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Det billigste fly

1.334 kr.

Gennemsnitspris på returrejse

2.985 kr.

Godt tilbud på returrejse

2.396 kr.

Godt tilbud på enkeltrejse

1.931 kr.
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Ofte stillede spørgsmål for booking af fly fra København til New York John F Kennedy

Top 5 flyselsskaber der flyver København Kastrup til New York John F Kennedy

Score baseret på KAYAK brugeranmeldelser
SWISSTotale score baseret på 8937 bedømmelser
Fordele: "Crew"
Læs mere om SWISS
Fordele: "Crew"
Fordele: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Ulemper: "Need more leg room. Cramped for 8 hours is not a good thing"
Ulemper: "Food could be better"
Fordele: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Ulemper: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Fordele: "Everything"
Ulemper: "Nothing"
Ulemper: "Very hot on board"
Fordele: "The movie"
Ulemper: "More space! The crew could have been nicer"
Ulemper: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Ulemper: "entertainment sound"
Fordele: "Crew was attentive and overall I enjoyed the flight"
Ulemper: "Food could have been better"
Fordele: "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Ulemper: "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."
Fordele: "Responsive excellent crew."
Ulemper: "Long waits to get to the bathroom. Plane dated."
Fordele: "The food and service."
Fordele: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."
Fordele: "Professional courteous staff"
Ulemper: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Fordele: "Crew great service"
Ulemper: "Boarding was slow —delayed takeoff for nearly an hour"
Fordele: "Entertainment"
Ulemper: "I would have liked a better selection of movies and TV series and games"
Fordele: "I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent."
Ulemper: "Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable."
Fordele: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Ulemper: "I can’t think of anything I did not like at all"
Fordele: "We did not get on any flight to NY!!!!"
Fordele: "Not applicable"
Ulemper: "See above."
Fordele: "Flight was fine"
Ulemper: "Check in at Nuremberg terrible"
Fordele: "On time and standard service."
Fordele: "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Ulemper: "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."
Fordele: "Excellent organization, food and entertainment. Impeccable service."
Fordele: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Fordele: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."
Ulemper: "Bathroom not clean"
Fordele: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Fordele: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Ulemper: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."
Fordele: "The crew was amazing, also the service given since it was a long flight."
Fordele: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Ulemper: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."
Fordele: "Great complimentary chocolate."
Ulemper: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Fordele: "Short flight.."
Ulemper: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Ulemper: "Slight delay."
Ulemper: "entertainment machine in my seat did not worked"
Fordele: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Fordele: "Food and entertainment"
Ulemper: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Fordele: "crew was great"
Ulemper: "my entertainment controller did not work and my daughters head phone plug would only half work."
Fordele: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Fordele: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Ulemper: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."
Fordele: "Courteous staff,"
Fordele: "Comfort of the flight ,very friendly staff"
Ulemper: "Nothing"
Fordele: "The crew on Swiss Air is very welcoming. The food was pretty good and there was frequent beverage service, so you don't get dehydrated like on other airlines."
Ulemper: "The seats decline fairly far back into the next seat. As a result, some of the passengers got agitated if they do not go with the flow and decline like dominoes. Both legs of the flight we had the people seated behind us kicking and shoving our seats. One gentleman was kicking my seat for a couple hours and made a scene on the outgoing flight. The stewardess addressed the gentleman and explained that I had to decline my seat because the seat in front of me was declined. My knees were jammed into the seat in front of me, so every time the gentleman kicked me, it not only hurt my back, but my knees. The couple behind us on the return flight jumped the line to get onto the flight, kept kicking our seats and then pretended they did not understand when we asked that they stop. I think the pilot should address the issue upfront so this toddler like behavior does not go on. I am not sure if it is common behavior, but not something I have experienced on an American carrier."
Fordele: "Nothing distinguishes itself for better or worse than usual in coach."
Fordele: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."
Fordele: "The service , the hospitality and kindness"
Fordele: "service personnel were excellent. Espresso is great."
Ulemper: "Business class main meal was disappointing."

