Hoteller i Dallas i nærheden af North Dallas

I loved the apartment style look, the living room was separate from the bedroom. Very spacious. I loved alll the mirrors! There was no rush to check out. My view was a bit ugly but that was totally do able.

beautiful ...great friendly staff-spectacularly clean

The hotel was beautiful,and the rooms were nice and clean.The young lady who checked us in was so pleasant. We were very impressed. We were vey disappointed that the swimming pool wasn't cleaned,especially with it being so hot!

Very classy place, super clean, not expensive at all for how nice and easy it was to stay here! The staff when checking in wasn't super helpful. When we came back later the staff was awesome. Get that young man off your team or teach him how to talk to guests and you'll be golden!

Suite with separate bedroom for less than the cost of a regular room at most hotels with the Kayak deal. Nice rooms, nice hotel, clean and well kept. Very satisfied overall. Beds were hard and uncomfortable. We had a room with double beds and they seemed smaller than average, to the point that rather than sharing with my husband, I wound up sharing with our youngest child because the double bed was not big enough to accomodate 2 adults comfortably. Mattress was hard. Had some problems with our restroom facilities: Toilet didn't work right, shower handle was on backwards. Otherwise, everything was wonderful and I would absolutely return for what we paid for this room. Very nicely accommodated my large family for much less than we would have paid elsewhere.

We loved our stay! We were iffy on staying there because of the ratings but it was great. Room was very clean. They do have a parking rate but since you are staying at the hotel the do waive it. It is very quiet and peaceful, our 6 month old slept through the night! Would definitely stay there next time we travel to Dallas! The bathroom tiles in the tub need to be fixed. Nothing major.

Area of city. Hotel lobby space Small bathrooms, no courtesy shuttle, no weekend Happy Hour

I enjoyed the breakfast buffet and the lake outside

Ms Cleo was very helpful

The hotel is located across the parkway/tollway from the galleria and is also near a lot of restaurants. Our room was clean and the staff was helpful. Parking at the hotel essentially costs $17 per day ($17 overnight or $28 overnight for valet parking). Otherwise, there are hourly rates available.

The location is great. It's a beautiful hotel with well appointed rooms and great customer service. The have a free shuttle. It's steps from the Galleria which is full of great shopping and restaurants. It has two restaurants - an upscale seafood restaurant and a mid-range bistro on the second floor. They do their room service menu through the 2nd floor restaurant so there is a better in room dining menu than the standard hotel fare. You can also take your drinks up to your room if you order from the 2nd floor restaurant. The parking is a pain (as many others have mentioned) but if you don't mind a bit of walking then there is plenty of free parking in the parking garage and we never felt unsafe even when come back late from a dinner. The pool was a bit underwhelming with no cabanas or umbrellas for shade and no attempt to make it look like a retreat (I.e. Greenery or decor - just a walled concrete box). This was such a surprise as we've stayed at other Westin properties that had lovely pools.

The staff was excellent....

Overall, I liked this hotel. I experienced multiple confusions with the front desk staff and my reservations, but it didn't cause too much of a problem. The rooms are nice, but you can just tell the hotel is old. The connection to the mall was incredibly convenient. That was my favorite part. I would stay here again.

Very good experience You need more people at front and do not charge for Wi-Fi

We liked the room, it was very clean, and had everything we needed for a one night stay. We really enjoyed the location, being so close to the shopping and dining the mall offered. The employees were helpful and customer service was great, just what you'd expect at a Westin.

size and quality of room

Staff was very friendly and helpful. Had a couple of issues with timeliness. Ordered room service one morning, just 1 latte and 1 cappuccino, and it took over 1.5 hours to show up. We were told it would take 25 minutes. We took a shuttle to dinner and that was fine. However, on the return trip, we were told a car would be there to get us in 15 minutes. It took just over an hour. I can understand delays (especially driving on a Saturday night), but the complete lack of a good estimate on time and/or the lack of updates is what caused it to be an issue. The fact that we had to repeatedly call to get updates and were repeatedly given grossly inaccurate updates was the problem.

Room was very clean and comfortable. The staff was super nice and accomodating! Prices for parking, breakfast and bar were much too expensive in my opinion. Room had a mini frige that we could store our water and soda's that we brought. A microwave would have been a great addition to the room since we had left overs from some of the wonderful Dallas restaurants we visited. I would definately recommend to others but with a disclaimer that most ammenities come with $$$.

Surprisingly affordable for such a beautiful place From the grand lobby to the beautiful room this place was perfect. The employees couldn't have been kinder and more accommodating As beautiful as room was next stay I would like windows facing outside as opposed to the lobby Would've been nice to see a sun rise or set The window shades needed to be closed for privacy it was easy for guests to see in from walkway

Nice rooms Small pool

The rooms were beautiful, very chic. The staff was awesome! It was very luxurious and the bed was very confortable! Guests have to pay for parking daily, and it was pretty expensive.

Amazing staff, gorgeous decor, and just an amazing experience N/a

I want to start out with the presentation of the hotel. Very modern and chic. I loved it. We got to the hotel before check in and we were exhausted from a 8 hour trip. The lady let us check in earlier and I wish I would have gotten her name because she made our first solo hotel reservation experience a joy. The rooms were spacious and had individuality that some hotels don't have. I will go back for sure! I didn't like that we had to pay for parking. I also didn't like that they charged a $75 fee just in case we did something to the room. There was a staff member who didn't really seem welcoming but I won't hold it against the hotel or the staff member himself since everyone has an off day

Nice, clean room. Nice, helpful staff. Will definitely stay here again.

This guest did not leave comments about this hotel.

rRoom was more than expected. Didn't know it included a kitchenette as well as the other features. Can't think of anything off hand.

This guest did not leave comments about this hotel.

layout of room was just what we needed. separate bedroom with VERY comfortable king-size bed. small living room area. small kitchen & sitting area across from kitchen where I could set up my laptop. some funny smells in hallways at times, but none in room.

We liked the location and we liked the spaciousness of our suite. Having a full-size frig was helpful, as we were traveling with food in a cooler and could keep everything we had with us cool. We enjoyed the breakfast and the ambience of the eating area no

I was expecting a regular continental breakfast and was pleasantly surprised by eggs and sausage! The bed was amazingly comfortable. We also love the separation of the bedroom and living room area. The front desk staff went above and beyond to be helpful. No -- it was truly wonderful, thank you!

The fact that my wife and kids felt safe and comfortable.

Some of the fixtures in the Bathroom needed to be updated.