No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
They lost my checked in bag.
Flight from Chicago to Los Angeles was terrible On my ticket said economy plus which that is what I paid for but didn’t get a seat As economy plus
More water delivery and less time between meals. Good food and staff
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "Flight was fine...."
Ulemper: "....but departure wa delayed over an hour"
Ulemper: "We paid for meals that were NOT delivered"
Fordele: "New, clean airplane with a friendly and professional crew. It was not as uncomfortable as some of the other airlines I've used, though eight hours in economy is still too much. I chose it in part because of the connection through Copenhagen, which I recommend for an overnight stay. Great city."
Ulemper: "The chicken something or other on one of the flights was truly disgusting, but the rest of the economy food service was okay."
Fordele: "The crew was nice and the food was good."
Ulemper: "More entertainment options"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Ulemper: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Fordele: "Excellent short flight"
Ulemper: "Did not eat"
Fordele: "Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane. The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots. Very professional, a high end feel to everything."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Ulemper: "Not a thing"
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Good crew"
Ulemper: "Premium economy wasn’t as good as others"
Fordele: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Ulemper: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Ulemper: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."
Fordele: "on time"
Ulemper: "food selection"
Fordele: "The only thing that saved the flight was a good crew and decent food."
Ulemper: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."
Fordele: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Ulemper: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Fordele: "Fairly new plane."
Ulemper: "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."
Fordele: "Nice aircraft (A321) and informative ground staff."
Ulemper: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."
Fordele: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"
Fordele: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Ulemper: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."
Ulemper: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Ulemper: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."
Fordele: "On time, easy boarding"
Ulemper: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Fordele: "price, water, easy boarding, in time"
Ulemper: "noise, no snacks"
Fordele: "Great flight, on time great crew."
Fordele: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Ulemper: "No major complaints on this flight."
Fordele: "Very friendly crew Intime departure and arrival"
Ulemper: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"
Fordele: "I was very comfortable in the new seats, I did not have to recline or move for over eight hours"
Ulemper: "still there is not enough legroom for tall persons"
Ulemper: "No food, no entertainment"
Fordele: "Delayed flight arrived nearly on time."
Ulemper: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."
Ulemper: "I hated flying on easyjet, there was NOTHING easy about it. hidden fees, horrible service, and flight delays. I am never flying with them again"
Fordele: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Ulemper: "The screaming children. All. The. Yelling. Kids. Also it was an inferno in there. if it's a packed house and customers are standing in the aisles, do us a favor and crank the AC."
Fordele: "I mean, it was how a flight should be, painless."
Fordele: "Cheap flight"
Ulemper: "Cabin crew announced they will be dimming light for landing but that was not the case at all. They kept on turning the lights to a different color which was uncomfortable for the eyes. Pilot did a really great job on letting us know if there is any turbulence and when to expect during the flight. Flight attendants had no social skills, they acted like robots only there to serve for people who ordered. They should really change the way they perform because they are catering to the whole customers on the flight as opposed to only those who ordered their meals."
Fordele: "Seat was comfortable, crew was attentive, entertainment was sufficient."
Ulemper: "I was not even offered a beverage. On a 10 hour flight, one should at least be given a beverage or snack."
Ulemper: "Never ever fly norwegian. Between long delays, rude and unprofessional crew, poor customer service, long wait times on the phone including being hung up or not answered at all and downgraded from premium to a plane without any space, small seats, rude crew that provide wrong information."
Fordele: "The crew was very nice and the ride was very smooth."
Ulemper: "Being on time would have been better and the food offerings could have been better. I ordered a salad as a healthy option and it wasn’t."
Fordele: "I like the tv screen in each seats."
Ulemper: "I cant believe that this company Norwegian didnt offer a least a glass of water! Round trip! I spent on 2 tickets around $1600 and they cant give us a glass of water. Ridiculous!"
Fordele: "Reasonable price for premium class seats."
Fordele: "Business class on Norwegian is affordable priced."
Ulemper: "The crew could’ve been nicer and I only had one choice of Lamb for dinner, and this was business class."
Fordele: "everything but the meals not so good"
Ulemper: "the meals not so good"
Fordele: "Comfort of the dreamliner and feeling safe to fly."
Ulemper: "Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok."
Ulemper: "Lack of clarity about baggage charges. I had to pay 93$ to check my single bag. It was not well explained that paying for the bag online was going to be cheaper. Felt like a scam."
Ulemper: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Fordele: "We had a great flight from Copenhagen to Orlando on a 787 Dreamliner."
Fordele: "Very friendly staff. Very accommodating. Had a delay of 1 1/2 hours (it happens). Lounge was awesome. Long line to get in waiting area to board. Was very crowded in the room right before boarding."
