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free airport shuttle. breakfast buffet was good Takes a long time by bus to get to city center. About 45 minutes. Information about the shuttle was inaccurate and I had to take a taxi to the airport
staff profesionalism, decor, cleanliness,
The nice situation of the hotel, it's tranquility and away from residential area and accesible to public transportation. It's nice and class and presentable lobby. We expected of free wifi but during our first night we didn't got any internet. The second day we moved to another interruptor (socket to plug in) and was abled to connect to internet.But at night time at the same interruptor we were not abled to connect again to internet, as if the internet connection is limited to certain time. Because of seeing the place throughout the day, we were able also to enjoy the Spa because it closes at 3pm.
The layout of the room 322 could have been better.
The shuttle bus from, and to the airport, and IFEMA. RIch breakfast , however expensive (19 eur). Nice rooms with large space. Free fast WIFI.
The room was very quiet. The WiFi service was down during part of our stay.
Gym Dinner at the hotel costs 30-35€ per person (and you don´t have buffet, just 3-4 choices from the menu). The prices at the bar are offensive. The bed in the room is horrible, it´s hard to sleep in it. The Hotel looks like it has been built in the 1700´s, looks like an old king´s castle in the inside. I would never stay in this hotel again.
The room was very nice and clean. The hotel was environmentally friendly. The temperature controls in the room didn't work so it was too warm at night.
the staff and their service. Restaurant, excellent food and service the bed and pillows, very bad for a 4 star hotel. no swimming pool but a spa which came at an extra cost. very expensive mini bar, but then again it´s a 4 star hotel. the food in the bar and the room service food very poor.
nothing at all. Situation is OK but rooms looks very old and used, so I think the hotel is very expensive. There are many hotels around Ifema a lot bether and cheaper too so I´m not going to Stay there any more. Santiago Cuence. Thanks, Santiago Cuence.
Stille og roligt hotel. God shuttlebus service. Serveringspersonalet (nogle af dem) var alt for sure/ikke imødekommende/ikke et smil. Man må forvente, at serveringspersonalet på et **** hotel kan tale andet end spansk.
Fine værelser, god rengøring, lækker morgenbuffet, stille område - dejligt med børn manglende engelskkundskaber ved noget af personalet - ærgerligt at poolen ikke var åben - stor skuffelse for mine børn
Shuttle Bus ordningen er fremragende, selv når vi ankommer til lufthavnen kl.00.30 bliver vi afhentet. På et **** Hotel bør personalet kunne tale engelsk. Det var kun i receptionen, de kunne lidt engelsk.
Servis var i orden, rent og pent på værelset. Supper god morgenmad.
Stedet (god plads, fin terrasse, ok pool), god morgenmad Et servicekursus til personalet, som virker meget lidt imødekommende - fx var det ikke muligt at låne et strygejern på hotellet.
The rooms are clean and it was Metro is close-by. The metro runs only till 1:30
Comfortable bed. Laptop in room. Close to metro, free parking. The bathroom was not properly cleaned. Shower pressure was poor. Room service food was poor value and quality. Breakfast buffet was very expensive.
Laptop and internet access provided in room. The hotel Restaurant and Bar did not open for the duration of our stay and there are no decent alternative places locally. If you stay here be prepared to go into town for everything
Free internet, very good breakfast buffet, quiet neighborhood. We asked about a local car hire agency, and were directed to a location within 15 min walking distance. It turned out to be to over one hour and it was closed because it was Sunday.
in room computer facility no instructions about the use of the high tech shower
Free Parking on site, pleasant neighbourhood. Personnel poorly trained. No maps available at reception or any information shared with clients regarding restaurants and shopping near by. Seems receptionist knew less than us!!! Also hospitality offered for our small dog seemed at first glance exceptional; however, dog bed and plate offered dirty with stains from previous use. Better not offer a service if not at a standard quality - at least. Room (triple) evidently cramped and too small. All tv programs (but one) in Spanish ...it is a standard sewrvice throughout Europe and when paying about half the rate charged to have at least several satellite international channels for visitors. Breakfast overated and overcharged, skipped. Overall madrid not our favourite town...go to Portugal!
Very accommodating for children and pets. Helpful reception staff. Proximity to Metro and Airport. The fact that I was assured that my Debit Card would be used solely for reservation purposes, only to find that the entire amount for two rooms had been taken from my account on the day of booking. This left me in an awkward situation, as my daughter who I was meeting there was meant to be paying for the rooms. The only other complaint is that in order to arrange the shuttle to the airport, this had to be arranged the day before.....of which I was not made aware.....this meant that as there were five of us, we had to get two taxis, which proved extremely expensive.
The high standard of cleanliness and proximity to metro 1 more pillow would be good
breakfast, room design and comfort internet in the room not stable
Everything is great except the location was a bit far from the center. 45 mins to center. The hotel is great very comfortable and clean. Everything works great: bed very comfortable A+, bathroom big, aircondition very cold, wifi works great, they change the sheets everyday that is an A+, The price per night 49.00euro. Good price for great hotel. The mini refrigerator wasn't cold at all.
