Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!"
Fordele: "Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!"
Ulemper: "Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them."
Fordele: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Ulemper: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Fordele: "Crew was super professional and friendly !"
Ulemper: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Fordele: "Seat super comfortable!"
Ulemper: "Food service could've been better"
Fordele: "Got an amazing pastry as a snack with tea, it was huge and really tasty!"
Ulemper: "Not much to say."
Fordele: "Friendly and cheerful crew. Very generous with the drinks."
Ulemper: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Nice crew, good drinks."
Ulemper: "Would prefer a vegan sandwich option for the short flight."
Ulemper: "Guy beside me was always sitting to his friends."
Fordele: "Cuteous service"
Ulemper: "Seats were to close together, nomlegroom, impossible when set in front reclined. Breakfast food meager."
Fordele: "Online check in, easy to board. Flight was on time."
Ulemper: "I wish there was a vegan option for the food/snack onboard."
Fordele: "Very roomy seats, friendly attendants. Nice sunset. My sister liked the 'tour' of the airport on taxiing to the gate. I found it frustrating. The plane was about 30 minutes late which was nice because it took a while to get off our Munich flight, find our new gate and we ended up nearly running to the gate."
Ulemper: "I, again, didn't like walking down 3 flights of stairs, getting a crowded bus to take us to the plane. We are used to using a jetway to the plane. I realize that European airports are busier than American airports though."
Fordele: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Ulemper: "Had two stop over in Germany so they wont let me board stating need German visa. Requested for rerouting from FRA to USA direct, but lufthansa did nothing to help other than make me stranded had to travel with totally different airliner. Horrible experience with them..."
Fordele: "Flight attendants and flight crew knew their jobs."
Ulemper: "Evacuating Concourse Z. Absolutely no announcements on what to do or expect when the security threat was resolved. Awful procedure for getting through security scanning the SECOND time."
Ulemper: "I have no flight to connect to."
Ulemper: "Is too hot in to the plane"
Fordele: "comfortable seats"
Ulemper: "Food was small portion, roll was chilled, not warmed up. There was NO snack in the middle of the flight, breakfast was very unhealthy, all sweets!!!"
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "Everything except that cookie!"
Ulemper: "I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!"
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "Will need to add more recent movies for entertainment"
Fordele: "Exellent and smooth flight, thank you."
Fordele: "Indian meal and movie options"
Fordele: "Crew, condition of planes, food all excellent"
Ulemper: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Fordele: "The crew, again, was fabulous. Boarding, once the stuffy wait was over, went quickly. They attended to every request with smiles, gentle humor, and without delay. Nonstop movies were a great help on this second of two long legs, and it was really nice to have control over pausing, replaying portions, and jumping ahead past sex scenes. A 10-sec forward button like the back button would be very useful to skip nudity scenes, there were families around us! The trip was as comfortable as it could be, given close proximity of seats. Appreciated the pillows and blankets, and frequent water and drinks."
Ulemper: "Boarding was pretty terrible - no instructions, go left, give up the water bottle we JUST BOUGHT even though it was still unopened (it had to be "sealed", still no idea what that means because the seal wasn't broken), and the waiting room was very stuffy! Seemed we should have been able to get air...? Boarding went quickly, though, thankfully. Breakfast was pretty bad, one of us just skipped it once opened because it was so unappetizing. Would have liked movie ratings to appear in the descriptions to save the risk of getting started on lame shows."
Fordele: "The service was very good. You never really felt you had to ask. I was able to catch up on a few movies of my choice. That was nice."
Ulemper: "It's a long flight and it's always difficult to get comfortable and 1st class is just out of my budget."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Fordele: "On time, very pleasant crew, good, ample food."
Ulemper: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Ulemper: "Didn't happen yet."
Fordele: "The crew was excellent, friendly, and attentive, especially paying attention to my kids. The pilot and his crew did a great job during the flight as well. Thank them all for a pleasant and safe flight!"
Ulemper: "The only concern I have is regarding the diet. During the shorter flight, from Budapest to Frankfurt, the stewardess informed me that she couldn't get me gluten-free meal/snack. I understand that catering to special diet needs is not easy but following a gluten-free diet is not my choice, it is something I need to deal and live with on a daily basis. I felt disappointed since I had a long trip ahead of me, and I know that I, just like all the other passengers, had paid for the flight that should include the meal as well. Thank you for reading my concern and trying to see it from me, the passenger's point of view."
