Irritererende forsinkelser og ventetid i lufthavn og flyver
Please provide water. Please be friendly with small kids. 3 years old baby was sleeping and I was yelled at to put her up and not let her sleep on my lap during landing and take off.
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "See previous note about lost bag."
Ulemper: "See previous note about lost bag."
Fordele: "Crew was very pleasant."
Ulemper: "There were no announcements at all about the delays! It was confusing and poor service."
Fordele: "Crew was amazing. Seat was better then usual."
Ulemper: "Don’t make us pay for our drinks."
Fordele: "Fairly easy boarding process and nice staff"
Ulemper: "Delayed about an hour once all boarded"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "Good selection of movies and music. Food was mediocre."
Ulemper: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Ulemper: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Fordele: "Excellent short flight"
Ulemper: "Did not eat"
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Ulemper: "Not a thing"
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Good crew"
Ulemper: "Premium economy wasn’t as good as others"
Fordele: "Guess what, we took off and arrived on time!"
Ulemper: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Fordele: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Ulemper: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Most everything"
Ulemper: "I'd like to be able to get seats together as a family before getting to the gate...I had to ask for switches both outbound and inbound, which they were nice enough to make."
Fordele: "on time"
Ulemper: "food selection"
Fordele: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Ulemper: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Ulemper: "I didn't like having to buy alcohol or anything extra on an international flight."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Fordele: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Ulemper: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "On time, easy boarding"
Ulemper: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Fordele: "Good service, pleasant staff."
Ulemper: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Fordele: "Great flight, on time great crew."
Fordele: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Ulemper: "No major complaints on this flight."
Ulemper: "No food, no entertainment"
Fordele: "Cannot think of anything."
Ulemper: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Fordele: "Waited for us when flight showed up late"
Ulemper: "Cramped cabin"
Fordele: "The food was excellent and the flight was smooth."
Ulemper: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Fordele: "I mean, it was how a flight should be, painless."
Fordele: "I am pleased we landed."
Ulemper: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."
Fordele: "The movie selection"
Ulemper: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Ulemper: "Seats are old and worn. Pitch is Ok. BEG is bad, at least if you connect there to the JFK flight. You have to go to different desks to verify passport (!) and pass additional security control where they don't let you carry in any tax free purchases you make at your originating airport although you never leave the transit area. Boarding is chaotic with no staging."
Fordele: "No stress at all. Friendly staff."
Ulemper: "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."
Fordele: "The flight experience was smooth!"
Ulemper: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Fordele: "Super comfortable the seats and staff"
Ulemper: "Nothing it was great."
Ulemper: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Fordele: "WeII, I didn't die."
Ulemper: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Ulemper: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Fordele: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Ulemper: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Fordele: "Food was fantastic. Crew was attentive and polite."
Fordele: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Ulemper: "More movies and TV shows please!"
Ulemper: "Snacks on the plane, comfort"
Fordele: "The crew is fantastic team,Dana is the best!Thank you"
Fordele: "I didn't get to my AirSerbia flight."
Ulemper: "I didn't get to my AirSerbia flight."
Fordele: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Ulemper: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Fordele: "good service , everything good."
Fordele: "My isle seat"
Ulemper: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Fordele: "Comfortable seats"
Ulemper: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Ulemper: "Arms rest are pretty small"
Ulemper: "5 hours delay"
Ulemper: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Ulemper: "Flight was late and caused loss of connection flight to Amsterdam"
Fordele: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Fordele: "Onetime and efficent"
Ulemper: "I almost died without watter due"
Ulemper: "Too hot temperature inside te aircraft. Seats uncomfortable"
Fordele: "New plains, great crew, on time. Quick check in, great price."
Ulemper: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Ulemper: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Fordele: "I like it was fun"
Ulemper: "I liked everything"
Fordele: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Fordele: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Fordele: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Ulemper: "New sits are just uncomfortable, especially in the middle."
Fordele: "I got to board first because I am wearing a cast on my leg."