Ulemper: "Somehow I got gluten free meals when only my wife should have. The crew helped us through this though as best as they could."
Ulemper: "The seats are wider than coach and you have more leg room but they aren't very comfortable. No back support and I felt like I was always sliding off my seat. My footrest didn't work properly, and my husband's didn't work at all on the flight to Norway. The food was limited and really bad. In fact, my husband got sick from the chicken he ate, and the steak I got was like a grey eraser. I took one bite and threw the rest away. They didn't have enough food to offer me something else (remember, this is premium economy), and the flight attendant was irritated and short with me. They don't have any pillows on the flight and the "blanket" they give you is basically a sheet folded in two sewn together, and doesn't keep you warm at all. I felt like I was on a discount airline, but I didn't get the discount! I will not fly with Norwegian again."
Fordele: "Nice bright planes ! Crew was friendly! Boarded and deplaned from both front and back of plane which was quick"
Fordele: "Lighting, fresh air"
Fordele: "Direct flight"
Ulemper: "I was thought that when i purchased/booked my flight in Norwegian Air that the food"
Ulemper: "Jobbigt att behöva åka buss till och från planet"
Fordele: "The movie selection on board was great."
Ulemper: "There was no milk available."
Ulemper: "Checking in at CPH, was a complete zoo, with failing computer systems and little or no information."
Fordele: "Plane was okay and the food was pretty good."
Ulemper: "Flight attendants were not friendly or attentive. Movie choices were not great. Many people commented about that. I flew Delta to London in April and what a world of difference. Pillows, blankets, earphones, eye masks, toothbrush and paste. A couple of meals and a couple of snacks. Free drinks which they must have come by 8 times during the flight. Those flight attendants were working most of the flight and were very friendly. No so with your company."
Fordele: "The plane was pretty new but some of the entertainment perks did not work"
Ulemper: "Being charged for items that were no longer available and waiting for refunds. Slow food service didn't get any food or water till about 4 hours into the flight"
Fordele: "We boarded and then sat due to computer issues for am hpur and a half. I was okay with this as safety is obviously what we all put first. Upon landing at JFK we then sat on the tarmac for 3 hours... 3 hours! JFK should be ashamed."
Fordele: "The plane is designed to establish a different cabin pressure which helps your fatigue when traveling long distances and it works! The place is quiet as well and there's an avg amount of space in coach."
Ulemper: "No wifi? Just seems odd for a new plane not to have that as an option."
Fordele: "friendly and courteous"
Ulemper: "Didn't know food had to be pre-ordered. 9.5 hour flight. Luckily I had a meal included from Kayak but the person next to me had nothing. Very awkward."
Ulemper: "rude staff, and ill informed and incompetent. Had to beg for water and food, even though I had ordered meal service. Unpleasant, I repeatedly complained about roudy passengers, who were occupying nearby seats that weren't theirs. these passengers were drunk and loud and hanging out in others seats and ailses NEVER FLY NORWEIGIAN AIR. The only folks who had a great trip were the flight attendants - they hung out in the large spacious kitchen eating the food that they said they didn't have for the passengers and doing little else. Worst flight experience of my life. And fancy expecting folks to carry all the food and hydration needed for an 8 hour flight. I think TSA needs to look into the this from the airport chaos - as it is clear that my experience is not isolated. DONT FLY NORWEIGIAN AIR"
Fordele: "Great price. Non stop service. Top of the line aircraft. Overall amazing value."
Ulemper: "There was nothing that I didn't like."
Fordele: "Easy boarding process , nice airplanes"
Fordele: "In flight entertainment and ease of everything, check in, boarding was great!"
Ulemper: "Food was inedible."
Fordele: "Comfortable, screens on every seat for free movies, and easy boarding/unboarding."
Ulemper: "Because it is a budget airline, don't expect drinks or food - even for a 9+ hour flight. This isn't a problem, and definitely worth the cost, but plan ahead."
Ulemper: "Flight was delayed 30 minutes"
Fordele: "The plane was modern and spacious. A 787 Dreamliner."
Ulemper: "The flight attendant acted like I was imposing to ask for a cup of water."
Fordele: "Best value in business class. Go for it."
Fordele: "Flight attendants were great"
Ulemper: "Did not accept American Express credit cards. In flight entertainment was old kids cartoons on shared screens. Other flights allow passengers to choose their own in flight entertainment."
Fordele: "New plane with plenty of cool features."
