Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Ulemper: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Fordele: "Terrific hot breakfast in bus. class"
Ulemper: "Window did not darken like the others."
Ulemper: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Ulemper: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Fordele: "Everything works and quick to get to destination."
Ulemper: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Fordele: "KLM STAFF WERE VERY PROFESSIONAL"
Ulemper: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Fordele: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Fordele: "The aircraft"
Ulemper: "No overbooking next time!"
Fordele: "Crew were great"
Fordele: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Ulemper: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Ulemper: "Delays, took my hand luggage into the hold,"
Ulemper: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Fordele: "The crew"
Ulemper: "Seat comfort"
Ulemper: "We had 4 hour delay causing a stop over at 3am. So yeah"
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ulemper: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Fordele: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Ulemper: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "The service"
Ulemper: "The food."
Fordele: "They considered my reguest of vegiterian food."
Ulemper: "I have no complaints."
Fordele: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Fordele: "Flight duration"
Ulemper: "Very stingy with the drinks Cramped seats"
Fordele: "Light snack and complementary wine"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Friendly staff"
Ulemper: "Leg room"
Fordele: "Shirt flight but well catered, boarding was efficient and quick."
Ulemper: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Fordele: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Ulemper: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Fordele: "Great on board service from a very professional crew."
Ulemper: "Can't think of a thing."
Fordele: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Fordele: "The leg room, was surprisingly roomy"
Ulemper: "The food and that there was no entertainment."
Fordele: "Sandwich was incredibly tasty (although not much filling)"
Ulemper: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Fordele: "Short flight with good communication."
Ulemper: "Nil to complain."
Fordele: ".Very much on time with pleasant service."
Ulemper: "Can nit find much fault fir a short run!"
Fordele: "The staff was very helpful and professional. Promp response to calling for attention."
Ulemper: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Fordele: "Seats were comfortable"
Ulemper: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Fordele: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Fordele: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Ulemper: "The amount of extras you have to click no to while checking in online."
Ulemper: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Fordele: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Fordele: "was very quick"
Fordele: "Good multi media access and content"
Fordele: "Wider seat than most business class"
Ulemper: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Fordele: "Catering is ok"
Ulemper: "Seats comfort really old school"
selve rejsen var fin, men oplevelsen i lufthavnen var rigtig daarlig
Vueling has gotten much better with their boarding process and punctuality. I used to dread flying with Vueling, but something changed. Both legs of the flights were excellent.
Cleanliness, they could adapt the noise level of the speakers to human ears, and same thing for temperature.
Cabin staff provide great service.
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
By far one of the worst airlines I’ve ever had to deal with. Customer service is very poor. Stay clear of any airline you cannot get a hold of a real person to help with your problem.
Alt for lang indtjek - over 2 timers kø på hjemturen for tjek ind. Fik aldrig min bagage ved udrejsen
Ulemper: "Get what you get with discount airline, but booking, travel, arrival went without a glitch"
Fordele: "There was a good amount of room on the plane with comfortable seating."
Ulemper: "We sat on the plane an extra 15 minutes before the flight, but other than that everything went smoothly."
Fordele: "The inflight crew was very nice"
Ulemper: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Ulemper: "1 hour delay leaving from Berlin plus 1 hour wait for the luggage in Barcelona"
Fordele: "Save you money and avoid this airline."
Ulemper: "Complete overhaul of the company."
Ulemper: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Fordele: "Besætningen var flink og der var ok plads."
Ulemper: "Flyet var forsinket 1t og 5 min. Der kunne ikke købes mad - til trods for at der annonceres med mad. Der kunne kun købes snacks (nødder, chips osv)."
Ulemper: "The flight/boarding was terribly delayed but the attendant on board was good. It took a lot of time to come out too after we landed but the flight was smooth"
Fordele: "Good timing, efficiency"
Ulemper: "Leg room. Better maintenance of plane. Timekeeping."
Ulemper: "Huge delay and very disorganized boarding"
Ulemper: "Didn’t take the flight"
Ulemper: "Se podría mejorar el tiempo de desembarque"
Fordele: "Flight delayed, staff provided no info and was generally nasty."
Fordele: "Good but not the delay"
Ulemper: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Ulemper: "Could not board at 1 PM to Amsterdam from Lisbon as plane was seriously overbooked. Had to go around the airport to get my own luggage and to get new tickets issues to Barcelone that night and then a flight the next day to my destination in Amsterdam. I lost 20 hours, much of that time to get my flight and luggage rerouted. No Vueling représentative at Lisbon airport! Compensation is not easily obtained through website as advertised. Worse experience in 60 years of flying 10,000 miles a year."
