Forsinkelse fra Beirut. Tasken nåede ikke med
They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer
Fordele: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Ulemper: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"
Ulemper: "Everything was excellent! I will be flying with them again!"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Ulemper: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Crew were very good and helpful. Efficient and very helpful."
Ulemper: "It looks like Lufthansa has decided to make business class more like "Premium Economy" with lie flat seats. 1) Food was very average with very little selection. 2) Dessert was a joke - other airlines have ice cream sundaes 3) NO HANDICAP BATHROOM. Must be illegal. FAA require Disability access by Disabilities Act. 4) Amenities kit - worst I have seen in all the airlines I have traveled. 5) Snack bar - No selection, just small chocolate, water and orange juice. Even economy planes like Jet Blue have better selection. German people are getting used to mediocrity and I am surprised. World class airline with cheap customer side product. Don't cut costs on things that customers see, touch and eat. To add to that, my mother in law is handicapped. When transferring her to the gate, they took her in a bus and did not strap the wheel chairs next to her chair. All of them fell on her - YES! THEY ALL FELL FROM A HEIGHT ON A HANDICAPPED PERSON WHO HAS ARTHRITIS AND IN PAIN ALL THE TIME. Damaged her knee joints. This is why we travel business class - and they hurt her more than if we took her our selves."
Fordele: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Ulemper: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."
Ulemper: "There was no information from Lufthanza. There were no lanes. There was no one at the check in desks. There was no crowd control. There was no triage. I was bloody chaos. I arrived 3 hours and 40 minutes in advance of the flight and traveled only 25 feet toward the check in desk in over 5 hours. When we went to the information desk, we were told that the flight would wait for the passengers to be processed...but we never were and the flight took off only 35 minutes later than scheduled. it was the worst flying experience I have had in over 50 years!"
Fordele: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Ulemper: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."
Fordele: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Ulemper: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Fordele: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Ulemper: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Fordele: "Ended up flying out of London Heathrow, not Munich do to the cancelled Lufthansa flights. Very stressful and exhausting but did get back the same day as scheduled."
Fordele: "I like everything about Lufthansa- the professionalism of its flight attendants, the food (yes!), the inflight entertainment options. I'll even lengthen my flight so that I can take Lufthansa on the longest leg."
Ulemper: "Actually, nothing!"
Fordele: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Ulemper: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."
Fordele: "The crew was competent and friendly. Once we missed our connection, the "help desk" was accommodating, though we had to stand in line for a long, long time before they could help us."
Ulemper: "We were delayed leaving Munich and the pilot simply said he had no explanation. The delay, combined with massive dysfunction at the Newark airport, caused us to miss our connection to RDU. We ended up in an airport hotel where we caught four hours' sleep before returning to the airport. Newark airport is the worst I've ever experienced. Getting our passports stamped took more than an hour. There were five officials there to clear five or six hundred U.S. passport holders. Then, the TSA people were rude, inefficient, and achingly slow. Overall, it was a horrible experience."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Ulemper: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"
Ulemper: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."
Fordele: "I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)"
Fordele: "One of the crew members, a male, was very nice."
Ulemper: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Fordele: "Everyone was very polite, seats were fairly comfortable. Food was about what you'd expect, but with more chocolate, which was nice. Enough movies to keep me busy."
Ulemper: "Spilled a drink and requested someone come by, only to have three people ignore my light and visible waving arms. Had to move my neighbor and find some napkins, by which time my seat was soaked through. While I was cleaning, someone asked if I had turned my light on."
Fordele: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Fordele: "Special thank you to Mike from bussness class and others (sorry I don't have your names) to help me with oxygen. They make me feel good and super nice."
Fordele: "I liked that the flight attendants were courteous and attentive."
Ulemper: "The entertainment system is a compkeyfailure and is unresponsive to touch screen. The entertainment feels like it was done to please everyone. In the process the selections are of limited interest. Movies are not interesting and often not available. If this entertainment were on the ground it would be a train wreck."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Fordele: "I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!"
Ulemper: "The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running"
Fordele: "crew, food, seat location, service."
Ulemper: "Entertainment selections were limited."
Ulemper: "My plane was non existent and put me on a time crunch for connecting flight."
Fordele: "Crew was friendly"
Ulemper: "Flight delayed by over 3 hours, inflight entertainment did not work"
Ulemper: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."
