Fordele: "Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate"
Ulemper: "Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice"
Ulemper: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Fordele: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."
Ulemper: "Nada, I slept through this leg and the staff let me be."
Fordele: "Customer service"
Ulemper: "Entertainment didn’t work, the crew did nothing to help. The plane was hot and stuffy. My luggage is lost."
Fordele: "About as good as they come."
Fordele: "The boarding process was much easier and faster. No delayed flights."
Ulemper: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Fordele: "Crew was attentive and overall I enjoyed the flight"
Ulemper: "Food could have been better"
Ulemper: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Fordele: "Spacious seating available/ snack/staff"
Ulemper: "No entainment"
Fordele: "All operations a-ok"
Fordele: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Ulemper: "No entertainment but short flight"
Fordele: "the crew was great."
Ulemper: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Fordele: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Ulemper: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."
Ulemper: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
Fordele: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Ulemper: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Ulemper: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Fordele: "Very professional!"
Fordele: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Fordele: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Fordele: "Swift ride - no frills- the chocolate square was delicious."
Ulemper: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Fordele: "Swiss chocolate is always welcome!"
Ulemper: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Fordele: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Ulemper: "Very long time to board which resulted in flight leaving late"
Fordele: "Thank you for the sandwich!"
Fordele: "The new aircraft"
Ulemper: "Lavatory wasn't clean enough"
Fordele: "punctual and friendly enough staff."
Ulemper: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
Fordele: "Good crew and clean plane"
Fordele: "My upgrade to first class. Service she good is good considering short flights"
Ulemper: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Fordele: "Staff was gracious and accommodating for whatever we needed. It felt much better than typical economy class. It made the 8 hour plus flight quite manageable."
Fordele: "It was comfortable."
Ulemper: "No entertainment."
Fordele: "Overall very pleased with the airline"
Ulemper: "The only complant I have is not enough leg room but the price was great so it was a compromise."
Fordele: "Flight attendants were polite and very nice."
Ulemper: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Ulemper: "Hi, my flight was delayed for more then 20 minutes and I had next connection flight in short period of time. Even that they now that I will lose next connection they didn't wanted to change my flight to previous flight and they DID had extra seat in a plane."
Fordele: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Ulemper: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Fordele: "I enjoyed the service provided once we boarded the plane."
Ulemper: "The plane was delayed for over 5 hours. The transfer desk crew was not the most welcoming staff. Very rude."
Fordele: "Nicer plane, on time"
Fordele: "Decent comfort in the plane. Friendly staff."
Ulemper: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
Fordele: "Great crew, and on time, of course: there Swiss!"
Ulemper: "Tech old and seats uncomfortable and plane loud."
Ulemper: "I became infected with a head cold in the airplane and after I arrived at my destination I got sick. The person next to me was well, so was I. Is this a recurring problem? What can be done? Maintaining a cleaner air conditioning system?"
Fordele: "enough space for a bag below the seat in front and legs"
Ulemper: "delayed 10-20mins, baggage delivery in bcn was very slow and priority baggage tags were ignored by ground staff, took one hour from landing to getting out"
Fordele: "Comfortable flight, quick boarding, great crew, good pilots."
Ulemper: "My laggadge was left behind in Zurich (with my medication). Given age of electronics how hard it to make sure that everything is loaded? Not hard at all. They located Laggage at 12:30, but took them 7 hour to ship to Barcelona, so it arrived at 7:30 pm to Barcelona airoport. And they only delivered next day. Not cool. Advice: read laggage tags to reading device during loading and compare with transit customers flight database."
Fordele: "I like the fact that we had options for the selection of meals. Wish there was more varieties. And also wish there was wifi."
Ulemper: "Didn't like the fact that no wifi was available. Also how narrow the seating arrangement is in Economy."