Ulemper: "The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again."
Ulemper: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Fordele: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Ulemper: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Fordele: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Ulemper: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Ulemper: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Fordele: "Very friendly staff"
Fordele: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Ulemper: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Fordele: "Flight crew are nice, reasonable service during flight"
Ulemper: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Ulemper: "The cabin temperature was too warm and we had to keep asking for water to stay hydrated. Not enough drinks were offered. It was a long, uncomfortable flight."
Ulemper: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Fordele: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Fordele: "Huge legs space for economy class, great service!!!"
Fordele: "Baggage allowance"
Ulemper: "Too few movie choices."
Fordele: "Good job"
Ulemper: "I reached the airport with 45 minutes until the flight was to depart and I was greeted by a manager who quickly told me I was unable to board my flight. I even told the manager that I would not check in my bag and would just bring on my small backpack carry on and she immediately told me no. She was INCREDIBLY rude and I was forced to by another flight to New York that cost 1,000$ !!! The manager detoured me to the flight info desk wothout even slightly attempting to get me on my flight. I am OUTRAGED by AirBerin and the manager. I will NEVER fly AirBerlin again in my life."
Fordele: "Service was great on both legs of the trip"
Ulemper: "Not on time departing from Rome"
Ulemper: "The landing was even harder that the fist flight b"
Ulemper: "The landing was very hard."
Hvorfor kan jeg dog ikke ændre mit sæde? Tåbelig stewardesse.
Fordele: "The best flight i have ever been on"
Fordele: "Great service, love being able to order food and drinks from the in seat computer."
Ulemper: "Nothing really."
Ulemper: "Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait"
Fordele: "The seats were comfortable and there were a lot of toilets for use."
Ulemper: "There wasn't a huge selection of movies/episodes of shows to watch."
Fordele: "Absolutely nothing"
Ulemper: "Fight could leave on time. It was one hour late. Not even water served complimentary. Seat old and cramped. Outdated entertainment with no variety."
Fordele: "Seat was comfortable, crew was attentive, entertainment was sufficient."
Ulemper: "I was not even offered a beverage. On a 10 hour flight, one should at least be given a beverage or snack."
Fordele: "Great movie selection!"
Ulemper: "After 6 or so hours, they ran out of many snacks at the snack bar! Chocolate muffin and brownie, etc..."
Fordele: "The legroom was good."
Ulemper: "I changed seats with another passenger and I had preordered food. After telling this to 4 crew members, they still kept delivering my food to the wrong seat. I ordered vegetarian, so I got my food before everyone and then they kept forgetting to serve me drinks and coffee and so many other things."
Fordele: "The crew was very nice and the ride was very smooth."
Ulemper: "Being on time would have been better and the food offerings could have been better. I ordered a salad as a healthy option and it wasn’t."
Fordele: "The fact that the plane was newer"
Ulemper: "Perhaps offering water to passengers who didn’t select in flight meal option. Eight hour flight with no water is horrible. There is an option for buy bottled water for 4 Euros but I think basic customer service should include water. Terrible... I’ve never seen this before!!!!"
Fordele: "Efficient boarding"
Ulemper: "Not only do you have to pay for a meal or snack, but there is absolutely no free drink service at all, not even water. Want a can of coke? $3 on your credit card and I’ll get that right out to you. What a joke. Have to pay for a blanket too. The most penny pinching airline I’ve ever flown."
Ulemper: "Forgot my special food No big deal"
Fordele: "I liked the look of the new 787 plane."
Ulemper: "I didn't get served or offered a meal for the entire 10 hour flight. I doubt the food had to be purchased as people all around me were eating and I think I was the only one on the plane not served. The flight attendant crew was very rude yelling at me and not serving me a meal. Never Norwegian !"
Fordele: "I like the tv screen in each seats."
Ulemper: "I cant believe that this company Norwegian didnt offer a least a glass of water! Round trip! I spent on 2 tickets around $1600 and they cant give us a glass of water. Ridiculous!"
