Fordele: "Same as before"
Ulemper: "Same as before"
Fordele: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Ulemper: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."
Fordele: "Great crew, great customer service by phone, great food and entertainment."
Ulemper: "Boarding and deplaning took ages, but don't they always?"
Fordele: "The crew was unparalleled. Really. Attentive. Friendly."
Ulemper: "Nothing could have been better beyond the signs at the gate."
Fordele: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Fordele: "crew was so kind and lovely with our daughter"
Ulemper: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Fordele: "The seat was comfortable, and food was very nice."
Ulemper: "Nothing I could think of"
Ulemper: "I was not able to fly"
Fordele: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Fordele: "Entertainment, crew was very hard-working."
Ulemper: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Fordele: "professional and courteous staff. Food is even better than a Lufthasa flights"
Fordele: "much better than average food"
Ulemper: "shorter length flight but maybe little can be done,"
Fordele: "New plane and Q suite was excellent"
Ulemper: "The AVML selection could be better"
Fordele: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Ulemper: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Fordele: "New Dreamliner"
Ulemper: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Fordele: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Ulemper: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Fordele: "Very good crew"
Ulemper: "8 hr layover in Doha"
Fordele: "Flight duration was short"
Ulemper: "Nothing in particular"
Ulemper: "USB port was not working."
Fordele: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Ulemper: "I wish there were more vegetarian options on the menu"
Fordele: "Excellent service. Excellent quality of food."
Ulemper: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Fordele: "Flight crew was quick to provide food and drinks but quality of the food was not as good as Emirates."
Ulemper: "-carry-on did not fit on center overhead compartment unless I put it side ways, which then takes up space for other passengers. Same carry-on suitcase fit nicely on Emirates airplanes. Basically, carry-on overhead compartments have been made smaller on purpose or by engineering error, and this makes me not want to fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class."
Fordele: "Crew and food"
Ulemper: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Fordele: "The entertainment console is dismal"
Ulemper: "Comfort of seat size has shrunk!!! Good grief."
Ulemper: "The seats were cramped"
Fordele: "Dedicated to customer service"
Fordele: "Boarding from Doha and service in doha."
Ulemper: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Fordele: "Very nice. Everything was great."
Fordele: "Good legroom, friendly crew."
Fordele: "Landing and botding is safe"
Ulemper: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Fordele: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Fordele: "Comfort and Cleaniness."
Ulemper: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Fordele: "Helpful and frieendly"
Ulemper: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Fordele: "The entertainment options."
Ulemper: "I didn't have any complaints. I thought everything went very well."
Fordele: "view above"
Ulemper: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Fordele: "Excellent crew and service"
Fordele: "Excellent service and in time flights."
Fordele: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Ulemper: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Ulemper: "Boarding in India is never smooth, no difference here"
Fordele: "The crew was very nice"
Ulemper: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Ulemper: "Seat cushion was hard for long flight time!"
Fordele: "Once I made it to my seat, easily slipped back into a meditative trance."
Ulemper: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Fordele: "it was ok."
Ulemper: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
Fordele: "Free food, relatively spacious"
Ulemper: "more food!!! REEE!!!"
Fordele: "Food was ok"
Ulemper: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Ulemper: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"
Ulemper: "I could have used USB charging station."
Fordele: "Loved the crew from Zurich to sf. Amazing service"
Fordele: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Fordele: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Ulemper: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Fordele: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Ulemper: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."
Ulemper: "Having no entertainment in the flight"
Fordele: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Ulemper: "The delay to fly was the only issue"
Fordele: "The situation so comfort"
Ulemper: "The limited wifi connection"
Ulemper: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."
Fordele: "The crew was great and the flight itself was fine"
Ulemper: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."
Fordele: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."
Ulemper: "No leg room very uncomfortable"
Fordele: "Good product"
Ulemper: "Seat had some problems, but the crew fixed it for me"
Fordele: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Ulemper: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Fordele: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Ulemper: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Ulemper: "Roughest flight ever, many people got sick, too much turbulence to fly"
Fordele: "On time and standard service."
Fordele: "Professional service"
Ulemper: "Lounge in Dublin poor"
Ulemper: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Ulemper: "space at my feet"
Ulemper: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"
Fordele: "good entertainment system, modern aircraft , friendly and competent crew"
Fordele: "The service was great, the staff was very friendly and helpful"
Ulemper: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Fordele: "They are the best airline flying to Boston."
Fordele: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Fordele: "Swiss' Zurich Airport Business lounge is the most comfortable I've experienced. The flight attendants were professional, courteous and very helpful. A very enjoyable flight experience in business class."
Fordele: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Ulemper: "The flight was an hour late, causing us to miss our connecting flight."
Fordele: "GREAT SERVICE, GREAT PEOPLE!"