Ulemper: "Vegetarian meal choice not offered"
Fordele: "Professional, friendly, helpful staff, especially the Manager at Gates A17 and A18 who helped make sure I got a seat on LH011 after two other, earlier choices I had been put on were cancelled."
Ulemper: "Lufthansa must work on its domestic-to-international hub feeder system, which is unpredictable. E-mails were sent too late to be useful for knowing what was happening to the original LH009, then LH007 flights, both of which were ultimately cancelled, making the connection to LH400 dicey for the FRA to JFK leg of the trip. Telephone or SMS should have been used for faster contact. I had already printed boarding passes for LH009 about 20 hours before flight time and ultimately arrived at HAM two hours before flight time and thought everything was in order. It ultimately was not, and my checked baggage never made it onto the connecting flight."
Fordele: "I really enjoyed my flight with Lufthansa. My gluten free meals were very good and the service was excellent!"
Ulemper: "It would be nice to be able to reserve seats ahead of time without charge"
Fordele: "Updates form Kayak were much better than any info from Lufthansa"
Ulemper: "Overbooked. Offering € 250 to stay. Serious delay"
Fordele: "The crew was very nice and provided snacks even though the flight was short"
Ulemper: "This flight was good!"
Fordele: "Lufthansa always does an excellent job, even with a gate change."
Fordele: "Boarding was quick, staff was kind and helpful."
Fordele: "I had some issues that prevented me from making my first flight, and Lufthansa figured it all out for me. They have my eternal gratitude. And then, the flight was comfortable and the attendants kind."
Ulemper: "As always, flying an international red eye can be stressful and sleepless. That's on me though - if I wanted more comfort I would have bought a larger seat."
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Ulemper: "Not happy to pay extra money for my case"
Ulemper: "Nothing special"
Ulemper: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Fordele: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Ulemper: "Boarding was chaotic and congested with not much information or order."
Fordele: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Fordele: "Good flight, arriving well on time."
Fordele: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Ulemper: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Fordele: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Ulemper: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Fordele: "We got a meal for a 1h flight only"
Ulemper: "No entertainment but normal for this type of flight"
Fordele: "Arrived Early!"
Ulemper: "Left Late :-)"
Fordele: "Fabulous trip with friendly, helpful staff"
Fordele: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Ulemper: "Flight departing late."
Fordele: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Fordele: "Good information and helpfil boarding."
Ulemper: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Fordele: "Booked extra room seat which gave me good room for seating"
Fordele: "The aircraft was clean"
Ulemper: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Fordele: "Good flights. Good prices."
Fordele: "Seats were comfortable"
Ulemper: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Ulemper: "Crowded seating, wake-up for breakfast service two hours before arrival"
Fordele: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Ulemper: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Fordele: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Ulemper: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Fordele: "In flight food was enjoyable"
Fordele: "The food and the punctuality"
Ulemper: "The technology in interteiment is not touch screen"
Fordele: "Everything. A truly faultless experience!"
Ulemper: "Dutch sub titels would be nice."
Fordele: "Service provided by the staff"
Ulemper: "The navigation of the entertainment system is not very friendly"
Ulemper: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Fordele: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Ulemper: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Fordele: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Ulemper: "The entertainment was quite dated and didn't have new movies etc"
Fordele: "No chargers or tv on planes"
Ulemper: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Ulemper: "The bags where damaged from the staff"
Ulemper: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Fordele: "The cabin crew, the flight and communication and the cleanliness of the plane."
Ulemper: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Fordele: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Ulemper: "The seats in economy were a little too small for a 12 hour flight"
Fordele: "Crew service"
Ulemper: "Flight delayed."
Fordele: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Ulemper: "Nothing to improve"
Fordele: "Free wee cake."
Ulemper: "Nothing in particular."
Ulemper: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Fordele: "Quick (relatively) flight."
Ulemper: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Fordele: "Atmosphere, crew were very professional and friendly"
Ulemper: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Fordele: "Seat space was good for a short flight, inclusive of free snack and drink."
Ulemper: "Too much overoverhead luggage."
Fordele: "Take off and landing"
Ulemper: "Layover time"
Ulemper: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Fordele: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Ulemper: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Fordele: "How great everyone was and smooth sailing."