Crazy cold

Ulemper: "Seat wasn't comfortable"
Fordele: "The crew is nice"
Ulemper: "Boarding was horrible."
Fordele: "Very nice, pleasant crew."
Ulemper: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Fordele: "The plane was nice, entertainment options were great, pilot was super kind."
Fordele: "I loved being upgraded to first class and the crew was so attentive."
Ulemper: "Nothing, glad this was a better experience than the trip to Miami."
Fordele: "Comfy"
Ulemper: "Seats a lil tight"
Ulemper: "uncomfortable seats, thin seat cushions"
Ulemper: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Fordele: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Ulemper: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Fordele: "Crew was good seat comfortable"
Ulemper: "Better snacks"
Ulemper: "Both Copenhagen and New York need to go a better job on the flow of passengers through Passport control."
Ulemper: "It was lovely. It was my flight from nyc to dc that was terrible."
Ulemper: "the flight was delayed and so I missed my train home"
Fordele: "Amazing service from crew"
Ulemper: "Friendly crew and lots of good free snacks!"
Ulemper: "Bigger personal space"
Ulemper: "Food was ok...cramped space"
Fordele: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Ulemper: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Fordele: "Food was good and plentiful. I definitely left the flight feeling full."
Fordele: "Nothing."
Ulemper: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Fordele: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Ulemper: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Fordele: "Food and entertainment was good"
Ulemper: "The bathroom I used was disgusting."
Fordele: "Hot towel was a plus"
Ulemper: "The seats weren't that comfortable"
Ulemper: "N!A"
Fordele: "The flight attendant, Winsom, was fantastic."
Fordele: "Food was good and so was the movie selection"
Ulemper: "Boarding was slow and the interviewers were disrespectful. Also I was upgraded last minute and I could never understand the system by which upgrades to first class are granted. Just because I used my points to buy the flight I wasn’t eligible for an upgrade to the one seat left in first class even though the flight is full and I am the first one on comfort+ upgrade list and there was no one on delta one upgrade list."
Ulemper: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Ulemper: "No wifi, no leg room"
Fordele: "Great movies...."
Ulemper: "It takes time and worries to find the air train and Aeroflot registration."
Fordele: "Great and friendly crew"
Ulemper: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Fordele: "The staff. They were very helpful and polite!"
Ulemper: "We didn’t leave on time"
Ulemper: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Ulemper: "Basic economy has way too many restrictions"
Fordele: "Loved the customer service & movie options"
Ulemper: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Fordele: "Good flight crew"
Ulemper: "Flight was delayed with no explanation."
Fordele: "Nice people. Very helpful."
Ulemper: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Fordele: "The airline did not disappoint and the customer service were very professional"
Ulemper: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Fordele: "Great gate agent at JFK on the layover."
Ulemper: "No assigned seats on second flight til we got to JFK."
Fordele: "Entertainment, food having only two seats on our side of aisle."
Ulemper: "Leg room"
Fordele: "We did eventually get there"
Ulemper: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Fordele: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Ulemper: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Ulemper: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Fordele: "They had good entertainment for free. There were movies, tv shows, and games."
Ulemper: "The plane was delayed for 5 hours and the ride was longer than expected."
Ulemper: "Vi skulle fra Aalborg til Austin TX. Først blev vores fly fra Amsterdam til Atlanta cancelled. Vi blev ombooket via Detroit. Men så var flyet til Detroit forsinket, og køen i immigration var så lang at det ikke kunne lade sig gøre at nå flyet til Austin. Nu sidder vi så og venter på det næste fly til Austin, og er meget trætte. 2 ombookninger på samme rejse - det har jeg dog alligevel aldrig oplevet før!!!"
Ulemper: "Vi skulle fra Aalborg til Austin TX. Først blev vores fly fra Amsterdam til Atlanta cancelled. Vi blev ombooket via Detroit. Men så var flyet til Detroit forsinket, og køen i immigration var så lang at det ikke kunne lade sig gøre at nå flyet til Austin. Nu sidder vi så og venter på det næste fly til Austin, og er meget trætte. 2 ombookninger på samme rejse - det har jeg dog alligevel aldrig oplevet før!!!"
Fordele: "Comfortable, courtesy, good service."
Ulemper: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Fordele: "Quick, clean"
Ulemper: "I was in the back seat"
Fordele: "Painless"
Ulemper: "Price of food"

