Baggagen i Frankfurt ankom så sent, at jeg mistede mit næste fly og måtte overnatte 2 dage i byen indtil den næste fly til destinationen!
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Fik ikke min kuffert med fra München!! Kæft det er ringe service!
Fik ikke min bagede med fra München!! Det fandme for dårligt..
Forsinkelse fra Beirut. Tasken nåede ikke med
Ulemper: "Food, entertainment program, pillows and blankets would have been nice,"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "The crew"
Ulemper: "The seat space and food"
Fordele: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Ulemper: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Ulemper: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "All great except my seat."
Ulemper: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Fordele: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Fordele: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Fordele: "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"
Fordele: "Great aircraft"
Ulemper: "Waiting for arrival gate"
Fordele: "Comfortable plane, food good, flight attendants professional. No complaints"
Fordele: "Everything went off without a hitch. Love how organized Lufthansa is."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "Large comfortable seats, excellent crew and service, frequent food and beverage offers"
Fordele: "everything was great. Service and pilots are at the top level of the proffessionalism."
Fordele: "One of the crew members, a male, was very nice."
Ulemper: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Ulemper: "We sat at a very very bad seats. No space for the legs. And when we wanted to go to the rest room it was so narow we couldn't get out or up."
Fordele: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Fordele: "Its easy to switch planes. If u have connecting flight . Good entertainment. Good crew"
Ulemper: "The food is horrble and leg space"
Fordele: "Great service and food."
Ulemper: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Fordele: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Ulemper: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "It was ok"
Ulemper: "Two flights were both late Had to run to gate Luggage delayed"
Fordele: "Prem Econ was good. Space, crew, etc."
Ulemper: "Could have had additional snacks or drinks during the flight."
Fordele: "food and drink very good, flight crew was very nice"
Ulemper: "boarding was very cramped ,flight was delayed , I lost my luggage"
Fordele: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Fordele: "Efficient and pleasant service."
Fordele: "Very nice staff, lovely meal with wine and beer included. Overall experience very nice!"
Ulemper: "We were late about 30 minutes at boarding. Late to connecting flight but didn't miss it!"
Fordele: "The professionalism and warmth of the staff, the food, the wet towels before a meal. We appreciated the constant supply of beverages to keep us hydrated."
Ulemper: "The disjointed announcements which kept disrupting the movie we were watching. It would be helpful to have one single announcement instead of breaking it up into several smaller units. We had a serious issue with a passenger in front of us who kept jamming his seat back into our knees. The flight staff did a great job of trying to resolve the issue. But the bottom line is that the seats are way too close together for such a long flight."
Fordele: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Ulemper: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Fordele: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Ulemper: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Fordele: "crew, food, seat location, service."
Ulemper: "Entertainment selections were limited."
Fordele: "The most professional and helpful crew"
Fordele: "Ground crew very helpful to get connecting flight on time"
Ulemper: "Run to get in on a plane"
Fordele: "Everything was good."
Ulemper: "everthing was good!"
Ulemper: "My entertainment screen was barely functional. Also, I was in a window seat and the space under the seat in front of me had a white metal box taking up part of my legroom. Not anything I would have seen on a seating diagram."
Fordele: "Love crew & very clean"
Ulemper: "Need better food options for vegans"
Fordele: "Having power at the seat is great. The movie player is a nice bonus for sure. Flight attendants are nice, helpful and professional! Had a nice flight!"
Ulemper: "Nothing really. I had a very positive experience on this flight!"
Fordele: "Entertainment options were good and varied."
Ulemper: "We were significantly delayed on take-off, landing, and taxi to our gate, and the staff was very rude about the whole ordeal. One flight attended shouted at us over the intercom several times. I won't be flying Lufthansa again. The food was inedible and the seats were horrible."
Fordele: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
As always helpful and good service from Icelandair
Underholdningen var gammel
Fordele: "Flights were on time"
Ulemper: "Crews were rude, no free snacks, they even charge you for headphones"
Fordele: "Crew efficient and friendly."
Ulemper: "For tall people there are few comfortable flights"
Fordele: "No food served in economy on a transatlantic flight!! Who even knew that was possible? Surly flight attendants."
