Simple no frills airline"
Ulemper: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Fordele: "staff were polite, helpful, and efficient"
Ulemper: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Ulemper: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Ulemper: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Fordele: "Good service, good connection in Riga! Perfectly on time!"
Fordele: "They waited for transit passengers Were helpful"
Fordele: "Nice new propeller plane on time"
Ulemper: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Ulemper: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Ulemper: "SEVERELY DELAYED"
Fordele: "On time boarding and departure. Clean plane and friendly staff."
Ulemper: "Nothing, all was good."
Fordele: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Ulemper: "An extra fee is charged if you don't check-in online."
Ulemper: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Ulemper: "I needed to cancel the flight a month before, and I got no refund"
Fordele: "Professional appearance"
Ulemper: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Fordele: "Boarding went well and crew was nice."
Ulemper: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Ulemper: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Fordele: "Food was good, flight was on time, boarding quick"
Ulemper: "Aircraft was incredibly dirty."
Fordele: "Brand new aircraft Wider seats as normal Good selection of food"
Ulemper: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Ulemper: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Ulemper: "Who charges for coffee, jeez"
Fordele: "It was very easy to print boarding pass."
Ulemper: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Fordele: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Ulemper: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Fordele: "Quick boarding once the plane finally arrived. Planes are new."
Ulemper: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Fordele: "Friendly crew, tons of meal options, good price."
Ulemper: "Checked in luggage is only 20kg, there's no entertainment in flight."
Fordele: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Ulemper: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Ulemper: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Ulemper: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Fordele: "Very efficient, quick"
tout était parfait. Merci
Hvorfor kan jeg dog ikke ændre mit sæde? Tåbelig stewardesse.
Ulemper: "Superstrict baggage policy!!! Cramped seating. No free food or water!"
Ulemper: "It would be great if they had free drinks and snacks"
Fordele: "Nothing was good."
Ulemper: "Plane was. Hanged. I had booked a business class seat and plane had NO PREMIUM / BUSINESS CABIN. I got an economy seat AT 70-80% if business seat cost and also was forced to pay for my bag to be checked at checkin - even tho the ticket I booked had 2 BAGS INCLUDED IN FARE. VERY UNACCEPTABLE."
Ulemper: "Worst flight ever didn’t make it to İstanbul. Stuck in Madrid. Had to change my destination because it won’t get me in time to İstanbul. Paying for a hotel in Madrid out of pocket. Won’t be buying from kayak ever again."
Fordele: "Crew was great, food and beverages were fine"
Ulemper: "Despite booking premium well in advanced we were never able to choose seats and we got split up and they were not able to seat us together at the gate."
Fordele: "I got charged 100 for each leg of the trip for luggage and your app would not let me check them in online"
Ulemper: "Baggage cost was outrageous"
Ulemper: "The boarding process could be better organized. There is just one large line and it’s like a free for all. There are zones on the tickets but they didn’t board by the zones"
Fordele: "Reasonably a lot of room for economy class. I was very comfortable on a long-haul flight."
Ulemper: "The boarding process in Norway is a bit of a mess, but not the fault of the airline. We had a delay arriving at the airport and they could have done a bit better communicating what was going on."
Fordele: "Not much"
Ulemper: "Dozens of passengers, myself included, were forced to check their carry-ons at the gate and pay for it due to Norwegians strict weight policy. To be honest this felt like I was being swindled and it ruined the rest of the experience for me. Do not be tempted by the low fares they offer."
Fordele: "Nothing. Couldn't make flight. Impossible connection. Had to purchase new tickets."
Ulemper: "Absolutely everything."
Fordele: "I paid 80 euros to reserve seats A and C. It worked. No one was in seat B so good trip."
Ulemper: "Made you pay for everything. Not even free water or coffee."
Fordele: "One of the crew members offered to help with my bag since he said we had to stow it above us. I was in the seat near the bathrooms so there wasnt a location to store my personal bag under as in other seats (normally I keep my personal bag with me under the seat in front of me.)"