Fordele: "Was okay for a short flight"
Ulemper: "Almost missed the flight, the layover was too short"
Ulemper: "Seats had no legroom, no choice of food given for dinner, and was just offered a veg wrap"
Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Ulemper: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Fordele: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Ulemper: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Fordele: "Usual faultless KLM experience"
Ulemper: "Crew members in Amsterdam were very rude and disrespectful"
Ulemper: "The plane is so old..,"
Fordele: "Crew was great, very responsive and hospitable!"
Ulemper: "more lunch choices, especially choices without dairy products."
Fordele: "Just as I expected. And I made my last connection easily."
Ulemper: "Travelled business class and was ace experience"
Fordele: "Very professional"
Ulemper: "Lost luggage"
Fordele: "The friendliness of the crew"
Fordele: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Fordele: "Just the cabin crew being nice"
Ulemper: "Punctuality KLM is always late"
Fordele: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Fordele: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Fordele: "Food provided, staff kind"
Ulemper: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Fordele: "My seat at the window was great and the staff really friendly and courteous!"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "The service"
Ulemper: "The food."
Ulemper: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Fordele: "Light snack and complementary wine"
Fordele: "Friendly hostesses"
Ulemper: "Flight was delayed 3 hours"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Crew was very friendly. Nice that wine was served without charge."
Ulemper: "Announcements from the cockpit were hard to hear. Food has been better in past."
Fordele: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Ulemper: "Didn’t happen."
Fordele: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Ulemper: "That it didn’t happen."
Fordele: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ulemper: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Ulemper: "The movie selection did not seem extremely varied."
Ulemper: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Ulemper: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Fordele: "Friendly staff"
Ulemper: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Fordele: "The staff was very helpful and professional. Promp response to calling for attention."
Ulemper: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Ulemper: "Amesterdam airport employee was really rude"
Fordele: "Service impeccable!"
Ulemper: "They have one line of executive class after the kitchen and toilet, is very noisy."
Fordele: "Good efficient flight crew friendly and helpful"
Fordele: "The flight was great."
Fordele: "Good multi media access and content"
Fordele: "staff was fine"
Ulemper: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Fordele: "Loved the service...everything was excellent"
Ulemper: "The bus class seat was a bit narrow at the feet"
Ulemper: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Fordele: "The cabin crew, the flight and communication and the cleanliness of the plane."
Ulemper: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Fordele: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Ulemper: "Nothing to improve"
Fordele: "Flight attendants were friendly, but they only had limited resources to work with."
Ulemper: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Bedste nærværende og menneskelige service. SAS slår andre flyselskaber på service. ⭐️⭐️⭐️⭐️⭐️
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Ulemper: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Fordele: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."
Ulemper: "Checked bags left behind, no food, no drink."
Ulemper: "Last minute change of boarding gate led to a dash across the airport!"
Ulemper: "We paid for meals that were NOT delivered"
Ulemper: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."
Ulemper: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"
Fordele: "Excellent and professional crew members"
Ulemper: "Nothing, the flight was smooth, most enjoyable"
Fordele: "Nice interiors, relatively new airplanes, and very professional staff"
Ulemper: "Limited food ans beverage selection, and alcohol is served with an additional cost"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "I had a middle row of seats that I was able to stretch out in and sleep."
Ulemper: "Better Food Choices...not everyone likes cheese!!!"
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Ulemper: "Flight was cancelled and received no notification from the airline, no re-booking help... nothing. Had to figure everything out myself and couldn't get another flight till the next day and was stuck in the airport for 8 plus hours trying to find answers. I will never book an SAS flight again."
Fordele: "Food was excellent!"
Ulemper: "Noen hadde spydd på bordet på sete 1A, flyttet til 2A"
Fordele: "With tablets for the entertainment system – – a ton of good movies to choose from. So much so that we stayed up hours after we planned to, watching movies"
Ulemper: "Seats were a little crowded together, but that’s to be expected in modern passenger flight"
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Ulemper: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."
Fordele: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Ulemper: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."
Fordele: "Pleasant crew"
Ulemper: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Fordele: "The crew was very kind"
Ulemper: "Nothing :)"
Fordele: "Movie selection Staff Food"
Ulemper: "Drinks were expensive"
Ulemper: "Not enough characters to express my disappointment."