Ulemper: "At times staff is more concerned with upselling than making it a pleasant experience. I was mostankenly not gove my food and was asked"
Fordele: "Crew was nice...seats comfortable. Flight was about 11 or so hours such a great flight i slept most of the time. Great flight"
Ulemper: "Boarding took way too long causing our flight to be delayed for an hour"
Fordele: "clean, spacious, friendly staff."
Ulemper: "chaotic boarding process and was not clear on how food was going to be served or made available."
Fordele: "It was quick"
Ulemper: "Airline randomly decided what bags needed to be check. Similar luggage like mine where allowed in. That attitude of attendance was also rude when asked about luggage guidelines. I rather fly another airline and pay a bit more rather than an airline that overbooks and make up rules as they see fit."
Fordele: "Crew were very nice."
Ulemper: "When I saw how close the seats were I almost didn't believe it. This was the least comfortable flight I think I've ever been on. Media selection was decent at best."
Ulemper: "I did not get to select my vegetarian meal since i booked through kayak."
Fordele: "The crew was really nice."
Ulemper: "Boarding was a madhouse"
Fordele: "Flight boarded quickly. Departed and arrived on schedule."
Ulemper: "I tried to flag down a flight attendant 3 times to buy a beverage and snack; I was ignored. Since a short flight, 90 minutes, I gave up. Man sitting across from me was served immediately."
Fordele: "The airplane was comfortable with enough leg room for me (an average adult female)"
Fordele: "I've flown with Norwegian quite a few times now, and I'm continually really impressed by how awesome their flight attendants and crew members are! They really go the extra mile to make sure you're comfortable during your flight."
Ulemper: "The seats are REALLY small, and there is no WIFI for long-haul flights."
Fordele: "Crew tries hard to make up for deficiencies mostly beyond their control. As I have nothing positive to say. Food awful. Breakfast inedible. Not enough toilets for number of seats. Pilot unable to fully communicate gate issues upon arrival."
Ulemper: "Delays. Delayed over 4 hours in Copenhagen. No information other than airport departure board. No staff. No vouchers for food. Last gate in an area that was closed. One vending machine with candy. Arrival disaster. No gate. Bus to terminal. NoT enough room to continue."
Fordele: "Two seats on the side we sat."
Ulemper: "The plane was kind of dirty."
Fordele: "The crew was professional. Everything from boarding to deplaning went extremely smoothly. I have never experienced an eight hour flight that felt so comfortable and smooth. The in-flight entertainment was great. I will definitely be flying Norwegian whenever I get the chance!"
Ulemper: "There was a technical issue with getting the checked luggage off of the plane, so I had to wait over an hour an a half after clearing customs (a little over two hours after landing in Boston) to get my bag. After 24 hours of being awake and traveling and keeping my ride waiting for me in the cell phone lot for two hours, we both just wanted to get home and go to sleep!"
Fordele: "Good comfort. Good timing. Good plane. Good entertainment. Good staff."
Ulemper: "It was a little bit too cold."
Ulemper: "Easyjet does not offer corona rebooking - bad!"
Fordele: "It was very quick and arrived ahead of time."
Fordele: "I was expecting EasyJet to run late and the crew to be overworked and rude, but they were like Southwest Airlines in the USA, very nice and on-time."
Ulemper: "This applies to all airlines: crack down on travelers trying to bring to much cabin luggage! Also, travelers should have to first use the bin space above their seat before using some other bin space. Many people in the back of plane cram their cabin luggage into the first bins they see so they don't have to carry it from the back."
Ulemper: "Crew would be better if they smiled a bit. They seemed tired and sleepy."
Ulemper: "Too long standing around for boarding as the plane was delayed and needed cleaning"
Ulemper: "on easy jet, if you do it check in online 34 hours before the flight you get bumped to standby. This is not made clear in any emails or confirmations. Despite purchasing a ticket in advance I almost missed my flight because I checked in at the airport."
Fordele: "It's a large company in London so it was easy to navigate at the terminals."
Ulemper: "It was a budget airline and not bad for a short flight. Nothing special."
Fordele: "On time, fast and efficient."
Ulemper: "A bit more friendly boarding"
Ulemper: "Flight was very delayed, there was almost communication. Everyone was literally standing in a hot room for 50 min."
Ulemper: "Easyjet should change their name 'Difficult jet' or 'Delayjet'"
Ulemper: "One hour late. More legroom than expected. Creative fast boarding"
Ulemper: "The landing was very bad"
Fordele: "No fuss discount flying with Easyjet"
Fordele: "Staff was pleasant and helpful, it was a short flight but overall was very good"
Ulemper: "It was just enough, May be a magazine that tell you more about things to do in Cities you are flying to would help. Don’t compromise on information. All was great."
Fordele: "Cheap flight and good service on bord."
Ulemper: "Bording area crawled and takes too long time."