Fordele: "Getting off the plane in Barcelona"
Ulemper: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Ulemper: "Paid for priority board but there’s no priority given at the gate."
Ulemper: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Ulemper: "Made us wait for 30 minutes in line to board. After boarding, waited on the tarmac for an HOUR Got to Mallorca and they had lost my luggage despite delays. I paid 190 for an extra bag!"
Fordele: "Plane was on-time and I got to where I needed to be. Price was also very nice."
Ulemper: "Boarding was a painful long queue. Plane was crammed and hot. Food / Beverage cart didn't come around until the flight was almost over."
Fordele: "This was the first time I travel with Vueling and the crew was so nice! and the plane so clean! Loved it. Much better than LATAM for example that was my next flight."
Ulemper: "My bag took to long to get out I got a little scared it didn’t get to Barcelona, but everything was ok at the end so as an overall everything was perfect!"
Ulemper: "Late. Long wait for baggage. Not very friendly crew."
Fordele: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Ulemper: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Fordele: "Aircraft cabin comfornand cleanliness"
Ulemper: "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Fordele: "Boarding was ok"
Ulemper: "Flights usually delayed and the cabin crew look like they are sucking on a perpetual lemon"
Fordele: "In general service is good."
Ulemper: "Flight was delayed over 90 minutes, which seems to be a reoccurring theme as they have managed to score significant delays in both flights I’ve had with them."
Fordele: "The staff were nice, and we landed which is always a bonus"
Ulemper: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Ulemper: "Måtte vente 45 min. på bagage i CPH. Missede tog til Fyn"
Fordele: "Difficult to say, probably just returning home"
Ulemper: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Fordele: "I didn’t have the issues checking in that many have mentioned. I did have pay 140€ to check my bags because it wasn’t included in my fare. My advice is prepay for baggage, it’s much cheaper."
Ulemper: "Boarding was messed up. Paying for priority boarding then having the gate open the boarding area to all passengers created some heated words, plus people pushing ahead for boarding."
Fordele: "Quick and easy, no frills, cheap flights, on time, great between Euro countries but not beyond. Newer airbusses with comfortable seats for short flights not long flights. just make sure you don't check bags, just carry on size. clean and cheap and easy, but don't expect more."
Ulemper: "Our luggage did not arrive with the plane, we were not informed of the situation and waited for at least one hour before a passenger was told the luggage was left behind. The luggage did arrive after 90 minutes, still no explanation from the Vueling"
Ulemper: "Adjusting the air cabin pressure"
Ulemper: "Very late"
Ulemper: "50 mins delayed with no apology."
Fordele: "Absolutely nothing"
Ulemper: "They overbooked the flight and would not let us on even though we had tickets because we did not check-in that morning online before our arrival to the airport. They re-booked us for another flight that had a connection but it kept getting delayed so they made us re-check our luggage 3 separate times. When we finally made it to the connecting city (Barcelona) that next flight was delayed from 9 pm departure to 11 pm to midnight and then to 2:30 AM with no confirmation that the flight would actually take-off. There was no one that could offer us help or give us answers as to what was going on, all employees were very vague and kept telling us they couldn't tell us anything. We spent 14 hours that day in the airport for a flight that should have taken 1.5 hours. They gave us 6 euros each as compensation and that was it. To put in a complaint to get your money back is very difficult. Their website is often down and they make the form very specific online so that if you type something in lowercase letters it won't go through. I will never fly them again and strongly suggest you don't either."
Ulemper: "seats were awful-- very thin cushioning"
Ulemper: "Airport advertised the flight was leaving at 12:10, but our pass said 12:00. We took the advice of the AIRPORT and missed our flight. In addition to missing our flight we had to exit the airport to re-enter and BUY NEW TICKETS for another flight. Would never recommend Vueling or Barcelona Airport to anyone."
Fordele: "We finally got to Rome"
Ulemper: "Flight departed three hours late, apparently due to bad weather earlier in the day. No information available at the airport. Kayak told me the delayed departure time long before the airport display or information counter personnel. Long boarding - had to be bussed out on the tarmac and waited again to board inside cramped bus. At Rome, luggage took one hour to arrive on the very crowded belt. Terrible treatment."