Fordele: "Plane was quite empty"
Ulemper: "Plane wasn't in the best shape"
Ulemper: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Fordele: "The crew was friendly. There were many empty seats so I had a row to myself."
Ulemper: "Being jolted by turbulence and turbulence while landing. Boarding in Thessaloniki was a little uncomfortable as we had to stand in a hot bus with no circulation on the tarmac while waiting for all passengers to board."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "The boarding was more organized than our other flights with this airline. Cabin crew was friendly."
Ulemper: "The food was not so good. It looked like they were really trying to cut corners with very small portions."
Ulemper: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."
Fordele: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Ulemper: "The flight was 1 hour late."
Fordele: "It was a clean plane and entertainment was good."
Ulemper: "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"
Ulemper: "Mostly junk food"
Ulemper: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"
Fordele: "Clean plane, decent food"
Fordele: "Overall excellent"
Ulemper: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Ulemper: "Flight was cancelled upon check in without any prior notice. Was forced to wait three hours in line for them to reroute to flight twelve hours later. Staff was rude, unapologetic, demanding and incompetent the entire time. Flight was packed, uncomfortable and smelled terrible. Flight was rough, landing was rough. Terrible airline."
Hvorfor kan jeg dog ikke ændre mit sæde? Tåbelig stewardesse.
Fordele: "I can’t travels"
Ulemper: "More nice crew. TV on the plane"
Fordele: "The best flight i have ever been on"
Fordele: "Great service, love being able to order food and drinks from the in seat computer."
Ulemper: "Nothing really."
Ulemper: "Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait"
Ulemper: "Making and being offered a solution that wasn’t two days later. When our plan had to emergency land due to engine surge there was no one working at the Norwegian desk. You had to wait in line for an hour and a half for a person to give you a slip of paper to call. They should have just told everyone"
Fordele: "I liked Landing and leaving off the flight."
Ulemper: "They provided no drinks or food for a 12hr flight. I was Charged $100 for my luggage when the check in process didn’t give me the option to pay at the kiosk. We were delayed by 2hrs and missed all connecting trains to my final destination."
Fordele: "Everything turned out well but..."
Ulemper: "Neither the website nor subsequent communication let me know I could buy dinner or snacks. Nor did I know that blankets and headsets were not provided. It was actually better than having carts blocking the aisles for so long. There was just insufficient information ahead of time"
Fordele: "The legroom was good."
Ulemper: "I changed seats with another passenger and I had preordered food. After telling this to 4 crew members, they still kept delivering my food to the wrong seat. I ordered vegetarian, so I got my food before everyone and then they kept forgetting to serve me drinks and coffee and so many other things."
Fordele: "The fact that the plane was newer"
Ulemper: "Perhaps offering water to passengers who didn’t select in flight meal option. Eight hour flight with no water is horrible. There is an option for buy bottled water for 4 Euros but I think basic customer service should include water. Terrible... I’ve never seen this before!!!!"
Fordele: "Efficient boarding"
Ulemper: "Not only do you have to pay for a meal or snack, but there is absolutely no free drink service at all, not even water. Want a can of coke? $3 on your credit card and I’ll get that right out to you. What a joke. Have to pay for a blanket too. The most penny pinching airline I’ve ever flown."
Ulemper: "Forgot my special food No big deal"
Fordele: "I liked the look of the new 787 plane."
Ulemper: "I didn't get served or offered a meal for the entire 10 hour flight. I doubt the food had to be purchased as people all around me were eating and I think I was the only one on the plane not served. The flight attendant crew was very rude yelling at me and not serving me a meal. Never Norwegian !"
Fordele: "Seats were comfortable."
Ulemper: "Crew were irritable and unfriendly. Plane was an hour late and our luggage was very slow coming off the plane, causing a missed flight connection."
