|Fly ankommer til||Newark Liberty Intl|
|Fly afgår fra||København Kastrup|
|Flyselskaber||Austrian Airlines, Brussels Airlines, SWISS, Lufthansa, WOW air, British Airways, Icelandair|
Ulemper: Menu was poor
Fordele: Nothing. See below.
Ulemper: Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct.
Ulemper: My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it.
Fordele: On time, nice breakfast
Ulemper: Not enough leg room, same as everyone
Fordele: After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system.
Fordele: flight was awesome
Ulemper: the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all
Fordele: Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job.
Fordele: All was planned, no surprises, on time and no hassles
Ulemper: Keep it as it is. No need to fix what is not broken. Just reduce the very expensive prices that Brussels Airlines charge for its economy class tickets
Fordele: Nothing really
Ulemper: Late boarding, had to check the bag, had to wait forever when landed in the plane
Ulemper: Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)
Ulemper: Difficult if not impossible to sleep in coach
Fordele: This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.
Ulemper: The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.
Fordele: Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge
Ulemper: The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it
Fordele: Very friendly, without being intrusive. Responsive and happy.
Ulemper: The plane from Milan to Zurich was wonderful, light airy and felt like a new plane.
Fordele: Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service.
Ulemper: Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service.
Fordele: The crew was great. Food was good for the most part.
Fordele: I don’t like it I was 3 hours delayed
Fordele: Everything was on time
Ulemper: Food could have been better,there several seats empty ,but couldn't switch seat or food TV wasn't working at all
Fordele: Cheap price but hefty baggage fee and uncomfortable plane. Accommodated me with a hotel room at the Hilton and a buffet voucher for 3 meals a day. This was very nice of them to do since my flight from Gatwick to Iceland and then to Baltimore, MD wad cancelled many times due to a snow storm in Iceland.
Ulemper: Uncomfortable plane. The plane was delayed for over a week so I cancelled my ticket and booked it through another airline. When speaking on the phone with WOW staff I could barely understand what they were saying because most staff I spoke with had very poor English.
Ulemper: There was a baggage issue on my return flight. Half of the bags did not arrive- or so we were told after waiting 45 minutes. Then we were directed to claim a missing bag. The only Wow cremember there addressed the group then disappeared for over an hour never to be seen again!!! I searched the whole terminal for a Wow employee and could not find one. Bags were eventually returned to us by another air crew!
Fordele: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.
Ulemper: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.
Fordele: the staff was nice and attentive
Ulemper: the boarding procedures at CDG were lengthy and unlcear
Fordele: This was a long flight for us but the entertainment and food options were great and kept us comfortable the whole time.
Ulemper: Nothing really. It was a great flight.
Fordele: Crew were very good
Ulemper: Poor entertainment system
Ulemper: Group boarding was chaotic
Ulemper: BA need to stop the silly practice of boarding according to status - it’s inefficent and leaves me with the impression that BA is obsessed with pseudo hierarchy.
Ulemper: Virgin seats are not the best business class seats out there...
Ulemper: small seats,no LCD for each one,food nor so good.
Ulemper: Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that.
Ulemper: Seat !!
Ulemper: Menu was poor
Ulemper: I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!
Fordele: On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency.
Ulemper: I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers.
Fordele: So so
Ulemper: But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok.
Fordele: Great service, food and entertainment.
Fordele: After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again.
Ulemper: The bags took over 45 minutes to be delivered
Fordele: On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline.
Ulemper: No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something.
Ulemper: It was pretty cold on the plane, Entertainment , was not current on the movies selection.
Fordele: The wafer bar. Pilot had a good landing in high winds and snow.
Ulemper: Nothing to complain.
Fordele: The crew was helpful with tips for Vienna
Fordele: Arrived on time
Ulemper: Crew was rude and slow
Fordele: They had many snacks and meals. And the meals were very good. Staff was very friendly.
Ulemper: Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you.
Ulemper: Older movies; no modern ones to choose from, limited selection
Fordele: It was cheap & they get there fast.
Ulemper: Where do I begin? First they gave me a dirty blanket to use. Next they do not give you any snacks. That might sound trivial but on an 8 hour flight every other airline I’ve ever flown with has offered their passengers SOMETHING. You do have the option of purchasing food but it’s expensive & it wouldn’t feed a preschooler. The crew...honestly they’re just not pleasant to talk to. I put on my call light to ask about purchasing (which means I’m spending money) ear buds & she made me wait another hour & a half. Not one single passenger I spoke to had anything nice to say about Iceland Air.
Fordele: Great crew, and half decent refreshments and seats.
Fordele: I like that the flight was very comfortable & there was lots of options for entertainment!
Ulemper: Honestly it was probably the best flight I have ever taken!
Fordele: Flight, crew.
Ulemper: Absolutely nowhere to sit in the assembly area by Gate D36. It is just a place to stand in a queue. There is no departure lounge.
Fordele: Entertainment System (technical apparatus neat); Food tasty
Ulemper: Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;
Fordele: The staff was nice
Ulemper: The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat.
Ulemper: Swiss does not know how to handle their own problems and hurt passengers in the process.
Ulemper: Same reason as above.
Ulemper: Didn't take the flight. Wasn't allowed to cancel.
Fordele: nothing can come to mind and unable to get connection flyer to their flight on time.
Ulemper: staff were not experienced to control connecting flyers-should have released those passengers first
Fordele: Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.
Ulemper: My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!
Fordele: non event --missed connection flight due to bad flight crew. my name is liam from new jersey
Fordele: Lovely planes, crew, airports. All went well.
Ulemper: Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.
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