Ulemper: "Stewardeserne skulle tale engelsk. De talte kun Fransk"
Fordele: "Boarding was very fast compared to most other flights. Crew was friendly. Flight was smooth and on time."
Ulemper: "Honestly - a bunch of drunk Scandinavians all around me. Very noisy and smelling so much from the alcohol, I almost got sick. Luckily, a very short flight. The guy behind me was very rude to the crew. Crew member handled him well. Was worried about him throwing up on me. Rest of flight was good."
Ulemper: "The gate agent was extremely rude. She had very bad attitude towards customers. They forced me to pay for my carry-on luggage because they claimed that it did not fit in carry-on size of the company. I purchased an international carry-on size matter fact. The gate agent was also threatening to remove us from boarding the process. I've traveling so many places with many carriers but easyJet by far is the worst in term of customer service particularly from Copenhagen airport. I was departing from Paris and the staffs were very helpful and friendly."
Fordele: "easy baoding and the crew was nice perfect all round"
Fordele: "It was on time"
Ulemper: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Ulemper: "Lady at the counter was absolutely rude and digusting. She had no manners and customer service at all. She was screaming at people to place everything in one bag, instead of saying it calmly. Not the best start of your holidays at 6am."
Ulemper: "Både ud og hjem"
Fordele: "Flight took off slightly late but landed at PMI roughly on time. I had the worst seat on the aircraft according to seat guru 31D which is the last row by the back door. But being the NEO 320 the seat was extremely comfortable and for someone who doesn't sleep on flights I nearly nodded off a few times. Knee room was ok but overall the seat was very comfortable and I could have easily spent a few more hours in that seat."
Ulemper: "Only problem was that the service trolley started at the front of the plane and it took a fair amount of time before it reached the last row, and being a fairly short flight by the time we finished our drinks the seat belt lights came on for landing."
Fordele: "Efficient bag drop"
Ulemper: "Plane delayed, lack of information. No reason given for the delay when on board. Plane microphone much too loud it was distorting"
Ulemper: "My flight was delayed more than two hours. They informed gate number at the last minute and changed the gate twice. Passengers had to running for catching the flight."
Fordele: "I expected the worst, found out I have had worse experiences with legacy airlines. The onboard staff was attentive, keen to help and please, cheery face, especially the short, dark Middle Eastern looking fella. He knows how to work it! Some flight attendants can be mean, he was very nice. I did not interact with him, but watched how he handled things, like helping people place their baggage in a different overhead compartment, personally moving the baggage so that it would fit. Cheery demeanor, informed the passengers of whatever needed to be said. The pilot was also attentive."
Ulemper: "No frills, not terribly comfortable--luckily it was a very short flight. Little baggage space, automatic drop off clerk was a bit surely."
Fordele: "it took an hour to get first bags off ,then 25-35 min more for the rest. 1 of my 2 bags was not on flight in Berlin had to walk outside to a seperate building. . another 1.5 hour waiting to report lost bag. bag is now supposed to be at airport 33 hours later ? maybe i will get it before i leave Berlin?"
Fordele: "Very disorganized"
Fordele: "Ingen kø. Afgår til tiden. Ankommer før schedule."
Ulemper: "Flyet forsinket 65 min. Meget forvirrende beskeder fra EasyJet, Kayak og Cph. Airport. Ingen lufthavnsbus efter landing. På det tidspunkt af døgnet ikke godt."
Fordele: "Staff were great at accommodating us. Passengers also. Eventually I was able to get my twin girls to sit together so they kept each other's spirits up."
Ulemper: "EasyJet website failed to allow us to checkin my wife's itinnery meaning we had to queue for boarding passes, despite having no luggage to check only to find out the flight was oversold and at least one of us was on standby. Fortunately, we all got a seat in the end, but my family of 5 was scattered all over the plane, with 3 of us in the exit isle, which would have been great if our kids weren't all < 12."
Fordele: "Kind and helpful staffs"
Ulemper: "Long walk away F building and liquid stuffs all I have to put into one bag. This treatment I didnot see any other airports."
Ulemper: "Nothing everything was great :)"
Ulemper: "At flyet var 1 time forsinket og der var minimal infomation ved gaten. Pludselig skulle alt vores håndbagage ikke med i kabinen og i Berlin tog det en halv time før bagagebåndet begyndte at rulle. Normalt er jeg ok-tilfreds med EasyJet men hjemturen fra Madrid til Berlin var meget ringe udført."
