The room was a bit smaller than expected
The room was tiny, just enough room for a bed. No closet and tiny bathroom. The room was only a foot wider than the bed was long. Would never stay here again.
We had a room overlooking Public Garden and it was great. Nice view during the day and at night. Hotel is on Newbury Street and close to nice shopping, good restaurants, Beacon Hill - lots to do. Afternoon Tea is wonderful. We had a suite and they charged us $25 for rollaway bed for our daughter - tacky.
Location was prime. Accommodations were underwhelming for the high price. Also attempted to contact the Concierge 3 times to arrange a special birthday flower arrangement for my wife. They never called me back. THREE TIMES.
Very good breakfast. Clean comfortable rooms. Friendly service.
Good location, lively atmosphere. Generally a good feel / fun to be there. Night Porter was very helpful and pleasant with our early morning departure / obtaining taxis. Room a bit on the small side - although not untypical of a European city centre hotel. Bathroom was disappointing - useless shower. Items reported as not working properly to reception were not dealt with at all during our stay.