Hoteller i Dallas

Fordele: The Ritz staff is world class! The bellman rocks!

Ulemper: Everything was perfect

Fordele: Rooms are very nice. Complementary coffee on each floor. Staff was wonderful.

Ulemper: Pool and bar were meat markets. If you are into that sort of thing then I guess this could be a positive.

Fordele: My girlfriend and I stayed here for one night while I was in town visiting her and we had an amazing time. She lives in Dallas but we took a night in a hotel just for a nice change of scenery and had an experience we will remember forever. The room was spectacular but I have to mention the service first. Our friend at the front desk, Angelina Fiorini, was incredibly pleasant to talk to and helpful. one of the best hotel front desk staff I've talked with in a long time. Even though my girlfriend and I were there for a private night away we were still desighted to have a long conversation with her. After our chat we went up to the room. Angelina gave us a junior suite which was well decorated and filled with quality furniture, a comfy bed and a great bathroom. We decided if we ever live in a house it should feel like this place. Glad we got to stay at the stoneleigh and will definitely come back when we need a comfortable spot in Dallas.

Ulemper: There was no fitted sheet on the bed.

Fordele: Great location in uptown. A nice, modern look.

Ulemper: Mandatory $25 valet was unexpected

Fordele: Clean rooms, friendly staff, and very spacious walk-in closets.

Ulemper: The handle that controlled the water was not working so you would eaither take a cold shower or a burning hot shower.

Fordele: Nice, comfortable rooms. Spacious. Nice decor, great breakfast place and bar in the hotel. Very nice, helpful staff. Great location.

Fordele: The hotel it's very nice, elegant, clean close to Ritz Carlton or super high end hotels for 1/2 of the money.

Ulemper: Staff it's nice but maybe that's the difference with hotels that charge 500 USD per night.

Fordele: Very friendly and helpful staff.

Ulemper: Nothing at all

Fordele: Quite, clean, and the hospitality.....

Ulemper: Hard bed

Fordele: The lobby is beautiful. And the pool is very cool being on the 5th floor.

Ulemper: Seemed like it was geared more for business purposes than families. No Continental breakfast.

Fordele: Great staff, great location. Cool vibe.

Ulemper: 30.00 to park. yikes.

Fordele: it was downtown

Ulemper: I pulled up to valet and I was told it was a mere $30 to valet and $12 EVERY time you have your car pulled up. Valet tells me I can park in the garage next door for $15 a night. The next morning when I inserted my parking ticket, $30! Not happy!!

Fordele: Location. Decor. Hospitality.

Fordele: Chic, boutique style, *very* polished & professional staff, great downtown location.

Ulemper: Some mis-steps at the hotel restaurant. It wasn't anything terrible, it's that the rest of the service was so good, that this stood out by comparison.

Fordele: Great location, new hotel so in great condition, friendly staff. Great stay and the rate was amazing. 5 stars because with the rate I was expecting a less quality stay.

Ulemper: Parking is $30 a night and you can park in the next garage (right next door) for $5 on the weekends. Don't park with the hotel. Also, they can't accommodate late checkouts since it is a smaller hotel and does not have 24hr housekeeping, not a big deal

Fordele: The room stayed pretty cool.

Ulemper: Housekeeping never came tonswitxh out towels or clean the room. The toilet handle broke and it was unable to flush. It took two phone calls and several hours before it was fixed.

Ulemper: I didn't like the bar in the hotel. They said that it closed at 10, and we went in well before 10, but were told it was shut down already. It was our 10 anniversary and we wanted to end the night with one drink, but instead had to walk to a different bar.

Fordele: The location. Walking distance to many attractions.

Ulemper: Many college kids were there for the long weekend. Noisy in the lobby area near the elevator on the night we arrived.

Fordele: The room was very clean.

Ulemper: No room service menu in room.

Fordele: This was like going back in time 15 years ago - such great customer service from valet, bellman and check in - everyone treated like you were the only one there. We felt pampered

Fordele: Great price ,location & service

Ulemper: The facilities have been updated but you can still tell it's a very old hotel. The a/c in our room wasn't great. Would stay there again!