Ulemper: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Fordele: "Crew was nice"
Ulemper: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Fordele: "see above"
Ulemper: "see above"
Fordele: "everything from the boarding and check-in process to in flight comfort."
Ulemper: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Fordele: "Comfortable, clean plane and excellent, attentive service on board. We had little time between connections but airport staff offered to drive us, two seniors, to distant gate on his cart which was a lifesaver."
Ulemper: "My seat (33A) was would not recline. I alerted the stewardess early on, she called a male colleague, both smiled and reassured me that they will deal with it later on. The uncomfortable seat became even more cramped as at the end of the dinner service the passenger ahead reclined his seat. I tried to catch the attention of the cabin crew - in vain. On disembarkation I saw the stewardess and reminded her of her promise of help . She sweetly wished me a "pleasant weekend". The cabin crew did not seem to care much over the discomfort of an elderly traveler in economy class."
Fordele: "- Right before boarding, a fantastic agent helped us move seats, and was extremely kind. - Food is not bad - Crew was very nice."
Ulemper: "- We cannot choose our seats online! You would expect that if you are flying from Germany to the US, they would allow you to do that. - My husband and I booked the flight together, and were assigned two separate seats, with 20 rows of distance! - Our video monitors were frozen mid-flight...."
Ulemper: "The seats are even smaller than the ones on small planes; Almost impossible to move even though i'm not a big person by any means;"
Ulemper: "Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before"
Fordele: "Larger than expected in room. Lots of movie options. Food was pretty good"
Ulemper: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
They lost my checked in bag.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "food good"
Ulemper: "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."
Fordele: "Good service"
Ulemper: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Ulemper: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Fordele: "Crew was amazing. Seat was better then usual."
Ulemper: "Don’t make us pay for our drinks."
Ulemper: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Love the service on Alaska. Crew were incredibly nice!"
Fordele: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Ulemper: "Seats are extremely uncomfortable, especially for an 8+ hour flight."
Fordele: "Guess what, we took off and arrived on time!"
Ulemper: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Fordele: "The crew was great! and food was good!"
Ulemper: "Not enough movie choices. Coach seats a little uncomfortable."
Fordele: "Efficient, on-time service; plenty of overhead storage room."
Ulemper: "Small cramped seats were inappropriate for an international flight."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Ulemper: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Fordele: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Ulemper: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Fordele: "Flight was on time with friendly crew"
Ulemper: "Backup plane from the 90s had broken entertainment system"
Fordele: "flight arrived on time"
Ulemper: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Ulemper: "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Ulemper: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Fordele: "Really good price, excellent service."
Ulemper: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"
Fordele: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Ulemper: "Horrible. They claim "free wifi" but it didn't work. 8.5 hour flight without wifi is ridiculous."
Fordele: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Ulemper: "No major complaints on this flight."
Ulemper: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Fordele: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Ulemper: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"
Fordele: "Comfy seats. Good good service. Great video options."
Ulemper: "SAS staff seems sort of cold and cranky."
Fordele: "The food was excellent and the flight was smooth."
Ulemper: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Fordele: "Good legroom good food in early"
Ulemper: "Waiting area at gate to small not jalf as much seating as needed"
Fordele: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "Good choice of movies."
Ulemper: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Fordele: "The food was not too bad and the menu options were alright. I love using the complimentary ear buds."
Ulemper: "Could use some improvements on comfort and efficiency"
Fordele: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Ulemper: "I didn't get a window seat and it was a little bit tight."
Fordele: "SAS is the best airlines !!"
Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.
Worst room in a 737 for a very long time. You should adjust the pitch. Old aircraft.
Good room Slow entry to WAW
Every thing was just perfect.
No entertainment at all but all other is good.
Fordele: "Plane was newer and the cabin crew were courteous."
Ulemper: "Gate people suck. I can’t even describe how rude and useless they were. There was a lot of them and none of them would have been better. I also was almost bitten by a large pit bull while waiting to board the plane."
Fordele: "Seat was confortable."
Fordele: "Seat was confortable."
Ulemper: "Landed at the wrong airport. No compensation from the airline"
Ulemper: "Everything is perfect you can take this flight"
Fordele: "Quick flight"
Ulemper: "Quicker access to gate"
Fordele: "Very well organized airport, very easy to get to the gate for transfer."
Fordele: "Direct flight"
Ulemper: "Long flight."
