The customer service was outstanding! So professional and attentive. Can't wait to go back! I can't say anything but great things .
Staff very helpful Considering the cost of the 3 rooms (we had a family group of 9), I would expect a complimentary abbreviated breakfast offering. I walked down the street for coffee.
The hotel was beautiful and the beds fabulous. The best part of our amazing stay was the service. Jerry at the front desk and Steve, the concierge, went above and beyond to treat me, my daughter and two grandsons to a memorable introduction to Boston including sightseeing, public transportation, wonderful restaurants. I have visited world class hotels all my life and never experienced this level of caring and guidance. Bravo!!! The price!!!!
Good upmarket hotel at reasonable price with helpful & friendly staff
This was a much nicer hotel than I expected for the money I paid. We were traveling with two children and had no problems. Everyone, especially the concierge was friendly and helpful. The hotel is about a 5 minute walk from Quincy Market and the Aquarium. The Italian North end is just a little further. Great overall experience. The only downside was the parking at the hotel was extremely expensive and was valet only. I'm sure there were other less expensive options nearby, but we didn't want the hassle of driving around the city with two crabby kids in the car.
The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay. The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.
the rooms size and style
Clean, comfortable, GREAT location, excellent amenities, friendly staff, good restaurant and bar. Definitely will be my choice of place to stay when I return to Boston!
For $575 they could at least provide coffee and a morning newspaper. Bathroom was small and old.
Staff permitted us to check in early. Excellent Location.
We love staying at this hotel. We had a great view of Quincy Market and the city landscape. We like being close to the North End. Our room was clean and comfortable The hallway on our floor was a little dirty. Used glasses and dishes placed outside of rooms waiting to be picked up along with some spilled food on the rug.
Maid service very good Front desk personal room outdated Charge for wifi Security staff at front door very very intimidating
The whole hotel was impeccably clean...wonderful. The room service was super fast. The location is close to so many great things in walking distance of hotel! The maid service was terrific; very friendly and thorough. The internet was fast - once you got on it. For a luxury hotel, internet connection is typically included in the price of your stay. As a Marriott rewards member I was surprised it was not free...apparently I was not at the right level. The parking was overpriced - one member of our group parked and $51 a day was extremely high. The cluster of cars, buses, taxes etc at the entrance was poorly managed. Pedestrians were at risk, guests at risk, and children at risk - there did not appear to be anyone in control of the flow of traffic coming in an out of the entrance area. High risk.
Clean room and lots of amenities. Great location and easy access to pretty much anything. We used point for the room. Cost is pretty high, so if considering cost with other hotels others could be a better value.