Ulemper: "See previous reply"
Fordele: "The crew was amazing. The flight was easy and non-eventful. We felt like it was a good value for the money."
Ulemper: "The seats were a bit tight and close to each other!"
Ulemper: "No food or snacks :("
Ulemper: "Changed seats and scattered our family well after we have checked in and got seats confirmation on boarding passes."
Fordele: "Nice crew."
Ulemper: "Food selections horrible. And you need to pay for it. I got last piece of pizza and it tasted like it had been sitting there for a week. Drink cups were tiny. Movie options severely limited. WiFi never worked."
Fordele: "The movie selection was good"
Ulemper: "Boarding could've been more organized. On a 6+ hour flight, a snack should be offered (gratis), and of course, there needs to be more leg room and more comfortable seats."
Fordele: "Crew member were okay. Seat were not confer table"
Ulemper: "Would have been nice to serve some food since it was 5 hrs flight and good thing it has TV entertainment but the seat were so old and not comfortable. No ear phone or had to buy to use TV, i personally felt that they were just trying to make money in lit lit thing."
Fordele: "Great crew friendly and helpful."
Ulemper: "To begin, the flight could've left on time. We departed late and arrived at ORD 90 minutes late. Overall, a negative experience with Icelandair as the outbound flight also had delay issues. Not a good first experience with this airline."
Fordele: "Boarding at front and back of plane or am I confusing with Wideroe flight?"
Ulemper: "Repeatedly asked the same questions while trying to make flight. Very small gate area for number of passengers. Only one person at gate asking two questions re bags. Long wait for bus to plane."
Fordele: "It got me home. OK, in the no frills or anything else world."
Ulemper: "Do not count on getting food in Rekjavik due to crowds and tight connections. Buy in the originating city and pack it on, or go without."
Fordele: "I got home. Basic ok flight in today's no frills world."
Ulemper: "Rekjavik for a transit point has a pleasing aesthetic but is poorly designed for the number of passengers going through it. The flight was late so we had to hoof it, then wait as the next flight was late. Not sure Icelandair really has it down. But we made it."
Fordele: "Iceland Air is surprisingly adequate for the value that it offers"
Ulemper: "The boarding for the U.S.-bound flight in Iceland was a mess, but I guess that's the airport's/security fault; it was crowded, confusing, and disorganized"
Fordele: "The crew was dynamic!"
Ulemper: "The seat was uncomfortable for me. Headrest was too high and tilted my head forward, resulting in a headache."
Fordele: "The seats were great"
Ulemper: "The films were to old"
Fordele: "The flight was smooth and on time. Crew was friendly and efficient."
Ulemper: "A 3-hour flight followed by a five-hour flight isn’t super comfortable but without paying for first class, it was as good as it could be."
Fordele: "This is one of the best airlines I've ever flown. Very nice comfortable planes. Excellent air crew. Everything they do is at a high standard. What really sets them apart is the really great service. I had a problem with WOW air not honoring my ticket due to snow. I had to book at the airport on Iceland air last minute. They didn't have a gate agent who could sell me a ticket - so they sent a manager out from the back office to book us so we would not be stranded due to WOW's incompetence. Booked us just minutes before take off, escorted us through security and onto the plane. Start to finish less than 30 minutes. Amazing service. Their class of service is far above that of major carriers. Iceland Air works harder and makes sure everything is right."
Fordele: "ease of boarding, friendly crew"
Ulemper: "the plane was warm the entire 5hr 55min flight, no snacks included"
Fordele: "Good movies/tv and awesome sandwich. Loved the extra legroom, too!"
Ulemper: "No organization for how to line up to board. Got through a line, went to another waiting area, and than another line to the plane."
Fordele: "Great options for entertainment"
Ulemper: "Boarding procedures in Iceland. A bit chaotic."
Ulemper: "Too cramped for an 8 hour flight! Will never fly Icelandic again!!!"
