The location, the staff, the room decorations, the room service, the quiet at night and particularily the breakfast. hi speed internet, Rather small elevators [to be expected in a building of that age], A/C a bit undersized.
It's clean easy access hotel No food available in the afternoon (not even a sandwich)after our arrival.
Clean, nice staff. Great location. Strongly recommended!
Service is excellent all around. The location is central and easy walk to popular plazas, a great park. Breakfast is amazing with self serve champagne!
Have stayed there before and was 'welcomed back'. It is ideally located, overall a very pleasant hotel. Excellent staff.
The calm atmosphere and the beautiful interieur. Luxurious but still nice and comfortable. The price of two drinks was about the same as the price of one flight ticket back to Oslo . . . .. .
Great bed and amazing pillows....very quite despite its central location. Quite expensive breakfast (buffet) for what is offered.
The location was perfect because our goal was to be able to visit the three major art museums within walking distance to our hotel. Parks, restaurants and shopping were also right there. The concierge was excellent in making flamenco arrangements for us. When I called ahead to check our reservation, the clerk answering the phone said that we would need to stay in one queen size bed and that to have twin beds would cost 500 euros per night. When we arrived, the registration clerk upgraded us to two twin beds at no extra cost.
Location of hotel Comfort of bed was spolt by squeaking everytime you moved in the bed!
Close to museums Over priced! Everything is outrageously expensive. Staff is not interested in the guest. No room facilities for heating water for coffee or tea. Not enough towels.
Great location. Beautiful old hotel. Concierge excellent. Breakfast very expensive. Staff was not well informed of the hours of restaurant.
its close proximity to museums and sites. the high cost for internet usage.
Staff was unfriendly
Old world charm and location. Great lobby and dining rooms Room furnishings and hall carpets need refreshing
Fantastic, we generally dont spend that much money for a hotel but after a terrible experience the night before, it was worth it!
The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from. Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.
The location, comfort and style. We stayed at the hotel 7 days and the 4th day we had to ask to vacuum the room. Only one arm chair fitted into the small room we had. Cleaning inconsistent. Not much selection at breakfast even when it was very expensive.
We liked this hotel very much, luxury. Staff was very polite, we arrived 13 p.m., check in should be 14 p.m., we were offered to wait 20 minutes and offered drinks free of charge. In room we also found compliments, it's very nice, when you arrive. Buffet breakfast costs 30 eur per person.
Hotel staff were fabulous ,location excellent As long as you dont mind a bit of faded grandeur and pink wardrobes an excellent choice
The pleasure that a very comfortable and opulent hotel can give. The reception rooms are magnificent and staff and service were excellent, as you would expect.
I loved the hotel, the look of the outside and the entry. The service is not what I have experienced at other Ritz hotels. The rooms were dated.
Staff was delightfully enthusiastic. Setting was beautiful!
The room The location The general ambience We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.
Boede på værelse 406 + tilhørende suite = et fantastisk værelse med den skønneste udsigt og et hotel med perfekt beliggenhed til oplevelser, shopping og mad. Receptionen var lille og havde ikke samme niveau som hotellet generelt men, betjening var helt fin.
Var heldig og fik et af de absolut bedste værelser. Stort og rummeligt med sofagruppe og bord - og udsigt til Metropolis på den anden side af gaden. Fantastisk tagterrasse og bar. Beliggenhed suveræn til de forskellige bydele i Madrid.
Fremragende beliggenhed, centralt i centrum. Nem adgang via metro til og fra lufthavn, trods det at metrolinie 2 stadig var under reparation i AUG 2010. Men buslinie 146 fra metrostation Principe de Vergara løste dette problem smertefrit.
Syntes at det som udgangspunkt var super fint, dog kunne man godt have oplyst at der var renovations arbejde i gang, og dermed var der en del støj. Det skal dog nævnes at hotel personalet var behjælpelige med et nedslag i prisen
Fantastisk morgenmad, men problemer med plads i restauranten og manglende opfyldning. Det gælder kopper, vand til kaffe, brød m.m..En dag var der ikke borde til alle gæsterl.
Nothing Small pokey room with inefficient air conditioning. Indifferent staff. Very expensive mini bar ie 5EUR for a small bottle of water. Would definately not stay here again nor would I recommend it to anyone else. Stay regulary at 5* Hotels around the world and this has to be classed as medicore 4* at best.
quite and relaxing
Very Clean & well designed. Bed was super comfortable. We liked the location. Located in quiet & beautiful area. Nice walking through the Park to Prado Museum.
At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.
The comfort and cleaniness of the room. The staff was excellant. The open plan style of the bedroom/bathroom needed to be adjsuted to.
We liked the baythroom set up and the comfort of the linens and beds
The staff was very friendly and helpful and the location just perfect - right in the city centre.
great size of room the toilet was across the room from the sink--makes it tough to wash hands. Also, no doors between room and shower area, makes it tough for those sharing a room who don't want to be so exposed, like grandmother and grandson!
Excellent location. Beds very comfortable. Hotel still not fully open and noise of workmen woke us in the morning. Bathroom wash area actually in the room not standard 5 star - no desk area.