Flyet var forsinket - både i LAX og i Frankfurt - dårlig information

Forsinkelse fra Beirut. Tasken nåede ikke med

Fordele: "Nice crew"
Ulemper: "More comfortable seats"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Everything"
Ulemper: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Fordele: "Comfy flight and early arrival."
Ulemper: "Had to run to catch the connecting flight"
Fordele: "Flight arrived early."
Ulemper: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Fordele: "Flight crew and food was wonderful."
Fordele: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Ulemper: "Food could be a bit tastier ..."
Fordele: "Attentive and friendly staff, great food and plenty of drinks!!!"
Ulemper: "Seat!!!!!!!!"
Fordele: "Relaxed trip. We were well cared for. Again very good staff"
Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Ulemper: "The food is not very good"
Fordele: "Everything in order and on time."
Ulemper: "N/A"
Fordele: "The service."
Ulemper: "We landed an hour later than planned with no warning, I missed my connecting flight."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
Ulemper: "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."
Fordele: "Complementary Drinks. Beautiful Flight Attendants."
Ulemper: "Nothing"
Ulemper: "Tv didn't work most of time. Food was terrible."
Fordele: "Good overall experience"
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Ulemper: "N/A"
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Ulemper: "N/A"
Fordele: "The staff was helpful and courteous"
Fordele: "the crew was courteous, attentive, accommodating."
Ulemper: "crew was not friendly"
Fordele: "The chicken, potatos and spinach dish was the best. I like that they have you a pillow, cover, and headphones."
Ulemper: "At first the movies worked then they did a reset and my audio stopped working and they did another reset when I let an attendant know about it and it still didn't work. They never came back for me to let them know about the problem."
Fordele: "Service and comfort"
Ulemper: "staying 11h with no assistant"
Fordele: "The food"
Ulemper: "The seats"
Fordele: "The service was great and it was fast. Nothing super special about the airline"
Fordele: "The whole experience was GREAT!"
Fordele: "The seat was very comfortable"
Ulemper: "They change the gate for transfer last minute"
Ulemper: "Boarding was a little chaotic. Everyone kind of ran up."
Fordele: "everything"
Ulemper: "none"
Fordele: "NOTHING"
Ulemper: "The plane left without us and we were still in the air. They shut down the airport in Frankfurt so we couldn't take off at our destination and when they allowed us to fly into Frankfurt, Lufthansa didn't wait and hundreds of people were stranded from different areas because of the closed airport to all flights. We waited 5 hours to rebook a destination back to the USA and traveling lasted 24hours. Right now I'm not sure if I'll be refunded my tickets for thedomestic airline flight. WE will NEVER want to fly out of Frankfurt and especially with Lufthansa. I have to say the people at the service counters were very nice and helpful but it took 5 hours to get serviced and were missed 2 possible connecting flights. Lufthansa was a good airline but that was 20 years ago. The airport is too big now has too many delays so I'll avoid it at all cost."
Ulemper: "The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work."
Fordele: "Great seats, with legroom and ample food."
Ulemper: "N/A"
Fordele: "The flight staff was excellent!"
Fordele: "I loved everything."
Fordele: "Great airplane seats in Prem. Economy."
Ulemper: "Information access to cancelled flights was horrible. Impossible to get assistance."
Fordele: "Nothing"
Ulemper: "They cancelled my flight and I spent 7-8 hours on phone trying to resolve."
Fordele: "Overall a pretty good flight."
Ulemper: "The in-flight wasn't working, so no movies on a nine hour flight."
Fordele: "Not many qualms during the flight back from Frankfurt - the flight was comfortable and the entertainment system functionded."
Ulemper: "I enjoyed the food on the flight back, however want to note that by the time the crew got to serving economy there were only beef dishes left and passengers were left with no options besides beef. The boarding process was also a bit overwhelming."
Fordele: "Amazing crew"
Ulemper: "Maybe not BA fault but immigration wait at jfk was 11/2 hours!"
Fordele: "Easy and quick boarding."
Ulemper: "Seat space was tight"
Ulemper: "Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me."
Fordele: "Crew was super friendly."