Fløj til tiden. Plads til håndbagagen i kabinen
fly var ok, men afgang fra virkelig snavset, snusket, graensende til ulaekker lufthavn
Hver gang vi flytter er mere om en time vente og personal i Denmark det var ikke hjælpsomme
Synes alt var perfekt - hvis så ville information fra kaptajn gerne være på dansk :-)
Jeg kunne ikke lide noget. Forfærdelig oplevelse.
Dårlige sæder ved nødudgange række 12 ikke de ekstra penge værd. Manglende info da vi måtte skifte fly pga tekniske problemer
Fordele: "Fully understand the need to put a name tag on “priority customers”. But tagging the rest as “non-priority customers” is at best disrespectful and stupid. Time to look for a new head of communication?"
Fordele: "Venligt personale i Malaga"
Ulemper: "Svært at forstå at komforten skal være så usædvanlig dårlig. Plus at man skal betale hver gang man trykker på nogen som helst service. Så som bagage som ellers bare skulle være standart."
Ulemper: "At være forsinket og være nødt Til at bruge penge på en taxi"
Ulemper: "I paid for travel insurance yet I still had to pay Ryanair 55euro for not being able to check in before my flight as checking in with momondo would not work!"
Ulemper: "This company Son unos malditos ladrones Me cago en la madre que los pario"
Ulemper: "Pga. fuldstændig kaotiske tilstande ved check-in, var der kun lige tid til at styrte til gaten. Meget langsomt arbejdende og inkompetente ansatte ved skranken, der pga. kaos ikke tjekkede pas!! Low fares - low/no service."
Fordele: "godt med lidt info på @"
Ulemper: "Der er mangler der gør at man kun kan få 20 kg ikke så smart når man er 2 p og kun har max 14 kg dette kom så til og koste mig 400-300-20 euro i alt mange penge for 14 kg samt 288kr oven i for at sidde sammen der skal stå lille rygsæk da det er dette der er med i prisen men syntes det er alt for mange penge for rejsen alt i alt"
Fordele: "Checkin and security Quick passport control and luggage"
Ulemper: "The plane was late, boarding process very slow, Lon wait to disembark"
Fordele: "Prisen er lav - men har man noget man skal klage over bagefter, fx. dobbeltgebyr på kuffert, så kommer man til at arbejde for sagen."
Ulemper: "Man kommer til at gå hele Københavns lufthavn igennem på den lange led, når man flyver med Ryanair. Derudover havde jeg betalt for kuffert med begge veje, men da vi skulle hjem kunne Ryanair ikke finde den betaling og jeg skal nu igennem klagesystem (hvilket er meget besværligt hos Ryanair) for at få mine penge retur. Desuden en time forsinket på hjemturen."
Fordele: "Hurtig gang mellem lufthavn og fly"
Ulemper: "Baggage størrelsen, umulig at rejse med. Dårligt"
Fordele: "Nem tjek ind."
Ulemper: "Manglende kompensation ved 2x45 min forsinkelse Kun dem på de forreste rækker fik en gratis vand... vi andre måtte selv betale"
Fordele: "Besætningen havde masser af overskud og var meget imødekommende og venlige"
Ulemper: "Gate blev først annonceret 12 min før gate ville blive lukket. Og så sad dovendyret fra Zootropolis i paskontrollen. Det har man ikke nerver til."
Ulemper: "2t50m forsinket uden grund"
Ulemper: "The announcements made by the main air steward were mostly unintelligible due to a very strong Spanish accent."
Ulemper: "Great attractions and clean descending"
Fordele: "Flight was quick"
Ulemper: "The representative at check in almost charged us €100 for a checked bag we’d already paid for when we bought our tickets online. When I asked her “didn’t we already pay for this?” She checked her screen and just said “oh” and let us through."
Ulemper: "the worst traveling experience. as intl travelers could not download the wi-fi at their airport and they charged 40.00 per person for just the check in ticket... the customer service was the worst ever. very nasty employees"
Fordele: "Nothing late again dirty plane not allowed to bring alcohol on which is fair enough but they don’t mind selling you there own"
Ulemper: "Everything was rubbish"
Fordele: "The pilot and safety tannoy is not loud enough"
Ulemper: "Flyet var så forskinket at jeg mistede mit fly til København"
Ulemper: "The app wasn’t working to check in. We arrived to the airport 1.5 hrs early only for them to tell us that there would be a $56 charge for not checking in 2 hours ahead of time. This is absurd. Almost as much as our ticket to Mallorca. Not okay. They were so rude to us and I dont trust that they will do this again to us. It’s a scam in my opinion. Definitely read all of the fine print or they will rip you off. Oh! And we paid for PRIORITY boarding. Psh"
Fordele: "Price and punctually."
