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Excellent staff, a very comfortable room, and convenient to my conference at the Boston Seaport. The facility is very, very clean and modern. The bar was nice with a fireplace. Starbucks in the lobby is a plus. The valet parking was quite expensive. Luckily, the bellman told me the garage was around the corner, and it saved me $11/day or more.
Parking. There was plenty available, however 64 dollars to park overnight is entirely too much.
hotel and room was very nicely decorated. wifi should be included for what a room costs
Hotel was nicely decorated in a nautical theme......a mix of modern and whimsical tht worked well, particularly in this location. Housekeeping staff and room service.......5 stars. The only problem we encountered occurred at check in......which was close to 3:00am. After flying all day we finally arrived,in the pouring rain. the parking attendant was so engrossed in watching a movie on his phone tht another employee had to bang on the glass......then actually open the door and tap him on the shoulder to get his attention. unlike other better hotels, he did not hold the door....or help us wth luggage and packages. We were exhausted. Unfortunately, his command of the language was almost nil. I spelled my last name (happens to b a common name) but he could not understand wht I was saying. He asked me to fill out my name info......next, they did not have the type of room we were promised. Again, communication was a HUGE problem.......at 3:00am !!! my daughter kept saying ........sofa bed........and King bed. The desk clerk kept saying no......no......no. I asked for the manager. They said.......no manager.......no supervisor. Finally, after much.....way too much conversation.......they gave us the room we were promised. an hour later, another desk clerk apologized for the mix up and offered us free wifi . From there on everything was good with a very few glitches. Concierge not helpful. A few staff absolutely cannot communicate with virtually no command of the language. Bellmen were NOT helpful other than to get our car. They don't open doors.......don't help if you have packages........concierge also not real helpful. Gave us misinformation re trolley tours......not particularly friendly or helpful. Cleanliness, pleasant decor, overall good service and better prices......all good reasons to return. Housekeeping staff.......5 Stars!
I called a week in advance and spoke to Kristen about acquiring a room with a water and city view. She made it happen with no charge or hassle. Thanks Kristen for making our weekend extra special. Charge for wifi and walls a lil thin. Neighbors naughty time was quite audible.
Everything was on point. The early check in, house keeping, room service and friendly staff made my stay awesome and I will be staying here again most definitely when visiting from L.A.
Nicely designed lobby and rooms. Service was great. Everything in room item cost extra Cost of parking was high.
Great hotel Wish a continental breakfast was included in price.
Room was cozy and bed was comfy. I would like to have an exhaust fan in the bathroom along with a night light also in the bathroom. Perhaps a board in the lobby of what might be going on in the city or in the vicinity. When we were there fireworks were set off at about 9pm, it was Labor Day weekend. If we knew in advance, we would have gone down to the waterfront to view them.
The hotel was easy to get to, and had parking on-site (not free, which is the norm in Boston from what I'm told). There was a nice restaurant on-site, and a Starbucks for breakfast in the morning. The room was very clean, and the bed and pillows comfortable. You couldn't really walk anywhere from the hotel easily, and Boston is a very walkable town. There were no other options for breakfast other than Starbucks in the lobby, except room service at an outrageous price. The wi-fi was not accessible--we could have called the desk, but didn't bother. There was no information in the room with instructions. The shower was so weak it took twice as long to rinse off, unless you used the hand-held massage shower which took your skin off. Local phone calls were not free which is ridiculous. Bottled water in the room had a price tag on it. I was afraid to use the soap in the bathroom for fear it would cost extra. I do not like being "nickled and dimed." The little amenities should be free. Will look elsewhere for my next stay.
They had a nice gym and pool area for working out. The staff is horribly rude and is pretty much incompetent. The first room the have me already had people staying in it. You can imagine the surprise on both our faces when I opened the door.
Wifi isn't free - it's $13/day, minimum.
Everyone was nice and helpful and efficient! The walls are a little thin so you could hear people getting in the shower and doors closing.
Beautiful lobby and rooms very comfortable. The Westin beds are always wonderful And the shower was amazing. Room location terrible. No view.
