Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "Nice crew"
Ulemper: "More comfortable seats"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Ulemper: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Ulemper: "I missed my connecting flight because my flight was late. I had to get to my destination for a wedding."
Ulemper: "The in-flight snack - choice of two disappointing sandwiches."
Fordele: "Nice smooth and organized flight"
Ulemper: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Ulemper: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."
Fordele: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Ulemper: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Fordele: "It was very smooth, the connection was great, boarding went easy, service was nice."
Ulemper: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."
Fordele: "Cuteous service"
Ulemper: "Seats were to close together, nomlegroom, impossible when set in front reclined. Breakfast food meager."
Fordele: "Flight crew and food was wonderful."
Ulemper: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Ulemper: "Everything, lost luggage and missed flights because of flights not making their time."
Fordele: "Fantastic staff excellent aircraft"
Ulemper: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Fordele: "We left DFW in extremely hot weather. The ground crew managed the boarding to keep everyone out of the hot tunnel entry as long as possible. Even through there was a delay in boarding already, the crew kept us well informed. The cabin crew was very pleasant and accommodating. Smooth flight and still made it to our connecting flight on time."
Ulemper: "Leg room in coach is really cramped but that is all airlines unfortunately."
Fordele: "Nice Crew except when they were not watching where they stepped. Smooth flight."
Ulemper: "I had a swollen and sprained ankle during the flight, I had it resting near the aisle to stretch and move to try and keep it from swelling further. Unfortunately, my injured ankle was kicked several times by a rushed crew member. It would be great if they could be a bit more mindful and watch where they are walking. Also, the breakfast before landing was spoiled when I discovered fungus in my butter after I had already eaten half of it."
Fordele: "Seat was upgraded to economy plus"
Ulemper: "Wait time for US specific security check, line was too long"
Fordele: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Ulemper: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Ulemper: "Because the one came in from London Got Delay And I miss my flight"
Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Fordele: "Made up most of the time. Latrobe leaving due to queue."
Ulemper: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Fordele: "The flight was one hour late to leave Seattle and we had to run in Frankfurt airport for 20 minuts to catch the next flight and one luggage did not make it . No more"
Ulemper: "There is too little leg room; knees hitting seat in front of me."
Ulemper: "Waited an hour after boarding in the plane."
Fordele: "All was good."
Ulemper: "All was good."
Fordele: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Ulemper: "Nothing to not like. Wish all flights would be like that."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "The crew were friendly"
Ulemper: "Nothing I didn't like"
Fordele: "No delay and the landing is smooth"
Fordele: "Great service and food."
Ulemper: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Fordele: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Ulemper: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Fordele: "Flight was on time."
Ulemper: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Ulemper: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "The staff was helpful and courteous"
Fordele: "the crew was courteous, attentive, accommodating."
Ulemper: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Fordele: "The 747 is a big plane. Each seat had a full entertainment system in the back of the seat ahead. Seats actually reclined! Cannot recommend cabin crew highly enough. Efficient, polite, professional."
Ulemper: "I cannot understand why any airline continues to board forward to aft, forcing people with just a backpack to stack up behind others, allowed to bring obscenely over-sized carry-on bags, wrestling to get their sea chests into the overhead bins. Seat upholstery could have been better for such a long flight. I have "asnahtfuL" permanently embossed on my butt. 747 is an aging craft and this plane had disappointing response to turbulence."
Fordele: "Boarding was fast Crew was polite"
Ulemper: "There was no entertainment on board!!!!!!"
Fordele: "Loved the little sandwiches!"
Ulemper: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."
Fordele: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."
Ulemper: "When in transit in Athens to a domestic flight they now require you to go through security again...bad news if you bought a bottle if something in your departure airport"
Fordele: "The crew were nice"
Ulemper: "Everything else Check in Seat assignments My seat kept going back it was so uncomfortable there was zero over head space even for my small bag"
Fordele: "Ground crew and cabin crew were very helpful and efficient"
Ulemper: "Long delays, sat on the runway for 3 hours and they kept telling us it would just be a 10 minutes longer"
Ulemper: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Fordele: "Roomy seats and good food"
Ulemper: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
Fordele: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Ulemper: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
Ulemper: "It was late and missed connection. Had to buy a new tix form Aegean !!!!"