Ulemper: "PAYING 150 EUROS EXTRA TO TAKE MY HANDBAG ON BOARD"
Ulemper: "Vi kunne ikke få lov til at komme med selvom vi løb alt hvad vu kunne for at nå det trods Ryan airs forsinkelse, det var ingen forståelse for vores situation og vi er derfor strandet i Berlin når vi burde være i Budapest og studere. Det var stadig et kvarter til flyet skulle lette da vi stod ved gaten, men der var ingen service overhovedet."
Fordele: "Friendly staff, food ok"
Ulemper: "Shepherded into a small area with very few seats, and anyway, we were held in lanes like sheep! Seating on the plane - narrow and little space between rows. Had to wait quite a while for baggage to arrive."
Fordele: "late one hour."
Fordele: "New upgrade for 5 Euros at the desk. Put bag in the hold and got speedy boarding and bags were prioritised at the other end."
Ulemper: "Very, very large person next me spilled over into my seat."
Fordele: "Okay, two+ hour mechanical delays happen... But might you not offer a free coffee and cookie to smooth things?"
Ulemper: "See above...,,......................................"
Fordele: "Smooth take-off and landing, no major issues on the flight to report."
Ulemper: "We were taken by coach to a plane bound for Paris and were than told to disembark, to be taken to the correct plane for Palma! In the process a mother and her son that were left on the wrong plane had to be collected, before we could take off, which delayed the flight by 45 minutes."
Fordele: "Well organized and sweet staff"
Ulemper: "I liked this airline. Will book again."
Fordele: "As above - uneventful - ran as it should!"
Ulemper: "Long walk at Kastrup airport!!"
Fordele: "Staff/crew were friendly, efficient."
Ulemper: "Mechanical problems delayed flight 1 1/2 hours. We sat on plane the entire time."
By far one of the worst airlines I’ve ever had to deal with. Customer service is very poor. Stay clear of any airline you cannot get a hold of a real person to help with your problem.
Alt for lang indtjek - over 2 timers kø på hjemturen for tjek ind. Fik aldrig min bagage ved udrejsen
Fordele: "Quick boarding, friendly staff. We took off on time and arrived before scheduled time. Good value for money!"
Ulemper: "Would be good if seats could be leaned back a bit."
Fordele: "New Boeing 787. Nice aircraft"
Ulemper: "This is the only international flight I have ever taken that did not serve food or drinks. We asked for water 4 times and was brought a small glass half full only once. We had to purchase food and drink separately. I can't even believe juice or soda was not included! It is dangerous to not offer at least water for that long of a flight. Would never fly or recommend Norwegian Air ever again."
Fordele: "There was a good amount of room on the plane with comfortable seating."
Ulemper: "We sat on the plane an extra 15 minutes before the flight, but other than that everything went smoothly."
Ulemper: "Luggage delivery in Porto was slow"
Ulemper: "A mechanical malfuntion caused our takeoff to be over 2 3/4 hours late. I had a scheduled 4 hour layover which wasn't enough and missed my USA connection. Had to pay another $2500 x 2 for return flight to make a wedding Same happened on arrival. 2hr delay Going back in 2 weeks. Trying Europa Air"
Ulemper: "they don't provide even water for the passengers"
Fordele: "Besætningen var flink og der var ok plads."
Ulemper: "Flyet var forsinket 1t og 5 min. Der kunne ikke købes mad - til trods for at der annonceres med mad. Der kunne kun købes snacks (nødder, chips osv)."
Ulemper: "The flight/boarding was terribly delayed but the attendant on board was good. It took a lot of time to come out too after we landed but the flight was smooth"
Fordele: "All was ok"
Ulemper: "Flight delayed and slow boarding"
Fordele: "The person I was sitting next to."
Ulemper: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."
Ulemper: "Didn’t take the flight"
Ulemper: "Se podría mejorar el tiempo de desembarque"
Ulemper: "Website for vueling down which prevented me from requesting refund. Now what?"
Fordele: "The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers."
Ulemper: "You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats."
Ulemper: "Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business!"
Fordele: "Good for value"
Ulemper: "Tight seats, old plane, zero frills"
Ulemper: "Paid for priority board but there’s no priority given at the gate."
Ulemper: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Ulemper: "Made us wait for 30 minutes in line to board. After boarding, waited on the tarmac for an HOUR Got to Mallorca and they had lost my luggage despite delays. I paid 190 for an extra bag!"
Ulemper: "Late. Long wait for baggage. Not very friendly crew."
Fordele: "Getting off the plane."
Ulemper: "Everything else. This was the worst plane experience ever. The flight was super super delayed (as were several other Vueling flights) and we stood in the bag drop line for over 2 hours because there was no system and everyone was confused. Then when we finally got through they updated the flight status every 10 min confusing everyone cause the time kept changing and no one knew what was going on. Then they finally posted the gate and we had to run to the other side of the airport and then they delayed the flight again so it was over 3 1/2 hours delayed In the end. Then boarding was a mess and the plane itself was pitiful for how expensive that flight was. This is never going to be a company of choice for me. Definitely a last resort."
