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location excellent , staff good , quiet and relaxed atmosphere spa very poor and antiquated , swimming pool closed ,
We all loved our rooms and found the amenities to be terrific. Our beds were luxurious, with freshly pressed linen sheets. Who can ask for more, when coming from the desert in Morocco! Only one elevator in operation.
Luxurious charming hotel wonderful location
First time visit to Madrid and our visit was enjoyable from check in to check out. The staff was helpful, the room was what we had reserved, and the breakfast was fantastic. We had an opportunity to use the pool and the spa and it was a wonderful way to take a break from sightseeing. The hotel was located near the park and metro.
It has been my favorite hotel in Madrid for a long time, and it is still great.
The location was perfect, as well as the room and the whole setting of the hotel. It is a very nice hotel. Too bad that the Spa/Relax closes at 18.00 on Sutarday, and at 15.00 on Sunday! This is not 5 star service. Spa should be open until 21.00, at least.
The hall and the dinning room. Fitness gym was great The carpets and the paper of the corridors looked very old
excellent staff nothing
Very classy hotel, and nice location if you like running (Retiro) and shopping Staff at reception is rather old-fashioned, not extremely service oriented and misses soem basic standard actiosns in their check list (like let the customer check the bill before paying etc). rest of the staff was OK !
Kabuki Wellington is worth a trip to the hotel on its own, though you obviously do not have to stay at the hotel in order to dine there. But being able to walk right upstairs after an amazing meal there is fantastic.
The room was really nice with lots of room for the extra bed. Staff were polite and efficient The TV channels were very limited. Not a single children's channel available, and the movie channels were not working
We liked the baythroom set up and the comfort of the linens and beds
Staff helpful but not intrusive. Room was modern and airy. Very large comfortable bed. Breakfast good quality
Excellent location. Beds very comfortable. Hotel still not fully open and noise of workmen woke us in the morning. Bathroom wash area actually in the room not standard 5 star - no desk area.
Location, bellboy service, Expensive, old rooms, poor service, low water pressure of the shower, not worth the money..
Very Clean & well designed. Bed was super comfortable. We liked the location. Located in quiet & beautiful area. Nice walking through the Park to Prado Museum.
Nothing Small pokey room with inefficient air conditioning. Indifferent staff. Very expensive mini bar ie 5EUR for a small bottle of water. Would definately not stay here again nor would I recommend it to anyone else. Stay regulary at 5* Hotels around the world and this has to be classed as medicore 4* at best.
I like the small size of the hotel, quietness, no noise from neighbours, good modern design, comfort, new furniture and bed linen. The size of rooms could be bigger. There was no bath in the room only the shower. The hotel staff is polite but not well trained (for example VAT shall not included in the hotel bill during check out if booking is made via www.booking.com site). More information in the hotel shall be provided about city attractions, restaurants etc.
great size of room the toilet was across the room from the sink--makes it tough to wash hands. Also, no doors between room and shower area, makes it tough for those sharing a room who don't want to be so exposed, like grandmother and grandson!
The comfort and cleaniness of the room. The staff was excellant. The open plan style of the bedroom/bathroom needed to be adjsuted to.
quite and relaxing
At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.
The staff was very friendly and helpful and the location just perfect - right in the city centre.
Meget stort hotel, svært at finde rundt i. Personalet talte ikke engelsk og var ikke særlig hjælpsomme. Men dejligt værelse og god beliggenhed.
Placeringen, morgenbrunchen, prisen
Flot hotel beliggende i rimelig afstand til både bycentrum og metrostation. Gode værelser med stort badeværelse. Morgenmaden var o.k. men typisk for Spanien, der var dog et pænt udvalg så der var noget for enhver smag. Bedre engelskkundskaber hos personalet
Central, clean and nicely decorated. Staff were very pleasant
the family room is perfect to travel with family and child and the espectacular ubication no nothing
the atmosphere and style of the hotel was excellent only thing i did not like was a bed in room. Pure design but not comfortable.
Ideal location to access galleries and shops. Good access to the metro means ease of travel through the city. Salamanca is a charming and quality neighborhood close to wide range of restaurants. In room computer a bonus too.
