Find billige fly til Luxembourg

Fordele: "Seats were very uncomfortable"
Ulemper: "too expensive for flights"

Ulemper: "Food in TK used to be great... not anymore!"

Fordele: "Overall the flight experience was very good"
Ulemper: "I was soooo upset that the check in person when I was about to board the plane couldn't help me to change the seat number. Why is so Hard? Just switch numbers with other people and tell them the changes. US flight do that why Turkish flight doesn't!! Most of people fly alone, its that easy."

Fordele: "The crew were all very nice and the food was good."

Fordele: "The crew is phenomenal"
Ulemper: "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."

Fordele: "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
Ulemper: "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."

Fordele: "Long time n not in time Food is not enough quality n quantity for health"
Ulemper: "Must change catering n in time , Staff working in the airport is not pro enough"

Ulemper: "I missed my connection. Which caused me to lose a critical day of work."

Fordele: "There was food and beverage service on this short flight"
Ulemper: "Confusing boarding arrangements. Had to go through security twice when simply changing planes, in transit, same airline. Late departure"

Ulemper: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."

Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"

Ulemper: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Ulemper: "They are not considerate at all . It was a pain till they find Me another flight. The flight won’t take off till the next day And the lay over in Los Angeles is 7hrs . It’s a 2 days flight. They didn’t even try to take the time to find me a sooner flight because there were other upset customers waiting. So disappointed on how poor the help desk at Turkish airline."

Fordele: "World-class service at a price, convenience of connections, still free seat resevation and decent luggage allowance, two suitcases, for all of which other carriers extort extra payments."
Ulemper: "Little bit quicker tray collection after meal."

Ulemper: "The food was a bit tastless"

Fordele: "Service, crew were great."
Ulemper: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."

Fordele: "The amazing entertainment system."
Ulemper: "The smell of feet, and nausea from turbulence after food (not really Turkish's fault). Also, I'm getting too used to the food by now, and it doesn't seem to change much."

Ulemper: "Boarding at Ataturk Istanbul airport was happening randomly. They did not follow the group boarding like in IAD airport."

Fordele: "excellent service."
Ulemper: "internet should be free."

Fordele: "Flight time Prices Service"

Fordele: "I have travelled internationally many times and this was my worst flight to date."
Ulemper: "They broke my $1000 vintage musical instrument. Check-in counter lady assured me that it would be well taken care of, but they totally broke it. I went to airport to file property irregularity report and their staff denied to file it and said that it was my mistake. I am not going to fly Turkish airlines anymore. Even the food was bad."

Ulemper: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."

Fordele: "Food's always good and the staff friendly"
Ulemper: "The sound on the entertainment system is not good...it used to be good but not anymore"

Fordele: "Service, timing"
Ulemper: "Didnt love the food ..."

Ulemper: "I liked everything besides not getting a wheelchair."

Fordele: "Everything is Fantastic"

Ulemper: "Very hot inside the plane"

Fordele: "Direct flight"
Ulemper: "No entertainment on the plane. No TVs, movies, etc. It was an old plane and old fashioned flight."

Fordele: "Excellent cabin crew, food and diverse entertainment."

Fordele: "We arrived safely and on time"
Ulemper: "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."

Fordele: "Once you got past checkin the flight was fine"
Ulemper: "The checkin process was horrendous, people waiting for 40-45 minutes even though they were at the front of the line. Repeatedly we saw customers from other lines or no line at all being brought in to take our spots and checkin first with no explanation."

Fordele: "pleasant flight attendants"

Ulemper: "I didn't really like anything."

Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"

Fordele: "Comfortable plane Good food Friendly service"

Ulemper: "Airport in Turkey is a big mess. Too many checkpoints that make no sense"

Fordele: "The service was very good, friendly, courteous."
Ulemper: "Can't think of anything."

Fordele: "I liked the space I had in my seat."
Ulemper: "Being surrounded by 8-10 babies who were consistently crying, being delayed almost an hour, my TV didn't work, and the food was terribly bad more so than usual."

Fordele: "The entertainment choice and availability of USB port for charging was excellent."
Ulemper: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."

Ulemper: "AC was not working while we were in the ground"

Fordele: "Great Food, adequate seating, helpful staff, efficient boarding"
Ulemper: "The airplane was a really warm temperature when we boarded."

Ulemper: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."