Fordele: "Reasonable price for premium class seats."
Fordele: "Business class on Norwegian is affordable priced."
Ulemper: "The crew could’ve been nicer and I only had one choice of Lamb for dinner, and this was business class."
Ulemper: "Seats were very tight. Crew was not at all friendly. There were no free food or drinks. Even water and coffee were not free. I tried to order a muffin and were told they ran out. It was a very long 12 hours!! I am sorry I will be taking Norwegian airline home."
Fordele: "everything but the meals not so good"
Ulemper: "the meals not so good"
Ulemper: "In Copenhagen the Norwegian transfer desk was closed and everyone was sent to the gate. The gate staff did not even acknowledge that we were all waiting there as they set up. It was very confusing and a few short words of greeting would have helped out us all at ease."
Fordele: "Comfortable rest, good food"
Ulemper: "Security and check in process need much improvement. No loungers even in premium."
Ulemper: "None of the staff could tell me which gate number it the flight was due to an error in number switching, causing me to go through security check 3 TIMES over 3 HOURS which ruined my experience and put me in an aggravated mood! Crew spoke without empathy & redirected their anger of gate errors at me!"
Ulemper: "Pretty good cheap filthy on the 787 Dreamliner!"
Fordele: "Comfort of the dreamliner and feeling safe to fly."
Ulemper: "Service was, surprisingly, not so good (this is my second time with Norwegian). My son was sleeping and I pressed the call button to get some help form cabin crew. They turned it off. I pressed it again, a girl came and I explained I need help - to get my trolley from the overhead bin so I can take a blanket for my son, cos it was cold and he was sleeping, I couldn’t move. She asked me “Is your bag heavy?”. What kind of help is that?She after all got the bag, but I was a cabin crew, and I would never tell that to a passenger needing help with a small child. Also, no one is checking if passenger with children are ok."
Fordele: "Great flight crew"
Ulemper: "The unpalatable airline food"
Fordele: "We had a great flight from Copenhagen to Orlando on a 787 Dreamliner."
Ulemper: "The seats are wider than coach and you have more leg room but they aren't very comfortable. No back support and I felt like I was always sliding off my seat. My footrest didn't work properly, and my husband's didn't work at all on the flight to Norway. The food was limited and really bad. In fact, my husband got sick from the chicken he ate, and the steak I got was like a grey eraser. I took one bite and threw the rest away. They didn't have enough food to offer me something else (remember, this is premium economy), and the flight attendant was irritated and short with me. They don't have any pillows on the flight and the "blanket" they give you is basically a sheet folded in two sewn together, and doesn't keep you warm at all. I felt like I was on a discount airline, but I didn't get the discount! I will not fly with Norwegian again."
Fordele: "Food was ok and staff was friendly."
Ulemper: "I booked an isle seat, however it was switched to a middle seat without my knowledge. I was not informed that movies/entertainment could only be accessed from United app on my phone, so I didn't bring my phone charger with me. Seats were quite uncomfortable."
Fordele: "Nice clean, new plane"
Ulemper: "Be prepared to bring out your credit card for a crappy cup of coffee, and again for water, toilet paper, and anything else you might need. Then it took a full 50 minutes to get checked luggage at destination (Barcelona). Staff was rude and simply did not care. After paying for seat assignment and checked bag, it is not a bargain airline. This was first and last time on Norwegian."
Ulemper: "Only 2 bathrooms were working during most of the flight which is not enough to accommodate everyone’s need"
Fordele: "Dinner meal was great, morning meal of sandwich and stale cinnamon roll not so good,"
Ulemper: "Morning meal of sandwich and stale cinnamon roll was inedible."
Ulemper: "We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals."
