Hoteller i Dallas i nærheden af Northeast Dallas

Despite calling ahead to confirm my reservation, my non-smoking room was not available upon check-in. I left the hotel to stay at a different hotel for the first night of my reservation, and hotel management refused to refund my first night. I was told that a supervisor would call me back, but three days later, I have not received a call back and my calls have not been returned.

The food was good with a nice selection of options. The dining room staff were very attentive. The room was sparse. There was only one chair at a desk. The bed was lumpy. The ice machines are located on "even" floors, of course my room was on an "odd". Floor so my choice was to use a drink machine if I wanted a cold drink.

Staff was very nice. One particular name that stands out is Andre. Air conditioning worked poorly. I nearly pulled the handle off the wall while turning off the water in the shower. The light was so dIm upon entering the room I had to turn on my phone's flashlight to see into closet. This one isn't that bad but I do not like having to travel to another floor to get ice.

Room not clean, breakfast bad

I like the location and the low price Staff was rude my deposit wasn't given to me they said they had no cash it was a 100 dollar deposit honestly I know it's not the Hilton but still this hotel has the worst customer service I have ever seen.

room size the manager was rude,,

Location No clean towels available. Rude staff. Loud barking next door. I asked to b moved 4 days straight....

This place was disgusting.

Close to interstate People at front door drinking and put smoking,smell from lobby to room,no face towels,even upon request.room smell and was greeted by mouse/rat first thing in the morning... No compensation accept thanks for stopping by.

The room they gave us was not cleaned, but they were out of rooms. The front desk girl called the manager and he told her to refund our money since they couldn't find a room in different sites. The front desk girl felt bad and gave us a single bed. Roaches in the room. Irresponsible staff. Worst experience I have ever had.

Nothing Cockroaches everywhere. No plates, silverware, cooking pans and utensils, cups, ashtray, kitchen towels and washcloths, and the refrigerator did not work. I had to go downstairs and carry all of that to my own room despite a recent stroke. Staff is awful

Location Came down around 4am and saw someone at the lobby asking me for money. Very Scary...No threat. Thank God

Location My experience wasn't pleasant, it took too long to check in, I was placed in a handicap room with no tub,our toilet got stopped up after going to the front desk to let staff know they said they didn't have a plunger or towels available.

Location The hotel smelled old and smelled like someone was smoking weed the whole time we were there. Walls were thin and the sheets were dirty.

The location of the hotel it was not far from my job. The room was not suitable for children. It was disgusting it was stuff on the cabinets of bathroom. The dishes that they give you are dirty. I booked a king suite and got a standard room what a ripp off.

I did like the room and the air conditioning was good Started small issues like not informed smoke free hotel, but then my dog was out and found a needle in the courtyard, I had a random couple trying to get in my room all night and morning, I was not given my wake up call. When I told hotel they laughed

Honestly the only thing I liked about the hotel was the location and the pillows. They were in the process of remodeling but our floor was a mess. If it was mentioned beforehand we probably would've looked elsewhere but we had already paid for the room and couldn't get our money back.

The staff at the front desk. Location was excellent for my needs. I don't know if other rooms were like mine, but mine had serious plumbing (drainage) issues. Mattresses very lumpy, need to be replaced. Roaches in the room. Disappointing for Holiday Inn Exp--makes me reticent to try them again. More like 1-1/2 stars.