The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
Room Services, good people
great room, location drinks in bar were very expensive
The level of service was excellant. The location was great. The room and view was excellant as well
Excellent service, lovely room Bath room too small
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
Great location, comfortable,clean
An excellent Boston experience all around
Location, very comfortable bed Bathroom too small, water with very low pressure
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Didn't like how the website advertises a pool and spa but they have neither.
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
Comfort of the room is excellent also the facilities to move to the shopping area awesome!!! Nothing
The room was very spacious and comfortable. Staff was very helpful. Pretty good fitness center. Pretty long walk to the Hynes Convention Center, where my meetings were. I always think Internet should be free, and $15 a day seems like gouging. Likewise, great omelette from room service, $55 for breakfast is absurd
$55 for parking is a joke
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
Location is centrally located The room was small and not noise proof
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
Lenox er et internationalt hotel og har alle de faciliteter som man kunne efterspørge. Meget tilfreds med opholdet.
Velbeliggende, klassisk stil der passer til bygningens alder og udseende. Servicen var i top på alle punkter
Very comfortable bed and perfectly situated Unrequested early morning wake up call on check out date
location and public rooms were good no coffee or tea available in the room
The location was excellent - just a short walk from Boston Commons, Copley Square, the Green and Orange T lines and commuter lines, and several great restaurants. The room was cozy and provided the necessary amenities and the bed was very comfortable. Heather the concierge went above and beyond our expectations in handling our requests and helping out with some post-Boston Marathon logistics. All of the staff from check-in to the housekeeping staff were exceptionally friendly and helpful. The hotel displayed the charm of a historical building but with all of the necessary modern conveniences. The elevators were a bit small and we had to pass one up at times when there were more than a couple of people waiting or when they were full. The lobby was a bit small and was a bit of a bottleneck during and after check-in. The Precinct bar had a good energy and good drink selection but the food and desserts were just okay (we did not get a chance to try the restaurant). We wish there was a pool or hot tub, which would have been perfect for post-race recovery.
Loved the bathroom. the toiletries (Aveda is great!), the warm towel racks, and the robes. The bed was very comfy and the room was nice and quiet. Our room was TINY! Not much larger than our king size bed. That was disappointing. I also wish there was a coffee maker in the room.
good hotel, good location, great!
The staff was extremely attentive and eager to help.
The location is great, the restaurant and bar has good food and drinks, the staff was friendly and helpful. We booked three rooms at this hotel because there were 6 of us and we all booked the same type of room but they tried giving one couple in our party a smaller room, but they did fix it so that was good. Also, the refrigerator in our room was broken, but they also came and fixed that right away.
the entire experience was fantastic. The Concierge, Heather, was outstanding.
Everything was walking distance from the hotel. Staff was really friendly.
The room was a good size and the facilities very good with very good service to support
Excellent and enjoyable stay at the hotel. The hotel staff were very professional and helpful. The facilities were ideal. Cuffs bar is great fun. Good location not noisy, shops and sights not far to walk. N/A
I loved the robes, comfort of the bed and pillows, provided toiletries in the bathroom. We also discovered that there was a towel warmer which was very nice. The tv was great- there was a fridge which came in handy when we had left over food. The in room keurig and travel cup was super convenient There was Giant bottle of FIJI water sitting by the coffee machine labeled that it would cost $7.00 for each if consumed. Kind of annoying I wanted them the entire time but couldn't get over the price.... I can't pay $7 for water.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
Great location with warm and welcoming staff. Hold level was excellent.
location value for money
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Small and quiet, yet well apportioned. The restaurant was spectacular No on site Health Club
Whether it was a restaurant reservation, flight reservation change or room change to accommodate my adult daughter and my stay, there was no detail that the wonderful front desk staff couldn't accomplish with ease and grace.
large comfortable suite in a good location paying extra for parking and loud air conditioning unit
Very comfortable rooms and very nicely decorated, in a warm, personal style rather than ultra-modern, standar hotel decoration. Location is very convenient, restaurants, shops and tourist attraction within walking distance. Nice and serviceable people.
Very romantic boutique hotel. Great location for metro use. Wonderful restaurants and shops in close walking distance. Will always stay here when I return No.
Great location. Beautiful lobby. Wonderful staff. Not enough light in the room. No coffee service in the lobby.
