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Flyinformation: Danmark til Reykjavik Keflavik Intl

Fly ankommer til Reykjavik Keflavik Intl
Fly afgår fra Danmark
Flypris 552 kr
Flyselskaber WOW air, Icelandair, airBaltic, Wizz Air

De bedste tips til at finde billige fly til Reykjavik Keflavik Intl

Er du på udkig efter et billigt fly til Reykjavik Keflavik Intl? 25% af vores brugere fandt returbilletter til Reykjavik Keflavik Intl til den følgende pris eller mindre: Fra København Kastrup 902 kr
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Højsæsonenen er vurderet til at være maj, juni og juli. Den billigste måned at flyve til Reykjavik Keflavik Intl er april.
Indtast din foretrukne afrejselufthavn og dine rejsedage i søgeformen ovenfor for at få adgang til de seneste flytilbud til Reykjavik Keflavik Intl.

FAQ - Bestilling af fly til Reykjavik Keflavik Intl

Hvor lang er rejsetiden til Reykjavik Keflavik Intl?

Fly fra København 3t 22m

Hvad er det billigste fly til Reykjavik Keflavik Intl?

Den billigste billet til Reykjavik Keflavik Intl fra Danmark inden for de seneste 72 timer kostede 552 kr for en returrejse på ruten fra København til Reykjavik Keflavik Intl. Den mest populære rute er mellem København og Reykjavik Keflavik Intl, og den billigste billet, der blev fundet inden for de seneste 72 timer på denne rute, var 1497 kr for en returrejse.

Hvilke flyselskaber flyver til Reykjavik Keflavik Intl?

Fra Danmark flyver SAS, Icelandair og Aeroflot oftest til Reykjavik Keflavik Intl. Den mest populære rute er fra København, og SAS, Icelandair og Aeroflot flyver oftest ruten.

Hvor langt er Reykjavik Keflavik Intl fra centrum Reykjavik?

Keflavik Intl ligger 38 kilometer fra centrum af Reykjavik. Se på kort.

Bestil billige flyrejser til Reykjavik Keflavik Intl

(Returrejse)
Lufthavne
Afrejsested
København
552 kr
kun
552 kr
Billund
1694 kr
kun
1694 kr
Rejsemål
Reykjavik
552 kr
kun
552 kr
lør. 24. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 35m
tir. 11. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 10m
552 kr
Rejse: 18 dage
Samlet 5,9 OK
Baseret på 13 anmeldelser
Samlet
5,9
Boarding
6,2
Komfort
5,6
Besætning
6,9
Underholdning
4,1
Mad
4,7
CPH
KEF
Fremragende 10,0

I liked the comfortable, friendly atmosphere the Flight Attendants created.

ORD
KEF
Middel 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

CPH
KEF
OK 4,0

I was able to walk right to the gate and board.

We were delayed 2 hrs once already boarded because the plane was waiting on a spare tire. We were initially told it would be 20 min. It was hot and flight attendants were not very compassionate to those with children. We should have been given a complementary beverage and snack while we waited because a 3 hr flight became 5.

SXF
KEF
Godt 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

BOS
KEF
Middel 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

lør. 1. dec.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
23t 40m
man. 3. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
16t 30m
672 kr
Rejse: 3 dage
Samlet 0,0 Dårligt
Baseret på 0 anmeldelser
lør. 24. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 35m
tir. 11. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 10m
552 kr
Rejse: 18 dage
Samlet 5,9 OK
Baseret på 13 anmeldelser
Samlet
5,9
Boarding
6,2
Komfort
5,6
Besætning
6,9
Underholdning
4,1
Mad
4,7
CPH
KEF
OK 4,0

It was on time the staff was friendly

You have to pay for checkin bags and carry on bags. There is no entertainment on the airplane you had ad to pay to use their tablet to watch movies.

KEF
CPH
OK 5,6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

CPH
KEF
OK 4,3

Great crew, seats were fine. Flights were all on time.