Ulemper: "One beverage service on a 8+ hour flight counting JRO? Crew literally disappeared for quite a few hours."

Fordele: "Crew were very curteous"
Ulemper: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish Airline"

Fordele: "Great service; lots of food,drinks,considering the short duration of the flight as well as headphones,blanket and a pillow"
Ulemper: "gerat flight,no complaints."

Fordele: "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
Ulemper: "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."

Ulemper: "There is always some kind of delay. And danger of bags not arriving on time"

Fordele: "Excellent service. Food was great too!"

Fordele: "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
Ulemper: "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."

Fordele: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Ulemper: "Hire better competent people!"

Fordele: "Nice crew"
Ulemper: "More comfortable seats"

Ulemper: "The seat didn’t recline and the entertainment didn’t work"

Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"

Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"

Fordele: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Ulemper: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."

Fordele: "Crew was professional. Food service good."
Ulemper: "Leg room. US domestic flights have more legroom than this transcontinental flight. Seats recline into your face, knees bump seat in front of you and some kind of equipment box took the space In front of me for my leg. I had to use the leg room of the passenger next to me to put my foot down."

Fordele: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Ulemper: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."

Ulemper: "The in-flight snack - choice of two disappointing sandwiches."

Ulemper: "Awful layover in Frankfurt. The airport alone is the size of a small city with checkpoints everywhere. Was simply exhausting flying through Frankfurt."

Fordele: "Nice smooth and organized flight"
Ulemper: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"

Ulemper: "Yo no pude viajar y no tube ni siquiera una remuneración un empleado de luftansa me dijo que no podía viajar Ali mejor por que no le simpatize y le quedó sin viajar y perdiendo dinero tiempo"

Ulemper: "Maden er kedelig og der var ingen valgmuligheder."

Fordele: "It was very smooth, the connection was great, boarding went easy, service was nice."
Ulemper: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."

Fordele: "Flight crew and food was wonderful."

Ulemper: "Service was poor, lack of vegetarian food"

Ulemper: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."

Fordele: "Everything."
Ulemper: "The rolls that came with the food. Too hard - not fresh enough. No big deal, just saying...."

Fordele: "Nothing"
Ulemper: "Everything, lost luggage and missed flights because of flights not making their time."

Fordele: "Fantastic staff excellent aircraft"
Ulemper: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"

Ulemper: "Seat!!!!!!!!"

Fordele: "Great movie choices . Flight on time, comfortable. No turbulence, smooth."
Ulemper: "I did not like the food … I’m allergic to dairy so I can’t have cheese or cream in pasta or milk in polenta with beef stew. So there wasn’t anything for me to eat. Plus the crew should tell you what kind of pasta you’re getting! I got the pasta but I didn’t know it was filled with cheese and cream but by the time they came back to me I told them that I can’t have this they didn’t have anymore left of anything so I didn’t have anything to eat. And the breakfast the next day was awful. And by the way I saw that the crew had a really good meal. I should be able to pick up meal ahead of time… When you’re booking. It was a long day with no hot meal."

Ulemper: "I did not like the fact that I was not on this flight."

Fordele: "Crew was kind and friendly. The touch screens were responsive and easy to use."
Ulemper: "The food was a bit disappointing. It would be great if the bread rolls could be heated up and the pasta dishes be made more interesting."

Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."

Fordele: "Air Canada is a great airline too"

Fordele: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."

Fordele: "All was good."
Ulemper: "All was good."

Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"

Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"

Fordele: "Relaxing environment in business class"
Ulemper: "Food in business class can be better"

Fordele: "5 Star: Comfort 4 Star: Crew 5 Star: Boarding 5 Star: Entertainment 5 Star: Food.. One of the best flights of 2017 by far. Premium Economy will deliver the basics of luxury comfort."

Fordele: "Timeliness of departure time Ease of navigating airport to find departure gate"
Ulemper: "Nothing comes to mind Good flight over all"

Fordele: "Great service and food."
Ulemper: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."

Fordele: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"

Ulemper: "Walk between connecting flights in Munich was very long (25 minutes) and when we got to the gate for the flight to EWR, there was a very long, and very slow-moving line with only one attendant checking boarding passes for 6 gates. We arrived at the gate and were among the last passengers to board. A last minute additional attendant that was brought on, helped to make the line move a bit faster, but this under-staffed checkpoint added unnecessary stress to our long travel day."

Ulemper: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."