Fordele: "The staff were nice."
Ulemper: "Food. Queued too long before we could board."
Fordele: "Wider than average seats and a nice meal."
Ulemper: "Plane was not near the gate & we had to ride a bus to the plane."
Ulemper: "No jet bridge at either location"
Ulemper: "The flight was delayed for more than 2 hours without having any announcement nor a reps to tell you what was going on or when is the new departure time. The aircraft is very small, old, narrow seats, delay in boarding and unboarding."
Fordele: "Crew very helpful and happy to assist Good communication"
Ulemper: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Fordele: "the most beautiful highly skilled attendants! On time flight in every segment. Awesome value for price, Olympic airlines is 55555+ I hope to visit Crete again soon and use this airline."
Fordele: "Evrything was good"
Ulemper: "No entertainment on that flightes"
Fordele: "Actually every thing were smoothly going"
Ulemper: "The trip were As per flight schedule on ticket without further delay. I enjoy on Greece Athens little bit then I moved to Budapest."
Ulemper: "The staff member and very rude and racist it's sad to see this still happening"
Fordele: "The food was nice and they offered Greek products which made the experience more fun."
Ulemper: "We thought we had the right sized bags, but must have missed the weight restriction (and had to pay). In the future we'll be keeping our carry-on bags under 8kg."
Fordele: "The best crew ever, they make you feel home."
Ulemper: "Cold on the plane"
Fordele: "Cada vez que viajo en AEGEANS, revibo un buen servicio... Tuve un problema con pequeños líquidos en carry on, y regresando al checking, me ayudaron , sin pagar extra y recibieron mi maleta de mano gratis y no sólo eso...me la chequear on como FRAGIL... El desayuno fue excelente...SPINACH PIE, YOGURT, JUICE..DRINKS..a comparación con el vuelo en otra aerolínea de una amiga...sólo crackers and drink.. GRACIAS AEGEANS AIRLINES. .!!"
Ulemper: "Buuu...no reparten más los riquísimos caramelos de Grecia.. OUZO CANDY'S. ..!!"
Fordele: "Very bad"
Ulemper: "All the team"
Fordele: "Great crew, baggage arrived"
Ulemper: "Bag fee that I wasn't otherwise notified!"
Fordele: "Purchased these flights and had no idea baggage was not included. It was not transparent up front and I potentially would have purchased a different airline had I known."
Ulemper: "They overbooked the flight so we were delayed an hour . The flight was very bumpy an I couldn't hear any of the announcements. The flight attendants didn't seem to know what they were doing at all."
Fordele: "Gate staff are able to deal with things"
Ulemper: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"
Fordele: "The flight was ok, in time."
Ulemper: "I wasn't expecting such a rude crew, Greek people were incredibly nice everywhere and this was the first time in a flight that I felt so disrespected. From check in being the only one questioned about visa and documents (we don't need visa) to being mistreated during flight. Really disappointed."
Ulemper: "When staff give own bags and check pass have a problem and give more time but don't say any thing to me only says we fixed the problem, after that when we went to airplane and check the tickets machine has a alert , again we have a problem!! Again checked own passports and didn't say anything to me, only say nothing!!!! And we have anxiety."
Fordele: "The pleasant manner of the cabin crew and the offering of small candies before the flight departed. A small but nice gesture."
Fordele: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."
Fordele: "Everything was very efficiently run, and the staff were all very friendly and helpful."
Ulemper: "On the outward flight Aegean sent me the next connection flight gate on my phone, but they didn't do that on the return flights. Anyway, it was easy enough to find the next gate inside the airport."
Ulemper: "Tehran station staff need more trainig and need to be overseen"
Fordele: "Clean airlines, very efficient. Staff was nice."
Fordele: "Good plane and crew."
Ulemper: "Bathroom facilities at the airport totally filthy and out of order."
Fordele: "25 minute flight. Day trip from Athens."
Ulemper: "20 minutes late boarding."