Everything cost money, so I didn't eat for the entirety of the 9+3 hour flight. No on-flight entertainment (didn't bother me but it's part of the rating)

KEF
BCN
Middel 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

BOS
KEF
Middel 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

tor. 22. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 35m
man. 3. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 10m
590 kr
Rejse: 12 dage
Samlet 5,9 OK
Baseret på 13 anmeldelser
Samlet
5,9
Boarding
6,2
Komfort
5,6
Besætning
6,9
Underholdning
4,1
Mad
4,7
BOS
KEF
Middel 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

ORD
KEF
Middel 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

CPH
KEF
OK 4,3

Great crew, seats were fine. Flights were all on time.

Everything cost money, so I didn't eat for the entirety of the 9+3 hour flight. No on-flight entertainment (didn't bother me but it's part of the rating)

CPH
KEF
Fremragende 10,0

I liked the comfortable, friendly atmosphere the Flight Attendants created.

SXF
KEF
Godt 6,3

Seats are too small

lør. 1. dec.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
23t 40m
man. 3. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
16t 30m
672 kr
Rejse: 3 dage
Samlet 0,0 Dårligt
Baseret på 0 anmeldelser
tor. 22. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 35m
man. 3. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 10m
590 kr
Rejse: 12 dage
Samlet 5,9 OK
Baseret på 13 anmeldelser
Samlet
5,9
Boarding
6,2
Komfort
5,6
Besætning
6,9
Underholdning
4,1
Mad
4,7
CPH
KEF
OK 4,3

Great crew, seats were fine. Flights were all on time.

Everything cost money, so I didn't eat for the entirety of the 9+3 hour flight. No on-flight entertainment (didn't bother me but it's part of the rating)

CPH
KEF
OK 5,5

Inexpensive. Had a short layover in Reykjavík and wasn't an issue. Flight was not full.

No entertainment. No water No snacks No food No comfortable seats

BOS
KEF
Middel 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

CPH
KEF
OK 4,0

I was able to walk right to the gate and board.

We were delayed 2 hrs once already boarded because the plane was waiting on a spare tire. We were initially told it would be 20 min. It was hot and flight attendants were not very compassionate to those with children. We should have been given a complementary beverage and snack while we waited because a 3 hr flight became 5.

SXF
KEF
Godt 6,3

Seats are too small

lør. 17. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
23t 40m
man. 26. nov.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
16t 30m
679 kr
Rejse: 10 dage
Samlet 0,0 Dårligt
Baseret på 0 anmeldelser
tir. 1. jan.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 15m
tor. 3. jan.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
17t 00m
1535 kr
Rejse: 3 dage
Samlet 7,4 Godt
Baseret på 143 anmeldelser
Samlet
7,5
Boarding
7,2
Komfort
7,4
Besætning
8,1
Underholdning
7,7
Mad
6,2
CPH
KEF
OK 4,3

Cost was good. We doubt we'll fly Icelandia again because of the poor service and the unprepared state of affairs in Reykjavik.

The boarding on a connection in Reykjavic was the worst I've ever seen in my thousand flights. Customers were very upset wanted to break through the longest boarding line they'd ever seen. I was somewhat concerned for the potential of the passengers getting out of order. Safety became an issue as passengers began threatening to bust the line. "But, our flight leaves in 10 min." was heard again and again as we slowly meandered toward our plane for which we were over 30 min. late. Planes in Reykjavik were held up, though there was no weather problem, because of an overwhelming number of passengers trying to board their connecrtion. We were told this is common. On an eight hour flight we had little food available for purchase. After delivering the food we waited about an hour before the attendants came through to pick up the paper and boxes remaining from the food.

CPH
KEF
Godt 6,3

The booking was too tight. We BARELY made our flight to Minneapolis and the airport in Rehkjavik is way too small for the number of flights coming in at the same time. We were in a winding, snakelike line for security that went on forever and then when we got through, the lines for the gates were mixed up, without proper seating areas and separation. People were in the wrong lines because it was too crowded to see where we should be. This is a POORLY run airport that needs significant expansion and improvement.

CPH
KEF
Godt 7,3

The seats are wide with plenty of leg room. The crew was lovely and helpful.

The boarding process is hectic as they neither organize the area into rows nor have boarding groups of any kind. the in flight entertainment has many options to choose from but my tv stopped working for about 30 minutes.