Fordele: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Ulemper: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Fordele: "Aircraft cabin comfornand cleanliness"
Ulemper: "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Fordele: "Good aircraft and seats."
Ulemper: "Bad check-in by Vueling staff. They kept changing the time to check-in. At first the sign said "All Destinations" with no restriction on check-in. Nest, while we were in the line, they changed the sign to say you could only check-in 2 hours before the flight and then, when we got to the front of the line, they said it was 2 1/2 hours. Very rude in response to our questions."
Fordele: "It was comfortable, clean and efficient."
Ulemper: "The crew didn’t know f they had any vegan food."
Fordele: "Staff were fine, lovely to check in online and not have to worry"
Ulemper: "Once onboard we sat for nearly an hour going nowhere"
Fordele: "Crew. Extra leg room on first leg."
Ulemper: "Måtte vente 45 min. på bagage i CPH. Missede tog til Fyn"
Fordele: "Early take off and arrival."
Ulemper: "As with any other budget airlines, tight spaces."
Ulemper: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Ulemper: "Flight delayed but not announced. Gate changed but not announced. Slow and painful boarding process."
Ulemper: "No entertainment, seats did not recline, minimal leg room"
Fordele: "Absolutely nothing"
Ulemper: "They overbooked the flight and would not let us on even though we had tickets because we did not check-in that morning online before our arrival to the airport. They re-booked us for another flight that had a connection but it kept getting delayed so they made us re-check our luggage 3 separate times. When we finally made it to the connecting city (Barcelona) that next flight was delayed from 9 pm departure to 11 pm to midnight and then to 2:30 AM with no confirmation that the flight would actually take-off. There was no one that could offer us help or give us answers as to what was going on, all employees were very vague and kept telling us they couldn't tell us anything. We spent 14 hours that day in the airport for a flight that should have taken 1.5 hours. They gave us 6 euros each as compensation and that was it. To put in a complaint to get your money back is very difficult. Their website is often down and they make the form very specific online so that if you type something in lowercase letters it won't go through. I will never fly them again and strongly suggest you don't either."
Ulemper: "Airport advertised the flight was leaving at 12:10, but our pass said 12:00. We took the advice of the AIRPORT and missed our flight. In addition to missing our flight we had to exit the airport to re-enter and BUY NEW TICKETS for another flight. Would never recommend Vueling or Barcelona Airport to anyone."
Ulemper: "2h delay for an already late flight. landed at 2am."
Fordele: "Nothing, I was no allowed to check in online, at kiosk and was told to wait in line while employees did not address my concerns, was stuck in a line behind an irate customer for over 40 minutes and missed check in closing the flight by 3 minutes while I did not have any bags and I was forced to buy a new ticket with cash at office for following day at airport and extend my hotel and miss my group meeting in Croatia."
Ulemper: "The entire experience, employees did not listen, the counters were not manned, I was blocked by an irate customer who missed his flight the previous day . I was in line over an hour to check and was not allowed to check in before they closed my flight at 5:23 behind a customer who was yelling. I spent the next 3 hours yelling in Spanish trying to get rescheduled o a flight, was forced to pay in cash and file a form . Not great help when there was about 200 people in the customer service line"
Fordele: "Vert kind and proffessional crew On time departure and flight"
Ulemper: "Lack of any free offer fof snacks or drinks Not even water was offered Very very limited legroom"
Fordele: "Delete and seating and a plane for two hours,when the flight was two hours,not tell the people was rwrong;sooner. Landing was scary,really poor. Bad experience,not recommended."
Ulemper: "It was an awful experience. They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all of the hotels there are full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"
Fordele: "Good crew, Lovely flight"
Ulemper: "Slight delay but wasn't a big problem"
Ulemper: "Dely and they lost my bags"
Ulemper: "After flight was booked they canceled our reservations."
Fordele: "Once the flight took off, everything was ok."
Ulemper: "3 door changes. Delay of flight was greater than flight duration. Information from crew was seriously inexact."
Fordele: "Somewhat friendly crew."
Ulemper: "We had to pay extra to check-In our luggage only for Vueling airlines to lose my friends luggage. They did not even make us feel like they would do everything possible to find it and it ruined the rest of our trip. My friend ended having to buy everything from underwear to shoes to clothes. Not only did it take time and energy to find clothes for her but it was very costly. I've flown MANY airlines and have never had deal with lost luggage so I was expecting more from the airline to do everything possible to located it or compensate us for their mistake, especially when we had to pay an additional $50 USD to check-in our luggage (that ultimately ended up lost). I would not recommend this airline."
