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Structure Pretty much everything
Bar at night was so packed you couldn't get a drink.
The brick work was super cool and the location is top notch. Walking Charles street and public garden was amazing If you stay in the jail rooms the lobby can get a little roudy, but bar closes at 2am so it's quiet after that
The staff was amazing. Great customer service and very knowledgable of Boston. We had lunch at the restaurant "clink". Both the food and service was fantastic. My only complaint was our room. The bed felt a little cheap and was squeaky. The air conditioner seem to have some trouble keeping the room cool. They had robes in the room and although they were clean, they looked worn and were frayed around the collar and sleeves.
The hotel is very unique for sure. How often do you get to stay in a prison in luxury? The staff is very friendly, and the glass of sparkling wine at check in was lovely. The quiet lobby turns into a very lively nightclub in the evening. Our view was a tiny slice of the Charles river and the Royal Sonesta Hotel. The price for everything from drinks to breakfast is obscene. My husband and I had breakfast in Clink Sunday morning, I had Bacon and eggs, with 6 pieces of red potatoe,and two cold pieces of toast. My husband had the same except he had sausages that were undercooked, and we each had coffee. The total came to $59.92 without tip. We didn't get menus, just ordered, so we were stunned. Buyer beware!!
Very friendly staffs. Free Wifi only for 2 devices per room & it's not the high speed for playing games. Upgrade is $20 extra.
Customer Service was amazing - staff was efficient, friendly and helpful. Over all feeling of this place is customer-centric without being stuffy or gratuitous -Would love to go back again! It was a little hard to get to off the highway - but not much they can do about that ;)
There are so many choices of hotels in Boston, but this hotel is unique and definitely luxury. They give 5 star service and the rooms are very comfortable and clean. We met up with old friends in Boston and we all stayed the the Liberty, we had an amazing time! Also it was great to be able to come back to the hotel after dinner and the bar scene at the hotel was great. The breakfast at the hotel was overpriced for the portions and service was very slow.
The staff was very friendly and courteous. Location was excellent for my needs Price was way too much for the room and amenities. Very poor value for the money. Does not compare to the Four Seasons or the Ritz in comfort price or amenities. Room was not very comfortable and to charge $19.95 for high speed internet per day is outrageous.For the price it should be complimentary. Would not stay there again.
andre and young man from new jersey was the best person who hever attended me at a hotel . Top notch. the business center and gym need an upgrade
Great rooms, great service. Not very family friendly.
We've stayed at the Liberty several times. We love it. Great location, great restaurants, and the lobby is amazing.
We had a great experience. The costumer service and location were excellent.
Rooms and bathrooms were nice, fresh coffee service and water in lobby nice touch. Morning staff was lovely. Convenient to wharf and north end. Lobby has no seatng area at all other that the restaurant, where the music blared way too loud all day. My son was resting in the room and there was literally no quiet place in the hotel to go check email or make a few calls. 2 of my 4 nights there were way overpriced, priced dropped significantly over the weekend. No concierge to help with suggestions, directions, etc. when limited front desk staff is engaged with guests.
The room was fabulous; clean pretty and had amenities in case you forgot anything! Staff was friendly and helpful! 24/7 valet parking with come and go access As you please. Also cheapest pRking in the area.
The ambience is cool--contemporary and funky with a sense of humor and fun thrown in. The staff at the front desk were wonderful--friendly, helpful, welcoming. Nice touches--daily complimentary wine bar in the lobby, fun animal print bathrobes in the room. The location is great, walked everywhere. Oh, and it's pet friendly! It would be nice to have a coffee maker in the room. When I asked at the desk, however, they brought one right up.
Location, helpful staff, quiet room Breakfast seemed pricey but was okay
The room design was modern and clean, but the size of it was really difficult to move around in. The front desk people were so nice and helpful. For the price, I really do not believe I got my money's worth. The AC was set on some Eco setting that only ran when there was movement in the room, it was hot and uncomfortable and i slept terribly. There was no soap in the shower and our view was of a pile of garbage out the window. Also, to valet park it was 47 dollars, which should be free. after spending 355 on a small room.
Everyone was extremely nice and helpful! I'm a NYer so that means a lot!
Within walking distance of everything in the north end which is most of what you would want to see in Boston. The accommodations were well worth the price.
Very clean rooms, super friendly staff, great room service and the shower products are awesome! Mini bar in the room only had soda and tonic water- no alcohol.
Like the vibe and decor Rooms were pretty small and gym was tiny
Det var en fin behandling vi fik på hotellet, personalet var meget hjælpsomme, vi skulle f.eks checke ind til vores fly, det hjalp personalet med, da computeren til gæsterne var nede. Lad dog være med at proppe store skabe ind på værelset, bedre med små møbler når værelserne ikke er større.
Breakfast concierge service, too expensive
We liked the location in Boston, mainly for the convenience of walking to and from all of the historic district. It seems very expensive on its own, but we were pleased to get a great rate through Booking.com.
The facilities are excellent and are great for families. The hotel is central to all Boston tourist places. The pool is wonderful and there is an amazing food store right next door as well as many restaurants and bars close by. No
It was in walking distance to many attractions. It needs a renovation. It is starting to look a little shabby.
Close to public transport (red line), Restaurants in vincinity Recommended parking facilities were too expensive. Sunday there is no parking fee on street!
Decently-sized rooms, USB outlets No fresh fruit for breakfast most days, wasteful (cleaners leave lights on, no option to not have towels replaced, etc.)
Got there late and left early, so this isn't super detailed review. Check-in was quick and the desk staff was professional and polite. Nice clean room. Comfortable bed.
We enjoyed the connvinence of it's location to the TD Garden, and well withing walking distance to the North End and Fanuel Hall. It was also clean and comfortable, with a great view of the Garden. Being close to the street we had to listen to traffic.
The room was spacious and very clean. Valet parking was convenient and valet parking staff were very nice. Available information from staff was not accessible. My account was charged twice and I still cannot get a hold of a staff member to fix this problem and it has been 2 days.
The location is pretty much central and close to the subway and it walking distance of most attractions. The parking can be hard to find but it is the same all over the city. If you look hard enough you should be able to find some free parking on the street. We had an issue with the room since we booked a 2 double beds room, but they only had a room with a king size bed. But we were offered a suite with a pull out bed so it wasn't so bad.
The only thing that I liked about the hotel, is Price. You get what you pay for...
The staff at the front desk were awesome. Thanks for everything.
Bed was comfortable
Right across the street from TD Garden, the single reason I chose this hotel. Exorbitant cost for basic lodging. Why this place costs the same per night as the harbor hotels I do not know...I guess they jack up the rate when there are games across the street. TV kept stuttering so every 5th word or so you'd miss. Now that I know the area, I will likely not choose this place again. Bars everywhere, loud people well into the night, garbage all over the streets, broken elevator. etc..
Very friendly people at reception desk! Accommodating and caring people working the breakfast time the Saturday of the Boston Marathon weekend. Very expensive (~ 300/night) but most/all hotels are expensive in Boston it seems and it was marathon weekend.
Staff was very friendly and helpful. We saw a show at the TD Garden, two minute walk! Our room was clean- nice walk-in closet, kitchen area with microwave and sink & fridge- close to restaurants. Nice breakfast included. And the valet service made it so easy to get in and out. Going to see Neil Diamond at the TD Garden was awesome, reflecting on the trip we all agreed that the friendly, visible, accomodating hotel staff made the trip even better.