Fordele: "Aircraft clean"
Ulemper: "They land you on tarmac and you have the board a bus to come to the terminal. This is a challenge because the temperature in Reykjavik ranges 40-50F and rains frequently. Challenging for passengers who are not in tip top physical shape,have arthritis , have balance problem ,are older etc. We are talking about people who don't need a wheelchair and can manage well at other airports. No information from crew about what what to expect on landing and about connections. Flight was late and it caused us a lot of stress. Airport not friendly and no information about immigration etc, Only people who are very fit should consider this flight with a transfer at Reykjavik No food served. The steward serving our section was friendly"
Fordele: "I was so tired during my day flight that I put on my eye mask and neck pillow and went to sleep. A flight attendant was thoughtful enough to put a blanket on me, which I appreciated as it was quite cold."
Fordele: "The seats are wide with plenty of leg room. The crew was lovely and helpful."
Ulemper: "The boarding process is hectic as they neither organize the area into rows nor have boarding groups of any kind. the in flight entertainment has many options to choose from but my tv stopped working for about 30 minutes."
Ulemper: "My entertainment system stopped working 1/2 way through the flight and there was very little leg room that caused back pain"
Fordele: "Let’s just hope that you could runI like the fact that the airport was small, because if it was any bigger out of missed my flight"
Ulemper: "I did not like the fact that that where bus was too fast couple of people almost fell also the stairs to get in the airplane were very slippery"
Fordele: "The staff was very pleasant and helpful."
Ulemper: "Airline should provide a free snack such as a small sandwich, a small salad or a pastry. It is not right that during a long flight no free refreshments are offered."
Fordele: "We landed"
Ulemper: "Airport jam packed"
Fordele: "Friendly staff"
Ulemper: "Old movies. Only allowed one small bottle of water. The gate was packed, hugely overcrowded."
Ulemper: "The airport was absolute chaos. No room to wait at the gate, poor communication, no info at the gate, late flights, people crammed into the bus for the plane. Seems the amount of travrlers has simply overwhelmed the airport staff and space. Hot cramped airplane and you have to pay for the most meager snack. By contrast, Jet Blue was spacious and comfortable. Unlikely to travel Icelandair in the future."
Fordele: "Entertainment and crew were fine"
Ulemper: "as above : Arrival in Iceland :Airport is like a cattle pen. Very crowded. The bus to and from aircraft is also uncomfortable and time consuming especially with tight connections. Anyone with disabilities needs to avoid this airport. Seat pitch is a bit tight and window and center seat passengers can have a tough time getting out when seats in front are fully reclined"
Fordele: "There was a fantastic and extensive entertainment selection for international flights (including safe options for kids and a range of genres for adults). Variety of movies, selections of TV shows, music, audio books, and more. Make sure to bring your own headphones if you don't want to have to buy headphones. When the flight attendants of my first flight realized several of us were going to miss our connecting flights (after we kindly expressed concern while we waited to de-plane), they worked diligently to talk to four different outgoing flights and asked them to stall. To my knowledge we all made it on our connecting flights, though it delayed the flights for others whom had already boarded. It wasn't difficult to get additional water, which is important when in air for an extensive time."
Ulemper: "Based on all of my flights to / from in this journey on Iceland Air, they tend to lose time in air or have some sort of ground delay. That said, I would encourage buyers to select flights with at least a 2 hour stop over in Iceland to prevent stress, especially if you want a wider selection of food sonce the airport has more options and IA doesn't serve food for free on any of their U. S. To/From Europe flights."
Fordele: "Crew was great, Courteous and cheerful. Uniforms looked sharp and well maintained."
Ulemper: "Connecting flight transfer very rushed."
Ulemper: "Our first flight arrived very late to Reykjavik from Munich and the gate for the connection was changed while we were rushing to the new one. It was very hard to get to the gate because there was people all over the place, big crowds that didn't know if they were in the right lines for their flights. There was no space to get there, just hundreds of passengers all over the place who didn't know what to do and no announcements were made until the very moment that they started boarding. Very bad experience. The final approach to Newark airport was terrible with the plane going down in bumps and the landing was also bad."
Fordele: "Got home safely. Plane had Rolls Royce engines. Four sixty from London to Newark is a good price."