Loved the room, the bed was amazing, and the sheets were too. The view from our room looked directly at 10 HVAC units, so there wasn't much of a view. A cover over them would've made looking beyond them easier. Each room should include parking for one car, having to pay to park on top of what you're paying for the room is absurd.
The bed and shower were great!!! The pool and hot tub was busy
Clean, beautiful architecture Staff were unhelpful, argued with me about SGP and then realized they were wrong, didn't offer standard things that I get being a platinum member staying 60+ days a year there. Very unprofessional all around.
Everyone is so professional and eager to help. When i mentioned to Michael the bellman that it was my friends birthday that brought us in to Boston, we came back to the room to a complimentary bottle of wine and perfect desserts. That to me is outstanding attention to detail when creating an experience for your guests. the parking garage seriously needs someone to guide you through it. what a maze!
Hotellet er placeret for langt fra downtown til at det er muligt at gå frem og tilbage. Til gengæld er der gratis parkering og turen til centrum gennemføres nemt med hotellets gratis shuttelservice, der både henter og bringer et aftalt sted nær centrum eller en metrostation. Alternativt er taxa til centrum billig - langt billigere end hvad en parkering koster. Venligt personale. Hotellet var klart en positiv overraskelse i forhold til visse gæstevurderinger. Der var lidt trangt ved morgenmaden - og lidt ventetid ved brødristeren. Måske en ekstra brødrister kunne hjælpe?
The rooms, bathroom, and lobby were all spotless. The front desk was always available, friendly, and helpful. On the day we departed, they held our luggage (for 11 people) while we toured the city. Andrew station is a 7 minute walk and there are plenty of street lights to make that walk safe.
Homely atmosphere; free breakfast; nice staff; free coffee and tea; oven-baked cookies every night at six; good value for money
The hotel staff is incredible; they do their best to offer an excellent service! Not really
Enjoyed the service provided; the desk staff and the shuttle staff were very friendly and helpful with directions and advice. I had a bit of problems with the internet initially, but the desk staff was able to connect me to technical support who promptly resolved it. The complementary internet as well as breakfast was a nice touch; not used to getting this.
First of all the staff were amazing. Felt so comfortable there. complimentary breakfast, free internet, free shuttle to metro altho only a 5 min walk. Close to large shopping centre with 2 good restaurants. Again good value Excellent value for money, location not great, but worth it. The location, and we had a leak in bedroom when shower was being used overhead. Hotel being renovated so all this will be sorted.
24hr tea and coffee available Nothing
Arriving after a long day of travel, with minimal funds and identification(due to a stolen wallet) the helpfulness of the evening staff was much appreciated. The ride to the airport the next morning did not seem as long as the night before.
It was convenient to the city, port, museum and freeway. The breakfast was adequate and very convenient Not sufficient parking for this size Hotel
The beds were amazing. They were very comfortable. The staff was also amazing. They all were very helpful. The breakfast could have more healthy options.
the hotel is fine. Even if the location is not in an interesting area, it is safe and well connected with the underground
Hotel and staff were great, very quick with following up the couple times we called down to the front desk. Area is quiet, very close to convention center. Room was spacious, easily accommodated the three of us. Easy walking access to wherever you could want to go.
Nice location, comfy rooms, friendly staff. Easy to get into Boston downtown. Parking situation was slightly difficult but the staff helped nicely.
The layout of the room was great and spacious. Having a full kitchen was cool, though we never used it. Having the pull out sleeper sofa was useful and comfortable. Also the tvs in the room were newer and had good picture and sound. The shower was nice and hot. There are these little square seats that have castor wheels on the bottom for easy movement, but the wheels were broken off on a couple of them. While the water was hot the water pressure was lackluster. Lastly the switches to control the lights seemed to be wired incorrectly, we plaued with the switches and they seemed to control nothing or something across the room that didn't really make sense.
Location, modernness, cleanliness, convenience all excellent. Code for doors simplifies the process. Kitchen well stocked and generally available. Bathrooms were large, clean, efficient. Enough so that access was not a problem. We'd use STRBoston again. We visited in November. Our room temperature was around 62-63 degrees -- controlled by locked thermostat in hall. Window would not lock, but fixed the next morning. Hair driers did not work -- took two days to fix -- used others on floor above.