Fordele: "Service was very good, flight was very smooth"

Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Ulemper: "N/A"

Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Ulemper: "N/A"

Fordele: "The staff was helpful and courteous"

Fordele: "the crew was courteous, attentive, accommodating."

Fordele: "all on time"
Ulemper: "seating very cramped"

Ulemper: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"

Ulemper: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."

Fordele: "The customer service from the crew. The airplane, entertainment unit and options."
Ulemper: "Low quality food."

Fordele: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."

Fordele: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Ulemper: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."

Fordele: "in-flight service was fine"
Ulemper: "Very poor ground staff at the check-in counter. Made me pay 2nd bag fee of $100 at the time of check-in, despite the airline rules allowing 2 free checked bags. The staff including the supervisor were so un-cooperative and rude. The supervisor snapped at me by saying that I was not doing the airline any favor by flying Lufthansa. At that point I just gave up and paid the totally unjust fee. Took me to a back room to pay the fees, where the credit card machine and even the printer wasn't working. ...... very bad experience EVER !!!"

Fordele: "The service, room and entertainment."
Ulemper: "Huge delays all day caused me to miss my last flight to Honolulu even thought I was supposed to have a 4+ hour layover from LAX. I had to book a room that wasn't paid for and take a flight 24 hours later. I literally arrived home with my family a whole day later than was supposed to happen based all on Lufthansa delays."

Fordele: "Everything"

Ulemper: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."

Ulemper: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"

Ulemper: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."

Fordele: "Why the 3 hours delay?"
Ulemper: "Be on time"

Fordele: "Noting outstanding."
Ulemper: "Seat comfort."

Fordele: "We could walk around as needed. No restrictions. Free wine with meals!"
Ulemper: "Staff not friendly or offering of assistance."

Fordele: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Ulemper: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."

Ulemper: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."

Ulemper: "very late"

Fordele: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Ulemper: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"

Fordele: "Fast disembark. Used both ends."
Ulemper: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."

Fordele: "Smooth ride, good breakfast and charming flight attendant."
Ulemper: "Nothing"

Fordele: "Flight schedule, boarding management"
Ulemper: "No WI-FI service during my return flight, limited options for tv news programs."

Fordele: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Ulemper: "Food was ok, not great."

Ulemper: "Delay"

Ulemper: "May bags didn't make the transfer and were sent on to me the following day."

Fordele: "It was a very safe trip"
Ulemper: "Small space in Economy class"

Fordele: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Fordele: "On time departure, friendly staff"
Ulemper: "GET AN AGREEMENT WITH GLOBAL ENTRY"

Fordele: "Short flight"
Ulemper: "I have to pay for food or drink"

Fordele: "Nice flight freindly staff"
Ulemper: "Not comfertable chairs"

Ulemper: "A poor choice of video/film/documentaries. Limited and uninteresting."

Fordele: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Ulemper: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."

Fordele: "Helpful service, decent food."

Ulemper: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"

Fordele: "Despite airport issues, we took off quickly and all went well. No complaints"
Ulemper: "No problems."

Fordele: "proff handeling of sick person !Othervise quiet and nise trawel!"

Fordele: "Everything was going to at"
Ulemper: "Nothing"

Fordele: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Ulemper: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"

Fordele: "Drinks were included"
Ulemper: "No entertainment available not even to pay for. Wifi is overpriced"

Fordele: "Staff, seats (exit)"
Ulemper: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."

Ulemper: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."

Fordele: "Nothing"
Ulemper: "Everything"

Fordele: "Everything"

Fordele: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Ulemper: "I loved it all!!"

Fordele: "The food was excellent and the business class layout was perfect."
Ulemper: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."

Fordele: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Ulemper: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"

Fordele: "Boarding was efficient and quick"
Ulemper: "Seats were uncomfortable."

Ulemper: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."

Fordele: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Ulemper: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."

Ulemper: "No soap in the toilets"

Fordele: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"

Fordele: "Food and entertainment"
Ulemper: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."

Fordele: "Wonderful experience"

Fordele: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Ulemper: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."

Fordele: "I like the service,was great, flight was smooth,great team!!!"

Fordele: "Exiting the aircraft."
Ulemper: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."