Ulemper: "Was not offered water, tea, or food while those around me & even next to me in my aisle were being offered them! Was not until the end of the 8.5hr flight as the woman was at my aisle that I mustered up frustration to ask for water! Also got ELBOWED in the back of my HEAD by another passenger!"
Ulemper: "Not having to ask for headphones and wider variety of movies"
Fordele: "The price"
Ulemper: "Old aircraft Abu Dhabi-Oslo had no inflight entertainment service and no meal service - 7 hours!"
Fordele: "Was not clear that you had to order dinner in advance Not clear that my luggage would only go to Paris and not all the way to Lithuania"
Ulemper: "Also no video screens for such a long flight"
Fordele: "Great entertainment system"
Ulemper: "Tough chairs, no water service if didn't order meal in advance"
Fordele: "The cost is about 50% of other airlines due to no lay down seats. The Boeing 787 Dream Liner, is a very new and nice aircraft from Stockholm to Ft. Lauderdale. The flight from Stockholm to FLL was pleasant, and the food and drink OK, with good quality box meals, drinks, and three main coarse choices in the beginning and 2 hours before landing in Premium Economy. When coming back to NA and taking off in the morning it is OK with about 30 degree lay back seats."
Ulemper: "Once we landed in Stockholm we had only 1 hour and ten minutes once we landed to get off the plane, clear customs, check in for a new boarding pass (we were told the flight was closed), through customs again, and then a long line where we were thoroughly security interviewed. Once done with the interview process, we were then sequestered with ~ 300 others in an overcrowded area without adequate bathrooms or seating. We had contacted the airline and got conflicting data each of the 4 times on the timing being adequate from both the booking company and Norwegian Air, but did get on, albeit over one hour late in departure time."
Fordele: "Food, price, and long stay in Oslo to give time to enjoy city"
Ulemper: "We were staying in Oslo for 21 hours, but we thought that the checked baggage would stay at the airport. Instead it came out at baggage claim. We even asked the Norwegian staff multiple times whether we have to pick it up in Oslo; they said, 'No.' They said that it would remain at the airport. When we got back to the airport we had unnecessary stress of finding our luggage in some unclaimed baggage office. We almost missed the flight. Norwegian staff needs to be knowledgeable about how baggage is handled."
Fordele: "The food was decent but over priced. I’m not sure my I paid extra for the food when everyone was served."
Ulemper: "The flight was delayed for 6 hrs- The tech didn’t work- absolutely No entertainment THe flight attendants were rude and inept. They repeatedly dropped and spilled things on me. The first words should be “sorry” but instead I got “it’s just water” “it was empty” However, it was hot water and no one likes things dropped on their head"
Fordele: "The price was right ( for the flight) But then you had to pay for luggage and meals"
Ulemper: "No blankets Offered to buy one without succes Very good on board"
Ulemper: "Our recent trip from Newark to Paris was a series of missteps by norwegian. Some of them costly to us financially and some simply very annoying. It is not worth going into detail here. Suffice to say that it is simply not worth it to fly this very poor airline."
Fordele: "I like the technology incorporated into the aircraft."
Ulemper: "I don’t like that if you are low fare, you get zero attention. Not even water for a 13 hour flight."
Fordele: "Comfortable seats."
Ulemper: "I checked 1bag. They lost it. They can’t find it. That’s spoiling the trip."
Fordele: "New and modern plane"
Ulemper: "There want an option on Kayak to preorder my meal for this 10 hour flight"
Ulemper: "We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals."
Fordele: "The flight from Rome to Oakland was comfortable, even in economy class. Bags and meals were free, which is a nice touch, and on-board entertainment was exceptional. The hot dinner was decent: chicken or meat ravioli."
Ulemper: "There were no choices for the lunch: a sandwich with no meat. The bathroom was out of paper towels half way throught the flight, and out of tp near the end."
