Super opmærksomt personale. Gode sæder. Underholdning kunne behøver en opgradering
Fordele: "Airplane and staff"
Ulemper: "No headphones at board"
Ulemper: "Service, food, flying experience in short everything"
Fordele: "Seat not comfortable but it was an airbus so that’s normal."
Ulemper: "Entertainment was unusable picture sounds skipping all over!"
Ulemper: "We were impressed that they served food"
Fordele: "The prompt service of the staff and comfort of the plane."
Ulemper: "Warm snacks instead of cold pastry."
Fordele: "It was a wonderful flight. Crew was very friendly"
Ulemper: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
Ulemper: "No WIFI in First class."
Ulemper: "Food on the plane"
Ulemper: "Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane."
Fordele: "Amazing crew lounge just great airline"
Ulemper: "Board royal silk/biz class first because so they can store their bags first and not have to fight with passengers from exonomy trying to pass them at same time. Very annoying and slows down everyone boarding."
Ulemper: "The TV on seat 55A was really hard to see and brightness would keep reverting back to low. Entertainment systems need to be freshened up."
Fordele: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Fordele: "Good food accompanied with excellent inflight service from crew members"
Ulemper: "Insufficient of good movies"
Fordele: "Airline and cabin crew services are great. Comfortable seats. Nice perfume available in the toilets."
Ulemper: "Board was troublesome and wasted alot of time as the tube was not used.had to walk down a flight of stairs then wait for mini bus (with very limited seats), then take it for around 5-7mins drive to reach the plane. Then wait for the previous minibus's crowd to clear then walk another flight of stairs up the plane :( I can accept this from a budget airline but not a commercial airline at a usual well-equipped airport especially when it's at its own home country."
Ulemper: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
Fordele: "The dedicated check in area that led to its own screening and immigration"
Ulemper: "Food service was a little slow, not a good selection of movies"
Fordele: "The in-flight service is better than others."
Ulemper: "The check-in process at Heathrow is a chaos. I’m not sure who’s responsible, between the Airlines or the Airport. It sholuld arrange separate rows between those already check-in online and the others. I also saw the officials let some (1-5) group of (3-8) people each bypass the long queue, without reasons. The seat and leg space are so narrow that the direct 10+hour- flight is not so comfortable."
Fordele: "The plane wasn't full so I got plenty of room! Crew was great and accommodating. Great movie selection."
Fordele: "All good except Manila Airport"
Ulemper: "NAIA Airport Imigration"
Fordele: "The food was better than the last time."
Ulemper: "Late departing, no gate, waiting, immigration jammed. Overall very bad."
Ulemper: "Initial flight was cancelled. Crew was not helpful or informative. Was not compensated for delays at all, missed wedding functions!!"
Ulemper: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Fordele: "Our flight was as always with Thai Airways very good and comfortable. We probably booked our domestic flight a bit too close to the landing of the international flight, and unfortunately, the flight was 25 minutes delayed, but Thai helped us get off the plane as the first people and we made our domestic flight, with a few minutes to spare. Thanks for the help and we will make sure to have a little better time between our flights in the future."
Ulemper: "My flight was from Thailand (BKK) to Japan (Narita) for the first leg on Thai Airways was fine."
Fordele: "Ground agents were courteous and boarding was well-managed and quick"
Ulemper: "Difficult to converse with on-board crew who were not very well-versed in communicating in English. It is evident that the in-flight crew preferred conversing with passengers who could speak Thai. Seats were cramped and not enough leg-room. Very uncomfortable for a 6 hour flight Service crew adopted a "get water/juice from the galley trays yourselves". Having requested vegan/vegetarian food, the food options were limited and very bland. They lacked flavor and were not properly cooked. In-flight entertainment options was old and in-seat monitors were small."
Fordele: "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
Fordele: "Accommodation and food"
Fordele: "Thai airway always tries to give good service."
Ulemper: "The flight was delayed 1 hour an 15 min. due to mechanical problem"
Fordele: "The staff were great but couldn't rectify the entertainment."
Ulemper: "No entertainment as the movie wouldn't play or watch anything else."