Ulemper: "Broken screens for 2 of our three travelers, pull down tray was dirty, not even a free bag of nuts for a 6 hour flight? Airport in Iceland is in serious need of a restructuring to improve flow (lines for different flights intermingled; same for food lines; plenty of bathrooms but had long lines because signs were insufficient;"
Fordele: "the flight was only a little delayed"
Ulemper: "you had to buy meals and the ear phones on economy flights"
Ulemper: "Unfortunately we were herded into a tiny waiting area, pushed up against one another waiting for a bus to take us to the plane. The wait was unnecessarily long and the room very hot. Then again we were held in a crampt and very warm bus to the aircraft. Passengers inside the bus, pushed open some of the windows to give us a little fresh cool air. Finally we exited into the rain and wind to very slowly board the aircraft in no order, which led to people standing out on a slick staircase getting rather wet prior to entering. One of the worst boarding plans I've experienced."
Fordele: "Entertainment was ok"
Ulemper: "Food for purchase, expensive as in the terminal and plane It's a good idea to bring your own food Boarding was a real mess. No organization"
Fordele: "The plane was clean, the flight attendants were friendly and made sure that the passengers were ready for take off and landings (both of these areas were a problem on the last airline on which I flew)."
Fordele: "Long flight but my husband and I had three seats to ourselves (both ways) and that really helps."
Ulemper: "Boarding was suppose to start at 4:10 but didn't happen until 4:40. Our flight was suppose to leave at 5. We ended up arriving a half hour late to Newerk. When you're on Icelandic time in the states, and you have to wait in line at customs, a half hour delay makes a difference."
Fordele: "Touchdown at EWR and disembarking."
Ulemper: "Reykjavik is an absolute sin... small airport for amount of traffric with VERY limited seating available for "between flight" layovers ... "cattle call" approach to boarding... at least a dozen empty seats on flight that could have alleviated "3 across" seating and flight attendants would not move anyone. Very disappointed."
Fordele: "As always, entertainment options were excellent. Flight was smooth and comfortable."
Ulemper: "Icelandair really needs to provide food on flights. This was a 6-hour flight through dinner time and we did not even get a bag of pretzels. The only food options were for a fee. Boarding took a long time as it seems that one of the boarding pass scanners was not working."
Ulemper: "Had to pay for food , tv stopped working mid flight , no organization for boarding on to plane"
Ulemper: "Airport in Iceland is chaos. Both flights were late, which put us in Newark later than expected, which could have caused us to miss our connector to mid-west. No control to boarding in Iceland."
Fordele: "Icelandair is a great airline. The staff is friendly and helpful and the planes are clean and comfortable."
Ulemper: "The entertainment could be better."
Ulemper: "Delayed flight. Sat on Tarmac for 60 mins"
Ulemper: "The flight was delayed for two hours"
Fordele: "On time, good boarding process."
Fordele: "Great crew"
Ulemper: "Left late and had a middle seat"
Fordele: "There is nothing positive to say besides it got me where I needed to go, even though my first flight was cancelled and had to completely redirect to another airport an that took me 2 hours to get to."
Ulemper: "Everything, the staff was rude especially at the gate. I was forced to check my bag not because of size but because I was in Group 6 boarding and I got on there was plenty of room on the plane. I had even explained I needed to do work and would have to hold everything in my arms."
Fordele: "Clean airplane. Friendly crew."
Ulemper: "Leg room is too small"
Fordele: "Everything was generally fine. The flight left about 1 hour late, but the pilot made up the time on the flight and we landed about the same time as originally expected."
Ulemper: "The crew, particularly the flight attendants were rude and impatient. Have they forgotten their manners?"
Ulemper: "American Airlines cancelled this flight and then sent one of my two checked luggages to another flight to Newark from Chicago O'Hare and didn't even think to put me and the luggage I left behind on said flight? Either they should have left both and let me deal with it OR send me on a flight."
Ulemper: "Plane was hot and smelly upon boarding; turbulence on landing caused delay with no updates from pilot"
Ulemper: "Delayed and had to fly around when getting to Newark. Supposed to land at 11:30 and it’s 1:40am and not even off the plane. Never flying American again."
Fordele: "I guess I’m happy they didn’t crash."