Fordele: "The best conection to Warsaw. 1 hour delayed pretty normal every where. Safe start and landing metter. I wish everthing shoud be perfect but not always. We were informed that laguage machines at Chicago were broaken and extended loading time. Perfect conection and good service."
Fordele: "Movie selection, games, food, dreamliner plane"
Ulemper: "Legroom, seat comfort"
Fordele: "Boarding went pretty smoothly and quickly"
Ulemper: "The staff seems to be lacking the enthusiasm and warmth towards the passengers."
Fordele: "New airplane."
Ulemper: "100% full"
Ulemper: "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."
Fordele: "Crew is very professional. Good water and nice little snack."
Ulemper: "Entertainment system doesn't work at about 20% of the seats. Food is barely edible."
Ulemper: "Flight left 1.5 hours late. No update announced from boarding crew as to the reason for delayed boarding or status updates. Received seat assignment at gate with no attempt to give me my preference for aisle seat."
Ulemper: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."
Fordele: "Pilot interection and the crew."
Ulemper: "Small air craft."
Fordele: "Quiet flight, no issues"
Ulemper: "Not a Lot plane. A Neos charter plane leased by Lot. Italian crew."
Fordele: "Good flight attendants"
Ulemper: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Ulemper: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."
Ulemper: "flight delayed and no information was being given!"
Ulemper: "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."
Fordele: "Nice crew and comfortable seat"
Ulemper: "Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :("
Fordele: "LOT short flights are well run, organized, cabin crew are approachable and friendly. Announcements from the flight crew are informative and reassuring. Check in and boarding in Budapest was smooth and easy."
Ulemper: "It was all good."
Fordele: "my flight canceled from WAW to EWR"
Ulemper: "my flight canceled from WAW to EWR"
Fordele: "The food was good and the crew very nice. The flight was smooth."
Ulemper: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."
Ulemper: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"
Fordele: "Helpful Crew"
Ulemper: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."
Ulemper: "Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)"
Fordele: "The landing wasgood"
Ulemper: "After the plane landed had to sit an hour in the plane cause of gate clearance . I had a connection flight I almost missed. After 9 hours travelling it was extremely stressful . The wasn working for the lady next to me ."
Ulemper: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."
Fordele: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, each arrival was not too late."
Ulemper: "Had to check a bag at the gate, despite being under the two-bag limit. However I was not charged (as my destination was intercontinental)."
Fordele: "Easy check in, accommodations for a seat preference, kind crew service on board, good food, free entertainment-good selection of movies and music, at no extra charge. on time going to WAW, and 30 min. early coming back to EWR. Flight coming back was cancelled due to technical difficulties, but no problems with rescheduling, LOT rep. was very helpful. No forced charges for checked-in and carry-on bags-BIG differentiator ! used 787 Dreamliner."
Fordele: "the crew was great and nice. it was a really long flight and the captain explained the route clearly."
Fordele: "Interior seats in Premium Economy class."
Ulemper: "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."
Fordele: "Pleasant crew"
Ulemper: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
Fordele: "The service, 2 exits from the plain, blanket and pillow"
Ulemper: "No food and entertainment"
Fordele: "I like comfort in business class. Choice of food and wine was good too."
Ulemper: "Entertainment movies were a bit aged."
Fordele: "Absolutely nothing"
Ulemper: "We where more than 3 hours late. Crew couldn't care less about even saying welcome to you. plane was filthy"
Fordele: "I like that I flew on a relatively modern plane."
Ulemper: "The flight was delayed for 2 hours."
Customer service at TAP is the worst. No one to talk to, help you or give any direction.
Alting fungerede bare, virkede, var godt.
Det var bar een fornøjelse - alting virkede, fungerede, var godt.
The flight crew was very attentive and nice, but the ground crew sadly wasn’t, the overall experience is I WOULD NOT, again NOT TRAVEL with TAP Portugal… We where supposed to board at 11am and started at 11:40 with minimum to non-coordination…
food was awful and were told if food is left then you will get it else good luck and so we stayed hungry. seats were uncomfortable and actually hurt my back. so much for first class
Fordele: "Service was great and the airplane was very well maintained."
Ulemper: "More water, I was thirsty most of the time."
Fordele: "TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR."
Ulemper: "CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS....."
Fordele: "Boarding gik hurtigt og det var tilladt at have kabinekuffert med i modsætning til Ryan Air og wizz Air."
