My luggage never arrived to Beirut.
It is nice you serve passengers over such a long flight without an extra surprise cost. It is incentive to fly with you in the future. This is a long flight. The food was a bit over cooked this flight, but good choices.
وقف الإعلانات خلال الرحلة الإعلانات كثيرة جدآ
I like the efficiency and punctuality . But all passengers were put in 1 bus for boarding and it was very crowded and no social distancing
Everything was wonderful but the only thing is the kids running around and screaming. Other wise, I am very satisfied.
Ulemper: "Alt kunne have været bedre."
Fordele: "No sops followed"
Ulemper: "Food is really bad and they never even bother checking with any one same burger which is cold dry"
Fordele: "Good food good movies"
Ulemper: "Our name wasn’t on the plane first ! After a while our names showed up than the plane left 25 minutes earlier and we were stuck in the airport and no one try to help they just informed us after 4 hours that we need to pay 600$ penalty!"
Ulemper: "The service was bad and the fly attendant was mean and not helpful and gave me attitude."
Fordele: "The staff was kind and well spoken on the flight."
Ulemper: "The gate staff was not forthcoming with information and both of my flights were delayed by an hour and no one shared info with passengers."
Fordele: "Food was great. Crew was nice overall."
Ulemper: "When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate."
Fordele: "Boarding was on time. but food was very bad."
Ulemper: "I reserved my seats for all my destinations . And paid for that in advance. TURKISH airline refuse to give me the same seats and they said this not exceptable for them . I was very mad ."
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Ulemper: "Even though it’s only a 4 hours direct flight, They lost my baggage!!!"
Fordele: "patience n attitude of crews"
Fordele: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Ulemper: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Ulemper: "Alaways delays"
Fordele: "Service and team"
Fordele: "(see above)"
Ulemper: "(see above)"
Ulemper: "I had to take flight from San Juan to JFK on Jet Blue seperate ticket that supposed to leave san juan 5:26 am and get to JFK at 9:18 am , Jet Blue got delayed 5 houres due to the weather , when i got to JFK i went to the counter of Turkish Airlines to re book on another flight , i was attended by Indian look manager , he was very very very nasty with me and he told that the Turkish Airlines had cancelled my ticket and his comment to me ( you boughtyour ticket socheap there fore you need to pay $1650 dollar for new ticket and there is not gurranted i will be takig the next scheduled flight and i have to waite for thenextday ) he was very nastuy, so i went to Emirates Airlines and i bought a new tickets for $1475 dollar and ileft JFKwithen twohours , now when i want to retune from Lebnon i caled Turkish Airkines and they had informed that they cancelled my return ticktes as well , when the plane was delayed in san juan Puerto Rico Jet Blue manager in San Juan call Turkish Airlines to exolaine the situatuion and the agent had confirmed that i will be rebbok on another flight. I lst my ticket with Turkish and i will never recommend this Airline to no one from now on. I,m asking if i can use the monry that i had paid if i can rebook future flight , please do something i lost my tickets with Turkish and i had to pay $1475 dollar on Emirates , NO one seems to care .I have all the proof thatJet Blue gave me the boarding pass on Turkish after the station manager in San Juan called Turkish and they authorized him to print my boarding pass ( i have it all) unfortunatly Turkish refused to helo. Pleaseinvistage this situation and let me know, you may reach me via my email or my cell (787) 409-2288 Kind regards, Hasan Ali"
Fordele: "This is Mollah Maziber Rahman & Afia Begum. We lost one luggage. PIR #ATL TK 11108, Luggage booked # 0235701012/TK701012. Could you please send my luggage to 10715 Pine walk Forest Circle, Alpharetta GA 30022. This is urgent. Thanks."
Ulemper: "Screen was not working to watch movies and only a sandwich was given as dinner. Also drinks choice was very limited"
Fordele: "Same as my Los Angeles flight, my Athens flight and my Beirut flight Extremely pleasant"
Fordele: "The service is excellent and they do everything in their control to make a long flight comfortable."
Ulemper: "It's a long flight - nothing you do about that."
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Fordele: "Exxcellent food."
Fordele: "Very friendly crew, specially a guy I believe was called Gilbert maybe."
Ulemper: "There was no intertainment only the map. Not even music."
Fordele: "Food is better than most and the personal touch screen entertainment center is top notch"
Ulemper: "When the person in front of you lounges back it's near impossible to eat your food or see the screen comfortably"
Fordele: "Service was amazing! Highly recommend."
Fordele: "Average good service, food"
Ulemper: "Entertainment. Poor movie choice, headphones not good"
Fordele: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Ulemper: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all. Seats had lesser room."
Ulemper: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Fordele: "Everything was great"
Ulemper: "My suitcase is dirty and full of grease on the side"
Fordele: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Ulemper: "Really nothing."