Ulemper: "Wasn’t American Airlines promoting a new plane every week? Did that fall through?"
Fordele: "Just one of the crew (a young African American female) was pleasant the rest were mediocre."
Ulemper: "The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience."
Fordele: "The crew was helpful"
Ulemper: "We sat on the tarmac for an hour after boarding because there was some minor mechanical issue on the plane. Also, my video screen didn’t work so I had no way to access the in flight entertainment."
Ulemper: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Ulemper: "Departure gate staff forced passengers to check bags, when there were multiple empty overhead bins on the plane at takeoff. This makes no sense."
Ulemper: "My flight TO Charlotte was cancelled on Wednesday morning and AA couldn’t find me a flight to CLT on Wednesday so I had to spend 22 hours in the car driving to NC and back. I huge pain!!!"
Fordele: "The on-board attendants were personable and efficient."
Ulemper: "The lack of overhead storage was not noted at the gate so about half the passengers had to have their hand luggage tagged on the plane itself, involving wheeling to the back to be tagged. Then once everyone was seated, the attendant wheeled them by and passengers had to call out when they saw their bag go by so that they could be issued the corresponding luggage claim ticket. The seat width and pitch was sad compared to 'low cost' airlines like JetBlue."
Fordele: "Seats were very comfortable and there was a good amount of leg room. I was very impressed the flight was not delayed as American is notorious for that."
Ulemper: "That staff is too strict about what you are holding when boarding the plane."
Ulemper: "They left the lights on the whole flight"
Ulemper: "They damage my luggage both of my suitcases broken and the airline doesn't give me an answer and doesn't want to reimburse me the money I paid for the suitcases. Airline good for nothing."
Ulemper: "Bought a sandwich which was old ..."
Ulemper: "American has the smallest seat space out of any airline I have been on and it is heinous."
Ulemper: "The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them."
Fordele: "Terrible delay in plane on tarmac. Just nasty"
Fordele: "Crew very quick and efficient in service"
Ulemper: "Over crowding, boarding is a jungle,"
Fordele: "ON TIME"
Ulemper: "NO ROOM TO BREATHE. AISLE TOO SMALL TO WALK WITHOUT HITTING SOMEONE AA IS MAKING BILLIONS PER YEAR IN PROFIT. SO CHEAP, YET PRICES ARE SOOOOOOO HIGH"
Fordele: "Nice staff, on time"
Fordele: "Flight crew was friendly."
Ulemper: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Fordele: "Priority boardinf"
Ulemper: "Being forced to pay extra for seating because no other seats available."
Fordele: "Purchased extra legroom -- on time boarding"
Fordele: "we left on time and landed early. staff was friendly and kind."
Ulemper: "Very uncomfortable and noisy flight kid behind us cried the whole trip no food no tv nowhere to charge phone no internet just bad experience overall"
Ulemper: "The usual delays out of O'Hare. This plane was an older plane, but good enough for a medium length flight."
Fordele: "Wifi available. Big plus!"
Ulemper: "90 minutes sitting on the cramped plane after boarding because of a maintenance issue."
Ulemper: "Couldn't get off the plane. A problem with the ramp."
Ulemper: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"
Fordele: "Not much"
Ulemper: "Was asked to keep moving to another check in line. By the time we got to an open kiosk it was too late and the machine said we could no longer check our bags! Just Awful"
Fordele: "One of the smoothest flights and landings ever."
Ulemper: "Each seat doesn't have its own screen. Plane feels older than JetBlue by a lot. First checked bag is not free like JetBlue. WiFi is another additional charge. Overall cost was significantly higher than JetBlue for less value."
Fordele: "I purchased extra leg room -- very spacious"
Ulemper: "Long weather delay -- over three hours."
Fordele: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Ulemper: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Fordele: "The flight was boarded well in advance of takeoff, which was a pleasant surprise. The short flight was smooth and uneventful. I enjoyed a free movie, and then we were back on the ground."
Fordele: "Flight was on time."
Fordele: "The flight crew had a sense of humor"
Ulemper: "That they bearded you like cattle in Cahrlotte"
Ulemper: "Aircarft could of had mor a/c"
Fordele: "the plane was great"
Ulemper: "the flight was delayed one hour"
Fordele: "Crew and agents very friendly and helpful."
