Hoteller i Dallas i nærheden af Northwest Dallas

The hotel has dirty and smelled horrible, definitely not what i had expected

It was close to Love Field Airport. The Hairdryer did not work. Interior hallway had an old musty smell, the toilet handle was broken and would not stop running, the tub wouldn't drain while showering.

The place itself is in a good location near Love Field, which was exactly what we needed for an evening. Breakfast was good and the majority of the staff were friendly. I did not like the fact that the bedding was filthy. I did not notice until we had to use a sheet for the pull out bed because none were provided to us at check-in and we assumed it would be in our room. I talked to staff about not changing the sheets, which is the most important item to clean in a hotel room. They offered to switch rooms but it was 1AM, we were settled, and one of our other friends had passed out on the bed. We settled for a change of sheet but I felt that much more could have been done. To pay $100 for an evening and not have clean sheets in a room is preposterous. The fact that bed bugs exist and the potential for other diseases can occur is what was frightening and disappointing that a brand such as Carlson is allowing to occur. It would not be fair to slam this hotel on all aspects but when it comes to cleanliness, hotels must be on top of their game in that category no matter what other amenities exist.

Location to Love field No coffee cups in the room. Hall looked dirty.

Nothing Hotel was dirty. the room smelled terrible, woke up with a terrible headache because of the cleaning smell which was probably so heavy to cover up the animal smell in the room.

The room was small with very few amenities. The tub would fill with water while showering. This was an issue that was reported to the front desk. Their response was "we will let someone know". Therefore my family had to shower in ankle deep water each time we showered. Also, the towel bar over the sink was not attached well and kept falling off.

Nothing. From check-in to check-out it was terrible. The room I reserved and my card was charged for wasn't even available. I asked for another room and they said they had nothing else available. I then tried to cancel but was told they would charge me whether I stayed or not. Once the room became available it hadn't been cleaned yet. So I had to wait another 30 minutes or so for maides to "clean" it. The non-smoking king suite smelled awful. (Mixture of smoke and something to cover the smoke smell.) rude front desk ladies who don't seem to care about their job or well being of the customers. List goes on and on.

Location When I arrived the room I booked was not available. They told me they had another room available, but it was twice the rate. Desk clerk told me That they couldn't accomodate me, even though it was a mistake on their part.

The staff was very nice. The rooms were decent and clean. The hallways have low ceilings and smell like bad carpet deodorant trying to mask mold and tobacco and other nasty stuff. The elevator on the sixth floors does not stop at the right height and twice I tripped stepping into it. The breakfast buffet was on the low end of mediocre.

The laundry facilities My room was it cleaned and I stopped a housekeeper to ask her to clean the room she couldn't speak English so I had to show her everything I wanted done.

The room was nice Gift shop hours

Breakfast was appropriate. Mold and hair in bathroom. Wifi was terrible.

Beds were comfy!! Rooms smelt funny, halls smelt like smoke and the room cards really never worked and had to go down to desk many times to get them fixed.