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Clean everywhere. Staff is top notch and friendly. You get the best but you pay for it too.
Great views of city and harbor. At the airport. Very expensive. Restaurant is very pricey.
everything nothing except that I could only stay for one night
Loved the outdoor dining with the fire pits. The sunset was amazing and the view of the city. Rooms were very spacious and comfortable. No mini bar. No Pool or jacuzzi.
View of airport and Boston Harbor Clean and comfortable Expensive
Extremely convenient to the airport and great shuttle service. Room was very clean and comfortable Being extremely convenient to the airport, it was a hassle to get into town to do anything or eat anywhere other than the hotel.
Location and shuttle service was fantastic.
We chose the Hyatt on the Boston Harbor in order to drop off our rental car before catching our plane early the next morning. It is very close to Logan. The timing was perfect and we got a restful night's sleep before departing the next day. The shuttle to and from the airport was very convenient.
The view from the hotel is beyond words. The staff was great and very accommodating. Rooms were clean and beds are comfy and cozy. I was booked for a Thursday & Friday at $249. Then, found out I would be able to be there Wednesday evening too. I was charged $525 for Wednesday night. Thought the hotel would've charged me the same rate as the other 2 nights and was a bit disappointed that they didn't so that was a drawback
Great staff, views, nice amenities. Nice alternative to downtown and Back Bay hotels. Cabs to/from Back Bay, etc. can get pricey.
Waited for shuttle bus for 25 minutes when told it would be ten. Couldn't check in until 11:15 pm despite having reservation. Ugh. Staff did best to compensate with reduced rate on room, drink voucher and muffins for my 4:30 am departure. But still missed getting to sleep before early start next day.
Rooms were modern and clean. Views were great. Parking situation was horrible. The cost was extremely high, and the process to get in and out of the parking lot was inefficient.
Embassy Suites at Logan was a very pleasant surprise. Everyone was very friendlyg and accomodating. Breakfast was very good and the airport shuttle drivers were very courteous and helpful. We arrived late after a long flight from Europe and the front desk was able to accomodate my request to switch from a king room to one with two beds which better suited our family. I would stay here again and thought it was an excellent value.
Nearly everything; Especially the breakfast! There was one shuttle driver who got into a shouting/honking match with a person directlng traffic at the airport. Extremely uncalled for and unprofessional. But that was just one driver. Others were fine.
Rate and friendly staff, especially valet and reception staff. The guy making omelets on Sunday was real nice. This hotel, as it seems with most Hilton properties are run so inefficiently. The bright lights on always on in all public locations, rather than have them sensor controlled. Hilton needs to learn from their European hotels. Dirty glasses were not replaced during daily servicing. Poor insulating allowing noise from adjacent suites.
Nice suite rooms. Great friendly staff. Breakfast was excellent with omelets made to order. Their free shuttles are a great advantage also. The location is literally across the street from the airport, but far from everything else. There is a close subway station and downtown is only a few stops away. The workout, pool/hot tub facilities are clean but outdated. They look like something you would find at a cheap gym. Also, i HATE that hotels still charge for WIFI, especially crappy WIFI. Are you joking? This place as two internet options, $14.99/day for slow and $9.99/day for really slow. It really is a joke.
location convenient shuttle to/from airport roach on bathroom wall
Stayed for one night. Staff was amazing. Very responsive and helpful. Valet and bell hops were super helpful. Good value for the money. Three adults. Sofa bed could have been a bit more plump.
Comfy King suite, great breakfast including the made-to-order omelets! The staff was very helpful. When my son knocked over his root beer and my beer, they replaced both free of charge. The chicken finger basket appetizer had a great pile of chicken - more than the two of us could eat, and our salads were big and delicious. Bathroom light didn't light the shower area well. The dining area was a bit drafty. The chill could not have been too much air conditioning since it was December.
Easy access to airport and metro. About a 5 minute walk to metro thru a sports complex park. Downtown Boston 2 stops away. Breakfast was delicious with a wide selection of items. Can't find anything to say.
Even though it lists parking, it costs $35! Not worth it....
Great friendly staff. For example, they actually gave us milk for our child when our child was crying (most hotels make a fuss about this.) They even had a microwave to heat the milk, which many five star hotels lack!
convenient to airport restaurant was good /open reasonable hours shuttle to airport was invaluable / individual who drove was efficient and helpful
The comfort correspondence to a price. Advantage was a shuttle and free WiFi. Easy communications with staff.
Room reservation was awesome to be able to specify floor/view. No breakfast included
Good and convenient location; Courteous staff. No provision for making tea.I Would have preferred a kettle to a coffee percolater in my room
Close to the airport for an early flight. Convenient parking. No problems
Good location, shuttle from airport, good rooms, good restaurant The wireless was SO bad it was completely unusable. Got NO work done. For a hotel that caters to the business traveler, that's a show-stopper.
The room was comfortable. The bathroom was clean, although it would be convenient if the hotel provided more towels, soaps and shampoos. The staff was nice. We only stayed two nights. The hotel is a bit far from the city but near the airport. You need to take a taxi to move around. I recommend Ubers because yellow taxis are more expensive. Way too expensive for what the hotel is, but it was a last resort booking. This is a low four star hotel.
The hotel is located in my hometown of East Boston.. It's beautiful with a great staff and perfectly located for all my Boston needs.. if they can keep their rates affordable, I will make this place my home when I visit a few times a year. N/A
Beautiful hotel, especially that entrance and chandeliers. Modern, fresh, clean. Helpful and friendly staff. Thanks! Only disappointment was the lack of Hot tub in the Pool area.
The restaurant's food was really good. We ate both a breakfast and evening meal. Superb! 'The staff at the check in/out desk was superb! We would definitely consider staying there again. I can't think of anything that we didn't like.