Ulemper: The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.

Ulemper: The AC couldn't keep up to keep me comfortable.

Fordele: Was willing to remove a faulty charge

Ulemper: No hot water, TV didn't work, coffee machine in room did not work either, and a very loud AC

Fordele: Great service at the bar. Friendly bar staff. Great desk staff in the lobby.

Fordele: Courtesy car will take you anywhere in 1 mile radius... BIG plus for us. Staff are super friendly!

Fordele: Location was good. The hotel had a lot of amenities.

Ulemper: The bar staff was not very good. Not friendly at all. Enjoyed the stay but it was not as nice as other Fairmonts where I've stayed.

Fordele: We felt welcomed, respected and valued as if we were family. The hotel is all about making you feel important. It is immaculate, the service was perfect in every respect. The staff made us feel comfortable as though we were both important and yet like we were old friends.

Ulemper: Absolutely nothing.

Fordele: The staff were super. Very helpful and everyone was smiling! I stay at the Fairmont when I am visiting customers for business. Our family trip took us through Dallas and the only hotel I thought of was the Fairmont. My family will definitely visit the Fairmont in the future again.

Ulemper: All good! Bartender made great drinks, pool was awesome for my daughter and wife and location was superb for walking to dinner.

Fordele: God pris, beliggenhed og service

Fordele: Nice rooms

Ulemper: Small pool

Fordele: I want to start out with the presentation of the hotel. Very modern and chic. I loved it. We got to the hotel before check in and we were exhausted from a 8 hour trip. The lady let us check in earlier and I wish I would have gotten her name because she made our first solo hotel reservation experience a joy. The rooms were spacious and had individuality that some hotels don't have. I will go back for sure!

Ulemper: I didn't like that we had to pay for parking. I also didn't like that they charged a $75 fee just in case we did something to the room. There was a staff member who didn't really seem welcoming but I won't hold it against the hotel or the staff member himself since everyone has an off day

Fordele: Surprisingly affordable for such a beautiful place From the grand lobby to the beautiful room this place was perfect. The employees couldn't have been kinder and more accommodating

Ulemper: As beautiful as room was next stay I would like windows facing outside as opposed to the lobby Would've been nice to see a sun rise or set The window shades needed to be closed for privacy it was easy for guests to see in from walkway

Fordele: One of the best! The staff was very helpful. The restaurant/bar was great. Absolutely no negatives during my stay. When in Dallas, I'll stay there again.

Fordele: Staff was very friendly and helpful.

Ulemper: Had a couple of issues with timeliness. Ordered room service one morning, just 1 latte and 1 cappuccino, and it took over 1.5 hours to show up. We were told it would take 25 minutes. We took a shuttle to dinner and that was fine. However, on the return trip, we were told a car would be there to get us in 15 minutes. It took just over an hour. I can understand delays (especially driving on a Saturday night), but the complete lack of a good estimate on time and/or the lack of updates is what caused it to be an issue. The fact that we had to repeatedly call to get updates and were repeatedly given grossly inaccurate updates was the problem.

Fordele: Overall good stay

Ulemper: Parking fee extra

Fordele: The rooms were beautiful, very chic. The staff was awesome! It was very luxurious and the bed was very confortable!

Ulemper: Guests have to pay for parking daily, and it was pretty expensive.

Fordele: Room was very clean and comfortable. The staff was super nice and accomodating! Prices for parking, breakfast and bar were much too expensive in my opinion. Room had a mini frige that we could store our water and soda's that we brought. A microwave would have been a great addition to the room since we had left overs from some of the wonderful Dallas restaurants we visited. I would definately recommend to others but with a disclaimer that most ammenities come with $$$.

Fordele: Amazing staff, gorgeous decor, and just an amazing experience

Ulemper: N/a

Fordele: Great deal, amazing room. Location is good. Very clean and chic.