Ulemper: "Made sure the flight was not over booked."
Fordele: "The crew was terrific."
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Fordele: "Amazing crew and on time flight"
Ulemper: "Crew on the ground was very rude"
Ulemper: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Fordele: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Ulemper: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Fordele: "Great crews, excellent customer service"
Fordele: "crew great comfortable"
Fordele: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Fordele: "The crew was wonderful. We were in business class which was modest but comfortable."
Ulemper: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Ulemper: "There was no entertainment and the food could be better"
Fordele: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Ulemper: "See above. Overall, very nice experience."
Fordele: "Everything was great"
Ulemper: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Ulemper: "Better in flight entertainment"
Fordele: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Fordele: "Food has improved a lot on business class. Meals are more creative."
Ulemper: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Ulemper: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Fordele: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Ulemper: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Fordele: "The cabin crew were excellent"
Ulemper: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Fordele: "The cabin crew was very good!"
Ulemper: "The economy premium seats are very uncomfortable"
Ulemper: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Fordele: "I would like to come on time each trip because I got two late time before with airfrance"
Fordele: "The crew, the service, the food and beverages"
Ulemper: "The 3 hours delay"
Fordele: "Short & easy flight"
Ulemper: "All ok"
Ulemper: "My baggage was broken"
Ulemper: "The air France flight was overbooked and we had been in standby until the last minute"
Fordele: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Ulemper: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Fordele: "Friendly people on board"
Ulemper: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Ulemper: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Fordele: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Ulemper: "TV was too slow."
Fordele: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Fordele: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Ulemper: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Fordele: "No delays, service with a smile"
Ulemper: "Nothing to report."
Fordele: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Ulemper: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Fordele: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Ulemper: "Late leaving and arriving."
Ulemper: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Ulemper: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Fordele: "The fast boarding."
Ulemper: "The long wait without the air conditioning until our slot in the takeoff list became available."
Fordele: "All female crew in the cockpit - awesome."
Ulemper: "Non reclining seats"
Fordele: "Kind, courteous, attentive crew. Smooth flight."
Fordele: "It was a fine flight"
Ulemper: "no specific feedback"
Ulemper: "Flight delayed and gate 9 in terminal 1 at JFK is a nightmare. It’s in the corner and you can’t hear any announcements at all. Horrible place."
Fordele: "Great crew. My first time in Premium Economy & it was fantastic. I was actually able to sleep on an overnight flight."
Ulemper: "Food was eh but what do you expect? Airline food is airline food. Otherwise - a great trip."
Ulemper: "Horrible and unprofessional check in process, by time of boarding more than half of passengers had not gone through security yet due to their delays. The machine and website weren’t working so everyone had to check in via the desks."
Ulemper: "No food or water was offered. Had to stop for water . Barely any selection of movies"
Ulemper: "No vegetarian meal option. Couldnt eat anything"
Fordele: "Smooth flight, new plane and arrived on time."
Ulemper: "The baggage allowances are very strict and creates an antagonistic experience at check in."
Fordele: "Seat was okay. Enough overhead space for everyone"
Ulemper: "Seriously no food? Or even peanuts? Or a water? Shouldn’t have to pay $3 for water on a 8 hour flight..."
Ulemper: "Be on time and not spending my night at the airport because i lost the flight and they could not find anything earlier. I will never travel with kiwi again."
Fordele: "Seats were comfortable."
Ulemper: "Crew were irritable and unfriendly. Plane was an hour late and our luggage was very slow coming off the plane, causing a missed flight connection."
Fordele: "Seats were comfortable."
Ulemper: "Long check in time with long lines. No internet check-in Budget carrier, ticket is cheap, so they try to get money from you whenever they can. All hand items are weighed. Max bag weight 20kg instead of 23 Food needs to be paid except water"
Ulemper: "We paid for business class but we were seated in the premium economy. We would like to have refund for the difference. Please explain. Regards, Bebert Revah"
Fordele: "See comments on other leg."
Ulemper: "See comments on other leg."
Ulemper: "I thought flight attendants could have been a bit nicer"
Fordele: "Everyone was nice and the flight was smooth and restrooms were clean."
Ulemper: "I meant to write my Paris to Oslo review on the Oslo to LA review for what could be better. Like I mentioned the food was not good, please get rid of that white noodle coconut soup in a cup, there’s no way anyone likes it and more episodes on some of the shows like Friends"
Fordele: "The price."
