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The whole hotel was impeccably clean...wonderful. The room service was super fast. The location is close to so many great things in walking distance of hotel! The maid service was terrific; very friendly and thorough. The internet was fast - once you got on it. For a luxury hotel, internet connection is typically included in the price of your stay. As a Marriott rewards member I was surprised it was not free...apparently I was not at the right level. The parking was overpriced - one member of our group parked and $51 a day was extremely high. The cluster of cars, buses, taxes etc at the entrance was poorly managed. Pedestrians were at risk, guests at risk, and children at risk - there did not appear to be anyone in control of the flow of traffic coming in an out of the entrance area. High risk.
Maid service very good Front desk personal room outdated Charge for wifi Security staff at front door very very intimidating
We love staying at this hotel. We had a great view of Quincy Market and the city landscape. We like being close to the North End. Our room was clean and comfortable The hallway on our floor was a little dirty. Used glasses and dishes placed outside of rooms waiting to be picked up along with some spilled food on the rug.
Clean, comfortable, GREAT location, excellent amenities, friendly staff, good restaurant and bar. Definitely will be my choice of place to stay when I return to Boston!
Clean room and lots of amenities. Great location and easy access to pretty much anything. We used point for the room. Cost is pretty high, so if considering cost with other hotels others could be a better value.
For $575 they could at least provide coffee and a morning newspaper. Bathroom was small and old.
Staff permitted us to check in early. Excellent Location.
We really enjoyed our stay at Marriott Custom House during our recent family vacation to Boston. The location is ideal and the villas provided plenty of space for everyone. The observation deck was fun and we went up there several times during our stay. We would definitely return to the Custom House again.