Fordele: "Only stability of the plane B787 Dreamliner"
Ulemper: "In economic class over 6 hrs flight,nothing to eat or drink ,only for people which updated their seat,that's weird and discrimination"
Fordele: "For a 13 hour flight not even a glass of water was served. Yes, you can purchase, but most items got sold out in an hour. Wait until some travelers get deep vein thrombosis due to dehydration in a confined space."
Ulemper: "Some will say you get what you pay for: not so. You can get quite comparable costs with lot more humane service in other airlines. This is brutal."
Ulemper: "On an international flight, one would expect at least a meal to be included. But you had to pay, and had to prebook. So without that knowledge I had to overpay for some very basic snacks. Also had to pay to choose a seat and for checking a bag. I've never had to pay for any of this on an international flight before. Tray tables were miserably low too, and I'm not a large person by any means. They hit my lap and left me no room to adjust. Very uncomfortable flight all around."
Ulemper: "Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda."
Fordele: "The boarding was done in organized fashion"
Ulemper: "We were seated next to a bathroom which was loud and smelled. Very difficult website to get seats."
Fordele: "Hassle free. Didn't make use of all facilities. Good value for money."
Ulemper: "all good"
Fordele: "The crew was helpful and polite."
Ulemper: "Boarding was horrible. Food is way overpriced for what you get...even for airplane food."
Fordele: "The boarding experience was excellent."
Ulemper: "No complimentary food or meals."
Fordele: "The upgrade I took on the flight was excellent"
Ulemper: "The Gatwick terminal and boarding gate procedures"
Fordele: "The plane was nice and cool, and the music was a nice touch."
Ulemper: "The seats were very crowded, little to no leg room available, and the movies kept crashing every time I tried to watch them."
Fordele: "Decent leg room, comfortable cabin pressure. Very efficient boarding procedures."
Ulemper: "While certain individual crew members were friendly, the lot as a whole seemed to have some internal conflicts with communication and organization. Additionally, the frequency of announcements was disruptive. They could be more efficient with timing and delivery of information shared with passengers. The proximity of the bathrooms was convenient but they need better deodorizers in there -- it was a little stinky during the 2nd half of the trip."
Fordele: "The staff and crew were very helpful and attentive to our needs."
Ulemper: "there was a 3 hour delay which made the wait with kids tough"
Fordele: "New Boeing 787, Very nice plane, comfortable, great entertainment. Watched 3 movies I had missed."
Ulemper: "Online checkin and seat selection did not work. We still got the 2 aisle seats we wanted but not together."
Fordele: "Delayed flights from US to Copenhagen, missed connection bt minutes and it took me THIRTY additional hours to get to my destination from original anticipated arrival time."
Fordele: "It was late due to some problem with the plane that required additional paperwork and they did not inform us very well anout it. Food is confusing. We got little half cups for tea that we didn't realize were our tea cups."
Ulemper: "It was late. Better communication would help."
Ulemper: "See aforementioned notes on luggage troubles."
Fordele: "Great service. Prompt and so efficient. Can't say enough good about it."
Fordele: "Front ticking counter (w/but one exception) and in-flight service was quite good. On our long haul flight, staff attention to detail, quality of service and support was greatly appreciated."
Ulemper: "Lack of moblile check-in"
Der var ikke på noget tidspunkt styr på at vi havde købt priority selv vi fulgtes med en handicappet. Hverken frem eller tilbage. Heller ikke når vi spurgte ind til det.
Alt for lidt information i forbindelse med boarding. Hvorfor man står og venter, hvor længe man skal vente, og når man er nået igennem boarding, hvorfor man så venter midt i en gang bag en låst dør i yderligere 20 minutter uden at vide hvor længe det skal stå på
Flyet var forsinket fra Birmingham. Hvis det havde været rettidigt havde bedømmelsen været bedre.
Det var en god flyvetur. Flyet var i god tid, og ankom til destinationen før tid.