Ulemper: "Everything. The service overall is terrible. Experience was nothing to write home about. The attitude of the cabin crew / flight attendants have to be one of the worst in the industry. You get what you pay for."
Ulemper: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"
Fordele: "No bothering during the flight"
Ulemper: "A bit of free snacks and drinks"
Ulemper: "To be honest, at least a glass of water could be offered"
Fordele: "The crew was very friendly and helpful. The flight wasn't full, so they informed me that I could move to an exit row for extra space, as I'm very tall."
Ulemper: "This was a relatively long flight, but no food or drinks, even soft drinks, were included. I also found out at the Madrid airport that there was no desk to check in for Norwegian for connecting flights. This means that I had to leave, go to departures, check in, go through security, and then proceed to the gate. I fortunately had a long layover, but this process would have been impossible if I didn't have at least two hours."
Fordele: "Aside from the fact that I got there safe - nothing else!"
Ulemper: "Since when is food/snacks complimentary for International flights? I had to pay for a cup of tea!"
Fordele: "Comfortable cabin and seats, plenty of restrooms."
Ulemper: "As economy passengers, we paid for a reserved seat, baggage, and leg room. There were no extras offered, not even water, so bring your own. The cabin was noisy with frequent servivice for upgraded passengers so it was difficult to sleep on this overnight flight that left NYC at midnight."
Fordele: "Plane, fight time, boarding speed, efficiency all excellent"
Ulemper: "Departure was suddenly changed from 4 to 7 without clear announcement. On the Norwegian terminal nor on the departure boards nothing was indicated nor had anybody bothered to leave a note or sign on the Norwegian Terminal 4. I discovered at the last minute as I hearD a “last boarding call” announcement in the Knick of time"
Ulemper: "Too many delays, airplane was cold"
Ulemper: "The Norwegian staff were completely incompetent. It took me 1.5 hours just to check in. Almost missed the flight."
Ulemper: "SERVICE. ORGANIZATION WAS AWFUL. TWO HOURS TO CHECK IN."
Fordele: "I liked the aircraft and the crew"
Ulemper: "the lack of food"
Ulemper: "I had a long flight from LAX-Los to Barcelona and it was very uncomfortable, crew needs to be trained to service passengers. Your airplane was dirty, trash between seats. My husband had bug bites on his feet. I ordered a sandwich from online monitor and received a very different sandwich, when I asked flight attendant he said, the picture its just an illusion. Very unprofessional and misleading information to passengers."
Fordele: "Everything went well ... very nice people work for Norwegian Air"
Fordele: "Friendly crew Comfortable clean planes"
Ulemper: "Departure delay JfK Luggage at Amsterdam took way too long"
Fordele: "Nice bright planes ! Crew was friendly! Boarded and deplaned from both front and back of plane which was quick"
Ulemper: "Most uncomfortable chairs ever!"
Fordele: "Awesome flight. smooth And kind flight crew. Would highly recommend Norweign!!"
Ulemper: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"
Ulemper: "Took us 2 hours just to drop bags off and check in. Almost missed flight. The guy who was managing the check in staff was one of the most rude aggressive people I've ever met. Could not check in online prior to flight. Check in machines at airport don't work. Got to London and had to wait half an hour standing on the tarmac while they found a tunnel to take passengers off the flight. Worst flying experience I've had for years. Never again with this clown show."
Ulemper: "i was accosted by an extremely rude flight attendant. after having no water offered for hours i walked into the galley in the back to get some. nobody was there and some cups were sitting next to a half empty water bottle. so, like many other airlines, i assumed i could help myself. no sooner than i had picked up the water bottle to pour some water a male flight attendant walked up behind me and said, "excuse me sir, what are you doing?" i replied, "getting some water." he said "what do you think you're doing? you can't just get water you have to ask" and took the bottle away from me." i said "well it would be nice if you served water during the flight, I'm really thirsty." he replied, "everyone is sleeping." i said "not everyone, and nobody offered any water the whole flight, so i thought i'd help myself since nobody was back here." he said, "well i was serving another customer". to which i replied "alright", as i thought "obviously not everyone is sleeping", walked away feeling terrible, and not feeling at all like a respected customer. i have never experienced such awful customer service on any flight, especially not on an international one. this is the first and last time I ever fly norwegian. shame on him! and the plane was disgusting by the way... can't wait to post this on facebook #nevernorwegianair"
Fordele: "The Dreamliner is a decent plane. Food was okay for airplane food."
