My flight was cancelled less than 12 hours prior to departure, and I was bumped onto a vastly less convenient itinerary a day later, cutting into my trip
Service wasn’t good! Crew had a bad attitude!
This was better than the United-operated flight to Munich, which was the single worst flight experience I've ever had. That is faint praise indeed. Overall, a terrible experience, and after the problems with KAYAK, I'll never use them again for a flight, either.
Fik ikke min kuffert med fra München!! Kæft det er ringe service!
Fik ikke min bagede med fra München!! Det fandme for dårligt..
Forsinkelse fra Beirut. Tasken nåede ikke med
No entertainment only on BYOD even in business. Business is super basic from a seating and comfort aspect.
Poor your Airline is a scammer
Fordele: "On time."
Ulemper: "Quality of all services are declining on Lufthansa."
Fordele: "Crew could have been a little more friendly. Seating was great"
Ulemper: "Had a 3 he delay due to technical issues on the aircraft.. this was the third time it happened in the last four months"
Fordele: "Crew was amazing people"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "2h30 delay and no follow-up for connecting flights"
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Fordele: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Ulemper: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Fordele: "Good service."
Ulemper: "Check-in procedure. Plane was delayed a bit."
Fordele: "Friendly crew, tried their best to accommodate"
Ulemper: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Fordele: "Crew was courteous and professional. Food was okay."
Ulemper: "Seats a little wider and little more leg room."
Fordele: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Ulemper: "The entertainment system was glitchy."
Fordele: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Ulemper: "The seating was very close. Not enough room to sleep comfortably."
Fordele: "The food out of everything"
Ulemper: "Customer service , the air craft , the blankets"
Ulemper: "I was rebooked onto LU 1203 from Basel to Frankfurt from LU 1201 without notification. Probably because Flight LU 426"
Ulemper: "I havent gotten on a flight yet."
Fordele: "Attitude of staff"
Ulemper: "Food and delay"
Fordele: "Tout était impeccable."
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "Always have been more than pleased with Lufthansa. Perfect experience. Sincere thanks go to all staff."
Ulemper: "Nothing. All perfect."
Fordele: "Nothing good to say"
Ulemper: "Expect to be delayed if it snows a bit in Munich. Delayed for more than 7 hours total. 3 of those on the plane in Munich. Horrible!"
Fordele: "The business class area was spacious"
Ulemper: "Crew is too curt... they could use a little more smile"
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "It was a short flight"
Ulemper: "Sitting in the exit row meant that we could not rest bags under our seat but no overhead was left for a single backpack between my partner and I (our only luggage for the flight). Additionally other passengers were rude regarding overhead and the crew was not communicative on who should put what sort of baggage in the overhead."
Fordele: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Fordele: "Very nice crew, clean facilities, not too uncomfortable"
Ulemper: "No entertainment on flight and the food was gross! Give option of pretzels or snack over a bad sandwich."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "Not a good experience overall."
Ulemper: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."
Fordele: "Once onboard the flight was excellent and trouble-free. The crew were efficient and pleasant to passengers. I must give a big credit to Lufthansa for its great on-board entertainment system and good quality screens."
Ulemper: "Boarding in San Jose: For the first time I saw a Lufthansa person physically checking the weight of cabin backage at the gate. This was was not very pleasant experience as he approached us asking questions why we had so much cabin baggage, when our children were in bathroom and assumed me and my wife had 4 pieces of baggage, when we had 1 each and then left without apologising."
Ulemper: "There is not entertainment and seats not that comfortable"
Ulemper: "The seats were absolutely uncomfortable"
Fordele: "The snacks were nice."
Ulemper: "We were delayed over 30 minutes and we did not get an update until like 20 minutes of sitting in the gate, which made me almost miss my connecting flight to New York. I also think that in the Barcelona airport there should be just a line to drop off the luggage since there is a self check out machine. It doesn't make sense to do the self check out and still get on the regular check out line to drop off the luggage."
Fordele: "Overall excellent experience."
Ulemper: "Flight sat at the gate for an hour due to take-off slot, reached 45 minutes late."
Fordele: "Excellent service and efficiency."
Fordele: "Having own TV moniter and many options for entertainment. The meals were good and staff friendly."
Ulemper: "Every seat was taken and the flight was cramped. But the plane was configured so you could get up and walk around every few hours."