Fordele: "FA's were friendly, seat was comfortable, food was ok"
Fordele: "On time, friendly staff"
Fordele: "I kept my appreciation of Thai friendliness easily as I flew home. I loved watching the documentary of the late king"
Ulemper: "The trip was long but that was my own issue of course"
Fordele: "Clean, easy, and relatively efficient."
Ulemper: "It exceeded expectations for an internal domestic flight. We didn't use any entertainment facility on this short flight."
Fordele: "The entertainment collection is good although I was working and did not watch it. There was no wifi offer on the flight. I am happy to pay but there is none. There are a lot of toilet stalls which is the best thing about this flight. I guess the compliment goes to the engineer or designer who decide this Boeing then."
Ulemper: "I found the airline has a double standard and treats people with different races differently. I am Thai and was travelling with two seniors (my parents). We checked in together but they put me in another row when the same row with my parents are vacant (two seats left). My mother seat's was an aisle seat and the air condition was stronger than other seats. The flight attendance did not do anything so my father switched his seat with hers. No one came to ask if my mother still feel cold or if my father ever feel anything. There was another Westerner who also felt cold. The flight attendance came to ask him several times how he felt and was trying very hard to accommodate him with great empathy. Then the person who sat next to me could not decide what she would like to have for dinner. There were pork and chicken option. The lady chose pork at first, opened the cover, closed it and returned it to the flight attendance asking for chicken option. The flight attendance gave the opened dish to my father. I did not tell my father and I felt very bad. I think the lady next to me was disgusting, the flight attendance was disgusting and ill responsible to the customer's well being. I think this is a very poor professional ethic. It was raining when we landed and we needed to take a shuttle to the gate. A perfect flying experience after a long trip!!! I fly long distance quite often but rarely chose Thai Airway. Every time I fly with Thai Airway, there will be something that makes me feel horrible to be born as a Thai. This will be my last time flying with Thai Airway. TG 665 Shanghai - Bangkok Seat 31 B and C please do not show any option for Thai Airway the next time I search for a flight!!!"
Fordele: "I love the Japanese style food as well."
Fordele: "Nice Big plane"
Ulemper: "There was delay leaving kathamandu for no reason. I also asked coffee from the senior purser (dressed suggested that she was) and she took my mug and never came back."
Fordele: "Crew and ground and lounge staff at BKK were excellent and really helpful."
Ulemper: "Short flight of 1 hour 15 mins but no VOD at all seems a surprising thing these days."
Fordele: "747, beautiful people and views"
Fordele: "Enlelt at books billet på Thai Airways hjemmeside. Ok Business class sæder/kabinekomfort"
Ulemper: "Kedelig lounge Elendig service i flyet. Absolut ikke serviceminded personale på denne flyvning. Stor forskel på at flyve business med Thai på indenrigs - og udenrigsruter."
Fordele: "ANA is an outstanding airline with some of the best crew around. I make the trio to / from Bangkok 2-3 times a year and this is the only airline I fly"
Fordele: "Large terminal was not packed, no rush to board but still left on time. Cabin was fairly empty at the back of the A380, so lots of space to stretch out. Frequent food and beverage service."
Ulemper: "Window seats are a bit further back from the window in an A380."
Fordele: "fligth was great, seat good, meal good, etc"
Ulemper: "our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great."
Fordele: "New A350 aircraft"
Ulemper: "The outside camera stopped working"
Fordele: "Crew and aircraft was good."
Ulemper: "Flight was late."
Flight cancelled, rebooked for next morning… Outgoing flight was also late and personnel a bit brutal… See Twitter remarks. Much progress to do!
There was no choice for the type of food I was getting, but everything was very tasty. The crew was very nice.
If they don’t have attitude
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
Fordele: "They vere OK!"
Ulemper: "Food and drinks!"
Fordele: "Amazing leg room, free snack and drink, free wi-fi."
Fordele: "The staff were nice, the flight was on time. The meal was good."
Ulemper: "There was no pillow on board and the flight was overnight."
Fordele: "Nice flight attendants,"
Fordele: "Plane was clean. Staff helpful"
Ulemper: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Fordele: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Ulemper: "flight was delayed, 2nd Austtian flight delayed in the same day"
Fordele: "That we landed in the end"
Ulemper: "More communication to passengers when there are so big delays (almost 2 hours)"
Fordele: "Crew was friendly and the flight was nice and smooth."