Ulemper: "Maden var enormt kedelig og intetsigende. Jeg fik en slags madpandekage uden indhold, som smagte af luft, og en slags kartoffel som var utrolig dårlig. Så dårlig mad. Ellers var resten fint."
Ulemper: "It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen."
Fordele: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional."
Ulemper: "Company plays games with attractive low fares but extra charges for seating and luggage"
Fordele: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Ulemper: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"
Ulemper: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."
Fordele: "Great lie flat seat. Nice FAs."
Ulemper: "Food was not that great for intl C"
Fordele: "In flight meal was one of the best I have ever had."
Ulemper: "Could not choose when to start a movie. If you wanted to watch one, you had to turn it on from the beginning or you would start in the middle. Plane could have been cooler as well."
Ulemper: "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."
Fordele: "Flight was great"
Ulemper: "Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket"
Ulemper: "flight was delayed. ended up missing our flight from newark home."
Fordele: "Usb charger, free of charge meal"
Ulemper: "Hostesses not making an effort."
Ulemper: "was delayed 2 hours"
Ulemper: "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."
Ulemper: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"
Fordele: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Ulemper: "Can't think of anything."
Fordele: "I like the flight per se and the crew attention"
Ulemper: "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"
Fordele: "Employees are very nice."
Fordele: "since it was an older plane maybe it had more leg room"
Ulemper: "poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again"
Fordele: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Ulemper: "Plane was a little warm. Would have liked more information in English."
Ulemper: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."
Fordele: "Not much"
Ulemper: "Long flight uncomfortable seats"
Fordele: "Time in the air was fine, efficient once we arrived in Newark and bags arrived fairly quickly. Check-in counter in Lisbon were a little tricky to find (around the corner with no signs posted...) but it was efficient."
Ulemper: "The boarding process was ridiculous. Went through security and then a second security screening at the gate when everything was gone through for a lot more than random folks. Then getting on a bus to board the flight instead of a jetway? I thought TAP was Portugal's national airline and had priority space at Lisbon..apparently not. No soap in the bathrooms on the plane! Ran out of diet soda (and we weren't at the back of the plane). On the way over, the flight attendants gave us conflicting instructions about our toddle sons's ability to sleep on the floor or on our laps. The entertainment system didn't work."
Fordele: "Food, seats, flight attendants & in flight entertainment were all very good."
Fordele: "So accommodating!! Top of the line!"
Fordele: "The food in Economy was way better than usual U.S. airline food. Ground staff in Newark were helpful in retrieving a book I left on the plane. Captain had the seat belt sign off early and turned it back on late in descent which allowed people to visit the restrooms. Video entertainment was good."
Ulemper: "Captain should have made more P.A. announcements during the coast in over Cape Cod to point out areas of interest"
Fordele: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Ulemper: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."
Fordele: "The crew is always professional and keeps you informed of what changes there are."
Fordele: "The seats were comfortable and already stocked with a pillow and blanket for all. we each had a personal screen stocked with movies, music, games and flight info. at no additional cost and that was great for passing the time during a long flight from Lisbon to NY. The crew was the best part, so pleasant and helpful and professional. We were instructed to close the shades and were allowed to sleep and woken up for the custom form and the great meal which had the option of soda or wine, etc. at no additional cost. The quality of the food was impressive and the salad even came with a packet of real Portuguese olive oil and vinegar. When appropriate we all had to open the shades and drinks were served again and later a small snack of a sandwich and a juice were given all in perfect timing."
Ulemper: "Filthy dirty airport, club and plane. No power in the seats to boot. Clown show. Never again see above."
Ulemper: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."
Ulemper: "We experienced a 6 hour delay in Lisbon because there was no fuel available - terrible planning causing us to spend hours on the runway."
Fordele: "lots of food and drink"
Fordele: "Meal was good."
Ulemper: "Service was poor, the seat was not comfortable."
Fordele: "The movie selection was good."
Ulemper: "Food was pretty bad, the flight attendant was unfriendly, which is unlike any Portuguese we have met in our trip, maybe she was just having a bad day."
Fordele: "Great crew."
Ulemper: "No air from above. Just an all around bad flight with so many problems."
Fordele: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."
Ulemper: "this was a very last minute flight to return home. It was cancelled within hours. I am very disappointed."
Ulemper: "Seats were uncomfortable"
Fordele: "Out of the 100+ flights I've been on in my life. TAP Portugal has been the worst and least professional."