Ulemper: "There was no wifi available, the airline did not have a record of my request for a vegan meal even though I submitted one when I booked my tickets, and they claimed I did not pay for/reserve a seat (even though I had for the flight over, which I booked at the same time as the return flight), so I was stuck in a cramped middle seat for 8 hours trying to write a paper without the internet."
Fordele: "The chocolate"
Ulemper: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."
Fordele: "Check in, crew were friendly enough"
Ulemper: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Fordele: "It takes two minutes to get to a live operator when you call. Simply amazing."
Ulemper: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."
Fordele: "The ambient being so relaxing felt asleep all the way to Zurich."
Fordele: "Courteous staff,"
Ulemper: "Passengers crowding the lane"
Ulemper: "The plane had a flea infestation that left both my wife and I with tiny bites on our legs - during the layover the flight attendants came through and sprayed the air vents in the overhead with an aerosol - I had never seen that done before but I suspect that Swiss knew the plane had microscopic flees that were biting passengers. We flew business class and expected much better from Swiss."
Fordele: "Crew was great. Very helpful because I needed assistance due to back injury."
Ulemper: "Food was not very good."
Ulemper: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."
Fordele: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Ulemper: "Swiss boarding is a Charlie Foxtrot"
Fordele: "Crew and overall service was great. Crew was attentive and friendly."
Ulemper: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."
Fordele: "Chicken with polenta was better than most airplane meals."
وقف الإعلانات خلال الرحلة الإعلانات كثيرة جدآ
Ulemper: "Alt kunne have været bedre."
Fordele: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Ulemper: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Ulemper: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."
Fordele: "Food and entertainment was great."
Ulemper: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"
Fordele: "Food, clean plane, Nice staff"
Ulemper: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Ulemper: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Fordele: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Ulemper: "All good."
Fordele: "customer service was great :)"
Fordele: "Probably best economy class service and amenities and timings."
Fordele: "My languages are all damaged."
Ulemper: "My languages are all damaged"
Fordele: "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
Ulemper: "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
Fordele: "Long time n not in time Food is not enough quality n quantity for health"
Ulemper: "Must change catering n in time , Staff working in the airport is not pro enough"
Fordele: "Same as above"
Ulemper: "Same as above"
Ulemper: "Turkish Air lot my suitcase. I will never travel with them again"
Fordele: "overall, service was great"
Ulemper: "seats are too narrow"
Fordele: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Ulemper: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Ulemper: "They took over 6 hours to decide if the missed and overbooked flight would be free or an additional $1000 (which they originally demanded). Spent over 30 hours in the airport with no help from the airline - NEVER AGAIN"
Ulemper: "boarding was messy at IST"
Ulemper: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Ulemper: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Fordele: "Polite crew, comfortable enough"
Ulemper: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Fordele: "The route"
Ulemper: "No one gave me water even if I asked, nobody came to me to ask my problem"
Fordele: "Flight time Prices Service"
Ulemper: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
Ulemper: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Fordele: "Food's always good and the staff friendly"
Ulemper: "The sound on the entertainment system is not good...it used to be good but not anymore"
Fordele: "I can't remember the flight experience, so I assume it was fine."
Ulemper: "I can't remember the flight experience, so I assume it was fine."
Fordele: "Will never use kayak again"
Fordele: "Service, timing"
Ulemper: "Didnt love the food ..."
Fordele: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Fordele: "Business class experience was delightful"
Ulemper: "Indian and Pakistan movies were missing from entertainment channels"
Fordele: "We arrived safely and on time"
Ulemper: "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."
Fordele: "pleasant flight attendants"
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Fordele: "I hated it"
Ulemper: "I am a non veg guy and during serving the foood they said ...they don't have Non veg meal ..I have to eat Veg only ..what the hell is this .. For water also ..I had to ask 3 times then they gave me when I request fourth time...it was terribly bad experience and I hated this trip."
Fordele: "It seems like the company and crew go above and beyond for its passengers. Even those in cabin. We still get treated like first class. That's awesome."
Fordele: "Great Food, adequate seating, helpful staff, efficient boarding"
Ulemper: "The airplane was a really warm temperature when we boarded."
Ulemper: "they lost my luggage by my first stop"
Fordele: "Wonderful experience"
Fordele: "Very comfortable. The best flight i ever had."
Ulemper: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Fordele: "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
Ulemper: "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."
Fordele: "The food and entertainment were great. The crew was good but..."
Ulemper: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
Der var desværre ikke WiFi
No entertainment. Food was okay! Seats were okay as well. Overall boring trip.
Food was good. Plane was new as well. I think I can not complain any thing.
Not updated international movie
All good. Boarding was on time and everything was well organized. The flight was on time so overall I had a good experience.
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Too cold, food could be better
The seat selection before check in seemed to be complicated rest all is good
Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "Nice crew"
Ulemper: "More comfortable seats"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "I didn’t enjoy this flight as everything seemed very unwelcoming here"
Ulemper: "Take care of passengers for drinks and others. Treat passengers with other languages nicely rather than in condescending way. I saw air hostess laughing among themselves and being little short with passengers who couldn’t communicate. The boarding process was very chaotic with no groups."
