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Nice staff and a convenient location. Definitely not 4-star quality, all though all the facilities are there. The rooms and the surrounding area needs a major renovation.
Hotellets beliggenhed er rigtig god. Lige ved tog og metro. Kun 3 metrostationer til Bernabeu Stadion (Hvis man er fodboldinteresseret) Jeg havde forventet en højere standard for et 4 stjerner's hotel, men i henhold til prisen var det ok. Dog kunne der godt have været renere. Især støvsugning og udluftning manglede.
Confortable and quiet. Good value for money. Sapacious rooms and friendly staff. I did't use any of the food and beverage services. The dark windows don't let the sun come into the room. Rooms could be brighter. A/C difficult to use.
The room and bathroom were spacious and the bed was comfortable I chose this hotel because of its proximity to the railway station but had trouble finding after a 20 min walk we were so lost that we got a taxi from another hotel. We walked to the station from hotel once we had got rid of our cases but it took us about half an hour. We got a taxi back when we were leaving
Very quite...the staff was around 24h...cleaning was very good and the rooms are huge..i'll definitely come back again.
Great location, metro station is near. Rooms were clean. Some members of the staff were not that friendly and helpfull. Airconditioning was not on though the days were quite warm.
i have stayed here before and but this time the quality was not consistent, the internet connection did not work, but wireless was made available. Also my colleague required an Iron, but there was none to be had only an ironing service. We didn't think it was too much to ask
I wish the Hotel staff especially at the front office are more educated wrt tourists locations and also speak english.
Comfortable modern hotel better maintenance oversight.
Cheap price Beds were very hard, staff was not very helpful, rooms were very noisy due to hard wood floors
clean, well equipped, free wireless LAN available from the room N/A
The jacuzzi was nice. There were a lot of products in the bathroom. The receptionists were talking and kept us waiting. They didn't understand English very well. I asked to repair the shower twice which they didn't. The taxi driver was waiting for 10 minutes before the receptionist told us that he was there.
Location, across from subway station. Only one stop from Chamartin train station. A supermarket is very close to it. Liked the fast food restaurants on the subway station, very convenient for a quick breakfast or dinner.
Convenience for business meetings
Location Room standard was not on par with price
It was close to the Tube station and on a well connecting main road. The room was very clean and the range of toiletries very impressive. no free wifi and it was expensive for 24 hours
near metro and also renfe station, clean and comfortable no free wifi
A decent hotel which you not write home about. Very small rooms. Low value for money
convenience to metro system quiet clean rooms great staff nothing
The view from my room, and the room service. The minibar wasn't filled up totally some times basically on first days...
quality of hotel no tea / coffee making facilities in room
comfortable, clean pretty far for the centre, the staff could be more kind
The staff and the quality of the room were great. In addition, the view from my room (on the 11th floor) was fantastic.
its a very big and nice room and very clean.
steep steps at entrance to hotel
Only advantage is the location to the metro when you can figure out where you are. However, the metro closes at 1:30am and you are forced to take a taxi and they can't even find the place. The taxi ride from town is 20 Euros and the people are not friendly. Even the taxi cab drivers got lost three times. Not a good location to see Madrid and would never stay there again. Manager was rude and charged for calls that did not even connect. Their other hotels in the heart of Madrid were even lower in price and they would not move us. The restaurant next door is terrible and a lot of street people under the train station at night and did not feel safe.
Late at night there were large groups of teenagers drinking just outside the hotel (botellon). That happened every other day, no problem for us though.
The location of the hotel. It was closed to a metro station as well as a railroad station, making traveling around Madrid very easy.
The hotel provides really good food. The laundry service was excellent. There was a misunderstanding about why the A/C didn't work and later one or two staff members made sarcastic references to the matter right in front of me, assuming that I didn't understand them speaking spanish. Well, I understood them and thought making the issue a personal one was very unprofessional.
I like hotel staff, all servises, including meal, are good. The room is comfortable, the bathroom include all things for hygiene, what I want.
the staff were very helpful and we were very pleased and happy with our stay