Fordele: "On time departures/ arrivals.. great friendly and professional cabin crew"
Ulemper: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"
selve rejsen var fin, men oplevelsen i lufthavnen var rigtig daarlig
The crew is always so flustered. The crew took a couple’s stroller at the plane door and when we landed in Paris they told them to go to baggage claim to get their stroller. The couple said the stroller should be brought to the plane door and asked how they expect to carry their baby son with several pieces of hand baggage. It was a mess to go to baggage claim as well. The crew is no help, the cabin is hot and stuffy. You don’t expect much with low cost carriers but that crew should have helped this couple for Christ’s sake, I mean come on, this couple bought front row seats to make sure they could make things efficient for their baggage and son, but the crew did absolutely Jack sh^t for this poor couple. My god. That stroller should have stayed on the plane. The crew should have made some customer check their baggage there or even the crew’s space for stowage should have been used. Shame on Vueling
Sooooooooo long. We were late and boarding was long
Great staff, easy boarding
Overall experience was ok. Flight was overbooked and my travel partner was put on standby while I had a confirmed seat. Not sure how it happened. We were told the flight was booked separately but I booked on kayak.com. In the end we both got on the flight and was even able to exchange seats and sit together. Overall flight experience was good. It was a short 1.5 hour flight from Rome to Paris.
Alt for lang indtjek - over 2 timers kø på hjemturen for tjek ind. Fik aldrig min bagage ved udrejsen
Fordele: "Price was very reasonable and they allowed us a carry-on item."
Ulemper: "Our original flight was cancelled at the last minute. And we were lucky enough to get on a flight that fit our schedule. But it was very fortunate. We might have had larger issues. Some of the other passengers appeared to have had difficulty with their flight arrangements."
Fordele: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Ulemper: "5 hour delay. Communication"
Fordele: "Timely departure and quick boarding."
Ulemper: "Seats were not comfortable and staff was not exactly tentative."
Ulemper: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Fordele: "Staff was friendly and happy."
Ulemper: "Seats are not the most comfortable."
Fordele: "Flight reservation was cancelled at airport - gate agents could not allow us to board. We were told reservation had been cancelled."
Ulemper: "Refused to sell ticket from start or at least receive a cancellation ticket for the flight"
Fordele: "worst airlineEVER , canceled the flight did'nt offer any help"
Fordele: "Nothing on the ground. Prior to boarding there was chaos among the crew members and the public. The flight was as usual with Vueling delayed; for technical reasons. However no one knew what was happening. No crew member gave a simple explanation of what was happening. Order was not maintsined"
Ulemper: "Everything, like simply explaining to the long waiting passengers what was going on. But Vueling is 90 pc late. They treat passengers as if they could not care less because they are working unhappily We can simply compare with other airlines. Vueling gets first price as worse airline I know."
Fordele: "Besætningen var flink og der var ok plads."
Ulemper: "Flyet var forsinket 1t og 5 min. Der kunne ikke købes mad - til trods for at der annonceres med mad. Der kunne kun købes snacks (nødder, chips osv)."
Fordele: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Ulemper: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Ulemper: "The flight/boarding was terribly delayed but the attendant on board was good. It took a lot of time to come out too after we landed but the flight was smooth"
Ulemper: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"
Fordele: "Fast trip"
Ulemper: "No internet"
Fordele: "Getting on a plane. Not the one I booked but got to wear I needed to go."
Ulemper: "Bought the flight 6 months prior. They give you the option to have a random seat, which i did. Apparently that means if people buy a seat, you might not get on the plane. Because they will sell your seat to someone willing to pay more."
Fordele: "Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby."
Ulemper: "They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next."
Ulemper: "Late flight. Delay not announced. Late luggage too"
Ulemper: "Rude attendant at the gate"
Fordele: "Getting off the plane."
Ulemper: "Everything else. This was the worst plane experience ever. The flight was super super delayed (as were several other Vueling flights) and we stood in the bag drop line for over 2 hours because there was no system and everyone was confused. Then when we finally got through they updated the flight status every 10 min confusing everyone cause the time kept changing and no one knew what was going on. Then they finally posted the gate and we had to run to the other side of the airport and then they delayed the flight again so it was over 3 1/2 hours delayed In the end. Then boarding was a mess and the plane itself was pitiful for how expensive that flight was. This is never going to be a company of choice for me. Definitely a last resort."