Det er dejligt, at der er mere benplads. Trykket i kabine var godt, så man ikke fik ondt i ørerne ved landing. Eneste minus - der var meget varmt i flyet.
Besætningen var fantastisk når det kom til at få styr på bagage, men selve firmaet føles som en scam. Vi skulle betale 55 euro pr person fordi vi kom 2 minutter forsent til check in. Og begge vores afgange var en helv time forsinket. Hver gang man kiggede på sit boardingkort eller andet info på deres app bliver man bombet med advarsler om bagage størrelse, forsikringskøb, pladsvalg etc. Det føltes meget tungt og drænende som som rejsende.
Både turen til Barcelona samt turen fra Barcelona var forsinket, og årsagen var ukendt eller ikke forståelig, da purserne taler utydeligt.
Det var godt pris og kort tur
Fløj til tiden. Plads til håndbagagen i kabinen
fly var ok, men afgang fra virkelig snavset, snusket, graensende til ulaekker lufthavn
Ulemper: "Ryanair - takes you from A to B on time"
Fordele: "The crew was really nice with the passengers"
Ulemper: "They made us wait at the gate an hour without saying nothing, and then inside the plane, we had to wait 30 minutes to departure, and they didn't explain anything neither."
Fordele: "The price"
Ulemper: "The flight was great as all the passengers from the stag parties where all sleeping it off"
Ulemper: "All good"
Fordele: "crew were cheerfull"
Ulemper: "Ryanair are fleecing customer regarding the wheelie carry on bag. Customers should be told about their new 'rules' and all the extra costs at the point of purchasing the the ticket as when you add the extra costs on the flight is no longer a bargain and flying with BA is a much better option."
Fordele: "Perfect timing."
Ulemper: "The flight was delayed 40min without any explanation or announcement from captain. We just sat on the runway for 40min."
Ulemper: "Poor service and delays!"
Ulemper: "Flyet var så forskinket at jeg mistede mit fly til København"
Fordele: "Friendly staff on plane, helpful in preflight check in."
Ulemper: "25 minute wait in hot stairwell."
Ulemper: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Fordele: "The plane didn't crash"
Ulemper: "Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water."
Ulemper: "Delays, with poor comms. After advising of delays, they called us to form queues at the gate, but it was more than 1.5 hours before we started boarding. That’s 1.5 hours standing in line with no communication! No apologies from staff, and when we did start boarding a member of staff was so annoyed at some passengers who we’re in the wrong queue that they called out to the entire queue, (quote) ‘the little baby Jesus is sending you a sign so look to the heavens and you’ll see a sign which says priority to the left and non-priority to the rigjt, ok?’ Again, this is after keeping us queuing with no apologies and no refreshments for 1.5 hours. In all, we were three hours delayed, and not one member of staff even mentioned it. Staff on board were really poor also: huffing and rolling their eyes at passengers ordering food. Genuinely shocking service."
Ulemper: "They charged us $160 in fees for not checking in online two hours before the flight, even though I was never told anything about this. They also charged us expensive fees to check our bags. I felt like I was robbed. Terrible airline."
Fordele: "Prisen. At vi landede planmæssigt."
Ulemper: "At gaten ligger i Finger F - man skal gå 10-15 min. At kabinetrolleys koster ekstra - med en masse administrativt bøvl til følge ved gaten = ekstra ventetid. At flyene er skrabet - der er intet net til opbevaring. At kabinepersonalet taler utroligt dårligt engelsk, så man ikke forstår, hvad der bliver sagt over højttaleren."
Fordele: "Crew very polite and took excellent care of my 83 year old mother"
Fordele: "Yes on time."
Fordele: "Finding an affordable flight to allow the family to get away for a weeks holiday that would otherwise not be possible."
