Der var lang række passetiere venter på Bording , og der var kun en person sat til det 🤔
Fordele: "Was the crew amazing"
Fordele: "Professional staff."
Ulemper: "The flight info on the screen has to be much better"
Fordele: "Friendly crew and smiling"
Ulemper: "Entertainment movies being cut off before landing and long advertisement ahead of starting movie"
Fordele: "Super safe and comfortable"
Ulemper: "The food"
Fordele: "Everything was as expected. Felt like there was more leg room than other economy flights."
Ulemper: "It was a short flight so I can’t complain very much. The food was underwhelming."
Ulemper: "No place to put the luggage allthe passengers put their coats and left no place for the carryon"
Fordele: "An okay flight"
Ulemper: "Everything But still a cheap short flight"
Fordele: "Quick boarding, no hassle, great crew"
Ulemper: "The food isn’t interesting, but that’s okay for a short leg"
Fordele: "Crew on floor and boardind"
Ulemper: "Very hot in the plane"
Fordele: "the crew were so friendly. the food was good."
Fordele: "Plan was full but loading of passengers and most importantly managing their hand luggage was incredibly efficient and timely."
Ulemper: "Overall a great experience"
Fordele: "What we liked about this flight was, for such a short flight you get a meal. Staff on board were great also."
Ulemper: "Our grievance is with ground crew at BEY airport and AMM. 1 piece of lugagge was left in AMM though it was checked connecting from our previous flight. Upon arrival we were told they would contact us. After a long back and forth as we did not have a local number, they tried to dismiss us by saying someone would whatsapp us to let us know when the luggge has arrived. SPOILER ALERT: they never did. We insisted on finding out more and after being pressed they admitted they had received a note from AMM airport that the piece of luggage would arrive in the next flight (5 hours later). We returned later on and found we needed a special permit at BEY airport, only the person on the piece of luggage was allowed back in. Upon receiving the permit, staff continued to press for a name of who confirmed the luggage was there, we told them they had confirmed earlier. I was allowed inside and found the piece of luggage still on the belt though the flight had landed 3 hours earlier and the carousel was being used for another flight. Apparently they don’t bother to check or act on the messages until the end of the day. Finally, we had to argue to be compensated and received $30 USD for our troubles even though they should have offered this as standard practice."
Fordele: "Very spacious and new aircraft from MEA. What’s more, the captain landed the plane exceptionally smoothly but that’s no surprise from coming from that airline."
Ulemper: "Flight was later Seats are not comfortable"
Ulemper: "No special lane for business class"
Ulemper: "When u r listening to a movie and the crew speaks to the passengers the voice is extremely high. Very disturbing"
Fordele: "Direct flight"
Ulemper: "Food and entertainment selection can be improved"
Ulemper: "Price of ticket"
Fordele: "Straight flight"
Ulemper: "Good was mediocre"
Ulemper: "As above Im asking for compensation later on with official email for all my loss"
Fordele: "Even though the flight was short, the still served us a very nice snack. Also the seats seemed to have more leg room that other airlines."
Fordele: "The service is amazing!"
Ulemper: "Lights on No air Hard seats"
Fordele: "Kayak is a wonderful site for ticketing."
Fordele: "Boarding. Hostesses greetings and attitude"
Ulemper: "1- Seat Cushions are all used up and have become uncomfortable to sit on. 2- Safety video was thought to be a limited time promotion, yet has seemingly replaced hostesses safety instructions role and has become over-used and abnoxious to listen to each time. 3- food variety is low and choices of entertainment is limited compared to the price being paid. 4- over the last few years of travelling with MEA, the RUH- BEY trajectory has flown on time a handful of instances. Though it might be the most expensive usd/mile flown. not sure what mea's problem is."
Fordele: "Very good crew and smooth flight"
Fordele: "It was a great flight"
Ulemper: "Upon arriving to the airport I was informed that they had cancelled the booking for no reason. I had to buy a new ticket at the airport for double the price. Now I am concerned about my credit card information being on such an insecure website."
Fordele: "Staff were so nice"
Ulemper: "Food is so so"
Fordele: "The aircraft was clean and the staff were so nice"
Ulemper: "Breakfast was not that good,,,"
Fordele: "good service"
Ulemper: "plane was very late"
Ulemper: "Boarding..no priority for families with small babies"
Fordele: "The crew is very helpful and very friendly"
Ulemper: "The delays while boarding"
Ulemper: "more than one hour delay, is too much and i went out of schedule because of this unexpected and not announced delay??!! which i don't know why it wasn't announced."