Fordele: "The flight was on time (actually arrived early). Everything was great, except for the seats and knee space, which was just ok - in line with every other company; that doesn't make it good. The entertainment unit was great, many options plus a charging USB port. Food was good; coffee was bad (instant) - is it that difficult to make good coffee on the plane? Crew was professional and efficient. Happy(ish) overall. Thanks."

Ulemper: "bigger seat"

Ulemper: "The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well."

Fordele: "Every think"
Ulemper: "My friends"

Fordele: "the chairs were comfortable and there was enough space for legs."
Ulemper: "have vegan options"

Fordele: "One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!"
Ulemper: "Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on."

Fordele: "Almost everything"
Ulemper: "Almost nothing"

Fordele: "The comfort. Once the plane was here everything went smooth"
Ulemper: "The plane was one hour late"

Fordele: "Exceptionally incompetent customer service!!!"

Fordele: "/"
Ulemper: "Drinks: more choices"

Fordele: "/"
Ulemper: "The flight (propeller) was very noisy."

Ulemper: "Staff that speak English well"

Ulemper: "Delayed unloading upon arrival."

Fordele: "Left on time, clean aircraft"
Ulemper: "6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft."

Fordele: "The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)"

Fordele: "Left on time"
Ulemper: "Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs.."

Ulemper: "Delayed and further delayed . Both outbound and inbound!"

Fordele: "Crew pleasant"
Ulemper: "Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly."

Ulemper: "When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay"

Fordele: "Smooth trip. Good crew"
Ulemper: "Food"

Fordele: "Crew was wonderful."
Ulemper: "Breakfast roll was not fresh"

Fordele: "London City Airport is super convenient to fly from. The flight was on time at both ends, and the plane very clean. The aircraft is small but perfectly formed."
Ulemper: "Nothing."

Fordele: "The staff and crew were very nice. The food and drinks were also good."

Fordele: "The flight left on time, to the minute. The crew quickly delivered snacks and water to the passengers, which is impressive for 30 minutes in the air. They were welcoming and efficient, and seemed glad to both see us arrive and happy to with us a safe departure. Luggage arrived at the same time we entered the baggage claim area, probably because of the passenger delay on board the flight for hand baggage to be offloaded."
Ulemper: "Boarding took a LONG time, relative to other airlines. The gate agent had to enter each seat assignment into the computer as he checked our boarding passes -- he had no way to scan and automatically record each passenger's arrival. First class passengers universally arrived later than the rest of us -- with one gate agent, economy class passengers frequently stopped and waited until the agent verified the first-class passengers' phone-based boarding passes against their passports and entered their seats into the computer. The flight was rough. We spent 5-8 minutes taxiing from our tarmac "gate" to the air strip -- and it was a very rough, bumpy, uncomfortable ride. The landing was atrocious. The weather was apparently calm, and there were no apparent crosswinds; we landed hard, and both bounced and shook. The aircraft (Bombadier Q400), a turbo-prop, was roomy enough for us -- we're average-height people who aren't very big -- I saw taller people scraping the overhead (ceiling) when they stood in the passageway/aisle. I've ridden in much smoother turbo-props in the past. We had to wait an extra 5 minutes on the ground so that hand-carried luggage could be off-loaded before passengers. We had no "checked" hand-luggage, so it felt like a nonessential delay for us. We aren't terribly upset with Luxair, as this was a "local" commuter flight -- we won't be traveling on this aircraft again if we can help it."

Fordele: "Friendly attentive crew, great service. Very easy to use app for check-in, boarding pass display, seat selection including changing seats. Also worth downloading so you can use the luggage drop-off desk and avoid potential long check-in lines."
Ulemper: "Leg-room marginal for taller people although not much different from other airlines. If you are 1m85/6'1" or above just hope the passenger in front of you doesn't want to recline their seat."

Fordele: "cancelled"
Ulemper: "cancelled"

Ulemper: "They were very professional and friendly! Flight was smooth."

Ulemper: "Slightly delayed. Food and entertainment are N/A. Overall, the flight was OK."

Ulemper: "As I was sleeping, food and entertainment is N/A. But flight was ok overall. Thanks."

Fordele: "Nothing."
Ulemper: "1 hour late"

Fordele: "Ease of check in and friendliness of staff and security. Clean and comfortable gate area. Appreciated the sandwich and beverage service."
Ulemper: "Seats a little crowded and plane shakes quite bit as we taxi."

Fordele: "Direct flight and convenient"
Ulemper: "Above"

Fordele: "Very professional. Have flown this airline several times and never any problems."