CPH
KEF
Fremragende 10,0

We were extremely lucky and were upgraded. So no complaints. First class was . . . First class. Excellent service, seats, meals, etc.

No complaints. Great flight and service. Thank you.

CPH
KEF
Fremragende 10,0

This is one of the best airlines I've ever flown. Very nice comfortable planes. Excellent air crew. Everything they do is at a high standard. What really sets them apart is the really great service. I had a problem with WOW air not honoring my ticket due to snow. I had to book at the airport on Iceland air last minute. They didn't have a gate agent who could sell me a ticket - so they sent a manager out from the back office to book us so we would not be stranded due to WOW's incompetence. Booked us just minutes before take off, escorted us through security and onto the plane. Start to finish less than 30 minutes. Amazing service. Their class of service is far above that of major carriers. Iceland Air works harder and makes sure everything is right.

fre. 12. okt.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
25t 15m
søn. 14. okt.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 15m
1548 kr
Rejse: 3 dage
Samlet 6,8 Godt
Baseret på 449 anmeldelser
Samlet
7,1
Boarding
7,2
Komfort
6,9
Besætning
7,5
Underholdning
5,7
Mad
6,0
VNO
RIX
Middel 2,0

airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again.

CPH
RIX
OK 4,0

There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass

RIX
HEL
Middel 2,0

My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue.

ARN
RIX
Godt 7,5

staff were polite, helpful, and efficient

super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance

RIX
LED
OK 4,0

most of the crew were polite and helpful

super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline.

fre. 23. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 35m
man. 3. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 10m
590 kr
Rejse: 11 dage
Samlet 5,9 OK
Baseret på 13 anmeldelser
Samlet
5,9
Boarding
6,2
Komfort
5,6
Besætning
6,9
Underholdning
4,1
Mad
4,7
KEF
BCN
Middel 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

CPH
KEF
Fremragende 10,0

I liked the comfortable, friendly atmosphere the Flight Attendants created.

SXF
KEF
Godt 6,3

Seats are too small

KEF
CPH
OK 5,6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

CPH
KEF
OK 5,5

Inexpensive. Had a short layover in Reykjavík and wasn't an issue. Flight was not full.

No entertainment. No water No snacks No food No comfortable seats

lør. 17. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
23t 40m
man. 26. nov.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
16t 30m
679 kr
Rejse: 10 dage
Samlet 0,0 Dårligt
Baseret på 0 anmeldelser
lør. 6. okt.
BLL
Billund
KEF
Reykjavik Keflavik Intl
7t 25m
søn. 14. okt.
KEF
Reykjavik Keflavik Intl
BLL
Billund
19t 50m
1694 kr
Rejse: 9 dage
Samlet 6,6 Godt
Baseret på 983 anmeldelser
Boarding
6,9
Komfort
6,5
Besætning
7,7
Underholdning
5,3
Mad
5,9
TLV
OTP
Middel 2,0

The flight was overbooked so they took my wife of the flight

IEV
LTN
OK 5,6

Crew nice,seats ok

Expensive hold luggage,rip off

BRI
LTN
Godt 7,6

Good legroom and comfortable seats

LCA
LTN
OK 4,0

Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all.

LTN
TLV
Middel 3,3

Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc.

fre. 23. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 35m
man. 3. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 10m
590 kr
Rejse: 11 dage
Samlet 5,9 OK
Baseret på 13 anmeldelser
Samlet
5,9
Boarding
6,2
Komfort
5,6
Besætning
6,9
Underholdning
4,1
Mad
4,7
KEF
BOS
Godt 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

CPH
KEF
OK 4,3

Great crew, seats were fine. Flights were all on time.

Everything cost money, so I didn't eat for the entirety of the 9+3 hour flight. No on-flight entertainment (didn't bother me but it's part of the rating)

SXF
KEF
Godt 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

CPH
KEF
Fremragende 10,0

I liked the comfortable, friendly atmosphere the Flight Attendants created.