Ulemper: "Everything Delay in departure No earphones No pillows"
Fordele: "I like the new plane and its cleanliness, the professional take off and landing, the friendly welcoming and the helpful crew. There was no food due to the short time of the trip, however, a juice box was offered and other on call request were fulfilled."
Ulemper: "The delay in boarding and departure is not a respectable or a pleasant issue, irrelevant of any cause."
Fordele: "I was flying from dubai to Beirut. On the 27th on January. There was heavy traffic on Mohammad bin zayed road. The traffic was literally closed. I went ahead of 4 hours. Got stuck. Reached 20 mns late. The gate was closed. There was no one in the office. I had to sit and wait for zero outcomes. I had to book another flight"
Ulemper: "Flight was delayed for almost an hour!! You have to wait for double the flight duration, which doesn't make much sense."
Fordele: "Timing, cleanliness, staff"
Ulemper: "Everything was great"
Ulemper: "Uncomfortable seats"
Fordele: "I was surprised on my short hour long flight that they still served a food tray. Sandwiches were OK, also included a pudding cup, a juice box and a water cup, more than expected and pleasantly surprised."
Ulemper: "Even after online check in I could not enter through security until I checked into the airport counter, streamlining that process would be more appropriate, especially if you arrive at the airport an hour before the counter opens."
Fordele: "The flight was very comfortable , taking off and landing were Excellent , didnt feel at all any bumping againt runway"
Ulemper: "Cant say much that i didnt like it but there was a chewing gum left on the duty free guide book was left there and Passed unnoticed by cleaning staff"
Fordele: "It was fast"
Ulemper: "The passengers were too loud"
وقف الإعلانات خلال الرحلة الإعلانات كثيرة جدآ
I like the efficiency and punctuality . But all passengers were put in 1 bus for boarding and it was very crowded and no social distancing
The flight was 5 hours late, made us miss our connector to Dallas. No more flights to Dallas until Friday. We were only offered the late flight to Istanbul, hotel overnight in Istanbul. A flight to Houston and we’re are stranded from there. Later, I found a flight to Newark, take a Connector Bus (my costs) to JFK, overnight layover 8 hours, and a flight to Dallas from there. I was refused to change to that flight unless I paid $300, my connector, and any hotel costs if I chose one. Having spent the night before in JFK, I absolutely would need the hotel, it is not safe.
Ulemper: "Alt kunne have været bedre."
Ulemper: "Poor customer service"
Fordele: "Nothing your flight was cancelled I will put a claim to refund"
Ulemper: "Nothing your flight was cancelled I will put a claim to refund"
Ulemper: "Nice and smooth journey"
Ulemper: "Our name wasn’t on the plane first ! After a while our names showed up than the plane left 25 minutes earlier and we were stuck in the airport and no one try to help they just informed us after 4 hours that we need to pay 600$ penalty!"
Fordele: "The staff was kind and well spoken on the flight."
Ulemper: "The gate staff was not forthcoming with information and both of my flights were delayed by an hour and no one shared info with passengers."
Fordele: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
Fordele: "Food was good as it is typical on Turkish Airlines."
Ulemper: "The check in process was terrible. I specifically requested seating together with 2 small children and an injured daughter. The check in process was the most chaotic I've seen in recent times. No clear order, no clear counters. We bounced back and forth before we checked in our luggage. At the gate, another long chaotic line of multiple questioning and bag/body search before we boarded buses to our plane. When we boarded we found out we were split at 2 or 1 seat arrangements (out of 5 travelers). After complaining, there were able to seat at least 3 (with one lap child) together and 1 separate. The plane was uncomfortably hot all flight long despite notifying the flight attendants. The one restroom ran out of soap in the first hour of the 11 hour flight. They quickly ran out of a choice for lunch option and snacks. I fly Turkish Airlines frequently and I usually am satisfied, but this was exceptionally bad experience."
Fordele: "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
Ulemper: "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
Fordele: "On time, friendly, good food"
Fordele: "Long time n not in time Food is not enough quality n quantity for health"
Ulemper: "Must change catering n in time , Staff working in the airport is not pro enough"
Fordele: "Boarding was on time. but food was very bad."
Ulemper: "I reserved my seats for all my destinations . And paid for that in advance. TURKISH airline refuse to give me the same seats and they said this not exceptable for them . I was very mad ."
Ulemper: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Fordele: "Turkish Airlines er normalt, som samlet pakke min favorit, men når indtjekning vælger at sætte 2 voksne mænd på sæder ved nødudgangen der kun er ca. 75% i størrelse af normle (små) sæder, så er 3½ time til Istanbul en lang sammenklemt oplevelse."