Ulemper: "As mentioned being separated by the “ random computer choice of seats. We were put rows apart both with empty seats either side of us, we fly lots and only Ryanair and Jet2 do this."
Ulemper: "The seats are small and they don’t lay back even when I upgraded to priority. I had to ask for food and water and paid a lot. But mainly the flight was delayed over 2 hours before boarding and then another 45 min in the cramped plan:("
Ulemper: "I had to book my own flight"
Fordele: "The flight was smooth and calm. The crew was very professional."
Ulemper: "I did not know in advance about the checked baggage charge. The web site was not clear in this regard. The cost to pay this charge at the Rome Airport was double the price of doing it in advance. This also created a lot of unnecessary stress. We barely made the connection even though we had two and a half hours between arriving in Rome and the departure of the Ryanair flight. Also, there was a delay after boarding of almost one hour."
Ulemper: "Delayed , everything is nickel and dime"
Ulemper: "For your fault i lost my Next flight to Valencia and nobody of your personal helped me to resolve my problem, when you are the responsables that i lost my flight."
Fordele: "It took off roughly on time"
Ulemper: "Boarding was slow, checking in was annoying (just lots of steps to be done with lots of ppl who don’t travel often and less helpful staff), and the plane smelled odd."
Ulemper: "80 euros for the flight - 55 euros for a check in fee...what a joke - how do u calculate that price? Over 53 countries visited and that's the first flight I ever had to pay to check in - last flight with them"
Fordele: "Prisen. At vi landede planmæssigt."
Ulemper: "At gaten ligger i Finger F - man skal gå 10-15 min. At kabinetrolleys koster ekstra - med en masse administrativt bøvl til følge ved gaten = ekstra ventetid. At flyene er skrabet - der er intet net til opbevaring. At kabinepersonalet taler utroligt dårligt engelsk, så man ikke forstår, hvad der bliver sagt over højttaleren."
Fordele: "Finding an affordable flight to allow the family to get away for a weeks holiday that would otherwise not be possible."
Ulemper: "Having the family sitting separately on the flight as we were not able to afford to pay additional money to per book seats. But it was only a 2 hour flight so we coped. Think it would be a good idea if the airline didn’t just assume that because a child is 11 years old they are able to sit away from their parents. My son has additional needs and so although his chronological age is 12 years his developmental age is only 7/8 years so being sat away from his parents was very stressful for him. Maybe asking during booking if any of the party hav s additioonal needs would be a good idea."
Ulemper: "It was delayed and no one told us any updates on the fligh. I almost l"
Ulemper: "When check in took place we were kept in a dark,cold,wet & windy covered area for about 10/15 minutes before being allowed to board the plane. This is really unacceptable in this day & age."
Fordele: "With Ryanair, you can only really like the price and the people. To be fair though, m the toilet was clean.."
Ulemper: "Our flight was scheduled to depart at 7.30 am, but was still refueling after an earlier flight at that time. In a way it was lucky that it was late; if it had been in time, we would have been queueing on the Stansted tarmac in the rain. As it was, the rain had just stopped while we waited at the foot of the aircraft stairs. We actually took off 45 mins late. The new, additional-cost priority boarding is a joke: almost everyone was a "priority". Several passengers didn't understand the long "priority" queue, so joined it only to be turned away at check-in."
Ulemper: "Very cramped and hot in The plane."
Fordele: "Besætningen var søde."
Ulemper: "Flyet var meget forsinket. Vi havde prioritet, men blev gennet ud til at stå ude i den bidende kulde i 30 min og vente på at flyet fik læsset passagerer af. De kunne bare have holdt os inde indtil vi kunne boarde. Det var super nederen. Vi sad foran og kunne ikke få varmen pga alle de folk der skulle ind, som ikke kunne gå ind bagfra - det ville sige alle skulle igennem fronten og det tog også rigtig lang tid. Så alt i alt en dårlig oplevelse!"
Fordele: "Vi kom frem..."
Ulemper: "Flyet var så forsinket at vi ikke nåede flyet til Budapest, vi er derfor strandet i Berlin til næste dag, vi har ikke noget sted at sove eller være og vi måtte bruge over dobbelt så mange penge på nye flybilletter. Derudover går det ud over vores uddannelse, for det er vores studietur I har ødelagt."
Ulemper: "landing had some turbulence"
Fordele: "Ryanair gets you there."