Fordele: "Plane didn't crash."
Ulemper: "Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !"
Ulemper: "Better organized boarding"
Ulemper: "The in-flight snack - choice of two disappointing sandwiches."
Fordele: "I was traveling with a baby alone and crew was very supportive"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Nice comfortable flight"
Ulemper: "Crew was not necessarily warm or curteous"
Fordele: "It was very smooth, the connection was great, boarding went easy, service was nice."
Ulemper: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."
Fordele: "Flight crew and food was wonderful."
Ulemper: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Ulemper: "Everything, lost luggage and missed flights because of flights not making their time."
Fordele: "Crew, food and comfort was good"
Fordele: "Fantastic staff excellent aircraft"
Ulemper: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Fordele: "Service was good"
Fordele: "All was good."
Ulemper: "All was good."
Ulemper: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Fordele: "Everything went well."
Ulemper: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Fordele: "Good crew, liked the food and service. Better aircraft interior."
Ulemper: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."
Fordele: "Great service and food."
Ulemper: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Fordele: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Ulemper: "Very cramped legroom. Confusion during boarding."
Fordele: "Overall decent experience. The crew was attentive, captain informative."
Ulemper: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Ulemper: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."
Fordele: "Crew from Washington D.C. (IAD) to Frankfurt was outstanding-- very warm and thoughtful."
Ulemper: "Crew from Frankfurt to New Delhi was not as warm, attentive, and polite."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "The staff was helpful and courteous"
Ulemper: "Cabin Crew does not pay much attention to customer need even in business class. They need to learn lot from KLM."
Fordele: "the crew was courteous, attentive, accommodating."
Ulemper: "Fraud United and Lufthansa"
Fordele: "Yeah Everything well organized"
Ulemper: "I believe so"
Ulemper: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Ulemper: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Fordele: "The crew was great"
Ulemper: "1-2 +cms leg space"
Fordele: "Great newer plane, great service!"
Fordele: "Entertainment system failed repeatedly."
Ulemper: "Entertainment system failed repeatedly."
Ulemper: "Boarding clusterf..."
Fordele: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Ulemper: "Seats were not comfortable, even in Comfort + seating isle."
Ulemper: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Ulemper: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Fordele: "Flight was in time"
Fordele: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Ulemper: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Fordele: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Fordele: "The crew was helpful and accommodating"
Ulemper: "The flight was delayed, missed connection, and lost baggage. Subpar."
Fordele: "Food was ok."
Ulemper: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Fordele: "DIY snack area"
Ulemper: "Food and seating"
Fordele: "The crew were polite and friendly"
Ulemper: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Fordele: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Ulemper: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Fordele: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Ulemper: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Ulemper: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Fordele: "Good selection of movies"
Fordele: "25 min ahead schedule!!!"
Ulemper: "Cabin space, too narrow rows."
Fordele: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Ulemper: "Business class seats weren’t comfortable and too narrow no entertainment."
Fordele: "On time."
Ulemper: "Did not seat together passengers, although booked and checked in at the same time."
Fordele: "Enjoyed my food, especially tasty for airplan fare!"
Ulemper: "Not enough leg room"
Fordele: "Food has improved a lot on business class. Meals are more creative."
Ulemper: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Ulemper: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Fordele: "That flight have been short"
Ulemper: "Fly attendants have been in hurry when they served snack"
Fordele: "The noise-canceling headset is good."
Ulemper: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Fordele: "Plus seat was good. On board crew was nice."
Ulemper: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Fordele: "Plenty of seat space"
Ulemper: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Fordele: "Charmingly nice crew and involving captain"
Ulemper: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Ulemper: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Fordele: "On time after latish start"
Ulemper: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Fordele: "Nice food Right in time Police and customs formalities easy"
Ulemper: "Poor comfort in business class No entertainment at all"
Fordele: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Ulemper: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Ulemper: "There are always delays. Today it was that internet was down."
Ulemper: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Fordele: "Priority boarding"
Ulemper: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Fordele: "Always like Air France. They are in tune with keeping the traveler updated."
Ulemper: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Fordele: "Crew was great."
Ulemper: "Food could be a bit better. White bread is unhealthy."
Fordele: "Flight went smoothly"
Ulemper: "Flight left late The seats are small and crowded There are no entertainment options"
Fordele: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Ulemper: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Fordele: "It was clean The crew was very kind Food was very good Flight was on time"
Ulemper: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Fordele: "It was a short flight."
Ulemper: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Fordele: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Fordele: "The crew"
Ulemper: "Not enough room for legs. Small amounts of food. No entertainment."
Fordele: "All female crew in the cockpit - awesome."
Ulemper: "Non reclining seats"