Fordele: "Good movies and entertsinment"
Ulemper: "Seats were very tight. Crew was not at all friendly. There were no free food or drinks. Even water and coffee were not free. I tried to order a muffin and were told they ran out. It was a very long 12 hours!! I am sorry I will be taking Norwegian airline home."
Ulemper: "Seat space, boarding process, cost of food"
Fordele: "Comfortable rest, good food"
Ulemper: "Security and check in process need much improvement. No loungers even in premium."
Ulemper: "None of the staff could tell me which gate number it the flight was due to an error in number switching, causing me to go through security check 3 TIMES over 3 HOURS which ruined my experience and put me in an aggravated mood! Crew spoke without empathy & redirected their anger of gate errors at me!"
Fordele: "Excellent flight. Smooth."
Ulemper: "They didn’t let anyone check in online. So there was a huge line of people all trying to check in at one time and caused a problem for other ticket desks in the area. If they just let you check in online like every other airline it would have been more seamless and saved everyone a lot of time."
Fordele: "The crew was OK, one lady was excellent. Seats were tight."
Ulemper: "Food was skimpy, Snacks were unavailable, and it was absolutely freezing!"
Ulemper: "Pretty good cheap filthy on the 787 Dreamliner!"
Ulemper: "We were trying to connect from Denver through Newark to Barcelona. Our flight from Denver was delayed. We still could have made the Norwegian flight if they had allowed us to ticket the segment from Newark to Barcelona in Denver. We tried, knowing the connection was going to be tight, to no avail."
Ulemper: "Seriously you have to buy water and food on a 10 hour flight"
Fordele: "Great flight crew"
Ulemper: "The unpalatable airline food"
Ulemper: "My flight from Oakland to Barcelona ( DY7076) was canceled on August 2 and I had to rebook a new flight for the next day, August 3. It means that I had to spend my time and my money in the US one more day and miss all the personal stuff I had to do in Barcelona on August 3. According to my rights, I might have my money back for this flight."
Fordele: "The movies helped distract me from how cold, parched and starving I was."
Ulemper: "LAX to Barcelona with no complimentary water or snacks?? So bad for your health. This level of horrible bare bones service goes beyond inconvenient and is simply bad for your health."
Fordele: "Well organized; staff are very competent; flight was uneventful."
Ulemper: "Snacks and drinks all cost extra, even water."
Fordele: "The nearly lie flat seats in premium class were nice."
Ulemper: "No Dreamliner—more like a nightmare liner. No online boarding pass meant reentering security line with no fewer than 500 people in front of us; 3 hour delay departing newark; filthy, crowded, standing room only lounge in Newark; no sight of flight attendants until 2 hours after take off (by that time it was 4am and no beverage)."
Fordele: "Nothing, seriously nothing."
Ulemper: "I purchased business class ticket. Norwegian downgraded me to economy and lied and deceived. Norwegian procedures and policies are abusive and their staff are unprofessional. The worst airline experience after flying 2 million miles in 40 years on numerous airlines. Never Norwegian again."
Fordele: "The crew was very nice. And the flight was good."
Ulemper: "Our flight was delayed by six hours. We did not leave until 5 AM from new work. It would’ve been nice if they had given us water, crackers or something in that time since all the shops were closed"
Fordele: "Food was ok and staff was friendly."
Ulemper: "I booked an isle seat, however it was switched to a middle seat without my knowledge. I was not informed that movies/entertainment could only be accessed from United app on my phone, so I didn't bring my phone charger with me. Seats were quite uncomfortable."
Fordele: "Nice clean, new plane"
Ulemper: "Be prepared to bring out your credit card for a crappy cup of coffee, and again for water, toilet paper, and anything else you might need. Then it took a full 50 minutes to get checked luggage at destination (Barcelona). Staff was rude and simply did not care. After paying for seat assignment and checked bag, it is not a bargain airline. This was first and last time on Norwegian."
Fordele: "Smooth floght."