Ulemper: "I have traveled with different airlines such as Delta, France and America airline to near and far places and they have all given something to eat but this one NOTHING, not even water, you had to pay for it. This airline was the worst, first they wanted to charge me for my suitcase that I was bringing in which 50 pounds were free. Another reason was because I asked an airy one if it was possible for me to change to another seat since there were manyyyy empties seats in whixh she said/meant no; but the worst thing is that i still have one more flight with this airline. Im sorry if i am been selfish but this is how i feel."
Fordele: "Nothing memorable about the flight (which is a good thing!)"
Ulemper: "It was late taking off and late landing, but we had nothing that was time critical so that was okay for us."
Fordele: "We are still stuck on LAX, first our flight was canceled than rebooked for next day than we got delayed 5 hours. The worst experience ever!!!! We lost so many connecting flights that we are thinking about canceling our vacation."
Fordele: "Direct flight"
Ulemper: "I was thought that when i purchased/booked my flight in Norwegian Air that the food"
Fordele: "I felt this Airlines was very accommodating, efficient and easy to travel with. The flight crew that we had both coming and goin were very good. AND of course, it felt like getting to Europe was finally manageable in the time needed to get there. Now west coast travelers can almost go as easily as our east coast counterparts!! Please Norwegian... bring us more!"
Ulemper: "Being a true foodie, and having opted to fly Premium Class, perhaps it would have been better to get our food NOT served as a boxed meal."
Fordele: "Flying on Norwegian Air it appears one has to go online and Pre register to receive water and a small snack. If not, flight attendants rudly pass you and when pressed to explain why you can't even get water they say, "next time register". I will but not on Norwegian Air."
Fordele: "Plane was okay and the food was pretty good."
Ulemper: "Flight attendants were not friendly or attentive. Movie choices were not great. Many people commented about that. I flew Delta to London in April and what a world of difference. Pillows, blankets, earphones, eye masks, toothbrush and paste. A couple of meals and a couple of snacks. Free drinks which they must have come by 8 times during the flight. Those flight attendants were working most of the flight and were very friendly. No so with your company."
Ulemper: "This is the worst airline you would ever travel. I dont even know how they still in busines, well i do know and is because all the fees they charge.. i picked this airline because i though i was getting a good price to barcelona and end up paying almos double.. firts the service at the check in was terrible had incompetent people working and not willing to provide customer service.. they made me paid one checking in back in a such of long flight from new york to barcelona.. only allowing people to have a carry on.. which a lot airline do that, but not to euro cuz the amount of hr. Second they only allow 20kg per bag and not willing to combine the kg between carry on and checking.. and the answer for the manager "go to hudson news and buy a new bag and pay for it or you can just travel" then i found out that they dont bring no even water.. just imagine to be on airplane for 8 hr without even drinking water because they want you to pay for everything.. i would surprise me for them to ask me for money to use the bathroom. We all know what airlines bring for food and i dont think it was worth to pay $50 dollar for that food.. i have travel to barcelona and all euro plenty time and use tap portugal, kml, delta, airfrance, and so far this is the worst airline you will ever pick.. third seats are very unconfortible and have not enough space for such a long trip. Every time you call customer service to even ask a question they are they dont care.. i would love my money back.. i usually dont write review about thing but i said to myself i have to let people know so they aware of what they will be getting into.. so litteraly i end up paying 600 plus everything else i use on this airline.. what this people do is an abuse.. i asked for water and theh told my ticket didnt include water and i had to pay for it.. no even a glass.. i would understand if it was a short flight for few hrs.. but imagine 8 hr when at the airport dont allow you to bring any liquid.."
Fordele: "The new airplane was very nice. The entertainment movie selections were amazing!"
Ulemper: "Our flight boarded late and took off late. Then, I had paid for two meals on my flight. When they came around and delivered food, they skipped me. I was the window seat so I politely waited for the people next to me to finish eating their meals before I asked them to get up. I went to the back of the plane and told the flight attendant. They apologized and said I was supposed to get one. They kindly allowed me to order snacks for free off of their menu. However, when the second meal came around, I was skipped again. I then had to alert the flight attendant again. I was surprised that they would forget my meal a second time."