Ulemper: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Fordele: "Friendly staff, movies on the plane"
Ulemper: "The checkin area at the airport is poorly staffed and disorganized which resulted in a feeling of crowded confusion and stress. A greeter for agean airlines directly at the entrance would significantly improve this, as would more check in kiosks (two and only one worked) and a more linear system (you have to go backward to check your bag before going forward)."
Fordele: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Fordele: "The line at the airport was moved quickly and efficiently by the staff."
Fordele: "Good food and beverage service on a short duration flight."
Ulemper: "Boarding was a little cumbersome, having some reading materials would help."
Fordele: "Crew were very helpful and courteous"
Fordele: "Nice and clean aircraft nice service"
Fordele: "Prompt , on time flight sched"
Ulemper: "Havas customer service reps are not warm. Just doing their job, no.extta mile...can be rude at times"
Fordele: "Quick, straightforward, only a little late."
Ulemper: "The hot shuttle bus. They really need to turn on the air conditioning!"
Fordele: "The crew was nice"
Ulemper: "Can't check in on your website"
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Fordele: "Decent price for economy comfort seat, 4A."
Ulemper: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Ulemper: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Ulemper: "Information on arrival time was not correct"
Fordele: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Fordele: "KLM STAFF WERE VERY PROFESSIONAL"
Ulemper: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Fordele: "The crew were excellent and seats were comfy."
Ulemper: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"
Ulemper: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Fordele: "Boarding was quick and flight was calm"
Ulemper: "The coffe and breakfast."
Ulemper: "KLM crew exceed our expectations"
Ulemper: "Flight got delayed 30 minutes"
Ulemper: "Too hot inside the aircraft"
Fordele: "the drinks"
Ulemper: "seat reservation. having to pay for luggage...."
Ulemper: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Fordele: "The crew are amazing! Attentive and friendly."
Ulemper: "The seats could have been bigger."
Fordele: "Everything was good except for the entertainment consul for one of our seats."
Ulemper: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Ulemper: "Transfer point needs upgrade."
Ulemper: "Turn the lights on early making it hard to sleep"
Fordele: "Best airline in the business quick efficient and outstanding service What else can you say"
Fordele: "Nice people and good service"
Ulemper: "Not much"
Fordele: "Very pleasant, professional crew"
Ulemper: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Good flight, arriving well on time."
Fordele: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Ulemper: "Nothing to say"
Fordele: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Ulemper: "No complaints about anything."
Ulemper: "Flight departed 35 minutes late"
Fordele: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Fordele: "Professional crew. Good boarding."
Ulemper: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Ulemper: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Fordele: "The crew were hardworking, responsive, conscientious and friendly"
Ulemper: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Fordele: "Nothing really"
Ulemper: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Fordele: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Ulemper: "Flight departing late."
Ulemper: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Fordele: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Fordele: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Ulemper: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Fordele: "Excellent very good"
Ulemper: "Everting so good ex"
Fordele: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Fordele: "Good flights. Good prices."
Fordele: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Fordele: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Ulemper: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Fordele: "The food was excelent"
Ulemper: "I have to pay to pay a little more confort"
Fordele: "In flight food was enjoyable"
Fordele: "The flight was great."
Ulemper: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Ulemper: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Ulemper: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Fordele: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Ulemper: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Fordele: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Ulemper: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Ulemper: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Fordele: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Ulemper: "Entertainment worked sporadically"
Fordele: "Arrived on time."
Ulemper: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Fordele: "The crew was excellent."
Ulemper: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Fordele: "The crew was pleasant and boarding efficient I lucked out with first class"
Ulemper: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Fordele: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Ulemper: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Fordele: "Food was ok."
Ulemper: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Fordele: "The crew were polite and friendly"
Ulemper: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Fordele: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Ulemper: "The seat padding is rather thin."
Ulemper: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Fordele: "Good selection of movies"
Fordele: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Ulemper: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Fordele: "No extra charge for simple refreshments."
Fordele: "Flight on time"
Ulemper: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Fordele: "That I was able to sleep a bit on the flight - and that we gained an hour."
Ulemper: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Ulemper: "Tiny uncomfortable seats."