Ulemper: "The guy servicing my aisle seemed not to know I was there. Overlooked me several times. Maybe I was too dark too see"
Ulemper: "Prison food, torturous seats, no complementary anything"
Ulemper: "Prison food, torturous seats, no complementary anything"
Ulemper: "Only 2 bathrooms were working during most of the flight which is not enough to accommodate everyone’s need"
Ulemper: "Narrow aisles. Disorganized queue when boarding. Flight delayed without giving any information about the delay"
Fordele: "Dinner meal was great, morning meal of sandwich and stale cinnamon roll not so good,"
Ulemper: "Morning meal of sandwich and stale cinnamon roll was inedible."
Ulemper: "We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals."
Fordele: "Crew was nice"
Ulemper: "I think there is a limit of how low of a service you provide to customers and the luggage limit, which includes your personal item (!) was not clearly spelled out so you can imagine I was not happy to pay another 40 pounds on the way back"
Ulemper: "I have traveled with different airlines such as Delta, France and America airline to near and far places and they have all given something to eat but this one NOTHING, not even water, you had to pay for it. This airline was the worst, first they wanted to charge me for my suitcase that I was bringing in which 50 pounds were free. Another reason was because I asked an airy one if it was possible for me to change to another seat since there were manyyyy empties seats in whixh she said/meant no; but the worst thing is that i still have one more flight with this airline. Im sorry if i am been selfish but this is how i feel."
Fordele: "Nothing memorable about the flight (which is a good thing!)"
Ulemper: "It was late taking off and late landing, but we had nothing that was time critical so that was okay for us."
Fordele: "We are still stuck on LAX, first our flight was canceled than rebooked for next day than we got delayed 5 hours. The worst experience ever!!!! We lost so many connecting flights that we are thinking about canceling our vacation."
Fordele: "They charge $65 for checked baggage upon checkin with no advanced warning. Not cool."
Fordele: "The whole crew was friendly and accommodating. One crew member in particular named Javi."
Ulemper: "No food or beverages served. Uncomfortable and squished seating."
Fordele: "Entertainment options were the only good thing about this flight."
Ulemper: "On Tuesday, November 1st, 2017, a girlfriend and I flew from Newark, NJ to Barcelona, Spain on an Economy flight. I have flown both internationally and economy before, but I have never been on a flight, especially a 7 hour international flight, where I wasn't even offered water! The crew didn't even make eye contact if you didn't purchase an upgraded flight. I didn't expect a meal flying overnight, but I've received pretzels and a soft drink on 45 minute flights! How is that we received meals and drinks, and the proper hospitality on the return flight, also without purchasing the upgrade? Maybe it was because the return flight was operated by Hi Fly. Norwegian needs a lesson from Hi Fly on how to treat their customers! I will never fly with Norwegian again, and will share my experience with anyone contemplating flying with this carrier. Shame on you, Norwegian!!!"
Fordele: "I felt this Airlines was very accommodating, efficient and easy to travel with. The flight crew that we had both coming and goin were very good. AND of course, it felt like getting to Europe was finally manageable in the time needed to get there. Now west coast travelers can almost go as easily as our east coast counterparts!! Please Norwegian... bring us more!"
Ulemper: "Being a true foodie, and having opted to fly Premium Class, perhaps it would have been better to get our food NOT served as a boxed meal."
For lidt benplads. Knæ ind i ryggen foran. Jeg er af normal højde. For hårdt sæde, må skifte position flere gange.
Det er Ryanair politik og det er ok for mig. Lidt ubekvemme sæder som er fast og ikke kan bevæges. Punktlig som altid
Aldrig prøvet i mit liv noget så dårligt. Selvfølgelig kan de ikke gøre noget ved stormen - men info var der absolut ingen af. Så få beskeder over appen- og slet ikke beskeder der holder på nogen måde. Alt kan gøres bedre
Der var ikke på noget tidspunkt styr på at vi havde købt priority selv vi fulgtes med en handicappet. Hverken frem eller tilbage. Heller ikke når vi spurgte ind til det.