Ulemper: "No expectations as the flight was less than an hour."
Fordele: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Ulemper: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Ulemper: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Ulemper: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Fordele: "On time take off"
Ulemper: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Fordele: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Fordele: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Fordele: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Ulemper: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Fordele: "I liked that the plane eventually came..."
Ulemper: "That the plane was an hour late..."
Fordele: "A bit more leg and knee room."
Ulemper: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Fordele: "The whole flight was very nice"
Fordele: "Short flight, no major issues."
Fordele: "Good service and on time."
Ulemper: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Fordele: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."
Fordele: "Left on time - arrived early"
Ulemper: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Fordele: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Fordele: "Despite airport issues, we took off quickly and all went well. No complaints"
Ulemper: "No problems."
Fordele: "proff handeling of sick person !Othervise quiet and nise trawel!"
Fordele: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Ulemper: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."
Fordele: "Short flight."
Ulemper: "Seat comfort was meh."
Fordele: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Ulemper: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."
Ulemper: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."
Fordele: "Great staff, friendly and helpful."
Fordele: "Most of the crew were nice. Efficient."
Ulemper: "Ridiculously small seats and legroom."
Fordele: "Great grew, great flight. Thank you!"
Ulemper: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Fordele: "Boarding was efficient and quick"
Ulemper: "Seats were uncomfortable."
Fordele: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Fordele: "Crew was very friendly and helpful"
Ulemper: "Should have more movie choices"
Fordele: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."
Ulemper: "We were stuck on the ground at London for what seems like ages."
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
same as from LUX … professional, nice.
Ulemper: "The touch screen did not work properly"
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Ulemper: "Allow business passenger to use front bathroom."
Fordele: "Salimos a tiempo . El business es muy confortable"
Ulemper: "La comida horrible . No se limpian los baños"
Ulemper: "Very nice crew and great food"
Fordele: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Ulemper: "Nothing,just the seats. Cleanliness was perfect"
Fordele: "Everything perfect and arrive to destination on perfect time."
Ulemper: "All positive."
Fordele: "Crew good and seat OK but not exceptional for business class"
Ulemper: "Food was average - main course could have been better. Range of movies ok but not great"
Fordele: "The crew were excellent and seats were comfy."
Ulemper: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"
Ulemper: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Fordele: "Seat comfortable"
Ulemper: "Flight was delayed and overhead bin space was very small"
Fordele: "Entertainment was amazing"
Ulemper: "Seats a bit hard"
Fordele: "Everything was smooth and effortless."
Ulemper: "Can’t think of anything."
Fordele: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Fordele: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Ulemper: "Not having to walk outside in Edinbur4gh to board the flight."
Fordele: "Crew were great, food, entertainment, seat and everything else was great as well."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Crew was good"
Fordele: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Ulemper: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Fordele: "Nice people and good service"
Ulemper: "Not much"
Fordele: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Fordele: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Ulemper: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Fordele: "Very friendly onboard personnel - I really had kind of homy feeling."
Fordele: "Flying with KLM is a pleasure"
Fordele: "Time and Good clean place.. in This case airpöane.."
Ulemper: "It was not entreteiment st all"
Fordele: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Ulemper: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Ulemper: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Fordele: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Ulemper: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Ulemper: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Fordele: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Ulemper: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Ulemper: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Fordele: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Ulemper: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Fordele: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Ulemper: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Fordele: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Ulemper: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Ulemper: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Fordele: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Ulemper: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Ulemper: "Terrible service in flight and customer service wise .. app functionality was below"
Ulemper: "Only one queue for boarding. Flight late on arrival."
Fordele: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Ulemper: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Fordele: "Boarding was very efficient."
Ulemper: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Min skind taske blev ødelagt, og læderet var blevet trukket eller noget har kørt på det, så der næsten blev hul. Desværre dækker Finnair kun, hvis der kom rigtig hul i tasken.
Flyet var forsinket. Vi fik ikke sæder ved siden af hinanden. Der var ikke plads til vores bagage. Jeg rejste med min gamle mor og måtte forgæves hele vejen gennem flyet, hvorefter vores bagage måtte blive tjekket ind, så vi var nød til at vente på den ved bagagebåndet og ikke nåede vores tog. Besætningen var ikke hjælpsomme og der var ikke tilstrækkelig information om forsinkelsen på næste 45 minutter. Rigtig dårlig afslutning på en ellers super ferie i smukke Helsinki.