Ulemper: Did not like the $20 a night to park and definitely didn't like the over priced breakfast. Went back for seconds and got charged another $18 for a bowl of fruit, eggs and potatoes. Also, the bar was a bit steep as well. So NOT cool

Fordele: Never stayed here before. Booked blind. Definitely recommend and will stay again.

Ulemper: I did not care for the hair products

Fordele: Clean. Nice staff. Convenient location.

Ulemper: Asked for more towels to be delivered. Only two in room with three children. Never received them.

Fordele: One elevator of 2 was out most of my stay. There with a large wedding party and we were all going and coming at same time. Very frustrating....

Fordele: While the room was not super luxurious - for a business trip - it was perfect. Rather a NYC loft feel (hence the name) with modern vibe. I had a nice view of some of the Dallas skyline. I do believe they really are green conscious - with a little recycle bin in the room so I didn't have to feel guilty about water bottles being tossed. Very close to the convention center and Main Street where we found some nice eateries and pubs (a five minute walk). Super friendly staff from the front desk to the bartender at the lounge. At the end of the day, the bed was very comfortable and I slept well.

Ulemper: Erm - the pool area could have used a little help. I have come to count upon the hotel shampoo & conditioner (never bother to pack my own anymore)- but didn't care for the pre-mixed stuff in the wall dispenser.

Fordele: Good location. Cool, modern feel.

Ulemper: Bed was not the most comfortable, very firm.

Fordele: Good location, easy check-in, & very helpful, friendly staff. Wouldn't consider the hipster, trendy decor, setting, etc., a bad thing- just different. Kinda cool (but glad I had researched online prior to know what to expect).

Ulemper: The shower wall (foggy glass) was a bit strange, especially for my situation - staying with a friend. There's no room service, but refreshment/snack bar had enough.

Fordele: The Bar in the lobby was nice. Grrat location

Fordele: Friendly, accommodating staff. Attractive, well designed rooms that appear to be recently remodeled. The location in convenient to many locations in Dallas--Downtown, Design District, Deep Ellum, Farmers Market, Uptown.

Ulemper: Few restaurants and shops in the immediate vicinity of the hotel.

Fordele: It was close to the venue of the event we were there for.

Ulemper: The room was paid for through kayak however the hotel charged me again at their regular rate.

Fordele: Size of the suite, hot chocolate bar, fresh infused water :)

Ulemper: Had an issue w reservation and payment, inconvenience of waiting on ice, parking

Fordele: The room was nice looking from walking in the door. Expect more from Marriott but this room and service was not the what you expect.

Ulemper: Where do I start?? I should had known this would not be a good stay by the service when I checked in. The gentleman in front of me was being taking care of wonderfully. The lady taken of me was not giving best service. She did not welcome me to the Hotel, ask may I help you, asked for my ID and credit card. Handed me the room key and said park on either side of Hotel. While I was waiting, I was listening to the other lady checking in the gentleman beside me.....WOW... customer service was great....she was very detailed from parking to where elevators are about his room. The room.....appeared to be nice....however closer look.... The bathroom only had one light working, taking a shower in dim light. Web site said Bath Robes....NO bath robes!!!! My daughter noticed the desk chair....was RIPPED badly!!! Three inches across the front seat....OMG....showing the cushion...nasty!! Desk lamp didn't work. Then when we went to bed.....another shocker....the pillows....SMELLED SO NASTY!!! I called the desk....and was asked to be put on hold.....AFTER 5 minutes....I put the phone down and told my daughter let me know when some one answers.....I headed down stairs to the desk and saw the desk person standing there talking to a Security Person. I asked for a Manager, he said he was. I explained I had been put on hold and been waiting. Then about the pillows and asked if we could have more...he said "No", that they was over booked and didn't have any more. I asked him so I need to sleep without pillows? Manager sent the Security person to check the pillows.....needless to say after the Security Person called from the room and reported the smell was nasty on the on the pillows and the desk chair was terrible and as my daughter was telling about finding holes in the sheets...found painted finger nails on the floor!! The Manager was knocking on the door and said lets get you ladies out of this room and to a new room. When we got to the next room....few pillows was still nasty smell....seems maybe its from soured linens, ended up wrapping them in towels! Manager also said he will find some bath robes due to second room had no bath robes!!! As we got settle in....noticed on the floor hair pins....REALLY....are these rooms cleaned after guests???? After all said and done...we did get $ 22 off the room rate....lolololol... Oh.....being put on hold time....desk person AKA Manager...answered as I walked back in door with Security person....Do math of time that was....ride down elevator, explain about pillows, going back up to room (9th floor).