Alt for lidt information i forbindelse med boarding. Hvorfor man står og venter, hvor længe man skal vente, og når man er nået igennem boarding, hvorfor man så venter midt i en gang bag en låst dør i yderligere 20 minutter uden at vide hvor længe det skal stå på
Flyet var forsinket fra Birmingham. Hvis det havde været rettidigt havde bedømmelsen været bedre.
Det var en god flyvetur. Flyet var i god tid, og ankom til destinationen før tid.
Det er dejligt, at der er mere benplads. Trykket i kabine var godt, så man ikke fik ondt i ørerne ved landing. Eneste minus - der var meget varmt i flyet.
Besætningen var fantastisk når det kom til at få styr på bagage, men selve firmaet føles som en scam. Vi skulle betale 55 euro pr person fordi vi kom 2 minutter forsent til check in. Og begge vores afgange var en helv time forsinket. Hver gang man kiggede på sit boardingkort eller andet info på deres app bliver man bombet med advarsler om bagage størrelse, forsikringskøb, pladsvalg etc. Det føltes meget tungt og drænende som som rejsende.
Både turen til Barcelona samt turen fra Barcelona var forsinket, og årsagen var ukendt eller ikke forståelig, da purserne taler utydeligt.
Det var godt pris og kort tur
Fløj til tiden. Plads til håndbagagen i kabinen
fly var ok, men afgang fra virkelig snavset, snusket, graensende til ulaekker lufthavn
Ulemper: "You should fly according to the schedule although you arrived at Barcelona on faster, but I think you should fly base on the time at the ticket. Thank you."
Ulemper: "Direct boarding."
Ulemper: "Missed the flight due to the delay. Had to buy ticket to get to Barcelona."
Fordele: "good value for price."
Ulemper: "disorganized boarding, charged me another 57 euro on top of the extra i paid for priority boarding with 2 carry-on. my luggage fit the size but "stuck" out a little so the staff charged me for over-sized."
Fordele: "Cabin temperature was comfortable. Flight attendants were friendly. At check-in I was given the option to add a second cabin bag and have priority boarding for only €7. Ryanair sent me a text message reminder to check in on-line, or else I would have had to pay extra at the airport."
Ulemper: "I do not like the bus connections from the gate to the airplane. It is always a hassle and people are packed in the buses like sardines. I understand that Ryanair is a budget airline, but they should offer free beverages."
Ulemper: "Flyet var så forskinket at jeg mistede mit fly til København"
Ulemper: "I was charged 60 euro x 2 for boarding passes 120E Should have been made aware I checked in 24hours in advance with no notifications"
Ulemper: "Delay of the flight"
Ulemper: "Very long wait for baggage pick up Overall it was adequate and safe"
Fordele: "Prisen. At vi landede planmæssigt."
Ulemper: "At gaten ligger i Finger F - man skal gå 10-15 min. At kabinetrolleys koster ekstra - med en masse administrativt bøvl til følge ved gaten = ekstra ventetid. At flyene er skrabet - der er intet net til opbevaring. At kabinepersonalet taler utroligt dårligt engelsk, så man ikke forstår, hvad der bliver sagt over højttaleren."
Fordele: "No si Long Time in prepratives"
Ulemper: "Boarding was late."
Ulemper: "Very cramped and hot in The plane."
Fordele: "The time to take off."
Fordele: "the pilot didn't care about landing, it was the worst landing ever"
Ulemper: "the pilot didn't care about landing, it was the worst landing ever"
Fordele: "Besætningen var søde."
Ulemper: "Flyet var meget forsinket. Vi havde prioritet, men blev gennet ud til at stå ude i den bidende kulde i 30 min og vente på at flyet fik læsset passagerer af. De kunne bare have holdt os inde indtil vi kunne boarde. Det var super nederen. Vi sad foran og kunne ikke få varmen pga alle de folk der skulle ind, som ikke kunne gå ind bagfra - det ville sige alle skulle igennem fronten og det tog også rigtig lang tid. Så alt i alt en dårlig oplevelse!"