Ulemper: "Reducerede nødudgangssæder!"
Fordele: "crew was great, food and beverage service was nice and plentiful, bathrooms were super clean, entertainment offering was great, head support bent perfectly to hold my head"
Ulemper: "1. CRAZY short time to transfer from TLV leg to SFO leg, 1.5 hours, and there were 5 different security lines even though we were always in the international travel area. Very stresfull. I'd much prefer an extra hour layover rather than run through airport. Why was I patted down at the gate??? 2. legroom was cramped, I was comfortable only because seat next to me was empty"
Fordele: "Service and team"
Fordele: "Flight time Prices Service"
Fordele: "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Ulemper: "The sounds of air was to much. I could hear the air outside and was bothering me."
Ulemper: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Fordele: "Food's always good and the staff friendly"
Ulemper: "The sound on the entertainment system is not good...it used to be good but not anymore"
Fordele: "Service, timing"
Ulemper: "Didnt love the food ..."
Ulemper: "I had to take flight from San Juan to JFK on Jet Blue seperate ticket that supposed to leave san juan 5:26 am and get to JFK at 9:18 am , Jet Blue got delayed 5 houres due to the weather , when i got to JFK i went to the counter of Turkish Airlines to re book on another flight , i was attended by Indian look manager , he was very very very nasty with me and he told that the Turkish Airlines had cancelled my ticket and his comment to me ( you boughtyour ticket socheap there fore you need to pay $1650 dollar for new ticket and there is not gurranted i will be takig the next scheduled flight and i have to waite for thenextday ) he was very nastuy, so i went to Emirates Airlines and i bought a new tickets for $1475 dollar and ileft JFKwithen twohours , now when i want to retune from Lebnon i caled Turkish Airkines and they had informed that they cancelled my return ticktes as well , when the plane was delayed in san juan Puerto Rico Jet Blue manager in San Juan call Turkish Airlines to exolaine the situatuion and the agent had confirmed that i will be rebbok on another flight. I lst my ticket with Turkish and i will never recommend this Airline to no one from now on. I,m asking if i can use the monry that i had paid if i can rebook future flight , please do something i lost my tickets with Turkish and i had to pay $1475 dollar on Emirates , NO one seems to care .I have all the proof thatJet Blue gave me the boarding pass on Turkish after the station manager in San Juan called Turkish and they authorized him to print my boarding pass ( i have it all) unfortunatly Turkish refused to helo. Pleaseinvistage this situation and let me know, you may reach me via my email or my cell (787) 409-2288 Kind regards, Hasan Ali"
Ulemper: "Screen was not working to watch movies and only a sandwich was given as dinner. Also drinks choice was very limited"
Fordele: "Constant service, food, entertainment."
Ulemper: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Fordele: "Same as my Los Angeles flight, my Athens flight and my Beirut flight Extremely pleasant"
Fordele: "We arrived safely and on time"
Ulemper: "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."
Fordele: "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
Ulemper: "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."
Fordele: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Ulemper: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."
Fordele: "pleasant flight attendants"
Ulemper: "I didn't really like anything."
Ulemper: "Old plane with questionable food, only few movies. Not impressed and considering not using TA again"
Fordele: "Very friendly crew, specially a guy I believe was called Gilbert maybe."
Ulemper: "There was no intertainment only the map. Not even music."
Fordele: "Flight attendance service is great"
Ulemper: "Boarding process too complicated with several security check points make the travel more difficult"
Fordele: "Great Food, adequate seating, helpful staff, efficient boarding"
Ulemper: "The airplane was a really warm temperature when we boarded."
Fordele: "Good company, no delays, good on board foods. I like Turkish airlines"
Ulemper: "All was good, no any negative impressions. Nothing to write here"
Fordele: "The Turkish airline staff was great and very helpful"
Ulemper: "Itinerary on the way to Amsterdam was not correct and made me miss my first connection No option to pick vegetarian food ."
Fordele: "The entertainment was great Wifi at the terminal was great"
Ulemper: "Boarding was a nightmare, no lines were formed, people were not kept in order People were boarding with oversized luggage and it was allowed by the crew People were talking at a very loud voices across the cabin and staff never intervened Many people were standing during the landing and were opening the overhead compartments, staff never intervened I am allergic to cheese and there was no replacment"
Fordele: "I love how there is wifi on the long flights,great movies,food taste so good and the crew is so nice and helpful. I've tried Turkish Airline few years ago and since then I haven't changed my airline and I book with them to all my family :)"
Ulemper: "I always fly with my dog and he goes with me down by my feet so this could always be uncomfortable cause it's tight and not much place so I wish they give a little better seat for people who travel with their pets on board."