Fordele: "Quick, easy, cheap"
Ulemper: "No drinks or food offered, no entertainment."
fly var ok, men afgang fra virkelig snavset, snusket, graensende til ulaekker lufthavn
Hver gang vi flytter er mere om en time vente og personal i Denmark det var ikke hjælpsomme
Synes alt var perfekt - hvis så ville information fra kaptajn gerne være på dansk :-)
Jeg kunne ikke lide noget. Forfærdelig oplevelse.
Dårlige sæder ved nødudgange række 12 ikke de ekstra penge værd. Manglende info da vi måtte skifte fly pga tekniske problemer
Fordele: "Fully understand the need to put a name tag on “priority customers”. But tagging the rest as “non-priority customers” is at best disrespectful and stupid. Time to look for a new head of communication?"
Fordele: "Venligt personale i Malaga"
Ulemper: "Svært at forstå at komforten skal være så usædvanlig dårlig. Plus at man skal betale hver gang man trykker på nogen som helst service. Så som bagage som ellers bare skulle være standart."
Ulemper: "Poca informacion en el aeropuerto de Kopenhage."
Ulemper: "At være forsinket og være nødt Til at bruge penge på en taxi"
Ulemper: "I paid for travel insurance yet I still had to pay Ryanair 55euro for not being able to check in before my flight as checking in with momondo would not work!"
Ulemper: "Pga. fuldstændig kaotiske tilstande ved check-in, var der kun lige tid til at styrte til gaten. Meget langsomt arbejdende og inkompetente ansatte ved skranken, der pga. kaos ikke tjekkede pas!! Low fares - low/no service."
Fordele: "godt med lidt info på @"
Ulemper: "Der er mangler der gør at man kun kan få 20 kg ikke så smart når man er 2 p og kun har max 14 kg dette kom så til og koste mig 400-300-20 euro i alt mange penge for 14 kg samt 288kr oven i for at sidde sammen der skal stå lille rygsæk da det er dette der er med i prisen men syntes det er alt for mange penge for rejsen alt i alt"
Ulemper: "Free cup of water"
Fordele: "Prisen er lav - men har man noget man skal klage over bagefter, fx. dobbeltgebyr på kuffert, så kommer man til at arbejde for sagen."
Ulemper: "Man kommer til at gå hele Københavns lufthavn igennem på den lange led, når man flyver med Ryanair. Derudover havde jeg betalt for kuffert med begge veje, men da vi skulle hjem kunne Ryanair ikke finde den betaling og jeg skal nu igennem klagesystem (hvilket er meget besværligt hos Ryanair) for at få mine penge retur. Desuden en time forsinket på hjemturen."
Fordele: "Hurtig gang mellem lufthavn og fly"
Ulemper: "Baggage størrelsen, umulig at rejse med. Dårligt"
Fordele: "Nem tjek ind."
Ulemper: "Manglende kompensation ved 2x45 min forsinkelse Kun dem på de forreste rækker fik en gratis vand... vi andre måtte selv betale"
Fordele: "Besætningen havde masser af overskud og var meget imødekommende og venlige"
Ulemper: "Gate blev først annonceret 12 min før gate ville blive lukket. Og så sad dovendyret fra Zootropolis i paskontrollen. Det har man ikke nerver til."
Ulemper: "2t50m forsinket uden grund"
Ulemper: "Great attractions and clean descending"
Fordele: "Horrible check in service. Offensive people."
Fordele: "Flight was quick"
Ulemper: "The representative at check in almost charged us €100 for a checked bag we’d already paid for when we bought our tickets online. When I asked her “didn’t we already pay for this?” She checked her screen and just said “oh” and let us through."
Ulemper: "Badly delayed with no explanation. Never flying RyanAir again."
Fordele: "Nothing late again dirty plane not allowed to bring alcohol on which is fair enough but they don’t mind selling you there own"
Ulemper: "Everything was rubbish"
Fordele: "The pilot and safety tannoy is not loud enough"
Ulemper: "Flyet var så forskinket at jeg mistede mit fly til København"
Fordele: "Price and punctually."
Ulemper: "As mentioned being separated by the “ random computer choice of seats. We were put rows apart both with empty seats either side of us, we fly lots and only Ryanair and Jet2 do this."
Ulemper: "I had to book my own flight"
Ulemper: "Delayed , everything is nickel and dime"
Ulemper: "For your fault i lost my Next flight to Valencia and nobody of your personal helped me to resolve my problem, when you are the responsables that i lost my flight."