Jeg fik corona og kunne ikke ombooke min billet
Vær obs på hvilken billet man får. Skulle booke ekstra bagage og har prøvet i tre dage uden held, så kom til at koste 50 e pr taske i Kastrup 🤬🤬🤬
Det værste jeg har oplevet - de ændrede gate uden announcement her i Helsinki - og lukkede den 1 min efter last Call - vi var fer 2 min senere og de nægtede os adgang så bliver nu 7 timer forsinket og misser et vigtigt møde i Tallinn, så meget meget skidt og meget urimeligt.
Da jeg bestilte tur/retur billetten via jeres site fik jeg en pris og da jeg så skulle til endelig bestilling og betaling var prisen lige pludselig forhøjet med ca.kr. 800,00. Jeg er blevet snydt af jer og forlanger difference refunderet.
Da jeg bestilte tur/retur billetten via jeres site fik jeg en pris og da jeg så skulle til endelig bestilling og betaling var prisen lige pludselig forhøjet med ca.kr. 800,00. Jeg er blevet snydt af jer og forlanger difference refunderet.
Food could be much better.
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
Fordele: "Great service and yummy food."
Ulemper: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"
Ulemper: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Ulemper: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."
Fordele: "New plane, good food choices."
Ulemper: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."
Fordele: "We arrived early and check in went smooth"
Fordele: "Food, entertainment, service"
Fordele: "Crew were friendly and pilot did a great job"
Ulemper: "No food and very limited beverage service. No entertainment,"
Fordele: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"
Ulemper: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Ulemper: "Sat on tarmac for 2 hrs, told we would get a snack then they changed their minds"
Fordele: "I really enjoyed the whole flight - Finnair is definitely one of the best airlines."
Ulemper: "I wish there was a bigger choice of classical music in the entertainment program."
Ulemper: "Staff wasn’t helpful and gave false information"
Fordele: "Actually had an empty seat next to me on the flight... That never happens anymore..."
Ulemper: "Nothing it was an enjoyable flight all the way around..."
Fordele: "I really enjoyed the flight...everything was smooth and we arrived on schedule."
Fordele: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"
Fordele: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Ulemper: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."
Fordele: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Ulemper: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Ulemper: "Economy seat with Centre seat left empty"
Ulemper: "The food was not good although plentiful The seats were not made for a long-haul flight We received no overnight bag (eye masks, ear plugs, toothbrush, etc.)"
Fordele: "Plane was clean and overall the service was good. The new terminal and gate at Helsinki are very nice."
Ulemper: "Boarding was disorganized and chaotic. The seats could have been more comfortable for a tall person. Finnair also likes to nickel and dime."
Fordele: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Fordele: "leg room, service, movie selection"
Ulemper: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Ulemper: "Toilets were gross."
Fordele: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."
Fordele: "Liked this flight had exit row with lots of leg room for my 6'6' husband. As we requested"
Fordele: "Crew was fine. Uncomfortable seats bearable for the short flight."
Fordele: "Comfortable seat and service"
Fordele: "All around great service and reliability"
Ulemper: "Alittle more seat spacing"
Fordele: "I was surprised with an amount of drinks and food provided.Everything was delicious, and we were very hungry so imagine our happy faces. The crew was professional in all ways.Flight was smooth and comfortable-applause for the pilots!"
Fordele: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Fordele: "The sitting quite comfortable, have space for the legs. Food was fine."
Ulemper: "One kind of ice-cream only !! Why only Vanilla ? Should have at least 2 different, to choose from."
Fordele: "Friendly staff, frequent food, frequent drinks (including wine) included in price of fare."
Ulemper: "Boarding method. Should board people furthest from the front of coach first to avoid clogging of aisle."
Fordele: "The crew were lovely, as were the people checking us in at the airport!"
Ulemper: "We waited 3 hours to fix a water problem on the tarmack and were seated in the middle of a large group of school kids. Would have been happier without those 2 elements."
Fordele: "The service were very good. Just wish the food better selection."
Ulemper: "The leg room were tight."