Fordele: "The plane was pretty new but some of the entertainment perks did not work"
Ulemper: "Being charged for items that were no longer available and waiting for refunds. Slow food service didn't get any food or water till about 4 hours into the flight"
Fordele: "We boarded and then sat due to computer issues for am hpur and a half. I was okay with this as safety is obviously what we all put first. Upon landing at JFK we then sat on the tarmac for 3 hours... 3 hours! JFK should be ashamed."
Fordele: "The 787 is a great plane to be on for long trips. It is comfortable and high tech. Checkin kiosks are easy to use and the app makes checking the details easy."
Fordele: "Entertainment and movies"
Ulemper: "The flight was inattentive and the staff didn't look like they cared. Inattentive staff and the plane looked so worn down that it looked like it may break anytime."
Fordele: "The plane (787) is amazing - nice, quiet, modern, fast."
Ulemper: "Terrible seats and space between seats, I am 6' and could not fit my knees. Seats in economy are made for little children..Worst seat experience ever."
Ulemper: "rude staff, and ill informed and incompetent. Had to beg for water and food, even though I had ordered meal service. Unpleasant, I repeatedly complained about roudy passengers, who were occupying nearby seats that weren't theirs. these passengers were drunk and loud and hanging out in others seats and ailses NEVER FLY NORWEIGIAN AIR. The only folks who had a great trip were the flight attendants - they hung out in the large spacious kitchen eating the food that they said they didn't have for the passengers and doing little else. Worst flight experience of my life. And fancy expecting folks to carry all the food and hydration needed for an 8 hour flight. I think TSA needs to look into the this from the airport chaos - as it is clear that my experience is not isolated. DONT FLY NORWEIGIAN AIR"
Fordele: "The plane was modern and spacious. A 787 Dreamliner."
Ulemper: "The flight attendant acted like I was imposing to ask for a cup of water."
Ulemper: "This airliner ruined the last few days of my vacation, including my nye celebration. My flight was delayed for 5hrs on both of my connecting flights!! POS airliner"
Fordele: "clean, spacious, friendly staff."
Ulemper: "chaotic boarding process and was not clear on how food was going to be served or made available."
selve rejsen var fin, men oplevelsen i lufthavnen var rigtig daarlig
Alt for lang indtjek - over 2 timers kø på hjemturen for tjek ind. Fik aldrig min bagage ved udrejsen
Fordele: "Besætningen var flink og der var ok plads."
Ulemper: "Flyet var forsinket 1t og 5 min. Der kunne ikke købes mad - til trods for at der annonceres med mad. Der kunne kun købes snacks (nødder, chips osv)."
Ulemper: "The flight/boarding was terribly delayed but the attendant on board was good. It took a lot of time to come out too after we landed but the flight was smooth"
Ulemper: "The flight was over 5 hours delayed. Multiple times I asked for an update and wasn’t given one by any crew member, nor did they make any announcements giving the passengers and update. The other passengers on the plane were extremely rowdy and loud during the wait and the crew did nothing to keep ca"
Ulemper: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
Ulemper: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Fordele: "Good but not the delay"
Ulemper: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Fordele: "The crew are so helpful and friendly"
Ulemper: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Fordele: "Nice, simple. Friendly"
Fordele: "Good leg room"
Ulemper: "30 minutes late - better than 2 hours with previous Vueling flight..."
Ulemper: "Seats are like deck chairs with no leg room"
Fordele: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Ulemper: "Delayed flight that was a connection and nearly missed my next flight"
Ulemper: "The flight was delayed for an hour which made me late for where i needed to be"
Fordele: "Getting off the plane in Barcelona"
Ulemper: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Ulemper: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Ulemper: "Plane late Check in late What a joke first time flying with this joke company"
Fordele: "Staff and smooth fligfht"
Ulemper: "Really long delay with hardly any information of when takeoff will be"
Fordele: "we reached our destination alive"
Ulemper: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Fordele: "Seats were clean"
Ulemper: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Ulemper: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Ulemper: "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Fordele: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Ulemper: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Ulemper: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Fordele: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Ulemper: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Fordele: "Safe flight, good leg room"
Ulemper: "Delayed departure, delayed boarding"
Fordele: "Crew was nice and welcoming"
Ulemper: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Fordele: "cabin crew was friendly"
Ulemper: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Ulemper: "The flight was cancelled after checkin . Trying to get an alternative was futile with no success.Had to drive 1000 km in the end. No announcements made in English. Plese advise how to get a refund."