Ulemper: "Was late, without any notification"
Fordele: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Ulemper: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Ulemper: "At the check in gate the man made us pay for the luggage we carried on the plane"
Ulemper: "Delayed again and again"
Fordele: "We arrived safely"
Ulemper: "Vueling—couldn’t figure out how to have us pay extra money for overweight bags It took us almost an hour to get thru the line bc our bags were too heavy, then the agent couldn’t figure out how to charge us for the extra $, so after 15 min, they just let us go without paying Then, it too forever to get thru security THEN, our flight was delayed, but they still told us to go to the gate and board, even tho there was no crew yet And then, we had to go down 2 flights of steps to take a bus to the plane and then take a flight of steps up to the plane. Then, our seats were dirty with cups and garbage Then the captain said we needed to refuel. Said it would take 5 more minutes but it was more like 25"
Fordele: "On time departure"
Ulemper: "Checking line with no information, rude customer services, cabin crew very rude and discriminatory system, the flight attendant in charge of the cabin crew made us moved our Carry on three row far from our seats, despite the fact that we paid more for those seats and that we were among the first to board the plane. He made a racist facial expression toward us."
Ulemper: "I was told that my carry on luggage was too big for the overhead bin and had to pay 35 euro. The flight attendant attempted to fit it in the bin and it fit just fine. So thanks...I paid for something I didn’t have to."
Fordele: "Quick and cheap flight from Rome to Pairs for sightseeing"
Ulemper: "Boarding was moved at the time of boarding and sounds like that is normal so pay attention"
Fordele: "Quick check in at the counter."
Ulemper: "Waiting @ boarding gate."
Fordele: "I paid extra for the extra-legroom seats, and that was good. Though they charge for snacks/food/drinks, I was fine with a free cup of water."
Ulemper: "Our seats up front (2nd row) didn't recline, and it wasn't because of bulkheads or exit rows. It was a short flight, so it wasn't too bad."
Ulemper: "Måtte vente 45 min. på bagage i CPH. Missede tog til Fyn"
Fordele: "Good flight on time so no complaints"
Ulemper: "The aircraft was run down, checking in was ultra-slow, and they didn't even put our airplane on a jetway. They bussed us out onto the tarmac instead. They didn't even offer water or coffee on a 2-hour flight included in the ticket - it cost extra."
Fordele: "I didn’t have the issues checking in that many have mentioned. I did have pay 140€ to check my bags because it wasn’t included in my fare. My advice is prepay for baggage, it’s much cheaper."
Fordele: "crew was friendly and timely ..providing regular snack/beverage service on a relatively short flight"
Ulemper: "beverage/snack service should be complimentary like itbia on most other flights"
Fordele: "Good price, on time, comfortable seat, crew was friendly both at boarding and on plane."
Ulemper: "The only thing i didnt like was that when we boarded, we got on a bus to take us to the plane. I had paid extra for priority boarding and seating but i ended up being one of the last people on the plane. It did not end up being an issue because there was plenty of ovwrhead space for my carryons but it could have been. Wifi would also be nice. Even if i had to pay wxtra for it."
Ulemper: "An hour late to take off, then the captain didn't turn off the seat belt sign for another 45 minutes in clear skies. My friend had to use the restroom but the flight attendants locked them and yelled at her everytime she tried. Very rude."
Ulemper: "we had a terrible time flying through connecting flights and on top of that they charged 70 euros for baggage from rome to paris and then we had to check in again at paris, extremely painful and stressful given the short amount of time. i would never ask someone to do this again."
Ulemper: "50 mins delayed with no apology."
Fordele: "Selph check"
Ulemper: "No clear signage at aireport barcelona"
Fordele: "Spacious, punctual, friendly"
Fordele: "Easy enough boarding... our flight coming into BCN was delayed due to weather, so we were cutting it very close for the connection. Vueling crew took care of our late check in etc."
Ulemper: "DId not have the food. No wifi or entertainment"
Fordele: "Flight attendants were nice, and the aircraft was clean."
Ulemper: "Flat out the worst flying experience I've ever had. The bag checkin processes was a nightmare; I showed up super early to the airport, with more than enough time to check my bag and board without issue. The bag checkin line didn't move for over an hour, and while there were still tons of people waiting to check their bags for flights that were soon departing, most of the counter employees packed up and left. When someone pointed out that we would miss our flights, the attendants said "my shift is over" and walked away. At this point, the line broke and passengers started to cut the line, two people nearly got into a fight, airport security even had to come. My bag was finally checked five minutes before the flight left (!!!!!). I was unsure if I'd make the flight, or if my bag would make it on the aircraft. The worst part is that throughout their incompetent checkin processes, the attendants were all incredibly rude. I am NEVER flying this airline again, even if I have to pay twice as much for my ticket."