Ulemper: "BA computer system did not link our payment for excess baggage to our itinerary so we had to spend time checking in to resolve. Carry your receipts for any payments."
Ulemper: "Jg bryder mig ikke så meget om BA. Deres hjemmeside og måde at håndtere køb af billet er ikke ok når man ikke er britisk"
Fordele: "plane empty, speedy boarding."
Ulemper: "At least soft drinks should be free of charge."
Ulemper: "1,5 hr delay. No effort from the cabin crew to compensate for delay. Just stuck in our seats for 1 hr waiting for the airline to be cleared for take off. Would have been nice with a hot towel for face and hands after a long semi-night flight (10hrs). Extremely cold. Everyone was freezing and coughing due to very, very cold cabin air. Very old entertainment system. Grainy blurry screens. No charging of devices via usb. The control was fixed to armrest and was accidentally pressed al the time while resting and arm on the armrest. Remote gate in LHR."
Ulemper: "No free non-alcoholic drinks. Everything at a fee. Remote gate in LHR."
Fordele: "On time."
Ulemper: "The dinner menu was ok. I didn’t like the breakfast at all."
Fordele: "I liked that it was a short flight."
Ulemper: "I didn’t dislike anything about the flight."
Fordele: "The crew generally is kind and patient. This older aircraft had new seats installed."
Ulemper: "BA now doesn’t even provide you with a glass of water or peanuts for free. Everything is buy on board like Easyjet or Ryannair. Entertainment is non-existent as are any type of power outlets. Seat pitch is very tight."
Fordele: "Food was very good, and plentiful! Wine served with meal. Friendly staff. Smooth flight."
Ulemper: "Seats are a little narrow"
Fordele: "They Charged Exec Platinum for water"
Ulemper: "That they Charged Exec Platinum for water"
Fordele: "Crew were lovely, although they never came back to do a second drink service and didn’t answer call button, so anyone in PE had to walk back through Coach to get a drink. Not great. Food was tasty."
Ulemper: "Premium Economy barely worth it and not as advertised - no amenity kit, in flight service identical to Coach (except for upgraded meal), seat super uncomfortable with an awkward footrest and a non working headrest."
Ulemper: "I felt that I was treated differently because I am American."
Fordele: "all of the same reasons as noted above"
Fordele: "Heathrow terminal 5 is modern, clean and efficient. The BA 787 Dreamliner is the best and the crew were professional all throughout the journey."
Ulemper: "I would avoid flying into Newark internationally if I have the option next time. Besides from the obvious that the airport is outdated, it is totally understaffed. There were about a staff of four directing international travelers at Passport Control and they were impolite which created a stressful and unwelcoming experience. The second issue I experienced was at baggage claim. Due to some issue I didn’t personally experienced, non-US passport holders experienced major delays entering the country. This resulted in hundreds of luggage that were left unclaimed from a previous flight still on the carousel. There was only two airport staff at this area so people from the BA flight had to take these the bags off the carousel inorder to make space for our flights bags to fit. It’s was totally chaotic and easily avoidable if there were more airport staff managing this area. This international airport is a national embarrassment, and if you’re a foreign traveler, I would highly discourage you from flying into Newark."
Ulemper: "queing; crampped seats"
Fordele: "Flight was safe and not cancelled."
Ulemper: "BA needs to adopt the Ryanair policy of limiting the number of carry-on bags allowed on board. BA needs to work better on cabin maintenance. Some reading lights did not work. Ryanair cabin crew are nowadays polite and cheerful. BA crew seem stressed depressed and defensive."
Fordele: "As always very police cabin personal and the flight was on time."
Fordele: "Food and entertainment selections were very nice"
Ulemper: "The passenger behind me constantly moving and pushing against my seat"
Fordele: "No frills 2 hour flight. Comfortable and I slept the entire way."
Ulemper: "Boarding could have been a bit more seamless. Was very disorganized."