Ulemper: "I wish I’d have an aisle seat, but flight was full."
Ulemper: "The food needs some improvement!"
Fordele: "The entertainment options are good, the food is good and the aircraft was clean with plenty of plugs for mobile devices."
Ulemper: "The boarding process was chaotic. Also other than checking boarding passes airline staff don’t help people find their seats or get settled."
Fordele: "Crew were very good"
Ulemper: "We had a delay caused by over filling of fuel"
Fordele: "Crew was mostly attentive and helpful."
Ulemper: "Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front."
Fordele: "i liked crew's attitudes."
Ulemper: "n/a"
Ulemper: "No seat choice even at check in time."
Ulemper: "1,5 hr delay. No effort from the cabin crew to compensate for delay. Just stuck in our seats for 1 hr waiting for the airline to be cleared for take off. Would have been nice with a hot towel for face and hands after a long semi-night flight (10hrs). Extremely cold. Everyone was freezing and coughing due to very, very cold cabin air. Very old entertainment system. Grainy blurry screens. No charging of devices via usb. The control was fixed to armrest and was accidentally pressed al the time while resting and arm on the armrest. Remote gate in LHR."
Ulemper: "No free non-alcoholic drinks. Everything at a fee. Remote gate in LHR."
Fordele: "Meals, crew, movies"
Ulemper: "N/A"
Fordele: "I liked that it was a short flight."
Ulemper: "I didn’t dislike anything about the flight."
Fordele: "Customer service was helpful as they could possibly be.. once you are able to contact them."
Ulemper: "It was very difficult to contact customer service if the hours are not a time the office in NY, USA is open."
Fordele: "Boarding was quick and well organized. The plane was clean and prepared with blankets and pillows. Updated movies and entertainment."
Ulemper: "We missed our connection and british had booked us automatically on the next available flight which was helpful. However--- we paid to pick our seats and we got stuck in both middle seats. I also got skipped on the first round of beverage service. The entire crew was congregated in the middle part and when they finally made their way back to the cabin for trash I asked the flight attendant if I could please get a beverage as I was skipped. He said yes let me gather this trash and ill be back. He never returned. Then everyone was served their meals and I then was also skipped. Flight crew congregated again in the middle and my sister and I had to wave our hands up in the air to grab anyone's attention so I could get my meal. At that point they were out of the vegetarian option and I got a small oh we didn't mean to skip you comment. Pretty disappointed with this flight."
Ulemper: "Delayed 4 hours and lied to the entire time that it would “only be 20 more minutes” while we were just sitting in the plane on a very old, uncomfortable plane"
Fordele: "The food was good"
Ulemper: "Because of technical difficulties, we had to get off the plane after having boarded so it left with 1h30 delay. That can happen to everyone though but that's not it. On the plane, after having paid for specific seats, the entertainment system did not work as well as the individual lights despite the crew knowing about it. When we notified them, all they said was "Oh! Someone should've told you. Sorry." The one in charge of the crew offered us champagne but never came back with it. So with my girlfriend, we spent 8 hours from London to NYC in darkness with no entertainment despite having paid for it. Finally, I've been trying to get in touch with customer service for 3 weeks now and I still haven't gotten a hold of anyone."
Fordele: "I"
Ulemper: "I was treated with so much disrespect, I wonder why tho. One of the crew members (a plus sized lady) came off to me as racist, she treated everyone else with a smile and cautious attitude but was so fast to tell me off. Would it be a coincident that the rest people are white like herself? I'm never flying BA again."
Ulemper: "my trip to England was a nightmare starting with American Airlines not being able to find my flight or my name in the system. It was worse on the return from Gatwick. They also couldnt find me in the system and i blame it all on this Kayak travel site. I will never again use Kayak !!!!!!!!!!!!!!!!!!!! my trip was a nightmare."
Fordele: "Flight was safe and not cancelled."
Ulemper: "BA needs to adopt the Ryanair policy of limiting the number of carry-on bags allowed on board. BA needs to work better on cabin maintenance. Some reading lights did not work. Ryanair cabin crew are nowadays polite and cheerful. BA crew seem stressed depressed and defensive."