Ulemper: "Very little legroom"
Fordele: "Flight on time"
Ulemper: "Was made to put case into the hold at the gate, they said there wasn't enough room on the plane, got on, there was loads of space and loads of cases. Got to Barcelona and my Kipling monkey had been removed from case, either in Birmingham or Barcelona."
Fordele: "The staff were nice, and we landed which is always a bonus"
Ulemper: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Fordele: "Furious, Vueling is always late!!!"
Ulemper: "Always late,, they don't care!!"
Fordele: "Staff were fine, lovely to check in online and not have to worry"
Ulemper: "Once onboard we sat for nearly an hour going nowhere"
Fordele: "The Staff were very attentive and attractive!! Very Comfortable flight and well worth the money! I would only fly with Vueling to Barcelona! Amazing Experiance Thank you everyone"
Fordele: "Excellent check in . Before time arrival."
Ulemper: "Måtte vente 45 min. på bagage i CPH. Missede tog til Fyn"
Fordele: "On time"
Fordele: "New plane, comfortable seat and helpful crew"
Ulemper: "Disembarking in Barcelona very disorganised"
Fordele: "Comfort and friendliness of crew"
Ulemper: "Everyone told to board at the same time but they no one being boarded for over 30 mins. So left just standing in a long line for ages. Why tell us to board before you’re ready to board anyone? And why all at the same time and not groups of rows?"
Fordele: "Good flight on time so no complaints"
Fordele: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Fordele: "The music in the background was a nice touch to the flight."
Ulemper: "My recline button on the seat was broken and I was sat on the back seat so wouldn’t disturb anybody behind me, the person in front reclined and rightly so for comfort leaving me very little room. Felt a little closed in."
Fordele: "Friendly, pleasant and helpful staff on board"
Ulemper: "The delayed boarding of the flight due to the delayed arrival of our aircraft into Dublin. The 15 Minutes of silence and not knowing what was going on, or whether we were or weren’t going to eventually be landing in Barcelona or diverted elsewhere, after the aircraft had suddenly climbed very steeply away from Barcelona as we were almost about to land on the first approach to BCN."
Ulemper: "Our luggage did not arrive with the plane, we were not informed of the situation and waited for at least one hour before a passenger was told the luggage was left behind. The luggage did arrive after 90 minutes, still no explanation from the Vueling"
Ulemper: "Very late"
Fordele: "Nothing good"
Ulemper: "Flight was delayed which meant I missed the event I was travelling for. No help from airline or any expression of sympathy for the situation, very awkward to deal with and no flexibility, no offer of refund or change of flight as no other was available with the airline, wouldn't book again"
Fordele: "Was given the Exit seat"
Ulemper: "Had to leave my hand luggage at check in because of fully booked flight And had to take out my laptop and carry it throughout the flight without case"
Fordele: "Flight not shown delayed at airport. Eventually left an hour late. No information or apology at boarding gate. Staff went and hid so the desk was empty. No apology or explanation on board either. Flight got us from A to Be but with zero grace or service. As a first experience this was bad."
Ulemper: "Zero service"
Fløj til tiden. Plads til håndbagagen i kabinen
fly var ok, men afgang fra virkelig snavset, snusket, graensende til ulaekker lufthavn
Hver gang vi flytter er mere om en time vente og personal i Denmark det var ikke hjælpsomme
Synes alt var perfekt - hvis så ville information fra kaptajn gerne være på dansk :-)
Jeg kunne ikke lide noget. Forfærdelig oplevelse.