Staff was very attentive. Great gym! No indoor pool :-(
Yet another fine experience at The Colonnade! Comfortable rooms, great staff, Rooftop Pool and a Rubber Duck!!! Highly recommend!
The location is good. Walkable to many attractions and restaurants. T stop right in front. They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.
Large bed. Excellent view. Robes were comfortable. Location was amazing. Walls were thin.
Location was excellent! Our shower head was spraying onto the ceiling and wall. It made puddle in our bathroom.
Luxurious rooms Well equipped Nice ammenities
Easy to get to many places. Wonderful room double beds and separate table and chairs. We were on college visits, close to T station, shopping and even a visit to the Boston Public Library. Staff was very attentive.
- Location - Rooms were nice - Price was reasonable - We stayed there partly because of the rooftop pool, but they sold so many "day passes" on the weekends, that hotel guests like us couldn't get a chair. It was an amenity that they sold right out from under us. Boo!
beds were comfy room was so dirty
The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool. I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.
Very clean and comfortable
The bell man Lanis, was wonderful. He was funny and eager to help me. He gave good advice and great recommendations
Nothing. it was the worst stay we ever had. That there would be an almost constant buzzing noise the entire night. I believe the noise was from the AC, but the noise would stop and 10 minutes later it would start again. Made sleeping IMPOSSIBLE!
location parking is expensive
The staff. They were all incredibly helpful and pleasant. It did not have a full service restaurant or bar.
Great location and very helpful staff. The room was small, but not unreasonable.
It is located in the heart of Boston. The staff is attentive and friendly. It's like a bed and breakfast! No
The staff was extremely polite and helpful. Nope! Everything was absolutely fabulous.
Yes a great room at a great location. Regarding the Valet parking and the cost.
The staff was helpful in recommending things to do in the area. The hotel was located in a great area with tons of shopping and restaurants. They don't have parking though so you'll have to pay $45 a day for valet or $40 a day in the deck aross the street No parking.
It was a nice place.Staff was helpful and it was close to trains.
Size of room was huge! Location was perfect. And the staff was extra friendly and helpful Nothing at all.
Great location, great dÃ©cor in room. Just the cost of staying in downtown Boston!
Clean, great location, if you're looking for location and convince it's great. Kind of a fancy Hostel. I think they can spring for 2ply toilet paper & tissues.
Great location on Beacon street close to Fenway Park, Prudential Complex, shopping, etc. No elevator and 5th floor rooms are good hike up the steps after a long day sight seeing in Boston. Mattresses on bed seemed old and overly soft.
Location was pretty good for an event at Fenway Stayed in the Constitution room. Bathroom was microscopic with very amateurish remodeling. Looked like someone's uncle did it as a favor. TV was low def and mounted so high it was hard to watch. Beds were ancient with very saggy and noisy box springs. Felt more like a stay at a cheap summer cottage with second hand furniture. Definitely would not recommend for anyone used to staying in decent hotels.
the wifi was not working both days I was there. Very inconvenient if you are on a business trip.
Close to restaurants and shops Rooms are very small. Staff was not very friendly. Horrible check in process.
The bed was comfortable. The water came out brown. There was no bottled water in the room. The room was old and tired.
Dirty, old and can hear through the wall Never again
Nice staff. The receptionist kindly upgraded our room due to a delay in the reservation process. I was expecting a nicer interior. The lobby is newly updated & very modern however the rooms are NOT, they're pretty basic. not what I expected for the price.
Trash in the room on the floor on arrival...
The lobby The rooms are HORRIBLE! The exterior and l lobby are wonderful. The room--especially for the cost--is disgusting.
the rooms are very old and pips were making so much noise i could not get an hour of sleep
Room was small
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
Great location Every hotel has a bad room. I got it this time- ripped carpet, stains on the wall, broken furniture, barely warm water, no internet and a $17.00 resort fee. Luxury maybe 15 years ago now very sad.
Location. $50 charge for Valet I didn't use. Since, I have been told by a friend that the same thing happened to them. Still waiting on the refund to be processed 3 days later.
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.
Nice, clean place. Friendly proprietors and staff. Good breakfast. Would come back and recommend it to friends. Our room had its own bathroom, probably would go with that option the next time too. And yes, the location is terrific!
Not much Shared bathroom/shower, bed in a closet style lodging. Not a B&B.
Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.
Convenient location. Staff was friendly and helpful. Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.
The front desk person was the most patient person I have ever met. Amazing service and great vibe.