Fordele: "Ground staff in London was amazing! The flight from Barcelona to London was delayed because of weather condition. Once we arrived in London the ground staff made sure all of us (almost 20 people, lots of kids) could get the flight connection to JKF. The shuttle bus was already waiting for us, the ground staff indicated to us the faster way to get to our gate after passing through security checking. Everybody could get the JFK flight!"
Ulemper: "I'm gluten intolerant and there was no gluten free snack!!! Lunch was served as soon as the plane took off, but for the next 5h of flight nothing else was served. I asked if they had some gluten free snack, they told me there were going to check, but they never got back to me with an answer. I was starving arriving in NY. Aircraft was too old and it didn't have USB charger. And the individuals screens were also too old and had really bad quality for watching movies! It seemed that I was in a flight from 20 years ago!"
Fordele: "Excellent service on both British Airways flights. Wonderful people! Comfortable seats, timely boarding process, and good communication from our captain"
Ulemper: "We lost our in-flight entertainment just a couple hours into the flight... the staff did all they could to try to fix it to no avail, and collected blue cards from all passengers affected. They were very nice. There was nothing they could do."
Fordele: "Good preboarding with wheelchair in JFK a little more hectic in Heathrow but very useful because it is a very long walk."
Ulemper: "System for communication at Heathrow about what to do when arriving and looking for a wheelchair."
Fordele: "The flight attendants and crew were great"
Ulemper: "NA"
Fordele: "I can't believe how close the seats are. The lady behind me got mad at me for wiggling in my seat. My butt was sore as the seat is so small and the guy next to me had his arm on the console all the time so I had to lean left the whole trip. I couldn't charge my phone for 8 hours of the flight so when I got to JFK my phone was dead. It doesn't heart to put power plugs in every row. This is the 21st century and this is British airways representing great Britain. I guess gb isn't great no more. One more thing I don't eat pork and when the flight attendant offered me dinner she said I only have sausage. Be considerate on passengers that don't eat pork"
Ulemper: "Nothing"
Ulemper: "Mangler benplads"
Fordele: "I really appreciated the size of the seats, the hot meal service, the attentiveness of the attendants, really the whole experience especially since I had been dreading the whole thing. I have spinal disc problems and consequently leg pain and difficulty sitting, especially in cramped spaces. I upgraded to WTP especially for that reason and was not disappointed. If I ever fly again, if BA goes there, that's going to be my choice."
Ulemper: "I liked everything about the flight."
Fordele: "Crew was polite, helpful."
Fordele: "Comfortable cabin pleasant crew. On time."
Ulemper: "BA charges for everything even water."
Fordele: "Crew was very helpful with an issue I had with my second flight"
Ulemper: "No complementary snacks"
Fordele: "The crew was nice in the wake of being delayed for hours."
Ulemper: "Check in took forever. I wasn't able to check in online and was told "this is the price you pay" when I received word that my wife and I wouldn't be sitting together. Then we went to board far later than we were supposed to. After boarding the plane we sat for easily a half hour not moving with no information. Then find out there is scheduled maintenance which would be another hour. AC was shut off and got hot. Started to deplane but we were in back and didn't make it because they reveresed their decision. Got back on and said we would be leaving shortly. In all we say on the plane over 3 hours prior to take off. Never flying with your company again. Easily the worst experience flying ever."
Fordele: "meals"
Ulemper: "No internet"
Fordele: "The complimentary meal was very good and a decent amount of food that satisfied my hunger. Free wine."
Ulemper: "Old old entertainment systems. My TV wasn't working for the first hour of the flight. Crew had to keep restarting the entire plane's entertainment system in order to finally get mine to switch on. Plane was also very old"
Fordele: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Ulemper: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Fordele: "Great crew. Super nice and helpful. Plenty of entertainment options."
