location and the staff
The personel's attention is always high. Intercontinantal is always a sure choice (Budapest, Praga,...)
The club lounge make a huge difference
The hotel is for people who travels for business. There are a lot of rooms and every day is so busy of business persons.I don't think is a hotel for vacation. It's seams a hotel for business time. the staff of reception was so bad
area and service outdated room
Attentive staff, classic location. In my view, the applicable rate should have included breakfast, which negatively impacts the value for money ratio.
central location, professionalism of reception staff unexciting breakfast
Everything! I'm looking foward to staying there my next trip to Madrid.
The restaurant Dusty skirting boards, in need of some touching up here and there
The atmosphere at the hotel was extremely relaxing. Staff were always attentive but never intrusive. Great Gin and Tonics The mojito cocktail that we had was the worst I've ever tasted.
the friendliness and cooperation of the staff, the facilities available, the free mini bar was a nice touch, the comfort in the room when the wifi did not work from my computer they had no way to fix it even though it seemed to be a problem with the wifi access point
staff room room a bit dark
The minibar was included in the price of the room. Awesome! A splendid breakfast! Outstanding location!!! All the taps were new. I wanted to take the shower head with me! The room was a little smaller than we expected. We were not able to charge our electronic devices while we were outside due to all the power goes off when leaving the room.
Everything. The great room, the price, the staff, breakfast. Excellent. No.
Conditions of location was preeminent. Breakfast was very delicious. From station to 50 theMth place from subway of piece 2 from Gran Via soon。The bath in the room may be also large. As for above all, breakfast is very delicious. It is very satisfactory. There is no dissatisfaction.
Staff friendly, efficient and polite and the hotel's location is perfect. Building works, of which we were unaware, prevented window shutter closure, which let light in all night.
The metro is at 1 minute, good hotel and good price
The hotel has very good location, near the city center and the main shops, very good breakfast with fruits, omelet, con flakes, cheese!!! WiFi is limited by 30 minutes in the lobby of the hotel. So if you want an hour of internet you should take 2 codes for 30 minutes to access the internet...
Have not a housekeeping
Direct access to the hotel via the Metro was an important feature. The instructions provide via the hotel information concerning travel on the Metro from the airport to the hotel was a strong selling point.
Hotel was nice but we had a room on the street 2nd floor which was very noisey during the night, people shouting and drinking.
Location is on a crossroads for varying Madrid venues, right in between the Chueca and Salamanca districts. Being in between tourist, business, and evening outings venues makes the hotel a good location if needing to do a little of everything. Although the breakfast is typical of an nh hotel it really is considered excellent as compared with majority of the chains other hotels. Staff is friendly and attentive. The only major problem with this hotel which is really unfortunate, is the terrible sounds emitting from the old water pipes in the building. Very loud and obnoxious sounds get so loud in the morning when other guests are taking showers that makes it impossible to stay sleeping especially if you had a long Madrid night out and need some desperate rest. That problem alone brings down this hotel from a strong 5 star rating to a poor 3 star. Breakfast, beds & staff.
Excellent location, restructured old building, very nice!