Fordele: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Ulemper: "Nothing negative. Keep up good work!"
Fordele: "Entertainment on board had a good selection of movies"
Ulemper: "The flight from Sarajevo was delayed for more than 2 hours, layover in IST was more than 8 hours, no complementary hotel or lounge stay was offered, selection of movie should take into consideration flight duration"
Fordele: "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
Ulemper: "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."
Fordele: "- service was good. staff is very friendly"
Ulemper: "- it was VERY cold on the plane. on such a short flight i wore a sweater, jacket and ordered a blanket and I was still very cold. I even requested another blanket but they were out. Everyone was complaining about the same thing - seats were very upright, not very comfortable"
Fordele: "The flight was amazing with every detail. Big thanks from cabin crew as well as i had a free upgrade to business seat"
Ulemper: "Everything was awesome and nothing was bad in this flight. Big thanks to the cabin crew team"
Fordele: "God overall"
Ulemper: "Your food is terrible!!"
Ulemper: "When in transit in Athens to a domestic flight they now require you to go through security again...bad news if you bought a bottle if something in your departure airport"
Fordele: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Ulemper: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Fordele: "Modern, clean airplane with spacious seating and attentive crew."
Ulemper: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Fordele: "Price, food was fine,"
Ulemper: "The staff was super aggressive to put all handbags under the seat even with empty compartment bins. Once the big bags are in why should they be so mean of the compartments are still empty?"
Ulemper: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."
Fordele: "Walked away from plane."
Ulemper: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Ulemper: "The boarding process can be better handled.. it's sort of a mess"
Fordele: "That i got home - finally..."
Ulemper: "Almost everything."
Fordele: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Ulemper: "More time for connecting flight. A better staffed airport, and more sympathetic staff."
Fordele: "Was on time and staff is always great"
Fordele: "Comfortable flights. On time. Nice staff."
Ulemper: "Food was not great."
Fordele: "Everything was perfect"
Fordele: "Roomy seats and good food"
Fordele: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Ulemper: "Smooth check in and people were orderly. Pleasant experience."
Ulemper: "The check in staff at the front desk were extremely rude and forced me to check and pay for a bag that was a carryon."
Ulemper: "Flight was late two hours..."
Ulemper: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."
Ulemper: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"
Fordele: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Ulemper: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Fordele: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Ulemper: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Fordele: "The crew were very professional and polite on board and the food was excellent"
Ulemper: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
Fordele: "Everything think was good! The pilot too strong"
Fordele: "-professional staff - on time"
Ulemper: "- lack of entertainment"
Fordele: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Ulemper: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Fordele: "Had to pay to check my bag in. Even though it was a patronize."
Fordele: "Was good space."
Ulemper: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Fordele: "Excellent AEGEAN staff, polite and helpful."
Fordele: "I like the crew on the flight only."
Ulemper: "I never like the unpolite coordinating with the travellers."
Ulemper: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
Ulemper: "In my electronic ticket there was no information about charges for luggage. I'd tried to access a site to learn about it but could not get it. At the airport I was told that I had to pay $50 (cash only) for a small suitcase I was checking in. I've found it dishonest. The seats were very tight - no leg room."
Fordele: "Very bad"
Ulemper: "All the team"
Ulemper: "Delay 1 hour and 20 minutes at departure"
Fordele: "Wasn't expecting so much food for such a short journey, but it was delicious, and views from the plane were gorgeous."
Fordele: "Check in was easy. Plane seemed well kept inside. Attendants nice."
Ulemper: "Hot! Little to no AC. Flight delayed an hour because first plane had AC problems."
Fordele: "On time departures and on time arrivals, full meal service and drinks"
Fordele: "the service food and punctuality"
Fordele: "It was on time, the food was excellent, comfortable"
Ulemper: "It was cleaned, good food, duty free shop and the service"
Fordele: "Staff is helpful in the plane, on the ground and on thephone. Ahead of time."
Ulemper: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
Fordele: "Good plane and crew."
Ulemper: "Bathroom facilities at the airport totally filthy and out of order."
Fordele: "Leaving and arriving on time, snacks not bad."
Ulemper: "I was charged 68 Bulgarian levas on our way back to Beirut . I had the same language from Beirut to Sofia and didn't pay any penny They asked from me 40 EUROS but the lady accepted 68 Levas. I wonder if the money went to the pocket of the employee."