Ulemper: "Boarding was ok"
Fordele: "2 of the flight attendants"
Ulemper: "The anarchy boarding process. The lack of plugs on the flight. The 2-year-old lap child in the seat with his Mom next to me that kicked, threw, fussed, hit, cried and more through most of the 8-hour flight because somehow a child that big doesn't need his own seat. The lousy, lousy food. The lack of food. The seats that were so tight I couldn't get up to use the lavatory when the inconsiderate woman in front of me put her seat back (and I'm totally average size). The awful entertainment selection. The worn, dirty plane."
Fordele: "Both of my flights had no person in the middle seat, so I was able to spread out more in the space which made it much easier to get some sleep, especially on my red eye flight!"
Ulemper: "No complaints; great service! I'd definitely fly British airways again."
Ulemper: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"
Fordele: "The crew were awesome-very polite, friendly and helpful! Food was also excellent."
Fordele: "Flight attendants were great; very attentive to passengers' needs."
Ulemper: "Passengers were hanging out by exit door with no regard to rules and were not giving any warnings-this made other passengers anxious. My seat was broken so I could not recline when the passenger in front of me fully reclined. Very unfortunate!"
Fordele: "The food was very good. Tarragon chicken."
Ulemper: "Not large enough seats"
Fordele: "We did land OK but JFK was snowed in and this probably caused the many problems we encountered. Iq always have bad luck flying in and out of that airport so I don't completely hold BA accountable. Staff we polite and efficient."
Ulemper: "We were stuck in the plane for an hour and a half after landing at JFK. On the ground they ran the engines so loudly my husband got a terrible headache. We mentioned the noise problem but were ignored. Once allowed to debark we were crammed into a long cold hall and waited another 1/2 hour before moving towards immigration clearance. To top it off the baggage conveyer system was broken and we waited another 45 minutes before they shut the building down. So we left with no luggage exhausted. One piece of luggage was left back in London. Not pleasant at all. We did get our luggage returned 3 days later. That was good."
Ulemper: "Missed connection again at Heathrow. That's 2 out of 4 of the last trips."
Ulemper: "We purchased tickets months in advance. We were unable to check in online ahead of time so they put us on standby. We were informed by the airline that they overbook 20% - always. I purchased a seat on that flight, I should have been guaranteed that I got it. Being unable to check in early should not be a cause to bump us."
Fordele: "Everything was great"
Ulemper: "No complaints"
Fordele: "Almost everything"
Ulemper: "Airplane traffic in jfk"
Fordele: "Not much"
Ulemper: "Better bathroom access for premium economy"
Ulemper: "Delayed as usual."
Fordele: "Smooth price getting boarding pass and we were anytime sit together"
Ulemper: "All good"
Ulemper: "Crew service; food and general customer service"
Fordele: "Yes! They were helpful and nice as well on the flight."
Ulemper: "Mhm.. Nothing."
Fordele: "American Airlines ancient crew could not be bothered"
Ulemper: "The crew could have given a care and tried to make eye contact"
Fordele: "Comfortable seats and good food/service throughout the trip."
Fordele: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Ulemper: "choice of snacks or food"
Ulemper: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Ulemper: "Having a crew ready"
Ulemper: "Crew was cold and rude"
Fordele: "The flight attendants"
Ulemper: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Fordele: "The boarding was great. The food and comfort was consistent with the average."
Ulemper: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Fordele: "Flight was late, food gave me diarrhea o"
Ulemper: "Old plane"
Fordele: "Crew was very experienced."
Fordele: "Boarding, crew, frequent refreshments."
Ulemper: "Entertainment was virtually non-existent"
Fordele: "Nice seat. Good food. Good service."
Fordele: "Personal screen with all recent movies at no charge, my flight was almost 8 hours and I received four times meals and snacks"
Fordele: "Left and arrived on time."
Ulemper: "Would have preferred getting a better seat."
Fordele: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Ulemper: "There wasn't individual entertainment unless i used my own device."
Fordele: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Ulemper: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Fordele: "Just about nothing."