BOS
KEF
Middel 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

lør. 24. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
23t 40m
fre. 14. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
23t 10m
698 kr
Rejse: 21 dage
Samlet 0,0 Dårligt
Baseret på 0 anmeldelser
tor. 22. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 35m
tir. 11. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 10m
596 kr
Rejse: 20 dage
Samlet 5,9 OK
Baseret på 13 anmeldelser
Samlet
5,9
Boarding
6,2
Komfort
5,6
Besætning
6,9
Underholdning
4,1
Mad
4,7
CPH
KEF
OK 5,5

Inexpensive. Had a short layover in Reykjavík and wasn't an issue. Flight was not full.

No entertainment. No water No snacks No food No comfortable seats

KEF
CPH
OK 5,6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

KEF
BOS
Godt 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

BOS
KEF
Middel 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

CPH
KEF
OK 4,0

It was on time the staff was friendly

You have to pay for checkin bags and carry on bags. There is no entertainment on the airplane you had ad to pay to use their tablet to watch movies.

lør. 24. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
23t 40m
fre. 14. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
23t 10m
698 kr
Rejse: 21 dage
Samlet 0,0 Dårligt
Baseret på 0 anmeldelser
tor. 22. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 35m
tir. 11. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 10m
596 kr
Rejse: 20 dage
Samlet 5,9 OK
Baseret på 13 anmeldelser
Samlet
5,9
Boarding
6,2
Komfort
5,6
Besætning
6,9
Underholdning
4,1
Mad
4,7
CPH
KEF
OK 4,0

It was on time the staff was friendly

You have to pay for checkin bags and carry on bags. There is no entertainment on the airplane you had ad to pay to use their tablet to watch movies.

SXF
KEF
Godt 6,3

Seats are too small

CPH
KEF
OK 4,3

Great crew, seats were fine. Flights were all on time.

Everything cost money, so I didn't eat for the entirety of the 9+3 hour flight. No on-flight entertainment (didn't bother me but it's part of the rating)

CPH
KEF
OK 5,5

Inexpensive. Had a short layover in Reykjavík and wasn't an issue. Flight was not full.

No entertainment. No water No snacks No food No comfortable seats

BOS
KEF
Middel 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

fre. 23. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 35m
tir. 11. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 10m
596 kr
Rejse: 19 dage
Samlet 5,9 OK
Baseret på 13 anmeldelser
Samlet
5,9
Boarding
6,2
Komfort
5,6
Besætning
6,9
Underholdning
4,1
Mad
4,7
CPH
KEF
OK 4,0

It was on time the staff was friendly

You have to pay for checkin bags and carry on bags. There is no entertainment on the airplane you had ad to pay to use their tablet to watch movies.

KEF
BOS
Godt 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

BOS
KEF
Middel 2,0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

SXF
KEF
Godt 6,3

Seats are too small

CPH
KEF
OK 4,0

I was able to walk right to the gate and board.

We were delayed 2 hrs once already boarded because the plane was waiting on a spare tire. We were initially told it would be 20 min. It was hot and flight attendants were not very compassionate to those with children. We should have been given a complementary beverage and snack while we waited because a 3 hr flight became 5.

søn. 25. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
8t 45m
man. 3. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
16t 30m
787 kr
Rejse: 9 dage
Samlet 0,0 Dårligt
Baseret på 0 anmeldelser
fre. 23. nov.
CPH
Kastrup Copenhagen
KEF
Reykjavik Keflavik Intl
3t 35m
tir. 11. dec.
KEF
Reykjavik Keflavik Intl
CPH
Kastrup Copenhagen
3t 10m
596 kr
Rejse: 19 dage
Samlet 5,9 OK
Baseret på 13 anmeldelser
Samlet
5,9
Boarding
6,2
Komfort
5,6
Besætning
6,9
Underholdning
4,1
Mad
4,7
CPH
KEF
OK 4,3

Great crew, seats were fine. Flights were all on time.

Everything cost money, so I didn't eat for the entirety of the 9+3 hour flight. No on-flight entertainment (didn't bother me but it's part of the rating)

KEF
BCN
Middel 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

ORD
KEF
Middel 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SXF
KEF
Godt 6,3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

KEF
BOS
Godt 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

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