Ulemper: "My first flight from Madrid to Portugal was cancelled (at midnight) so I had to sleep in the terminal because the bus they provided to the hotel couldn't take all of us. Then my flight to New Jersey was delayed several hours making me miss my next flight to Denver (home) and I had to spend a 2nd night in the terminal. I never received and hotel/food/taxi vouchers. I will do everything to avoid flying with TAP Portugal ever again."
Fordele: "Empty middle seat so more room."
Fordele: "customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag"
Ulemper: "crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<"
Fordele: "The boarding was good and effective, Entertainment was good."
Ulemper: "The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked."
Fordele: "Great plane B 787"
Ulemper: "Paid online for food and most choices gone Overpriced"
Ulemper: "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"
Fordele: "The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight."
Ulemper: "The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude"
Fordele: "Efficient and quick, no issues."
Ulemper: "flight was too bumpy"
Fordele: "I loved everything!"
Fordele: "We got there without crashing."
Ulemper: "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."
Ulemper: "Entertainment options are old. Food in unaccomodating for Vegetarians."
Ulemper: "Flight was on time"
Ulemper: "After landing in Newar. One had to exit into the terminal and in order to connect, I had to go through TSA again, and the line was way too long. I had 2 hrs between flights and was able to make the connection, but I'm not sure if I only had one hour... I would have probably missed my connection."
Ulemper: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."
Fordele: "Friendly staff"
Ulemper: "No food selections available Better movie selections"
Fordele: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Ulemper: "Baggage pick-up facilities at Newark Airport"
Ulemper: "Incredibly disorganized"
Fordele: "The crew was outstanding - pleasant and efficient."
Ulemper: "Entertainment: movie selection very limited."
Fordele: "Very good overall."
Ulemper: "Entertainment selection poor and dated."
Ulemper: "One flight attendant was rather unpleasant. When she asked my husband what he wanted to drink he asked "Can I have coffee?" Her repsonse was a firm "No.' Confused, he repeated the question and she again responded with "no." I had to ask her, "Are you not serving hot drinks on this flight?" I'm always shocked by this kind of behavior in some flight attendants. Why didn't she just say, "I'm sorry. We aren't serving hot drinks now"?"
Fordele: "Entertainment system. Flight crew."
Ulemper: "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."
Ulemper: "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"
Fordele: "Friendly staff n helpful. Good seats, movies available"
Ulemper: "You have to pay for everything even the headphones. The seat, the luggages n not even a small peanuts snack they give you. Flight are very expensive for you to pay all extra."
Fordele: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Fordele: "at least we wereat a part of the wedding"
Ulemper: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"
Fordele: "Nothing special."
Ulemper: "Not apply."
Ulemper: "There was no wi-fi!!!"
Ulemper: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"
Fordele: "Everything was fine. It was a very short flight."
Fordele: "air canada quickly changed me to another flight when mine was delayed but I had to ask for that, they did not offer."
Ulemper: "delay was long and I wasn't offered a switch to another flight. had to ask myself for it."
Fordele: "the service was excellent"
Fordele: "Hey feed you well and offer movies even it's just an hour long flight."
Fordele: "I got home, it was delayed but not badly"
Ulemper: "Frankly my butt was killing me 40 minutes into the flight due to the seat ... if the flight had been much longer I would have lost it"
Ulemper: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
Ulemper: "They wouldn't seat us together"
Fordele: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Ulemper: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."
Fordele: "Everything was great I had a Blast"
Fordele: "Overall everything was good, i liked the customer service of the crew. Boarding was on time. Everything went smooth. Overall I was very happy according to the price i paid for the Tickets. Customer, Tanmay Bhatt"
Ulemper: "Only thing that i would request is the screen of the Tv, If possible please make it good. Thank you."
Fordele: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
Fordele: "organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great"
Ulemper: "Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights."
Ulemper: "Horrible to say the least Never made it to Toronto"
Fordele: "Short flight, crew is friendly, and easy boarding process."
Ulemper: "I find the Air Canada flights between Toronto and Newark are frequently delayed."
Ulemper: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Ulemper: "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."
Fordele: "Air Canada has good service. Our flight was delayed and I only got one announcement. I think next time it should be more."
Fordele: "Boarding of children at the beginning of boarding operations. Double thumbs up."
Ulemper: "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
Ulemper: "Plane edges were rather dirty with lots of debris. A little gross."
Ulemper: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."