Fordele: "The flight itself was good and the crew was friendly and attentive"
Ulemper: "We won't go through Dublin again. The walk from the arrival gate to the maze of bureaucracy ahead was way too long. The airline should have not have that tight a connection knowing all the screening that must be done to board the next flight. We were held up at every entry point, not told what to expect and thus had to prepare for screening on the fly, while hoping our plane would wait for us, which it did and the many people who boarded after us. Entertainment system was slow and non-responsive and my husband's had to be reset to even start to work. One bag left behind, but delivered promptly within days of arrival"
Ulemper: "Mangler benplads"
Fordele: "Cordial and helpful crew members. Food was excellent."
Ulemper: "entertainment was not functioning through out the flight."
Fordele: "Nice staff who are doing their best with the little they have."
Ulemper: "The planes are dated. No Wifi. Bad food. Limited entertainment. I was kind of shocked at how lame it was. I will never fly them again, if I can help it."
Fordele: "Good seats, good attention to the kids prior boarding."
Ulemper: "Language with the personnel was a minus. An experienced flight attendant uttered "Jesus F..... Christ" - as a reaction to people getting up before seatbelt signs have been switched off seems fair, the wordage is unacceptable from an airline that ought to be a pillar of decency."
Ulemper: "Food was not so Good. Poor quality. Very Little Space for economic flights. Blankets and pillows very poor quality better have your own."
Fordele: "Crew was polite, helpful."
Fordele: "Comfortable cabin pleasant crew. On time."
Ulemper: "BA charges for everything even water."
Fordele: "Crew was very helpful with an issue I had with my second flight"
Ulemper: "No complementary snacks"
Fordele: "Staff, service, punctual everything superb!!!!"
Fordele: "Crew was nice"
Ulemper: "Too cramped and the food was mediocre."
Ulemper: "Customer service was terrible. The flight was overbooked and everyone was treating me as if it were MY fault the plane was oversold and I didn't have a seat. No apologies, no sympathy. It was as if they were doing me a favor by trying to get me on the flight. I had to wait it 4 long lines to get it taken care of and the people working the floor of the check-in area kept directing me to the wrong places. Purchasing a plane ticket on your airline for a specific should be enough to guarantee a seat on a plane. It's absurd that I spent 900 for a ticket and that doesn't guarantee me that I'll be on the flight."
Fordele: "The crew was fantastic and professional, accommodating and very attentive. The seats were comfortable and the flight itself was smooth."
Ulemper: "The food was not particularly good, I imagine a better class of ticket would improve the food experience. Then again, one does not fly for the food!"
Fordele: "The crew."
Ulemper: "No leg room"
Fordele: "I worked for BA for 20 years. I was glad to book them. Ba Turned out to be AA Sat scrunched up between to big people. while in the back there were. 2 people sleeping across 4 seats. outrageous"
Ulemper: "No seats were allocated when i checked in for return flight. Flight overbooked. No time to change currency or stop for a tea as I had to wait and see if i was going to get a seat I was 3 and 1/2 hours before the flight."
Fordele: "It was open skies British air."
Fordele: "Service was good as well."
Ulemper: "Nothing really"
Ulemper: "Lost my bags. Incompetent in nice airport. Crew was rude"
Fordele: "The variety of in-flight entertainment options. The headrests. The staff was particularly helpful and courteous."
Ulemper: "like all the other airlines you get nickelled and dimed to death"
Fordele: "Food) wine, entertainment, spacious, comfy seats (coach). Despite being in tbe middle seat I slept well."
Ulemper: "Flight attendants are obsessive about rules- they will wake you to put on your seatbelt or bring up your seat 40+ minutes before landing. But very polite."
Fordele: "Entertainment on iPad."
Ulemper: "Crew was curt and rude."
Fordele: "The crew were awesome-very polite, friendly and helpful! Food was also excellent."
Fordele: "Nothing stood out good or bad. Average plane. Average service."
Fordele: "Not much"
Ulemper: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."
Fordele: "Very incredible from check in, flight and service! Well done"
Fordele: "Staff was pleasant."