Ulemper: "Having the family sitting separately on the flight as we were not able to afford to pay additional money to per book seats. But it was only a 2 hour flight so we coped. Think it would be a good idea if the airline didn’t just assume that because a child is 11 years old they are able to sit away from their parents. My son has additional needs and so although his chronological age is 12 years his developmental age is only 7/8 years so being sat away from his parents was very stressful for him. Maybe asking during booking if any of the party hav s additioonal needs would be a good idea."
Ulemper: "Very cramped and hot in The plane."
Fordele: "Flight was on time"
Ulemper: "Couldn't take on bag as not priority. Booked extra leg room seats expecting priority but no longer Won't travel with Ryan air again"
Fordele: "We got to the airport three hours prior to our flight and hey didn’t even have the check in counter open. They only do it an hour prior. So we had to sit there and just wait. Then they do not provide gate number until about it 20 mins before boarding. It’s saves you some peace of mind purchasing priority but the seats are cramped and I just found it to be a blah experience"
Fordele: "Most parts were as to be expected"
Ulemper: "Unavoidable Weather caused diversion to Manchester. Like all airlines, Ryanair are unable to perform to expectations, and promises made (Low priority to get off plane into terminal comp to planes that arrived after us.No busses to Birmingham had been arranged for onward travel of passengers.) Etc."
Fordele: "Besætningen var søde."
Ulemper: "Flyet var meget forsinket. Vi havde prioritet, men blev gennet ud til at stå ude i den bidende kulde i 30 min og vente på at flyet fik læsset passagerer af. De kunne bare have holdt os inde indtil vi kunne boarde. Det var super nederen. Vi sad foran og kunne ikke få varmen pga alle de folk der skulle ind, som ikke kunne gå ind bagfra - det ville sige alle skulle igennem fronten og det tog også rigtig lang tid. Så alt i alt en dårlig oplevelse!"
Fordele: "Vi kom frem..."
Ulemper: "Flyet var så forsinket at vi ikke nåede flyet til Budapest, vi er derfor strandet i Berlin til næste dag, vi har ikke noget sted at sove eller være og vi måtte bruge over dobbelt så mange penge på nye flybilletter. Derudover går det ud over vores uddannelse, for det er vores studietur I har ødelagt."
Fordele: "easy to check in with self-service check in and bag drop"
Ulemper: "seats are not particularly comfortable"
Ulemper: "Worst landing I’ve ever had hands down. It felt like we dropped out of the sky. You get what you paid for."
Fordele: "Departed and arrived on time; quick luggage drop-off and security checks; smooth flight."
Ulemper: "Somewhat cramped, non-reclining seating"
Ulemper: "No food no watet"
Fordele: "Be on time Inform Offer discounts if so late"
Ulemper: "Very late, late + insufficient info about it, no entertainment no offer to reimburse/make good on it"
Ulemper: "It was our first trip with Ryanair and it is really low low cost, compared to Norvegian and other low cost airlines. Never again - first and last time...."
Fordele: "She was the most miserable and unfriendly person I have ever met! Why has she chosen a customer facing role?????"
Ulemper: "Air stewards, all very chatty amongst themselves but no time for their customers!!"
Ulemper: "Fly forsinket. Boarder folk med prioritet til at stå og vente i gangen. Flyet var end ikke landet endnu da vi begyndte boarding. Efter ca25 minutter blev vi lukket ud på pladsen til flyet men blev stoppet igen og stod der i godt 20 minutter inden vi kom ombord. Sammenlagt forsinket 1 time."
Fordele: "Not much."
Ulemper: "It was a total faf in the airport in Marrakech. Things work differently which is fine but the airline should really inform you that in order to progress through to passport control you need to go to the check in desk (even though you checked in online ages ago) to get a stamp. It took ages and ages and the lack of communication was annoying. Ryanair sent out an email warning about longer security waits but didn't specify. The problem is most people who travel Ryanair don't have bags to check in so naturally like every other place you would go straight through. And if that's not the case then tell people!!! Very frustrating."
Ulemper: "Check in was a hassle. Had to go through the line twice. The machine wouldn't read my electronic boarding pass. I wasn't the only one."