Hoteller i Madrid i nærheden af Salamanca

Very classy hotel, and nice location if you like running (Retiro) and shopping Staff at reception is rather old-fashioned, not extremely service oriented and misses soem basic standard actiosns in their check list (like let the customer check the bill before paying etc). rest of the staff was OK !

location no

location excellent , staff good , quiet and relaxed atmosphere spa very poor and antiquated , swimming pool closed ,

well located, close to the Serrano metro station

Location N/A

The location of the hotel, and the bathrooms in the rooms were very nice and very spacious There was very little storage space in the rooms and they were a bit small.

the locatiin is perfect. accesible to transportation. beautiful place. the matress is kinda hard and it's in a flatform type of bed. it shifts everytime we move and we have to keep adjusting and fixing the matress back to it's position. overall the place is nice.

Had problems with the WiFi; no leisure facilities

Convenient location, helpful staff, nice room. Our first room had a blocked shower, which had wet the rug. So we moved. That room then had a broken towel hook. Seemed odd for such a new facility.

I like the small size of the hotel, quietness, no noise from neighbours, good modern design, comfort, new furniture and bed linen. The size of rooms could be bigger. There was no bath in the room only the shower. The hotel staff is polite but not well trained (for example VAT shall not included in the hotel bill during check out if booking is made via www.booking.com site). More information in the hotel shall be provided about city attractions, restaurants etc.

At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.

Excellent location. Beds very comfortable. Hotel still not fully open and noise of workmen woke us in the morning. Bathroom wash area actually in the room not standard 5 star - no desk area.

Central location Overpriced for the facilities

Central, clean and nicely decorated. Staff were very pleasant

nice interior room cleaning was late

Location Stairway, lobby to elevator, awkward with heavy luggage.

the location is very good

The room was clean and enough big to stay 3 nights. The hotel is in very near to city center ir was easy to make city tour.

Pool and Terrace with lounge chairs. Excellent location in Salamanca, convenient to several Metro stations. Nice shops in the area. The lobby staff are very nice. Room was very small, and the bedding wasn't the most luxurious. The maid service is questionable. After two days, I still didn't have enough soap and shampoo left. They only started giving me enough soap and shampoo when I left a tip along with a note requesting more soap and shampoo. There was 30 min free wifi for use in the lobby, but you had to pay extra for internet in the room...BOOKINGS.com did not indicate this and I thought internet was included until after I already paid. The pool girl is shady. When I told her I'd pay in cash instead of charging me meal to my account, she told me the total was 22 euros, and I tipped her 2 euros. I checked and the menu was 14 euros. She basically ran away with 10 euros in pocket.

the fact that shower wasnt functioning

Good location - 5 min walk to metro. Great breakfast however not cheap. Not worth the money. More a 4 star hotel. Nice room however we could hear some noise on the corridor outside our room.

location. nice hotel untrained staff. no telephone directory. no help given. brochure stated free video library - did not have one. staff could not understand how to use video machine

The staff were all polite and helpful. The room was very clean and comfortable. The location was great. The air conditioning did not get very cold. It was quite dark in my room due to it looking out onto an innner courtyard. Decor ddn't help as lots of dark wood.I would have liked tea and coffe making facilities.

The Young lady on the Reception (early evening) when we arrived on 14th September 2010 was very helpful and friendly, the young waitress who was in the dining room for the buffet breakfast was very attentive and is a credit to the Company, she remembered what we liked for our breakfast and was very helpful. The buffet breakfast was very good. The Hotel was fine, I wouldn't call it a luxury hotel, but for a short stay was adequate. Although the furniture is considered to be modern, I feel that it could do with a little attention. Otherwise we had a good stay and would return again should we find ourselves in Madrid. The only thing that I found was that the dark brown of the furniture in the bedroom made the room a little oppressive but otherwise it was fine, the room was a good size and two big windows.

The location. No front lobby.