Ulemper: "Temperature control is wacky - too hot then too cold, entertainment never seems to change or update"
Fordele: "Everything was just simply perfect. From leaving on time and arriving an hour earlier to London. Food was delicious and taking off n landing just speculation. Amazing airline, will def fly with them Again."
Fordele: "Great service & good food."
Ulemper: "Boarding announcements were done 1.5 hrs before flight time & gates had not opened. they made us sit at the gates for 30mints."
Fordele: "You randomly bumped many of us when your plane had trouble. Left us in Stockholms airport hotel while my non refundable Nice hotel went empty. Took hours for you guys to make a plan. Then next days flight was 2 hours delayed. Literally spent 24 hours in an airport or plane for a 3 hour flight. Miserable customer service. No human customer service at the airport. No way to get thru on phone. No way to contact online. Terrible experience. J Raj"
Ulemper: "Read above."
Fordele: "787 Dreamliner - nice plane. Crew was pilot and attentive"
Ulemper: "Second meal - sandwich was dry - and brownie was too large and too stale"
Ulemper: "they lied to us on the palin that the people who missed there flite have hotel rooms reserved for them, but when we arived the people were rude and we had to sleep at the airport."
Fordele: "The ease of boarding and the friendly crew"
Ulemper: "I have a Gluten allergy and I decided when I got to the airport that I would upgrade to Platinum. When the started to serve the meals, I politely informed the flight attendant that I had a Gluten allergy and would like to purchase a salad instead. She stated that I needed to reserve my Gluten Free option 72 hours in advance and that a salad was not available. So I ate my snack of a nuts for an 8.5 hour flight. This is a HUGE disservice to those who have allergies! Because of this...I will no longer fly with Norwegian!"
Fordele: "new plane, decent leg room"
Ulemper: "Terrible customer service and check-in process, can't check bags through to other flights, unusually low 20kilo bag weight limit, 10Euros/kilo bag charges, customer has to do all check-in and bag tag work, had to walk outside through 24F degree weather to board, lousy food, etc."
Ulemper: "Wait to board and after time passes for departure, notice for delay only after expected departure time. No explanation. 1hr delay then they call to gate and everyone waits and another hour passes and no explanation given. Finally next boarding time passes and then gate change and plane change and we are notified they needed to get new crew. Finally board. Landing was terrible and I dont feel particularly comfortable ever flying with this airline again. Will rather pay more and fly klm"
Fordele: "My coat was stolen inside the flight, nobody from the airline was able to help. very poor service"
Ulemper: "no real effort or offer to be compensated we are still with cold temperatures here in Sweden - Holland, my coat goes missing in the cabin and the only explanation is, this could happen to anybody!"
Fordele: "Premium seats are good"
Ulemper: "Staff are not nice . Eco seats are tight"
fly var ok, men afgang fra virkelig snavset, snusket, graensende til ulaekker lufthavn
Hver gang vi flytter er mere om en time vente og personal i Denmark det var ikke hjælpsomme
Synes alt var perfekt - hvis så ville information fra kaptajn gerne være på dansk :-)
Jeg kunne ikke lide noget. Forfærdelig oplevelse.
Dårlige sæder ved nødudgange række 12 ikke de ekstra penge værd. Manglende info da vi måtte skifte fly pga tekniske problemer
Fordele: "The crew was great and everything about the whole experience was wonderful."
Fordele: "The seats were comfortable and the crew were very professional."
Fordele: "Fully understand the need to put a name tag on “priority customers”. But tagging the rest as “non-priority customers” is at best disrespectful and stupid. Time to look for a new head of communication?"
Fordele: "Venligt personale i Malaga"
Ulemper: "Svært at forstå at komforten skal være så usædvanlig dårlig. Plus at man skal betale hver gang man trykker på nogen som helst service. Så som bagage som ellers bare skulle være standart."