I like the small size of the hotel, quietness, no noise from neighbours, good modern design, comfort, new furniture and bed linen. The size of rooms could be bigger. There was no bath in the room only the shower. The hotel staff is polite but not well trained (for example VAT shall not included in the hotel bill during check out if booking is made via www.booking.com site). More information in the hotel shall be provided about city attractions, restaurants etc.
Location, bellboy service, Expensive, old rooms, poor service, low water pressure of the shower, not worth the money..
Staff helpful but not intrusive. Room was modern and airy. Very large comfortable bed. Breakfast good quality
The staff, the location, the room Price of breakfast is a bit high
Beautiful hotel and rooms; many services; friendly staff The bed was a little firm at first.
Everything, the people working there, the food the atmosphere...and the list goes on.
Location and especially attentive service overall
Perfect location. Beautiful rooms and facilities. Good amenities (Aqua di Parma!). Nice staff. Breakfast extremely expensive. Poor internet reception (slow). Dirty and not warm jacuzzi.
Nice location by Retiro Park Overpriced and not good valuie. They refused to send an ironing board to the room, we had to pay for a valet service to iron our clothes! The hotel bar was a tiny dark room with no windows! And their website lied saying the room had a balcony, which it didn't. We only chose this hotel because we wanted a balcony, so were very disappointed.
I would recommend this hotel to all those, who like to be close to the centre but not in the midst of traffic noise. Walking distance to all major galleries (Prado, Thyssen, Reigna Sophia), beautiful park just in front of the hotel, excellent services and - yeah - free minibar - all this makes this hotel excellent. I would prefere separate bathroom instead of glass wall inbetween the room and bathroom.
All the facilities but particularly the helpful, courteous and multi-lingual staff. No
The Hotel staff were the most pleasant helpful group of people in all our travels in Spain.We were traveling for 2 weeks.I would go back to this Hotel anytime. I did not like that people could smoke on the Hotel property.
The staff was extremely helpful and they upgraded us to a jr suite. The location to the park and designer shops very good. Also great breakfast.
The area was so nice and quiet. I like to walk so the convenience to other transportation sites was fine. This is a great hotel. The bed was so comfortable. The staff actually respects your wishes of not being disturbed. I will stay here again on my next visit.
Well-located hotel close to museum district and shopping areas. Staff extremely helpful and polite. Design and layout of the rooms, and hotel in general, is very appealing.
The hotel is clean and well appointed. There were ample facilities (restaurants, pools, etc.) It was fairly empty, so many of the facilities downstairs (pub, screening room, etc.) were not open. The entire downstairs was dark. It just seemed so empty and lonely
Comfort and cleanliness of rooms and hotel in general. The location was perfect for my requirements No
No Fitness Center, even though it was marked as having one
Located centrally with nice clean reasonably sized rooms. The street it is on is a little less nice than some of the other hotels in the chain but this no doubt contributes to its reduced price. Highly recommended overall as long as a glamorous hotel facade on a beautiful street is not one of your criteria of selection.
No room service
The hotel staff were very attentive and pleasant to deal with. We received an upgrade without requesting one. Also great location, in the middle of the city near a lot of museums and restaurants.
We loved this hotel. The location is convenient and quiet, and the staff are very friendly and helpful. Our room was spacious and, like the rest of the hotel, tastefully appointed, in modern style. Really, a first-rate hotel - we'll definitely choose the Vincci Centrum for future visits to Madrid.
very nice hotel, well appointed and reasonable size room, walking distance to the Prado, Plaza del Sol, etc. breakfast was good, dining area very nice but quite pricey vs. the cost of the same food anywhere else nearby
Very well located and very comfortable. Had everything I needed for my buisiness trip.
fantastic location, walked to everything! Very modern hotel. Staff was helpful, room was clean and modern. Breakfast was poor, no swimming pool.
The rooms were large and some thought seemed to have gone into the design. Also, it was very centrally located and the staff had good English. The extra charges, especially for breakfast seemed to be steep.
We loved the location and the staff was very helpful
Modern room decor Room air conditioning not very effective (ie not cool enough)
Et godt hotel med fremragende beliggenhed tæt på museerne og den gamle by og i rolige omgivelser. Dejligt morgenbord med mulghed for at sidde i haven
Store værelser med lille køkken, som er godt, når man rejser med små børn. Pænt og nydeligt hotel med god placering.
Det var et dejligt hotel med en høj standard og meget venligt og hjælpsomt personale. Central beliggenhed i stille kvarter. Absolut anbefalelsesværdigt.
vi var meget godt tilfreds med hotel og størsteparten af personalet. dejligt værelse til HAVESIDEN (stille), nydelig renlighed og pænt udvalg af diverse tilbehør i badeværelset samt læskedrikke i kølesk . morgenbuffet var noget svingende i kvalitet og med for langsom service til servering og genopfyldning. aftenrestauranten var glimrende, men madpriserne nok i overkanten i forhold til det servered lidt mere og kvikkere personale i morgenrestauranten og dermed bedre genopfyldning.
Rigtig god beliggenhed. Serviceminded og venligt personale. Rengøring i top.