Ultra modern design, comfortable, clean room Reception hardly speaking english, not enough attention to customers,
The hotel is very modern and clean. The staff is helpful. The Wifi was not good and I couldn't connect to internet in the room.
Breakfast, Proximity to city centre...
Large room, excellent breakfast
Price of hotel was cheap, very clean, highly recommended! Distance from the main centre of Madrid, took 30-35mins by metro to get to Sol.
Hotel is nice after reconstruction. Verym nice rooms and cleanliness. Smoking in restaurant is awful, especially in course of breakfest. Please cancel it!
It was clean the staff was helpful. It was distant away from everything long subway rides and walking right middle of residential mieborhood.
Hotellet ligger meget langt fra Madrids bymidte. Forbindelserne med bus og metro tager lang tid - ca. 40 min. før man er i Madrid C - ikke lige den fornemmelse man får når man læser om hotellets beliggenhed. Personalet bag receptionsdisken var utroligt ubehøvlede - svarede ikke, når man spurgte om moget. Bad fx om en taxa - fik at vide jeg kunne finde en på gaden !!
Practical location between airport and city centre. Close to Metro station. Poor sound proofing of room walls. Buffet breakfast too expensive. Breakfast in local cafes much better and close by.
very clean no
Great staff, multi-lingual. Wouldn't change a thing.
Very clean and comfortable. Wide bed. Unfortunatelly the waterpool at the end of September was already closed.
The rooms were nice. The helpfulness of the staff.
friendly staff, excellent breakfast location, paid parking, no decent view
Very convenient transfer to the airport (by bus) and to the downtown (by metro) When we came there was no extra bed in our room however the desk staff knew that we reserved it. We had to ask for it. The air condition in our room was completelly out of control. It worked "full power" even we tried to tune it down or to turn it off, because the temperature became to low. The desk staff inform us that the only way to stop it is to switch off the fuse. We did is succesfully and this way we survived.
Convenient to airport but also in suburban area so local shopping/cafes available
near exhibition center
Reception staff were extremely helpful and gave good information. Excellent links with the Metro for the centre of Madrid. Good parking facility which is essential in Madrid.
helpfulness of staff
The rooms decor are nice and rooms are clean and in a residential area. Good buffet breakfast and best croissants I have ever had. Taxi fare from airport to hotel is 15 Euros. (surcharge included) Hotel is bit far to the city, a fair walk (15 mins) to the metro, hotel has provided everything for toiletries but no shower cap.
The staff should be more aware to tell directions to the airport, that is just nearby.
The room was clean and comfortable.
Comfortable and well presented place. Easy to find with GPS but it may have been more difficult to find from a map. It would be helpful to have a map of the immediate area of where the shops and bars are if you are staying more than over night.
Room was very clean and quiet. Reception was polite and helpful. I purchased this room based on the fact that it had an airport shuttle and breakfast. When I arrived at hotel, I was advised that the shuttle starts running at 8 am. I had to leave for the airport by 7 am. I had to pay 12 euros for a 4 minute ride. Would be nice if the booking had given the shuttle hours. Also, breakfast doesn't start until 7:30 am, so I missed that, too. Rooms are very small. My knees hit the shower when I sat on the toilet and I'm not a big person. Food is a big issue. They do not have a restaurant and there are no places to eat down the street. I had to walk along the freeway and cross to the other side for dinner. Not something I like to do as a female traveler. Had air in the room, however, I could not control it. I would set it but there seemed to be a setting that turned what I set it at off. Needless to say, it was too warm in the room.
Quiet location, very near to IFEMA, Madrid Trade Show Very poor breakfast, smallest TV ever seen in a hotel.
good modern room very expensive wifi ,and hotel airport bus. with these matters resolved good base for overnight flight connections
Really calm, neat, attractive, very good design, food delicious, stuff polite. Walking distance to the nearest metro station, not far from the Congress Center and the Barajas airport.
helpful staff even on our late night arrival. clean and quite. location a little hard to find.
Worst thought air conditioning sistem. Shut the air above the bed and can not be directed to blow in another direction. You can not sleep with the air on , is very hot with no air. Parking is very small.
Nice location. Close to metro. Taxi costs 25 euros to airport if you arrice or depart at night. Good clean rooms.
Near metro station so that was easy to reach city center. Hotel was terrible,i would say that its 1star hotel,very dirty rooms bedding was dirty i had problems with my skin after that.Also rooms small and smelling cigaretes,must to be old hotel.You should pay 30euros for this hotel not 65...and in this price not included even breakfast and internet you have to pay!!I would never ever go to stay there again.
We like the hotel, it was new and easy to find. Good deal Anything
I really liked it! it was located nearby subway station and the airport! of course, the neiborhood was quiet, but safe. And all of the receptionists were kind. Roon was always arranged well.
Very cheap rooms! Great value for money, excelent staff
Politeness of staff, availability and wish to help. Friendly attitude, and excellent services for a really affordable price All was ok. If I may suggest an area for improvement, that would be internet that should be for free, but it really is the only thing that could be made better
fridge in room no tea or coffee making facility
comfortable bed, nice reception staff entrance door-too heavy to open-
Big room 2 bathrooms It wasn't a Hotel , it was a big house with rooms :)