Venligt imødekommende personale
centralt beliggende. Ro på hotelet. Madresserne var forfærdelige.
beliggenhed, morgenbuffet pris på parkeringen, hotellet var lidt gammelt og slidt
Godt blev opgraderet til et bedre værelse. Hurtig internet forbindelse virker godt. Fik tilskrevet SAS eurobonus point.
Centralt beliggende hotel, der fremstår lidt træt, men dog anvendeligt.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
location, comfort, quiet overnight parking does not have to be this expensive
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
Brand new hotel Staff are not up to the W standard
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
Clean, comfortable and in a great location Lobby extremely loud
I found the overall experience of staying in the W very relaxing and comfortable.
Hotellets centrale beliggenhed er dets eneste kvalitet. Rengøringen er mildest talt ikke tilstrækkelig. Værelserne var dog klart bedre end fælles arealerne, hvor der var decideret beskidt. Måtte opleve at dele værelse første nat med dyr af gnaverslægten, antagelig en rotte. det var nødvendigt at lægge kraftig pression på for at få et nyt værelse de to øvrige nætter.
Alt for høj pris i forhold til standard
God beligenhed, kedelig mogenmad
Elevatoren var ude af drift det meste af mit ophold. Godt jeg er sund og rask! Der var ikke alt for rent på gangene. Det var svært at få kontakt, så der faktisk kom nogen til receptionen.
Super beliggenhed og fantastisk morgenmad
No hot water in the morning.
The staff member who checked us in refused to accept the arrangements previously agreed to by another associate and the accounting department ( in writing/email). Because a box was inadvertently not checked on our pre-authorization form he dusmissed it completely without first checking with the parties ( whose contact info was on the form) we gave him. Humiliating and a time waster. Terrible customer service.
Comfortable beds, clean quiet environment, helpful staff. Cable was fuzzy and I would've like to have some kind of on demand service.
The roomwas clean and quiet. The bed was comfortable. The staff were courteous and helpful. The room was small. Like most hotels, the "high-definition" TV was a mirage - an analog signal stretched over a flat panel. For the life of me, I can't understand why hotels will not get high def signals in the rooms.
Staff was friendly. A bit worn, but ok. Expensive for what you got..
Great location, friendly staff, however the rooms were extremely small and you could hear/feel a nightclub somewhere below all night long - from the 8th floor.
Availability and price Tight bathroom
Location was for us was perfect for us as it was just across from Boston and just 1 stop using the subway to Beacon Hill. We had free valet parking which was one of the key decisions to staying there. The area was super quiet and very green. Although the room was nice. Personally we found the bed to be a little uncomfortable. The free upgrade which came by my rewards status was a welcome surprise but we were surprised that it was directly behind the elevator shaft. Upgrade..not sure. The staff were pleasant when spoken to but were not very engaged with the patrons. There wasn't a lot of choices nearby for restaurants.
The price for this area is quite high, yet with the amenities and proximity to nightlife and points of interest there is a degree of value to this location. My main complaint is the staff. I found them a tad unprofessional. Upon stepping to the front desk the young ladies at the counter seemed less interested in helping visitors than in carrying on a concerted air of disinterest and conversations among themselves. Additionally 2 surly security guards came to the room at 3am about a noise complaint. Their heavy-handed manner was more suitable for a dive bar than relating to adult guests paying upwards of $500 a night. They were clearly not suited to be the first point contact in regard to guest relation. Based on the last situation I doubt I would stay at this location again. Which is sad given i would have used it for family vacations and business occasions.
Very modern and clean. Good services. Best value in the area. Close to the commons.
Stayed there for a night while we were in town to see a show at the Wilbur Theater right across the street. Very convenient. Clean, modern rooms and polite staff. Would stay again.
Its close to everything the hotel didnt have much to offer. No parking. No fridge in the room. Two adults means one bed. Small bathroom. Not allowed to bring your own food and drinks in. Rude service.