Fordele: "The overall price"
Ulemper: "Waiting in line for boarding to find out the passengers in the plane that had arrived had not disembarked. Passengers (and not just priority) brought more than one bag onto the plane. The overhead stowage was bulging. As a passenger with a foot cast the disembarkation was not the best"
Ulemper: "At være forsinket og være nødt Til at bruge penge på en taxi"
Fordele: "Not super comfortable"
Ulemper: "Snacks/Drinks for free"
Ulemper: "Pga. fuldstændig kaotiske tilstande ved check-in, var der kun lige tid til at styrte til gaten. Meget langsomt arbejdende og inkompetente ansatte ved skranken, der pga. kaos ikke tjekkede pas!! Low fares - low/no service."
Fordele: "godt med lidt info på @"
Ulemper: "Der er mangler der gør at man kun kan få 20 kg ikke så smart når man er 2 p og kun har max 14 kg dette kom så til og koste mig 400-300-20 euro i alt mange penge for 14 kg samt 288kr oven i for at sidde sammen der skal stå lille rygsæk da det er dette der er med i prisen men syntes det er alt for mange penge for rejsen alt i alt"
Fordele: "Prisen er lav - men har man noget man skal klage over bagefter, fx. dobbeltgebyr på kuffert, så kommer man til at arbejde for sagen."
Ulemper: "Man kommer til at gå hele Københavns lufthavn igennem på den lange led, når man flyver med Ryanair. Derudover havde jeg betalt for kuffert med begge veje, men da vi skulle hjem kunne Ryanair ikke finde den betaling og jeg skal nu igennem klagesystem (hvilket er meget besværligt hos Ryanair) for at få mine penge retur. Desuden en time forsinket på hjemturen."
Fordele: "Hurtig gang mellem lufthavn og fly"
Ulemper: "Baggage størrelsen, umulig at rejse med. Dårligt"
Fordele: "Nem tjek ind."
Ulemper: "Manglende kompensation ved 2x45 min forsinkelse Kun dem på de forreste rækker fik en gratis vand... vi andre måtte selv betale"
Fordele: "Besætningen havde masser af overskud og var meget imødekommende og venlige"
Ulemper: "Gate blev først annonceret 12 min før gate ville blive lukket. Og så sad dovendyret fra Zootropolis i paskontrollen. Det har man ikke nerver til."
Ulemper: "2t50m forsinket uden grund"
Fordele: "They actually flew into the main airport"
Ulemper: "The whole priority thing is a total joke and just another way to f*** the passengers over why don’t they just give us a price without all this bloody nonsense of baggage"
Fordele: "Crew were good considering the difficult situation they found themselves in"
Ulemper: "Once everyone had boarded we were told we would be on the tarmac for 2 hours before we leave. While we sat there we were told they could not serve us anything while on the ground...even water! When we finally were airborne the crew were overwhelmed with customer orders and not all people got served"
Ulemper: "Flyet var så forskinket at jeg mistede mit fly til København"
Fordele: "The plane didn't crash"
Ulemper: "Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water."
Ulemper: "The staff st the gate was extremely rude to all people. If you asked a question you got a rude answer/response. Was not a good flight at all"
Fordele: "I was pleased with the RyanAir staff at the Dublin airport and on the flight. Easy booking process and many options to help make traveling a bit easier"
Ulemper: "I have an American passport and did not realize I needed to get a visa stamp before boarding the plane. While I do realize now that it is mentioned on my boarding pass, there was no other mention of it along the way from arriving at the airport, checking my bag (I used self check), going throigh security, or anywhere else in the RyanAir terminal. Perhaps this could be made more clear for travelers who have never experienced this before."
Ulemper: "Rude gate agent and they played the blame game as to why they were late!"
Ulemper: "Didn’t like the solicitations to buy lottery tickets, gifts etc"
Fordele: "The plane was nice and new."
Ulemper: "The cabin bag policy is ridiculous - we had small backpacks and had to put them in the hold. The plane was oversold so we were late while we waited for someone to get off. My friend has an NZ passport (with a 5 year ancestory UK visa) and had to print out her boarding pass at the hotel and then get it stamped - we don’t have to do this for any other low cost flights! Not sure Ryanair is really worth the “cheap” flights with all the add ons and hassle."
Ulemper: "We spent a lot of time standing in lines."
Fordele: "Prisen. At vi landede planmæssigt."
Ulemper: "At gaten ligger i Finger F - man skal gå 10-15 min. At kabinetrolleys koster ekstra - med en masse administrativt bøvl til følge ved gaten = ekstra ventetid. At flyene er skrabet - der er intet net til opbevaring. At kabinepersonalet taler utroligt dårligt engelsk, så man ikke forstår, hvad der bliver sagt over højttaleren."