Fordele: "It was inexpensive"
Ulemper: "Could not get seats selected The seats are really tight"
Fordele: "Was ok."
Ulemper: "Delays due to ground traffic in Mykonos"
Ulemper: "Terrible seats uncomfortable that could not even recline"
Fordele: "loved the airline! would fly with them again."
Fordele: "the food was really good, and somone met us to get us to the next flight"
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Delayed flight, it is noticeable airplanes noticeable aged
They canceled our flights that went on anyway.
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Fordele: "I liked how generous they were with food and drinks"
Ulemper: "Free WiFi could have made the flight a lot better"
Ulemper: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Ulemper: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Fordele: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Ulemper: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Fordele: "Everything perfect and arrive to destination on perfect time."
Ulemper: "All positive."
Ulemper: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Fordele: "Flight was on time."
Ulemper: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Ulemper: "Information on arrival time was not correct"
Fordele: "Food was great, enjoyed watching videos, staff very profession and friendly."
Ulemper: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"
Fordele: "The crew was amazing, flight on schedule and good entertainment."
Ulemper: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Fordele: "Just as I expected. And I made my last connection easily."
Fordele: "No delay and nice staff"
Fordele: "The entertainment was amazing"
Ulemper: "The seats were a bit hard"
Fordele: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Ulemper: "Everything was very good."
Fordele: "Nice attention and good food. Plane and seats are confortable"
Fordele: "The space at my feet with the chair in front was a bit akward."
Ulemper: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Fordele: "Nice aircraft"
Ulemper: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Fordele: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Ulemper: "The earphones could have worked!"
Ulemper: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Fordele: "Friendly staff"
Ulemper: "Security check at gate; No priority"
Fordele: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Ulemper: "No downsides at all"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Ulemper: "There were several flight delays and gates were changes a few times."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Flight crew very nice"
Ulemper: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Fordele: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Ulemper: "Boarding was chaotic and congested with not much information or order."
Ulemper: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Fordele: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Fordele: "Bording was good and general flight ok"
Ulemper: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Ulemper: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Fordele: "Very friendly service!"
Fordele: "The staff was extremely pleasant. Food was good!"
Ulemper: "Have no complaints"
Fordele: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Ulemper: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Fordele: "Cabin Crew was awesome."
Ulemper: "Entertainment System was not working and no Non-veg food option in flight."
Fordele: "Short-hop flight, fit for purpose."
Fordele: "staff was fine"
Ulemper: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Ulemper: "OLD plane without comfort or entertainment"
Fordele: "I really like the spaciousness, the plug ins and general service"
Ulemper: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Ulemper: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Ulemper: "magazines very dog eared and some badly torn"
Ulemper: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Ulemper: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Irritererende forsinkelser og ventetid i lufthavn og flyver
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "See previous note about lost bag."
Ulemper: "See previous note about lost bag."
Fordele: "Crew was very pleasant."
Ulemper: "There were no announcements at all about the delays! It was confusing and poor service."
Fordele: "Crew was amazing. Seat was better then usual."
Ulemper: "Don’t make us pay for our drinks."
Fordele: "Fairly easy boarding process and nice staff"
Ulemper: "Delayed about an hour once all boarded"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "Good selection of movies and music. Food was mediocre."
Ulemper: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Ulemper: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Fordele: "Excellent short flight"
Ulemper: "Did not eat"
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Ulemper: "Not a thing"
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Good crew"
Ulemper: "Premium economy wasn’t as good as others"
Fordele: "Guess what, we took off and arrived on time!"
Ulemper: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Fordele: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Ulemper: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Most everything"
Ulemper: "I'd like to be able to get seats together as a family before getting to the gate...I had to ask for switches both outbound and inbound, which they were nice enough to make."
Fordele: "on time"
Ulemper: "food selection"
Fordele: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Ulemper: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Ulemper: "I didn't like having to buy alcohol or anything extra on an international flight."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Fordele: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Ulemper: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "On time, easy boarding"
Ulemper: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Fordele: "Good service, pleasant staff."
Ulemper: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Fordele: "Great flight, on time great crew."
Fordele: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Ulemper: "No major complaints on this flight."
Ulemper: "No food, no entertainment"
Fordele: "Cannot think of anything."
Ulemper: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Fordele: "Waited for us when flight showed up late"
Ulemper: "Cramped cabin"
Fordele: "The food was excellent and the flight was smooth."
Ulemper: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Fordele: "I mean, it was how a flight should be, painless."
Fordele: "I am pleased we landed."
Ulemper: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."
Fordele: "The movie selection"
Ulemper: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Ulemper: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"