The staff were very pleasent and helpful
Different to the run of the mill hotels. Location was excellent.
excellent central place for shopping very poor number of TV chains
nice interior room cleaning was late
easy access and clean with friendly staff,intersting interior and nice open area for guests A little noisey at night due to disco accross the road
Central location Overpriced for the facilities
Great location in a nice high end neighborhood, full of boutiques and also very convenient to main tourist attractions, like El Prado, Cibeles, Paseo de la Castellana.
Good location, at walking distance almost all things I wanted to visit. I loved the Salamanca area, good for shopping and eating no fitness center
Location. the room is very small but well appointed. The room is quite small.
Had problems with the WiFi; no leisure facilities
Convenient location, helpful staff, nice room. Our first room had a blocked shower, which had wet the rug. So we moved. That room then had a broken towel hook. Seemed odd for such a new facility.
The excellent location close to subway and the interior design Rooms to the street are rather noisy due to missing anti-noise features
the locatiin is perfect. accesible to transportation. beautiful place. the matress is kinda hard and it's in a flatform type of bed. it shifts everytime we move and we have to keep adjusting and fixing the matress back to it's position. overall the place is nice.
The location of the hotel, and the bathrooms in the rooms were very nice and very spacious There was very little storage space in the rooms and they were a bit small.
well located, close to the Serrano metro station
Staff will do anything for you, room very clean, recommended.
The hotel staff was incredibly friendly, very helpful. The hotel is quite upscale but not in a stuck-up way. Everything is top notch but the atmosphere still quite relaxed. The rooms are big, nice furniture, very comfortable bed. The hotel is very quiet, so you get really good sleep. Fantastic bathroom, all you can think of is there, robes and slippers and everything. The hotel is in a shopping area and a nice short walk from the Retiro Park and Prado museum. The centre is about a 30 minute walk away. Metro station half a block away if don't feel like walking. For me the staff was the thing that made this hotel so good. Absolutely no complaints, very nice place for a couple to spend a romantic weekend away!
The hotel was very elegant and sophisticated. It was located in one of the nicest sections of Madrid, Spain called Salamanca, and is very close to the most important museums and monuments.
the elegance, quietness and the staff made our stay delightful. The restaurant was exceptional
The best thing in this hotel is the location. I thought its 4 stars hotel not 5.
The good breakfast. The obsolete bathroom: dusk and with an old shower.
Staff was extremely helpful. We arrived in the early morning and were given an early check-in to a great room.
The Young lady on the Reception (early evening) when we arrived on 14th September 2010 was very helpful and friendly, the young waitress who was in the dining room for the buffet breakfast was very attentive and is a credit to the Company, she remembered what we liked for our breakfast and was very helpful. The buffet breakfast was very good. The Hotel was fine, I wouldn't call it a luxury hotel, but for a short stay was adequate. Although the furniture is considered to be modern, I feel that it could do with a little attention. Otherwise we had a good stay and would return again should we find ourselves in Madrid. The only thing that I found was that the dark brown of the furniture in the bedroom made the room a little oppressive but otherwise it was fine, the room was a good size and two big windows.
The hotel's location was very good. We also liked the rooms, and we could sometimes open the window for fresh air. no
Localization Staff should be more gentle.
Clean, quiet, very centrally located. Good value for money and a very good breakfast! I would definitely stay here again.
The location dark room, little small
The location. No front lobby.
The staff were all polite and helpful. The room was very clean and comfortable. The location was great. The air conditioning did not get very cold. It was quite dark in my room due to it looking out onto an innner courtyard. Decor ddn't help as lots of dark wood.I would have liked tea and coffe making facilities.
The location in a quiet , lovely area of Madrid was great. Metro right outside door but could also easily walk to all sights in city centre. Hotel staff very friendly and let us check in early after long night flight.
Close to Colon Centro. Pretty quite neighbourhood. Very good prices in the Hotel Restaurant!!! 20euro for 3meal course with good food. Internet only in one shared facility and 2euro for 10minutes is very very expensive.