Ulemper: "delayed"

Fordele: "Just everything. The warm crew, the croissant+drinks, the timing. Looking forward to our next flight. Thanks, Luxair."
Ulemper: "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

Fordele: "Will fly alain n'est month on the some flight."

Ulemper: "I fly Luxair a lot. They pretty much do what it says on the tin: fly you from A to B, on time, almost always with your luggage. But there's no pleasure in it. Boarding is by bus, onto small noisy airplanes. Surly ground staff take away bags at the aircraft steps unless they're very small hand bags. The crew are usually pretty nice, and they do serve drinks and a sandwich"

Ulemper: "Ayant fait le check in online pour un vol GVA-LUX la veille, l'ordinateur m'avait attribué la place 4A. À lembarquement on mappelle pour me dire quon mavait attribué une autre place, la 18C. Je voyage toujours côté hublot, jamais couloir. lorsque je demandai pourquoi on m'avait changé de place la préposée me dit, sèchement , que l'avion devait être équilibré car tout me monde "était assis à l'avant. Insatisfaite de sa réponse, je lui dit que le systeme m'avait attribué cette place et que je ne voulais pas être à l'arrière de l'appareil . Peut lui importait puisque de toute façon elle me remit mon billet avec le 4A biffé et remplacé par 18C au stylo, en me disant que je pourrais changer de place apres le décollage. Or il sest trouve que ma place initiale, 4A avait simplement ete réatribuée a une autre passager! J'étais furieuse de m'être fait mentir de façon aussi effrontée, car de toute évidence la préposée à l'embarquement savait très bien la vraie raison de cette réaffectation a un nouveau siege. J'organise des concerts et jai souvent à acheter des billets pour des musiciens qui viennent au Luxembourg. Je n'ai franchement plus l'envie , après m'être fait prendre pour une idiote, de les faire voler sur luxair."

Fordele: "Sandwich and drinks on board; nice flight attendants; quick boarding; smooth flight."

Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Fordele: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Ulemper: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Fordele: "Yes"
Ulemper: "Nothing. Flight was amazing"

Fordele: "The plane size & comfort was excellent. The staff were very friendly"
Ulemper: "N/A"

Fordele: "Great crew."
Ulemper: "Ran out of business class meal. Substituted a Econ class."

Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"

Fordele: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Ulemper: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Ulemper: "Not being 1 hour late"

Ulemper: "Head support for 6 feet plus people on seats would be good"

Fordele: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Ulemper: "Late departure. Rush to connect."

Fordele: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"

Fordele: "The crew"
Ulemper: "Seat comfort"

Fordele: "My seat"
Ulemper: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Fordele: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Ulemper: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Fordele: "On time and friendly crew"
Ulemper: "Boarding needs improvement"

Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"

Fordele: "Perfekt"
Ulemper: "Dårlige høretelefoner"

Fordele: "Good food, friendly service"
Ulemper: "More trash pickup; only one round of beverage service"

Fordele: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Ulemper: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Fordele: "Nice crew pilot food and beverage"
Ulemper: "No wifi"

Fordele: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Ulemper: "Nothing"

Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"

Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"

Fordele: "The flight was perfect! Great food,movies and I even got to sleep !"
Ulemper: "All was well!"

Fordele: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Fordele: "Efficient crew"
Ulemper: "Long, slow line at check in. Not many new movies or tv shows"

Ulemper: "You are almost always late!"

Fordele: "Food was excellent, frequent and filling"
Ulemper: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Fordele: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."

Fordele: "I got some rest"
Ulemper: "unable to charge my phone or watch movies"

Fordele: "Good flights. Good prices."

Ulemper: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Fordele: "The cabin crew were pretty good. That's about all that was good."
Ulemper: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Fordele: "Flight was on time and quick and comfortable"

Fordele: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Ulemper: "The food was okay, not that great."

Ulemper: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Fordele: "Usual professional and friendly service from my airline of choice for most destinations."
Ulemper: "Nothing"

Fordele: "Very little if any."
Ulemper: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Ulemper: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Fordele: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Fordele: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Ulemper: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Fordele: "Service"
Ulemper: "Only one queue for boarding. Flight late on arrival."

Fordele: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Ulemper: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Fordele: "Same as above"

Fordele: "Flight attendants tried their best given what they had to work with."
Ulemper: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Fordele: "Same as above"