Fordele: "It took off roughly on time"
Ulemper: "Boarding was slow, checking in was annoying (just lots of steps to be done with lots of ppl who don’t travel often and less helpful staff), and the plane smelled odd."
Fordele: "The flight was good"
Ulemper: "Copenhagen airport very chaotic with boards not displaying the right information and incoming passengers mingling with those leaving"
Ulemper: "They try to push you to buy all sorts of products on the flight, including food. Nothing is free. Separate fees for printing tickets, confusing process, disorganized boarding."
Fordele: "Prisen. At vi landede planmæssigt."
Ulemper: "At gaten ligger i Finger F - man skal gå 10-15 min. At kabinetrolleys koster ekstra - med en masse administrativt bøvl til følge ved gaten = ekstra ventetid. At flyene er skrabet - der er intet net til opbevaring. At kabinepersonalet taler utroligt dårligt engelsk, så man ikke forstår, hvad der bliver sagt over højttaleren."
Fordele: "Finding an affordable flight to allow the family to get away for a weeks holiday that would otherwise not be possible."
Ulemper: "Having the family sitting separately on the flight as we were not able to afford to pay additional money to per book seats. But it was only a 2 hour flight so we coped. Think it would be a good idea if the airline didn’t just assume that because a child is 11 years old they are able to sit away from their parents. My son has additional needs and so although his chronological age is 12 years his developmental age is only 7/8 years so being sat away from his parents was very stressful for him. Maybe asking during booking if any of the party hav s additioonal needs would be a good idea."
Ulemper: "When check in took place we were kept in a dark,cold,wet & windy covered area for about 10/15 minutes before being allowed to board the plane. This is really unacceptable in this day & age."
Ulemper: "Gates announced too late"
Fordele: "With Ryanair, you can only really like the price and the people. To be fair though, m the toilet was clean.."
Ulemper: "Our flight was scheduled to depart at 7.30 am, but was still refueling after an earlier flight at that time. In a way it was lucky that it was late; if it had been in time, we would have been queueing on the Stansted tarmac in the rain. As it was, the rain had just stopped while we waited at the foot of the aircraft stairs. We actually took off 45 mins late. The new, additional-cost priority boarding is a joke: almost everyone was a "priority". Several passengers didn't understand the long "priority" queue, so joined it only to be turned away at check-in."
Ulemper: "Very cramped and hot in The plane."
Fordele: "I was allocated an emergency exit seat, luck of the draw. It was the only flight left going to the UK following the extreme weather in CPH and UK."
Ulemper: "No tables in the seat backs! Gaudy decoration and plastics that had clearly been designed to be hard to damage. It felt like a kebab shop in a rough area or the custody area in a police station."
Fordele: "Besætningen var søde."
Ulemper: "Flyet var meget forsinket. Vi havde prioritet, men blev gennet ud til at stå ude i den bidende kulde i 30 min og vente på at flyet fik læsset passagerer af. De kunne bare have holdt os inde indtil vi kunne boarde. Det var super nederen. Vi sad foran og kunne ikke få varmen pga alle de folk der skulle ind, som ikke kunne gå ind bagfra - det ville sige alle skulle igennem fronten og det tog også rigtig lang tid. Så alt i alt en dårlig oplevelse!"
Ulemper: "There was a group of about 6 passengers that were very drunk before they got on the plane. I could hear that they were asked on their way through security 'how drunk are you?' which they announced loudly to everyone. They were shouting on board. They were still sold alcohol by the crew who did nothing to quieten them down. As usual the flight was late (around an hour by the time we actually got to the terminal)"
Fordele: "Vi kom frem..."
Ulemper: "Flyet var så forsinket at vi ikke nåede flyet til Budapest, vi er derfor strandet i Berlin til næste dag, vi har ikke noget sted at sove eller være og vi måtte bruge over dobbelt så mange penge på nye flybilletter. Derudover går det ud over vores uddannelse, for det er vores studietur I har ødelagt."
Fordele: "The seats were comfortable and boarding was easy. I thi k u should atleast give free cup of water or tea when its winter to your guests. Nothing more. I think its a bit mean not to aleast offer a free cup of tea or water."
Ulemper: "Not being offered a free cup of aleast tea."
Ulemper: "landing had some turbulence"
Ulemper: "Carry on luggage put in hold"
Fordele: "We liked the quick boarding and the fact we could use priority boarding."
Ulemper: "We wanted to purchase a few items mentioned in their catalogue, but they were sold out, same about food. If you aren't prepared to sell something, and you advertised it, so don't do it."
Fordele: "Staff is ok"
Ulemper: "Flight delayed more than 1.5 hours. We were seated apart."