Fordele: "25 min ahead schedule!!!"
Ulemper: "Cabin space, too narrow rows."
Ulemper: "I didn’t have time to make it through customs. Missed my flight"
Fordele: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Ulemper: "Slight issue with headphone connection, was not the only passenger."
Fordele: "Enjoyed my food, especially tasty for airplan fare!"
Ulemper: "Not enough leg room"
Fordele: "Food, service, comfort"
Ulemper: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Fordele: "Boarding was on time"
Ulemper: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Ulemper: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Fordele: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Fordele: "The airplane have great entertainment system. The cabin crew are very nice."
Fordele: "The service"
Fordele: "Nice food Right in time Police and customs formalities easy"
Ulemper: "Poor comfort in business class No entertainment at all"
Fordele: "it was cancelled so they got me on the next flight on Turkish"
Fordele: "Very old plane with very poor screens where images was horrible"
Fordele: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Ulemper: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Fordele: "Not much."
Ulemper: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Ulemper: "They lost my luggage"
Fordele: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Ulemper: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Fordele: "Lovely crew, clean toilets"
Ulemper: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Ulemper: "Delay over an hour"
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Fordele: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Ulemper: "I thought the seat seems a bit short but the leg room is ok."
Fordele: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Ulemper: "Seat a bit uncomfortable"
Ulemper: "Seats are old and worn. Pitch is Ok. BEG is bad, at least if you connect there to the JFK flight. You have to go to different desks to verify passport (!) and pass additional security control where they don't let you carry in any tax free purchases you make at your originating airport although you never leave the transit area. Boarding is chaotic with no staging."
Fordele: "The flight experience was smooth!"
Ulemper: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Ulemper: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Ulemper: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Fordele: "Crew was friendly and very attentive. Food was better than most airlines’ long haul meals."
Ulemper: "Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight."
Fordele: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Ulemper: "More movies and TV shows please!"
Ulemper: "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."
Ulemper: "The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS."
Fordele: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Ulemper: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"
Fordele: "The crew was friendly."
Ulemper: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Ulemper: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Fordele: "Pleasant staff, wonderful food, very pleasant flight"
Ulemper: "Nothing, everything was very good"
Ulemper: "No entertainment equipment, video or audio."
Fordele: "good service , everything good."
Fordele: "On time flights both directions"
Ulemper: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Ulemper: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."
Ulemper: "5 hours delay"
Ulemper: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Ulemper: "Flight was late and caused loss of connection flight to Amsterdam"
Fordele: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Fordele: "Onetime and efficent"
Ulemper: "I almost died without watter due"
Fordele: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Ulemper: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Fordele: "Quick and no fuss"
Ulemper: "No food and entertainment didn't work"
Fordele: "Timeliness, cleanliness and comfort."
Ulemper: "Inflight duty free closed too early."
Fordele: "Nice service."
Ulemper: "Small aircraft"
Fordele: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Ulemper: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Fordele: "New plains, great crew, on time. Quick check in, great price."
Ulemper: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Ulemper: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Fordele: "I like it was fun"
Ulemper: "I liked everything"
Ulemper: "Not possible for online check-in"
Ulemper: "Afrer a day I am still in Pittsburgh!!!"
Fordele: "I got to board first because I am wearing a cast on my leg."
Ulemper: "The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again."
Fordele: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Fordele: "Great. ON TIME!"
Fordele: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Ulemper: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Fordele: "Easy check in, flight was on time, crew were nice and free meal and drink."
Ulemper: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Ulemper: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
Fordele: "The seat, flexibility were great..and food are tasty and delicious"
Ulemper: "The crew was not friendly for the flight to Belgrade"
Ulemper: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Ulemper: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Fordele: "All good."
Ulemper: "They woke me up for a meal. My bad to forget earplugs or ask for some."
Fordele: "Huge legs space for economy class, great service!!!"
Fordele: "Service was very good"
Fordele: "Good company"
Ulemper: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
Fordele: "Air Serbia has a great service and tasty menu"
Ulemper: "The landing was even harder that the fist flight b"
Ulemper: "The landing was very hard."
Fordele: "Awesome crew and service."