Fordele: "Vi kom frem..."
Ulemper: "Flyet var så forsinket at vi ikke nåede flyet til Budapest, vi er derfor strandet i Berlin til næste dag, vi har ikke noget sted at sove eller være og vi måtte bruge over dobbelt så mange penge på nye flybilletter. Derudover går det ud over vores uddannelse, for det er vores studietur I har ødelagt."
Ulemper: "They don't tell you there isn't a bus or transportation to the airport, when I got to where they said to go there was no bus, either go back to Paris and take a bus so I just flew with someone else... not impressed."
Fordele: "The price, and actually a good amount of leg rolm! Didn't feel super squished!"
Ulemper: "Wish water was free. I think thats just horrible..."
Ulemper: "The flight was delayed by 45 mins without any announcements as to why. Also-you can't recline the seats!!!"
Fordele: "Very friendly staff"
Fordele: "Good leg space."
Ulemper: "Charging processing fee if checking in is not done online before you arrive at the airport."
Ulemper: "It was our first trip with Ryanair and it is really low low cost, compared to Norvegian and other low cost airlines. Never again - first and last time...."
Fordele: "The price of the flight and convenient travel times kept making their flights more attractive. The flight itself was very nice and comparable to any other airline despite comments I had read about steep lift offs and advertisements blaring the whole time. None of that happened."
Ulemper: "Of course the price of the Ryanair flights is what lures you in., but just about EVERYTHING else after that is stressful with this airline. All their rules must be followed precisely or you'll pay through the nose. After painstaking finding the right sized roller bags and under seat sack and making sure I was well within the weight limit, they never measured or weighed either of them. I also saw plenty of carry-on luggage way bigger than mine come on board and go into the overhead bins just fine. Kind of pissed me off. The price to check bags is SO SO high, but with the limited weight you can take in the carry-on, you almost have to check a bag unless you're doing a short 3-5 day trip."
Ulemper: "No food to choose from and very expensive"
Ulemper: "Fly forsinket. Boarder folk med prioritet til at stå og vente i gangen. Flyet var end ikke landet endnu da vi begyndte boarding. Efter ca25 minutter blev vi lukket ud på pladsen til flyet men blev stoppet igen og stod der i godt 20 minutter inden vi kom ombord. Sammenlagt forsinket 1 time."
Ulemper: "The workers weren’t flexible even they didn’t help us to check in and we miss the flight ! I’m very upset"
Ulemper: "The flight had over 1 hour delay. After we left the gate, the company kept us in a hall without air condition for over 20-30 minutes in a space where the temperature was over 40 Celsius! Priority boarding is a joke- you pay for the right to be boarded first in the bus that takes all the people to the plane. Guess what? This means that you pat for having the privilege to wait in the owen! Shame on yoy Ryanair!"
Fordele: "It was cheap"
Ulemper: "Flight was 1.5 hrs late. They charged for everything, even a drink."
Fordele: "The Price"
Ulemper: "Since the moment of the Check in at the Counter. The attendant was extremely UNPOLITE. Insisting that I must have brought a printed boardng pass. I had to explain several times, that I tried to do it on line and even bought a few more things for my ticket, but I could not get a Ticket to print because the system kept on telling me that as the passport was not european I had to go to a Counter. The attendant was not happy with my answer and kept askng for it. I then told him that as a customer of Ryanair I can not manage your system. And he even replied by saying. Qoute " I have nothing to do with Ryanair. Then at the moment of boarding. Once we were let through BP control, then The crew kept us waiting in different stages All in All around 45 mins, which of course lead to delay in flight. Then on board, the crew was having difficulties with the service even to the point that they could not take our payment with an International Credit Card"
Ulemper: "Delayed by 2 hours without advanced notice."
Ulemper: "Service was poor, lack of professionalism"
Ulemper: "Der var ingen informationer om flyet var forsinket, så alle stod og var forvirret. Vi spurgte personalet omkring gaten men de havde ingen informstioner :-/"