Fordele: -free breakfast, location, free wifi, and beautiful building with an excellent view. Manager Gina (spelling?) was very sweet and helpful

Ulemper: We checked in for New Year's Eve and specifically requested a room with a view of fireworks. The first room had no view, I had to pay for an upgraded room after going back downstairs. The room we got next was a disaster. Stains on the couches, dirty carpets, chair that was breaking, and fraying towels. The MOD came up to the room, looked at everything, apologized and moved us to yet another room. She was lovely and sent up a bottle of champagne but I would rather not have had to deal with switching rooms which led to us being very late for our dinner reservation. In short- rooms are not well maintained (last room had staples on the floor), only valet parking, SLOW elevators and front desk staff that don't seem to actually care.

Fordele: Great location. Easy access. Nice large room. Included breakfast.

Fordele: Beds were very comfortable!!!

Ulemper: no self parking, but using the texting valet service was quick and easy. Nothing gluten free available for breakfast except fruit. Gluten free dinner options were great and deliscious!

Fordele: Nice size room, location, complimentary bar & breakfast, & shuttle.

Ulemper: Housekeeping was TERRIBLE. We stayed 3 nights & they only made the bed every day. They never cleaned the bathroom, 2 of the 3 nights they didn't even replace our towels. I had to track down housekeeping to ask for some. They didn't vacuum or empty the trash. There were only 2 elevators that worked.

Fordele: Came here for a birthday, everything was wonderful

Ulemper: Water pressure in shower was a bit lacking.

Fordele: Professional and friendly service, excellent breakfast, good Wi-Fi connection, very nice decor, convenient location in the downtown . Our room had 2 queen beds with good mattresses. The stuff allowed us to check out one hour late and then let us sit in the lobby for an hour in the evening.

Fordele: Good gym. Polite service. Clean. Lots of restaurants and bars around. Shuttle service provided.

Ulemper: No late night services and extra amenities.

Fordele: Location Breakfast was great

Ulemper: The beds are a Queen size, at best, and so uncomfortable! Mattresses are in desperate need of updating. If a comfortable nights sleep is important to you, I would not recommend.

Fordele: Our room was a one Queen bed. Room is small but very clean and nice. Bed is great. All staff are excellent. Bartender makes great "Mule" drinks and it is a good atmosphere. Breakfast comes with the room. You get hot scrambled eggs, ham, salsa, onions, mushrooms, breads, oatmeal, etc.

Ulemper: Drinks for the evening reception: you get 2 drinks each, house wine which is not good, or domestic beer...hope you like Bud or Miller, not good for me. They have plenty of drinks but you pay for anything else. But the biggest problem is the food. We have eaten at Magnolia before and it was great. This time there is nothing good to say except for those who served us, excellent service. I sent my $29 rib eye back when it was well done instead of med. rare. Came back bloody pulp rare. I gave up. The spaghetti with veal meatball sounds great on paper and has no taste in reality. Given the other places around to eat, do not eat here as the kitchen has taken a dive.

Fordele: Good location, The over all conditions of The building is good And nice

Ulemper: Housekeeping never Clean my room one day , The Manager in duty reduces USD 50 from The total Of my bill, but this discount does not compensate the inconvenience of this situation.

Fordele: Great location, fre bud light draft from 5:30-6:30, free hot breakfast buffet (impressive spread on the weekends). Cool retro boutique vibe.

Ulemper: Weird smell in lobby, like cleaning agent masked with perfume. No dresser in our room to stash clothes, just a closet.

Fordele: Friendly staff.

Ulemper: Elevator took too long.