Well located for us, extremely friendly and helpful staff, good value, clean comfortable room
We had a huge room, which was beautiful. However, we probably would not pay the 'asking price' had we not found a bargain online. The decor is nice, it is spotless, and bed very comfortable, the a/c fabulous, the bathroom great, the breakfast interesting and definitely big. Very tasteful. They need a ramp for suitcases - there is a staircase entry in the front. There is no decent chair in the room if you need to work at the desk or computer. Very very uncomfortable, too high for the desk also, so not practical or helpful in that regard. The breakfast is quite darling, about 20 things on a tray brought to each guest at the table or in the room. However, it is exactly the same every day except for a change in the fruit. We were there 5 days.
Good location - 5 min walk to metro. Great breakfast however not cheap. Not worth the money. More a 4 star hotel. Nice room however we could hear some noise on the corridor outside our room.
Location, room size, cleanliness of our room Hotel staff not of the quality of a five star hotel. The exact same breakfast all 5 days
the location I'm not sure we got the room we booked. Hotel staff said it was not a standard room but a deluxe one. I'm sure they cheated. The room had nothing special.I'm really disappointed
The best service&staff i have experienced ever. Breakfast an amazing surprise. The suite just blew our mind with its amenities. Location excellent. Our bed was not a double, but a twin, although we finally couldnt tell the difference.
the hotel were new & amazing decore , friendly staff , nice neighbour hood no concierge & we had to wait standing for the call up taxi , no much options for breakfast though the lay out for it was amazing
The location is quite good,near lots of nice boutiques,retiro park and not too far to walk to the prado,handy for the airport metro,get no 8 to colombia ,change to no 9 to nunez de balboa ,get out at plaza marques de salamanca and walk to the hotel about 15 mins,thats just one change.Staff are very nice and we were offered a drink on ckeck in,nice reasonably priced restaurant nearby(oter epicure)other cafes and lovely food market just close by, even though the hotel is modern,it lacked any kind of atmosphere,there is no bar area,the breakfast room wasnt inviting,we did not have breakfast as it was too expensive.i would expect a 5 star to have more facilities such as spa,
Fine location in zona salamanca
location. nice hotel untrained staff. no telephone directory. no help given. brochure stated free video library - did not have one. staff could not understand how to use video machine
It was a great experiance in total nothing to mention
the fact that shower wasnt functioning
The staff of the hotel were nice and curtious. The hotel location was excellent for shoppers. None
Its proximity to the city center and shopping areas. No
The way we were received. The concierge was excellent .Breakfast svc was very good and i loved the bar
Et godt hotel med fremragende beliggenhed tæt på museerne og den gamle by og i rolige omgivelser. Dejligt morgenbord med mulghed for at sidde i haven
Det var et dejligt hotel med en høj standard og meget venligt og hjælpsomt personale. Central beliggenhed i stille kvarter. Absolut anbefalelsesværdigt.
Store værelser med lille køkken, som er godt, når man rejser med små børn. Pænt og nydeligt hotel med god placering.
Rigtig god beliggenhed. Serviceminded og venligt personale. Rengøring i top.
vi var meget godt tilfreds med hotel og størsteparten af personalet. dejligt værelse til HAVESIDEN (stille), nydelig renlighed og pænt udvalg af diverse tilbehør i badeværelset samt læskedrikke i kølesk . morgenbuffet var noget svingende i kvalitet og med for langsom service til servering og genopfyldning. aftenrestauranten var glimrende, men madpriserne nok i overkanten i forhold til det servered lidt mere og kvikkere personale i morgenrestauranten og dermed bedre genopfyldning.
Flot, rent og hyggelig atmosfære. Dejligt personale. Der er en smule lydt m.h.t. støj fra gang
Hotellets beliggenhed. Meget venligt og hjælpsomt personale. Suiten var virkelig værdi for pengene. Man skal regne med en del trafikstøj i de værelser der vender ud mod gaden. Vinduerne er dåligt isolerede, så hotellet kunne med fordel sætte lydisolerende vinduer i. Vi fik uden problemer et nyt værelse efter de to første nætter med trafikstøj.