Fordele: "The entertainment was great Wifi at the terminal was great"
Ulemper: "Boarding was a nightmare, no lines were formed, people were not kept in order People were boarding with oversized luggage and it was allowed by the crew People were talking at a very loud voices across the cabin and staff never intervened Many people were standing during the landing and were opening the overhead compartments, staff never intervened I am allergic to cheese and there was no replacment"
Fordele: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Ulemper: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Fordele: "I love how there is wifi on the long flights,great movies,food taste so good and the crew is so nice and helpful. I've tried Turkish Airline few years ago and since then I haven't changed my airline and I book with them to all my family :)"
Ulemper: "I always fly with my dog and he goes with me down by my feet so this could always be uncomfortable cause it's tight and not much place so I wish they give a little better seat for people who travel with their pets on board."
Fordele: "Entertainment on board had a good selection of movies"
Ulemper: "The flight from Sarajevo was delayed for more than 2 hours, layover in IST was more than 8 hours, no complementary hotel or lounge stay was offered, selection of movie should take into consideration flight duration"
Fordele: "the crew was nice"
Ulemper: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Fordele: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Ulemper: "Nothing bad to say"
Fordele: "- service was good. staff is very friendly"
Ulemper: "- it was VERY cold on the plane. on such a short flight i wore a sweater, jacket and ordered a blanket and I was still very cold. I even requested another blanket but they were out. Everyone was complaining about the same thing - seats were very upright, not very comfortable"
Fordele: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Ulemper: "I didn't like having to disembark the plane in Istanbul while it was on the Tarmac nor get back on the plane while it was on the Tarmac."
Flight was great but the after words was a nightmare. Flight from Munich to Greece was cancelled and I wasn’t notified. After 4 hrs Tuesday morning if trying to get a flight I was told I was all set. Get to Munich and went to get my boarding pass and they don’t have reservations for me to continue my trip. They rebooked me gave me 3 boarding passes. Had to go to Heathrow then Athens and finally zaykanthos. Well Aegean airlines did not accept my boarding pass issued by Lufthansa. Said I didn’t have a ticket with them. Again had to stay at airport til next morning to talk with Lufthansa. They rebooked me to Frankfurt and the flight was delayed so missed my connecting flight. They had rebooked me for Saturday(2dayslater)to go to zaykanthos which didn’t serve me as I had ticket to go to Mykonos. So from ties to Friday all I’ve done was bounce around from one airport to another. Hoping to make it today to Mykonos but on my own for hotel stay and any other expenses!!! So frustrating and wasted 3 vacation days at airports!!!!! Not happy camper and only 3 employees of all the ones I dealt with of Lufthansa were kind and helpful. The rest were asymptomatic and broader line rude.
That flight was also canceled
Thats not my plane for now from chikago im hoping going to sy
Baggagen i Frankfurt ankom så sent, at jeg mistede mit næste fly og måtte overnatte 2 dage i byen indtil den næste fly til destinationen!
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Didn’t like anything and everything could have been better
Fik ikke min kuffert med fra München!! Kæft det er ringe service!
Fik ikke min bagede med fra München!! Det fandme for dårligt..
Forsinkelse fra Beirut. Tasken nåede ikke med
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Ulemper: "flight delays altered all my further plans"
Fordele: "Having a seat on the plane after it being delayed over 5 hours,"
Ulemper: "Leaving on time."
Fordele: "Comfort crew"
Ulemper: "The flight was delayedgoo"
Fordele: "The crew was very friendly and provided excellent service"
Ulemper: "The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable."
Fordele: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Ulemper: "The seats reclined too far making me uncomfortable."
Fordele: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Ulemper: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Ulemper: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Fordele: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."
Fordele: "There were many movie choices."
Ulemper: "The plane was a bit warm."
Ulemper: "Horrible flight"
Ulemper: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Ulemper: "Gate changed ast minute so we had to walk a long way to get to it with 3 kids. Airplane with no entertainment at all. Also the worst was getting to Beirut without 2 of our bags. We got one of them 1 day later and the second 5 days after. When we got the second bag few of our things were gone."
Fordele: "The airplane too small the seat too tight"
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Ulemper: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Ulemper: "They didn’t let us in the flight because the first flight was missed! It was a terrible experience to wait at the airport calling Lufthansa Airlines over and over again with no result..."
Fordele: "Didn’t like absolutely nothing"
Ulemper: "We had to walk from gate z all the way to gate B carrying all the bags which was painful, the plane was very tight and old that I had to put all my carry on bags in the floor. I personally had to help the crew members to pick up the food trays because they were very limited and no entertainment at all which was really boring."
Fordele: "Your crew is amazing."
Ulemper: "Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa."
Fordele: "Boarding was fast. Crew was good. Comfort level was good."
Ulemper: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "Everything. Though Frankfurt airport is big, it was smooth transition."
Fordele: "Food from SFO was ok"
Ulemper: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Fordele: "Short and comfortable flight"
Fordele: "Very comfortable flight. Good crew member little little bit uptight but expected. Efficient and on time"
Ulemper: "Need to upgrade mefia hardware to 21st century."
Fordele: "The crew - seemed very amenable and pleasant on this flight. One helped me move to effectively solve the acute posture problem."