Dårlige sæder ved nødudgange række 12 ikke de ekstra penge værd. Manglende info da vi måtte skifte fly pga tekniske problemer
Fordele: "Fully understand the need to put a name tag on “priority customers”. But tagging the rest as “non-priority customers” is at best disrespectful and stupid. Time to look for a new head of communication?"
Fordele: "Venligt personale i Malaga"
Ulemper: "Svært at forstå at komforten skal være så usædvanlig dårlig. Plus at man skal betale hver gang man trykker på nogen som helst service. Så som bagage som ellers bare skulle være standart."
Ulemper: "At være forsinket og være nødt Til at bruge penge på en taxi"
Fordele: "Terrible crew rude and impolite"
Ulemper: "Direct boarding."
Fordele: "The crew was efficient in everything it did."
Ulemper: "THe seats are cramped and we spent the entire two hour flight listening to the flight crew trying to sell: alcohol, cigarettes, scratch off tickets, and duty free items. I’m not taking a plane to go shopping, and the fact that we were asked to buy 4 different types of items in 2 hours was excessive."
Ulemper: "Pga. fuldstændig kaotiske tilstande ved check-in, var der kun lige tid til at styrte til gaten. Meget langsomt arbejdende og inkompetente ansatte ved skranken, der pga. kaos ikke tjekkede pas!! Low fares - low/no service."
Fordele: "godt med lidt info på @"
Ulemper: "Der er mangler der gør at man kun kan få 20 kg ikke så smart når man er 2 p og kun har max 14 kg dette kom så til og koste mig 400-300-20 euro i alt mange penge for 14 kg samt 288kr oven i for at sidde sammen der skal stå lille rygsæk da det er dette der er med i prisen men syntes det er alt for mange penge for rejsen alt i alt"
Fordele: "Prisen er lav - men har man noget man skal klage over bagefter, fx. dobbeltgebyr på kuffert, så kommer man til at arbejde for sagen."
Ulemper: "Man kommer til at gå hele Københavns lufthavn igennem på den lange led, når man flyver med Ryanair. Derudover havde jeg betalt for kuffert med begge veje, men da vi skulle hjem kunne Ryanair ikke finde den betaling og jeg skal nu igennem klagesystem (hvilket er meget besværligt hos Ryanair) for at få mine penge retur. Desuden en time forsinket på hjemturen."
Fordele: "Hurtig gang mellem lufthavn og fly"
Ulemper: "Baggage størrelsen, umulig at rejse med. Dårligt"
Fordele: "Nem tjek ind."
Ulemper: "Manglende kompensation ved 2x45 min forsinkelse Kun dem på de forreste rækker fik en gratis vand... vi andre måtte selv betale"
Fordele: "Besætningen havde masser af overskud og var meget imødekommende og venlige"
Ulemper: "Gate blev først annonceret 12 min før gate ville blive lukket. Og så sad dovendyret fra Zootropolis i paskontrollen. Det har man ikke nerver til."
Ulemper: "2t50m forsinket uden grund"
Ulemper: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Ulemper: "Flyet var så forskinket at jeg mistede mit fly til København"
Fordele: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Ulemper: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Fordele: "The flight itself was quick and crew members were professional."
Ulemper: "We weren't informed of flight delays until arriving at the airport. No information was provided on departure time until after waiting almost 2 hours. Ryanair staff at the airport made announcements exclusively in Spanish, without providing an English translation."
Fordele: "We actually made it"
Ulemper: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Ulemper: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Fordele: "I got to my destination"
Ulemper: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Ulemper: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Fordele: "No good things to say about this flight or booking."
Ulemper: "Flight was delayed for more than 4 hours with no prior warning and staff would not explain why. Even tried to charge me 60€ each for not booking in 2 hours early when they knew the flight was delayed. By far the worst flight I have ever taken."
Fordele: "Nice and cheap."