Fordele: "I loved the service. The flight attendants were attentive and courteous. They walked through the cabin periodically to offer water in the 6 hours or so between meal services, and also had self-service drinks and snacks in the galley during that time. Flight attendants asked passengers to put their seats forward during meal times, which very few airlines do. It was the same level of service I have come to expect from the Asian carriers that I usually fly (ANA, Japan Airlines, Cathay Pacific, Singapore). The meals were fine, and so was the entertainment. There was a decent choice of movies."
Ulemper: "The economy seats were narrow and cramped on the A340. I was in the first row of economy that wasn't premium economy. Even though the person in front of me had loads more legroom than me, he had his seat all the way back for almost the entire flight and hit me in the head while I was reaching for my bag under the seat in front of me. In order to get to anything in my bag, I had to put my head into the aisle because there wasn't enough room to bend down. Because of the angle of the seats, it was nearly impossible to get into and out of the row (and I was on the aisle)."
Fordele: "crew was friendly and courteous"
Ulemper: "had to be bussed to different part of airport to board plane no sound on the entertainment console"
Fordele: "Flight left late but reached early. Plane we comfortable and had clean toilets"
Ulemper: "It was delayed uncomfortable and terrible service"
Seating was run down.. needs lots of improvements..
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Ulemper: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Ulemper: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Fordele: "The whole crew is so kind"
Ulemper: "Delta made my whole first flying experience the best."
Fordele: "Crew was wonderful and welcoming!"
Fordele: "Food and drinks very good"
Ulemper: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Fordele: "Left on time. No turbulence."
Ulemper: "Lost my luggage."
Fordele: "Crew and food were great."
Ulemper: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Fordele: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Ulemper: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Ulemper: "Better in flight entertainment"
Fordele: "Intranet wifi meant I could watch entertainment on my iPad"
Ulemper: "Seats are very uncomfortable"
Fordele: "Food was ok."
Ulemper: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Ulemper: "It was great trip thank you Air France"
Fordele: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Fordele: "It was only 2 hours"
Ulemper: "Small plane, no movies"
Ulemper: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Fordele: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Ulemper: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Fordele: "My seat"
Ulemper: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Fordele: "25 min ahead schedule!!!"
Ulemper: "Cabin space, too narrow rows."
Fordele: "It was on time"
Ulemper: "Hard seats Boarding was 35 min delayed"
Ulemper: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Fordele: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Ulemper: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Fordele: "The free glass of red wine when the plane finally took off."
Ulemper: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Ulemper: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Fordele: "The crew were nice."
Ulemper: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Fordele: "The cabin crew was very good!"
Ulemper: "The economy premium seats are very uncomfortable"
Fordele: "Speed, professionalism"
Fordele: "This is what happens when you get roped in by a low price."
Ulemper: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Ulemper: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Fordele: "On time after latish start"
Ulemper: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Fordele: "Nice food Right in time Police and customs formalities easy"
Ulemper: "Poor comfort in business class No entertainment at all"
Fordele: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Ulemper: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Fordele: "Good on a short flight"
Ulemper: "Paying for carry on due to weight limit. First time this ever happened!"
Fordele: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Ulemper: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Fordele: "Not much"
Ulemper: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Fordele: "Lovely crew, clean toilets"
Ulemper: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Fordele: "Efficient check-in."
Ulemper: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Ulemper: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Fordele: "cookies were great"
Ulemper: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Fordele: "Friendly crew, clear information about the delay"
Ulemper: "Chaotic boarding process at CDG and my seat was broken"
Fordele: "Clean plane, efficient crew, food OK. Boarding was organized"
Ulemper: "No entertainment and no power plug to charge devices."
Fordele: "should let first board passenger in rear rows and not everybody together."
Fordele: "Nice comfortable plane and excellent crew"
Ulemper: "We had to wait ages for one passenger to board. This made us miss ur slot and we arrived 90 minutes late in Paris. The plane should have just left without her. The breakfast on offer was terrible. We booked through Flybe, with our reference no and a flight no that was different from Air France. We could not book in on-line with this no, and could not do it automatically at the airport either. We had to book in at the desk. Same thing on the way back, except that even at the desk, the Air France check-in man had difficulty. He told us first of all to go to Flybe desk, but we couldn't find it and had to come back.What went wrong here? It was a shambles. I hope I will get a response to this."