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Big room Lousy wc, did not work. Extremly hard and uncomfortable bed. Minibar was not refilled. The Spanish maid could not speak a word of English, and evidently could not read as she did not know the difference between Clean room and Do not disturb
Quiet room as requested
It was very quiet hotel and small hotel.
The stylish furniture. Very few food at the breakfast for a 4 star Hotel in a European capital.
nice place, walking distance to 5 metro stations, very comfortable and spacious rooms though the breakfast was not bad, it didn't have the variety one would expect from a 4-star hotel
Very well located - 20mins nice walk to centre, near metro and in a relaxt area-, friendly hotel staff, all very new and comfortable, sauna is nice after a day of city touring! Although rooms are spacious it is noisy: we could hear the tv fro our neighbors at 5.30h in the morning
Nice hotel, room a large and confortable close to 2 different metro-stations.
Helpful staff. Room cleaned earl yin day. Location right next to Metro station was really good. Quiet area of Madrid.
Great location for visiting the city centre of Madrid Using internet facilities in the hotel lobby on the hotel's pc was not a great experience. Internet was slow and over priced.
the room gives real comfort..very clean and good bathroom goodies access to Wi-fi should always be free
The hotel is very near to the underground station, clean, the staff speaks English, very good breakfast. Although we personally didn´t mind, for some people the palce could be very noisy during the night as well as early morning (noise coming from the street´s night life)! Our room was on the 2nd floor and downstairs on the street there is a petrol station. It was very loud.. I can imagine that for people with sleeping disorder or children it could be very difficult to fall asleep..
Included breakfast was a good range and reasonable quality. Convenient to the metro which was four metro stops from Sol. Beds, shower and room were ok. The "free" Wifi is not free!!! After using one 30 minute voucher for extremely slow wifi in the lobby, we were told to purchase wifi at an exorbitant rate. Some of the staff were downright rude even though I used my limited spanish to ask if they spoke english and, when they said they didn't, I tried to communicate in spanish. The room was stuffy and as they are on a major road the only alternative was a loud fan.
It was close to everything, staff very polite and helpful
nice brakfast, good Location there is no corkscrew in a room
Convenient for metro line. Clean, comfortable and close enough to city centre that you could walk there and back safely in the evenings. Lovely breakfast. Very helpful staff. It would have been even better if there had been a hospitality tray in the bedroom (ie with a kettle to make hot drinks in the evening) and a Gideon's Bible in drawer. These are usually standard features in UK guesthouses and hotels.
The hotel is in a very good location. The rooms were very clean and comfortable.
The atmosphere of the hotel was very relaxed but still very professional.
The hotel was clean, close to two metro stations, but one could reach interesting sites at the center also by walking. Expensive wi-fi, expensive breakfast.
Very clean rooms, bedclothes exchange every day, comfortable (TV, minibar, aircondition), safe in rooom, helpfull staff, very good location; near metro station.
Der var et værelse og en seng, når man kom træt til destinationen. Jeg havde booket, men da jeg kom kl. 22 havde de ikke flere værelser og ville have mig hen på et andet hotel. Det må ikke ske! Min rejsekollega betalte mindre end mig for værelset og fik morgenmad includeret, jeg måtte betale 5 Euro for den. Så bliver man knotten.
Compact hotel, small (single ) but clean and comfortable room. Staff were helpful and courteous. Location was excellent for what was required, but not necessarily where I would have stayed for any other visit. Credit card payment for room was taken automatically before I checked out. Since I had eaten breakfast I needed to add to the bill. I pay in pounds sterling and the hotel charges in Euros I get two surcharges for using foreign currency; this was not appreciated.
The hotel located in a non-tourist area but close to the main areas of interest. The service personnel is very polite and benevolent. Some rooms need some minor renovation.
extremely helpful and friendly staff Perhaps breakfast was a bit expensive
The room was very expensive but very small with bad odours coming from the bathroom pipes. I saw wood lice and there was a lot of mould in the bathroom. The breakfast was good but overpriced. I was honestly quite disappointed.
Comfortable room for good price. Good to have non-smoking room available. Air conditioning worked well. Bed was very comfortable. Another NH hotel where I stayed in Salamanca had a tissue dispenser in bathroom. All NH hotels should have same amenities in bathrooms. Would be good to add tissue dispensers to your bathrooms. Also, it would be a real asset to make a free computer with an Internet connection available to your guests in the lobby. Many less expensive hotels and hostals in Spain do this.
The room was very quiet.
Helpful staff that could explain how to find what we needed.
reception staff very helpful situated in a residential area so less touristy noise travels because of wooden floors
Hotel is pretty close to city centre, great rooms, comfortable beds, good breakfast, free wifi in lobby and courteous staff. I didn't see any free parking available, only for residents. Hotel took payment straight from credit card before we even arrived, something which I did not like.
The location was great for the University district. The room was clean.
The room was really spatious, the bed comfortable, the bathroom large and well equipped, the staff very helpful It was impossible to turn off the heating in the room so it was too hot during the night.
Close to where we wanted to be.
Nice staff, perfect location
Very comfortable, peaceful room. Fridge very handy, and free wifi excellent. Stayed at another hostel in Madrid, but this was far superior. Close to several metro stations.
It is central, has 24-hour reception, people are nice. I would recommend this hostel to people who are short of money. The rooms are really small, I booked two triple rooms, one of those had no appearance to be a triple room, but a double one with an extra bed. Internet doesnt work on all bedrooms, I had to be at a small tv-room to get connection.
the stuff of the hotel didn't speek english , this situation creat dificulties. this hotel may be good for spanish speeking guests
The Hostal is very central and clean. High quality/price level.
The location of the hostal is quite good, rooms are clean and most of the staff friendly. Most of the staff only speaks Spanish except one lady who also speaks French. We asked for a double bed but got 2 single beds. Changing rooms was only possible after 2 nights. The fridge in the room didn't work, and the rooms are quite noisy.
location, staff, no soap and shampoo
Good location, friendly staff, acceptable price. Comfortable enough for a traveler that needs only a place to spend a night - not a resort hotel to spend whole days in
very central everytime someone came he had to ring the bell to be opened. as the walls are very thin, I woke up at 23.00, 1.00, 3.00, 4.00, ....