Ulemper: "The window was in the wrong place so I got a bad neck trying to look out."
Ulemper: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Fordele: "Prisen. At vi landede planmæssigt."
Ulemper: "At gaten ligger i Finger F - man skal gå 10-15 min. At kabinetrolleys koster ekstra - med en masse administrativt bøvl til følge ved gaten = ekstra ventetid. At flyene er skrabet - der er intet net til opbevaring. At kabinepersonalet taler utroligt dårligt engelsk, så man ikke forstår, hvad der bliver sagt over højttaleren."
Fordele: "The staff did the best they could with what they had I think"
Ulemper: "The boarding was chaotic and slow. The flight was delayed. Never a fan of having to pay for even just water (especially after an hour on the tarmac waiting to take off)"
Ulemper: "Boarding was late."
Ulemper: "Gates announced too late"
Ulemper: "Very cramped and hot in The plane."
Fordele: "I was allocated an emergency exit seat, luck of the draw. It was the only flight left going to the UK following the extreme weather in CPH and UK."
Ulemper: "No tables in the seat backs! Gaudy decoration and plastics that had clearly been designed to be hard to damage. It felt like a kebab shop in a rough area or the custody area in a police station."
Ulemper: "Being delayed an lied too"
Ulemper: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Fordele: "the pilot didn't care about landing, it was the worst landing ever"
Ulemper: "the pilot didn't care about landing, it was the worst landing ever"
Ulemper: "I checked in online. Didn’t realize I had to save a mobile download of the check in. The woman at the front desk yelled at us and told us to get out of line. We pulled it up on our mobile and got back in line. She then told very rudely agreed to help us. My husband thanked her for her kindness and I giggled and walked away (because she wasn’t kind at all). she then began to scream at us from 20 feet away “YOU ARE VERY RUDE AMERICANS!” I’ve never experienced something that odd. Then, the flight was 4 hours late for some unknown reason. I tried to get a wine on the flight and the credit card machine wasn’t working. Instead of doing whatever normal company would do and graciously give us a wine for the terrible service, very late flight and no working way to pay, the flight attendant grabbed the wine back and continued serving other people. The whole day was a disaster. Now it’s 2 am and I have another flight to be up for in 4 hours."
Ulemper: "they where delayed and as a result they made me miss my flight.. to Barcelona i hate this airlines and will never fly with them again"
Fordele: "Besætningen var søde."
Ulemper: "Flyet var meget forsinket. Vi havde prioritet, men blev gennet ud til at stå ude i den bidende kulde i 30 min og vente på at flyet fik læsset passagerer af. De kunne bare have holdt os inde indtil vi kunne boarde. Det var super nederen. Vi sad foran og kunne ikke få varmen pga alle de folk der skulle ind, som ikke kunne gå ind bagfra - det ville sige alle skulle igennem fronten og det tog også rigtig lang tid. Så alt i alt en dårlig oplevelse!"
Ulemper: "Things that went wrong; 1- gate switched at the last minute. 2- the flight departed 30 minutes later. 3. At boarding, as Americans, we were singled out and had to pay €50!! For our carry on. This was the third airline we in our European vacation. No one else was being asked and had bigger bags then we did. I told them that they had to be consistent with everyone that was going by to make sure that they also paid. But they didn't even bother to check People with European passports. We will never ever flight with this airline agin. We don't recommend it. The airplane was old. The seats were torn. And the landing was horrible."
Ulemper: "There was a group of about 6 passengers that were very drunk before they got on the plane. I could hear that they were asked on their way through security 'how drunk are you?' which they announced loudly to everyone. They were shouting on board. They were still sold alcohol by the crew who did nothing to quieten them down. As usual the flight was late (around an hour by the time we actually got to the terminal)"
Fordele: "60 quid return to Barcelona from London. Can't be bad. Comfortable seat and very pleasant cabin crew."
Ulemper: "They called boarding a long time before it actually started. Food available was not so good."