Ulemper: "Aged plane, aged bitter crew."
Fordele: "Arriving on time for the next connection"
Fordele: "That it got me home"
Ulemper: "With one exception, personnel very unfriendly."
Fordele: "Roomy seat"
Ulemper: "Lousy food"
Fordele: "The crew was amazing"
Ulemper: "The airplane was very old and I couldn't hear or see the "entertainment"."
Ulemper: "Entertainment options were great"
Fordele: "The flight was calm and clean. Not much turbulence. The flight staff was polite and there was plenty of room."
Ulemper: "The food was horrible and the seats were a little uncomfortable but everything else was pretty good"
Fordele: "Not much"
Ulemper: "Older plane"
Fordele: "The airplane was new and very spacious. Air hostess were very accommodating. The flight took off and landed on time. Food and snack quality was amazing. Entertainment options were plenty. Restrooms were clean and smelled fresh through the journey."
Ulemper: "Since my flight was connecting from London to New York we barely had a break even though we were suppose to have a 2.5 hour layover. As soon as we got off our first plane we were directed to American Airline security where they questioned me about my trip and what I did in Spain. Then I was directed to TSA where it took a long time to get through the lines. I got to my gate an hour before take off and they were already boarding. I didn't have a moment to take a bathroom break or grab a drink/snack. But again, this experience was not all that bad because all the positive notes listed above."
Fordele: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Ulemper: "Tight seating and aisles."
Fordele: "Crew"
Ulemper: "No screens"
Fordele: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Fordele: "At least they kept throwing food at us on the plane."
Ulemper: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Fordele: "Nothing"
Ulemper: "Lost connection"
Fordele: "No major issues with the flight itself, see below for MAJOR issues with check-in and checking bags."
Ulemper: "The organization with American Airlines at Charles de Gaulle was absolutely pathetic. I understand it's a busy airport, but NONE of the other airlines had lines like American did. Then by the time you get up to an American airline employee, incompetence was written all over their faces. The straw that broke the camel's back was that they insisted on separating my partner and me while doing security questions, meanwhile other parties who were together were not separated (LGBT discrimination). This pushed us back 10 minutes--we were separated and he was having to wait for me after the questioning to get my bag checked, too. I'll add that we arrived to the airport with over 2 hours to spare before our flight which should have been more than enough time. We probably would have missed the flight if not for a few decent Charles de Gaulle employees who bumped us though lines at customs when they realized the time crunch, no thanks to anyone with American Airlines. I heard so many saying they will not use American Airlines again, and how saving a few dollars was not worth the headache. Flying is already stressful enough, don't make it that much worse."
Ulemper: "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
Ulemper: "The staff was rude not helpful and mean worst crew I've ever seen and I fly alot"
Ulemper: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Fordele: "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
Ulemper: "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
Fordele: "Nothing."
Ulemper: "They would not let me board for being less than 5 minutes late."
Ulemper: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Fordele: "The stewardess/flight crew were awesome."
Ulemper: "Airport staff, tight seats and boarding process."
Fordele: "The crew was OK"
Ulemper: "Entertainment extremely poor."
Fordele: "Flight was on time and the crew were excellent."
Ulemper: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Fordele: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Ulemper: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."
Fordele: "Crew"
Ulemper: "Charge for changing date"
Fordele: "Variety of entertainment."
Ulemper: "Flight attendant was a little snippy sometimes."
Ulemper: "flight delay"
Ulemper: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"

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13t. 00min.CPH-JFK
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15t. 51min.CPH-JFK
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