Fordele: "Literally nothing."
Ulemper: "To be charged $20 at the ticket counter for a printed boarding pass is offensive. Despite having already checked in online, Ryannair apparently thinks I should have spent my holiday hunting down a print shop as not to incur their "get a printed boarding pass from an unpleasant ticket counter employee" fee. No boarding pass kiosks and unclear why they would not provide a digital one upon online check-in. Or rather it became clear as I handed over my debit card. Seats are intentionally designated apart from your travel companions so you'll pay more to have them switched to sit next your friend. Cabin is extra cramped. Ryannair is all-around terrible by budget airline standards."
Ulemper: "Very cramped and hot in The plane."
Ulemper: "The fee to check in at the airport was absurd. There is no reason that they should not have been able to accommodate me when I was unable to check in online. The luggage is incredibly expensive as well."
Fordele: "Besætningen var søde."
Ulemper: "Flyet var meget forsinket. Vi havde prioritet, men blev gennet ud til at stå ude i den bidende kulde i 30 min og vente på at flyet fik læsset passagerer af. De kunne bare have holdt os inde indtil vi kunne boarde. Det var super nederen. Vi sad foran og kunne ikke få varmen pga alle de folk der skulle ind, som ikke kunne gå ind bagfra - det ville sige alle skulle igennem fronten og det tog også rigtig lang tid. Så alt i alt en dårlig oplevelse!"
Fordele: "Vi kom frem..."
Ulemper: "Flyet var så forsinket at vi ikke nåede flyet til Budapest, vi er derfor strandet i Berlin til næste dag, vi har ikke noget sted at sove eller være og vi måtte bruge over dobbelt så mange penge på nye flybilletter. Derudover går det ud over vores uddannelse, for det er vores studietur I har ødelagt."
Fordele: "5 stars all great"
Ulemper: "Tea was awful, too hot in plane at the begining."
Fordele: "Boarding was quick from front and back. Food service aslo went both directions, quick and efficient."
Ulemper: "Arrival is horrific"
Fordele: "Nothing even though the advertised price was cheap by the time we added on all the other charges we could have flown with a more reputable airlines and it was not a deal by no means."
Ulemper: "Everything. Abrupt staff at check in and on board staff also had attitude.Seats where dirty .We stood outside to wait to board when the plane was not even there and lucky it was not raining as we would all have being soaked. I don't know why we had to stand outside in the cold when the plane was not ready."
Fordele: "Deboarding and never having to fly Ryanair again."
Ulemper: "Our inbound flight was cancelled. The outbound check-in agents we're rude. Forced to print our tix before arrival we "failed to read the fine print" that we were supposed to undergo a "visa check" before the gate. Whatever the heck that's about. First time requirement and totally obtuse. Gate agents did their best to humiliate. No inflight free services. Just be glad you aren't made to pay to pee (yet)."
Ulemper: "Flight was cancelled. Ruined my travel plans and made me miss another flight, bus ride, and also got charged for a hostel I never made it to. Thanks Ryan air!!"
Fordele: "We arrived about 20min earlier than expected. Our bags were checked in for free and we got them on time and without issues at the baggage belt on arrival. Snacks and drinks are not free but available for purchase. There isn't any kind of on-board entertainment. We sat in the last row and we have plenty of leg room - surprisingly."
Ulemper: "No drinks for free. It would be nice to get at least a glass of water. But it is understandable that low budget- short flights are not offering such services anymore."
Ulemper: "It was our first trip with Ryanair and it is really low low cost, compared to Norvegian and other low cost airlines. Never again - first and last time...."
Ulemper: "Fly forsinket. Boarder folk med prioritet til at stå og vente i gangen. Flyet var end ikke landet endnu da vi begyndte boarding. Efter ca25 minutter blev vi lukket ud på pladsen til flyet men blev stoppet igen og stod der i godt 20 minutter inden vi kom ombord. Sammenlagt forsinket 1 time."
Fordele: "The staff were okay."
Ulemper: "Everything else."
Ulemper: "Extra baggage cost"
Fordele: "On time"
Ulemper: "Haven't received a response to my late flight from London to Dublin from Ryan Air- flight Fr143"