Ulemper: "Website didn't work for online checkin. Flight only half full but somehow I was assigned to the coldest seat on the plane with an exit door obstructing legroom. Toilets were out of order and only one was available for most of an eight-hour flight. Airline charged for drinks. Food (chicken stew in a brown gravy?) was repellant. Entertainment choices dated and uninteresting. Luggage lost, with one agent available to slowly help more than 30 people. Luggage missing for over 24 hours. No response from airline. Enough."
Ulemper: "My flight was changed from Newark to JFK Which cost me more. I called AA to credit me and they Did not"
Ulemper: "Problems with the emergency lightning caused the flight to depart two hours late"
Fordele: "Great plane B 787"
Ulemper: "Paid online for food and most choices gone Overpriced"
Fordele: "Efficient and quick, no issues."
Fordele: "Friendly staff"
Ulemper: "No food selections available Better movie selections"
Fordele: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Ulemper: "Baggage pick-up facilities at Newark Airport"
Ulemper: "Incredibly disorganized"
Fordele: "The crew was outstanding - pleasant and efficient."
Ulemper: "Entertainment: movie selection very limited."
Fordele: "Very good overall."
Ulemper: "Entertainment selection poor and dated."
Fordele: "Excellent service, good food, business class on the 787 is very nice."
Fordele: "Not great seating on this smaller plane for business class. Staff was good. Didn't eat so don't know how the food was."
Ulemper: "Business class seats were small. No difference from economy"
Fordele: "For some reason the seats didn't seem as cramped as usual. There were no long delays."
Ulemper: "We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time."
Fordele: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Ulemper: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Fordele: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Fordele: "Nothing special."
Ulemper: "Not apply."
Ulemper: "There was no wi-fi!!!"
Fordele: "Both my first and connecting flights were delayed despite excellent weather. No explanation was offered."
Ulemper: "1 hour 35min delay for a 1 hour 40 minute flight!!"
Fordele: "My flight was on time"
Fordele: "Everything was fine. It was a very short flight."
Fordele: "the service was excellent"
Fordele: "Short trip, nothing too much to complain about or sing about."
Ulemper: "the entertainment system not functioning tjhat well."
Ulemper: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
Fordele: "Friendly and helpful flight attendants"
Fordele: "Flawless flight and friendly staff and roomy seating on Air Canada flight"
Ulemper: "Did not have food options I wanted - ran out."
Ulemper: "They wouldn't seat us together"
Fordele: "Everything was great I had a Blast"
Fordele: "Awesome entertainment and tech interface at the seats!"
Fordele: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
Fordele: "wonderful plane"
Ulemper: "NO WIFI!!!"
Ulemper: "Horrible to say the least Never made it to Toronto"
Ulemper: "it was delayed for 1 hour"
Fordele: "Air Canada has good service. Our flight was delayed and I only got one announcement. I think next time it should be more."
Fordele: "Boarding of children at the beginning of boarding operations. Double thumbs up."
Ulemper: "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
Fordele: "Flight took 1 hour instead of the scheduled 1.5 hours."
Ulemper: "Flight was a half hour late to board and then another hour late to actually take off."
Ulemper: "Plane edges were rather dirty with lots of debris. A little gross."
Fordele: "Nothing the flight was cancelled and delayed 19h"
Ulemper: "Nothing the flight was cancelled and delayed 19h. I haven't even gotten on the plane while writing this."
Fordele: "great new plane loved the entertainment, usb chargers, new window shade technology. On time flight"
Fordele: "Newer plane in good condition. Crew was good"
Ulemper: "Food was pretty blah"
Fordele: "Swedish air saved the day! Air canaduh should Take some lessons on customer service."
Ulemper: "Not enough room. Very uncomfortable."
Fordele: "Efficient, vigilant and helpful crew"
Ulemper: "I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved."
Fordele: "Flight attendants did not wake me up!"
Fordele: "The crew was fantastic."
Ulemper: "The connectors for the headphones were not working properly for several seats."
Ulemper: "On SAS. Lugagge didn't make it"
Fordele: "The flight attendants were friendly and amazing. They checked on me when I let them know I was sick and made sure I had plenty of ginger ale."
Ulemper: "Disliked dealing with Luftansa airlines. Canada Air was amazing with customer service compared to Luftansa."