For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.
Location, facilities Nothing
The hotel itself was fine. The rooms are very small.
Amenities, seating, microwave and fridge requestable Lack of free wifi. Food and restaurant too expensive.
We stayed the weekend and it was really loud. Different groups of people were really loud in the hallways literally ALL night. It was like you were part of a spring break scene all over again.
My wife and I stayed for a getaway weekend at the Boston Park Plaza and we had an amazing stay. Arriving into the hotel we were greeted immediately by staff and checkin was quick and effortless. The room was immaculate and the bed was comfortable . Before going out for the night we enjoyed drinks in the hotel bar and the staff was amazing. We would highly recommend this hotel
The staff went above and beyond to make sure that I had everything that I needed. Everything was clean and beautiful.
Beautiful facility. Comfortable. Great food Room was a little small but worked just fine.
Location, next to many "sights" within walking distance and the entrance to the metro line just across the street that can take you almost anywhere. Also a host of dining options in the neighborhood. Rooms were updated but on the smaller side for the price paid. All the staff was courteous and helpful, including everyone. The size of the room, felt cramped. Didn't include free wifi, but the paid version was pretty reliable. Don't know if it was the case in the neighborhood or just the hotel, but the water had an odd taste to it.
The room was tiny, just enough room for a bed. No closet and tiny bathroom. The room was only a foot wider than the bed was long. Would never stay here again.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
Excellent customer service. A minor complaint concerning a fee was dealt with quickly and expeditiously Room was rather small but quite adequate for one person, nice park view
Godt blev opgraderet til et bedre værelse. Hurtig internet forbindelse virker godt. Fik tilskrevet SAS eurobonus point.
Venligt imødekommende personale
beliggenhed, morgenbuffet pris på parkeringen, hotellet var lidt gammelt og slidt
Centralt beliggende hotel, der fremstår lidt træt, men dog anvendeligt.
centralt beliggende. Ro på hotelet. Madresserne var forfærdelige.
Clean, comfortable and in a great location Lobby extremely loud
Brand new hotel Staff are not up to the W standard
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
I found the overall experience of staying in the W very relaxing and comfortable.
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
location, comfort, quiet overnight parking does not have to be this expensive
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
Alt for høj pris i forhold til standard
Elevatoren var ude af drift det meste af mit ophold. Godt jeg er sund og rask! Der var ikke alt for rent på gangene. Det var svært at få kontakt, så der faktisk kom nogen til receptionen.
Hotellets centrale beliggenhed er dets eneste kvalitet. Rengøringen er mildest talt ikke tilstrækkelig. Værelserne var dog klart bedre end fælles arealerne, hvor der var decideret beskidt. Måtte opleve at dele værelse første nat med dyr af gnaverslægten, antagelig en rotte. det var nødvendigt at lægge kraftig pression på for at få et nyt værelse de to øvrige nætter.
God beligenhed, kedelig mogenmad
Super beliggenhed og fantastisk morgenmad
The staff member who checked us in refused to accept the arrangements previously agreed to by another associate and the accounting department ( in writing/email). Because a box was inadvertently not checked on our pre-authorization form he dusmissed it completely without first checking with the parties ( whose contact info was on the form) we gave him. Humiliating and a time waster. Terrible customer service.
No hot water in the morning.
Location was for us was perfect for us as it was just across from Boston and just 1 stop using the subway to Beacon Hill. We had free valet parking which was one of the key decisions to staying there. The area was super quiet and very green. Although the room was nice. Personally we found the bed to be a little uncomfortable. The free upgrade which came by my rewards status was a welcome surprise but we were surprised that it was directly behind the elevator shaft. Upgrade..not sure. The staff were pleasant when spoken to but were not very engaged with the patrons. There wasn't a lot of choices nearby for restaurants.
The price for this area is quite high, yet with the amenities and proximity to nightlife and points of interest there is a degree of value to this location. My main complaint is the staff. I found them a tad unprofessional. Upon stepping to the front desk the young ladies at the counter seemed less interested in helping visitors than in carrying on a concerted air of disinterest and conversations among themselves. Additionally 2 surly security guards came to the room at 3am about a noise complaint. Their heavy-handed manner was more suitable for a dive bar than relating to adult guests paying upwards of $500 a night. They were clearly not suited to be the first point contact in regard to guest relation. Based on the last situation I doubt I would stay at this location again. Which is sad given i would have used it for family vacations and business occasions.
Great location, friendly staff, however the rooms were extremely small and you could hear/feel a nightclub somewhere below all night long - from the 8th floor.
Availability and price Tight bathroom
Stayed there for a night while we were in town to see a show at the Wilbur Theater right across the street. Very convenient. Clean, modern rooms and polite staff. Would stay again.
Very modern and clean. Good services. Best value in the area. Close to the commons.
Its close to everything the hotel didnt have much to offer. No parking. No fridge in the room. Two adults means one bed. Small bathroom. Not allowed to bring your own food and drinks in. Rude service.
The roomwas clean and quiet. The bed was comfortable. The staff were courteous and helpful. The room was small. Like most hotels, the "high-definition" TV was a mirage - an analog signal stretched over a flat panel. For the life of me, I can't understand why hotels will not get high def signals in the rooms.
Comfortable beds, clean quiet environment, helpful staff. Cable was fuzzy and I would've like to have some kind of on demand service.
Staff was friendly. A bit worn, but ok. Expensive for what you got..