Hoteller i Boston i nærheden af Back Bay

staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.

Great location with warm and welcoming staff. Hold level was excellent.

Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.

Great location for shopping. Gold floor staff were very attentive. Worth the upgrade, especially as the Oak bar was so crowded on Saturday night. The Gold lounge was a pleasant oasis.

Deluxe room - lots of space, good desk/lighting/reading chair, excellent bed, large marble bath and amenities. OAK is a great bar and restaurant with excellent food and lively vibe. Room service was prompt, friendly and delicious. And the hotel has a sweet black Lab to welcome guests. Noise from hall seeps in through the old wood doors; not really a problem until a couple drunk bros came in at 4AM and spent 20 minutes in the hall being enthusiastic.

Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream

very large room, comfy bed, large bathroom, access to Boston highlights. nothing!

Very clean . Beds very comfortable. Room size great. Needs to redecorate, wallpaper , bathrooms old . And staff is really nice but seems like in slow motion.

Great staff, from the curb to the desk to concierge and room service--really, really good people. Pricey room service breakfast A toilet whose flush handle was in need of repair

The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.

Location, location, location. From here it is an easy walk to many fine restaurants, shopping, or for researchers, the NEHGS or the Boston Library (which doubles as an art museum). Little further for the Freedom Trail, but doable if you are used to walking. If you just want to rest and watch the world go by, the Commons is right across the street and at least during the day very safe and family friendly. Caught a late flight but they were more then helpful in storing our luggage and assisting in getting a ride to the airport.

The proximity to the park was ideal for my 12 year old golden retriever. She loved all the attention she received in the lobby. The staff were very friendly and accommodating even during the holiday crush. Highly recommended.

Location, very comfortable bed Bathroom too small, water with very low pressure

Had all the amenities you would want staying there for a few days for business! Great location, walking distance to tons of restaurants and shops! And easy access to public transportation.

Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!

No pool due to renovations...not mentioned when reservations were made...not explained when checked in...

The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.

An excellent Boston experience all around

You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.

It was in walking distance to restaurants, shopping and many historical sites. I had an amazing view of the harbor and the room was very comfortable and clean Although the food was good the menu needs more variety

the room was very clean,great view of the city and the bed was fantatic.will stay again

The amenities, the restaurants, the staff, the rooms were all very nice. I was very upset with the fact that my room had no internet access other than paying $13 to $17 a day. I am sure when I made my reservation through Kayak that in the description of the room it read that internet access was included. I called the concierge desk but they were of no help to me. As nice as my stay was, I would not stay at this hotel again nor would I recommend it. The elevators were a mess during my stay too. Everyone staying there was upset and complaining about the incredibly long wait times.

I recommend valet parking. Location is excellent for shopping too and staff are great. Bathroom was not cleaned properly may be the product they used and did not finish wiping down because toilet cover and seat was sticky.

Easy to get to many places. Wonderful room double beds and separate table and chairs. We were on college visits, close to T station, shopping and even a visit to the Boston Public Library. Staff was very attentive.

The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool. I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.

Location was excellent! Our shower head was spraying onto the ceiling and wall. It made puddle in our bathroom.

The bell man Lanis, was wonderful. He was funny and eager to help me. He gave good advice and great recommendations

Large bed. Excellent view. Robes were comfortable. Location was amazing. Walls were thin.

Staff was very attentive. Great gym! No indoor pool :-(

Luxurious rooms Well equipped Nice ammenities

Whether it was a restaurant reservation, flight reservation change or room change to accommodate my adult daughter and my stay, there was no detail that the wonderful front desk staff couldn't accomplish with ease and grace.

Very romantic boutique hotel. Great location for metro use. Wonderful restaurants and shops in close walking distance. Will always stay here when I return No.

The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm

The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.

Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.

The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.

This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.

Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.

Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.