Ulemper: "The seat - window by request, but it was in front of an emergency exit The seat - is jammed in - very tight - could not put it back to relax, and could not relax my left side by the window. My left shoulder and arm and left hip started hurting - couldn't sleep - took 2 days to get rid of the numbness in my arm. I asked to move, and it became obvious that there were many empty seats in the next section behind. I moved, and my comfort improved. Why was I given such a posture killer - especially on such a very long flight with seats to spare?"
Ulemper: "Flight was delayed. Neither United app nor in flight entertainment worked. Boarded way too early, then sat on the plane for over an hour."
Fordele: "Flight attendants friendly and professional. Like the use of warm towels. Most overseas airlines no longer do this"
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "I was upgraded to economy plus"
Ulemper: "The flight was delayed from Frankfurt"
Ulemper: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Fordele: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Ulemper: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Fordele: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Ulemper: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Fordele: "Professional crew. Good simple check in."
Fordele: "The crew."
Ulemper: "The time between flights."
Fordele: "Fast boarding"
Ulemper: "Slow in refuelling, got us delayed for 40-"
Ulemper: "Information on arrival time was not correct"
Fordele: "Very friendly crew and on time with no problems."
Fordele: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Ulemper: "Food quality was not so good."
Fordele: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordele: "Seating is tight. The crew was great !"
Ulemper: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "The crew was very nice"
Ulemper: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Ulemper: "The flight was cancelled and had to be rerouted on United Airlines."
Fordele: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Fordele: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Fordele: "The constant smile conferred by flight attendants through the entire flight."
Ulemper: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Fordele: "Gaps between seats are very narrow."
Ulemper: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Fordele: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Ulemper: "Boarding could be better"
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Ulemper: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Fordele: "Overall booking and airport was ok. Food was also actually quite good."
Ulemper: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Ulemper: "Very slow service at checkin, was not even available when I arrived at the airport"
Fordele: "Good selection of movies."
Ulemper: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Fordele: "I slept pretty much the whole time"
Ulemper: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Fordele: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Ulemper: "Didn’t happen."
Ulemper: "They have mabaged to lost my luggage"
Ulemper: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Ulemper: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Fordele: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Ulemper: "I don’t like the limited choice of drinks on these short KLM flights."
Ulemper: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Fordele: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Ulemper: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Fordele: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Ulemper: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Fordele: "The crew service is impeccable. Ground services very friendly and professional."
Ulemper: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Fordele: "That we didn’t crash"
Ulemper: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Fordele: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Ulemper: "Nothing! It was all great!"
Fordele: "Arriving more or less on time"
Ulemper: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Ulemper: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Fordele: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Ulemper: "No complaints at all."
Fordele: "Night flight so no entertainment allowed sleeping"
Ulemper: "Kosher food could be improved"
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Ulemper: "The food was not as usual."
Ulemper: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Fordele: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Ulemper: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Fordele: "More space in business class (777-300) than many other airlines."
Ulemper: "Entertainment very limited. No adjustable air vents in this aircraft"
Fordele: "The bread was fresh and food better than other times"
Ulemper: "Crew is always aggressive and unfriendly"
Fordele: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Ulemper: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Fordele: "I like the comfortable seats"
Ulemper: "Service lag a little"
Ulemper: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Ulemper: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Fordele: "Crew very professional"
Ulemper: "Boarding was a little confusing"
Fordele: "Excellent service"
Ulemper: "Couldn’t understand announcements"
Fordele: "The new movies selection, food was very good, staff more friendly than previous flights"
Ulemper: "Boarding always a problem on MEA we have to wait too long in the queue"
Fordele: "The crew"
Ulemper: "Seats! They were too small!"
Fordele: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Fordele: "Plane was new, and seatback screen responsive and functional."
Ulemper: "Economy seats not very comfortable, very tightly packed together"
Ulemper: "They lost my luggage :("
Ulemper: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Ulemper: "Engine noise in the cabin is loud."
Fordele: "Their evacution video is interesting"
Ulemper: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Fordele: "Boarding this large plane went relatively quickly and orderly."
Ulemper: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Ulemper: "Flight was delayed by 1h30min, so we arrived very late"
Fordele: "If the flight would have leave in time we would receive our luggage in time"
Fordele: "Food was Fantastic, Air France the Best on Air."
Fordele: "I liked the food, the crew, the service"
Ulemper: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Ulemper: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Fordele: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Fordele: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Fordele: "Super fast boarding and smooth takeoff"
Fordele: "The fresh bread and cheese."
Ulemper: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Fordele: "The cheese and the bread"
Ulemper: "The unprofessional staff during boarding and food serving"
Ulemper: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Fordele: "It es a good flight back"
Ulemper: "Items missing on duty free purchases"
Fordele: "Short & easy flight"
Ulemper: "All ok"
Fordele: "The crew was very nice and helpful."
Ulemper: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Fordele: "Efficient on and off Staff polite and helpful"
Fordele: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Ulemper: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Fordele: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Ulemper: "Bottom seat cushions could be a little more comfortable ."
Fordele: "That it was a night flight"
Ulemper: "No airconditioning, no food choice, no space."
Fordele: "The fact that the plane made it to SFO"
Ulemper: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Fordele: "Flight arrived safely."
Ulemper: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Ulemper: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Fordele: "Free drinks and snack!"
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."