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location excellent , staff good , quiet and relaxed atmosphere spa very poor and antiquated , swimming pool closed ,
The hall and the dinning room. Fitness gym was great The carpets and the paper of the corridors looked very old
The room was really nice with lots of room for the extra bed. Staff were polite and efficient The TV channels were very limited. Not a single children's channel available, and the movie channels were not working
We all loved our rooms and found the amenities to be terrific. Our beds were luxurious, with freshly pressed linen sheets. Who can ask for more, when coming from the desert in Morocco! Only one elevator in operation.
Kabuki Wellington is worth a trip to the hotel on its own, though you obviously do not have to stay at the hotel in order to dine there. But being able to walk right upstairs after an amazing meal there is fantastic.
Luxurious charming hotel wonderful location
It has been my favorite hotel in Madrid for a long time, and it is still great.
Very classy hotel, and nice location if you like running (Retiro) and shopping Staff at reception is rather old-fashioned, not extremely service oriented and misses soem basic standard actiosns in their check list (like let the customer check the bill before paying etc). rest of the staff was OK !
First time visit to Madrid and our visit was enjoyable from check in to check out. The staff was helpful, the room was what we had reserved, and the breakfast was fantastic. We had an opportunity to use the pool and the spa and it was a wonderful way to take a break from sightseeing. The hotel was located near the park and metro.
The location was perfect, as well as the room and the whole setting of the hotel. It is a very nice hotel. Too bad that the Spa/Relax closes at 18.00 on Sutarday, and at 15.00 on Sunday! This is not 5 star service. Spa should be open until 21.00, at least.
excellent staff nothing
Store værelser med lille køkken, som er godt, når man rejser med små børn. Pænt og nydeligt hotel med god placering.
Et godt hotel med fremragende beliggenhed tæt på museerne og den gamle by og i rolige omgivelser. Dejligt morgenbord med mulghed for at sidde i haven
vi var meget godt tilfreds med hotel og størsteparten af personalet. dejligt værelse til HAVESIDEN (stille), nydelig renlighed og pænt udvalg af diverse tilbehør i badeværelset samt læskedrikke i kølesk . morgenbuffet var noget svingende i kvalitet og med for langsom service til servering og genopfyldning. aftenrestauranten var glimrende, men madpriserne nok i overkanten i forhold til det servered lidt mere og kvikkere personale i morgenrestauranten og dermed bedre genopfyldning.
Rigtig god beliggenhed. Serviceminded og venligt personale. Rengøring i top.
Det var et dejligt hotel med en høj standard og meget venligt og hjælpsomt personale. Central beliggenhed i stille kvarter. Absolut anbefalelsesværdigt.
It's clean easy access hotel No food available in the afternoon (not even a sandwich)after our arrival.
The location, the staff, the room decorations, the room service, the quiet at night and particularily the breakfast. hi speed internet, Rather small elevators [to be expected in a building of that age], A/C a bit undersized.
Clean, nice staff. Great location. Strongly recommended!
We liked the baythroom set up and the comfort of the linens and beds
Very Clean & well designed. Bed was super comfortable. We liked the location. Located in quiet & beautiful area. Nice walking through the Park to Prado Museum.
Excellent location. Beds very comfortable. Hotel still not fully open and noise of workmen woke us in the morning. Bathroom wash area actually in the room not standard 5 star - no desk area.
quite and relaxing
Nothing Small pokey room with inefficient air conditioning. Indifferent staff. Very expensive mini bar ie 5EUR for a small bottle of water. Would definately not stay here again nor would I recommend it to anyone else. Stay regulary at 5* Hotels around the world and this has to be classed as medicore 4* at best.
I like the small size of the hotel, quietness, no noise from neighbours, good modern design, comfort, new furniture and bed linen. The size of rooms could be bigger. There was no bath in the room only the shower. The hotel staff is polite but not well trained (for example VAT shall not included in the hotel bill during check out if booking is made via www.booking.com site). More information in the hotel shall be provided about city attractions, restaurants etc.
great size of room the toilet was across the room from the sink--makes it tough to wash hands. Also, no doors between room and shower area, makes it tough for those sharing a room who don't want to be so exposed, like grandmother and grandson!
At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.
The staff was very friendly and helpful and the location just perfect - right in the city centre.
Staff helpful but not intrusive. Room was modern and airy. Very large comfortable bed. Breakfast good quality
Location, bellboy service, Expensive, old rooms, poor service, low water pressure of the shower, not worth the money..
The comfort and cleaniness of the room. The staff was excellant. The open plan style of the bedroom/bathroom needed to be adjsuted to.
All the facilities but particularly the helpful, courteous and multi-lingual staff. No
The area was so nice and quiet. I like to walk so the convenience to other transportation sites was fine. This is a great hotel. The bed was so comfortable. The staff actually respects your wishes of not being disturbed. I will stay here again on my next visit.
The hotel is clean and well appointed. There were ample facilities (restaurants, pools, etc.) It was fairly empty, so many of the facilities downstairs (pub, screening room, etc.) were not open. The entire downstairs was dark. It just seemed so empty and lonely
I would recommend this hotel to all those, who like to be close to the centre but not in the midst of traffic noise. Walking distance to all major galleries (Prado, Thyssen, Reigna Sophia), beautiful park just in front of the hotel, excellent services and - yeah - free minibar - all this makes this hotel excellent. I would prefere separate bathroom instead of glass wall inbetween the room and bathroom.
The staff was extremely helpful and they upgraded us to a jr suite. The location to the park and designer shops very good. Also great breakfast.
Nice location by Retiro Park Overpriced and not good valuie. They refused to send an ironing board to the room, we had to pay for a valet service to iron our clothes! The hotel bar was a tiny dark room with no windows! And their website lied saying the room had a balcony, which it didn't. We only chose this hotel because we wanted a balcony, so were very disappointed.
Perfect location. Beautiful rooms and facilities. Good amenities (Aqua di Parma!). Nice staff. Breakfast extremely expensive. Poor internet reception (slow). Dirty and not warm jacuzzi.
Well-located hotel close to museum district and shopping areas. Staff extremely helpful and polite. Design and layout of the rooms, and hotel in general, is very appealing.
The Hotel staff were the most pleasant helpful group of people in all our travels in Spain.We were traveling for 2 weeks.I would go back to this Hotel anytime. I did not like that people could smoke on the Hotel property.
They don't have WIFI in the rooms.
Very good stay, staff were very helpful, all spoke English (which helped) hotel was very clean and tidy and a good central location.
The location is excellent as you can walk everywhere in Madrid, such as The Prado and other Museums. Sounds travel throughout the hotel as it is clean and modern with wood floors so there is nothing to muffle the sounds. Early in the morning I could hear many rooms in the hotel opening doors, moving chairs, shwoering....cant imagine what I might have heard......
no kettle, no tea, no recommendation from English guest
the rooms are very well distributed. very comfortable. none
staff very helpful yes 24 hour building work outsideinterior was a little plastic, lacked class
Location is excellent, situated in small street just of the traffic dense major streets, room was comfortable and free minibar was a nice extra. There are some excellent restaurants in the small street of the hotel and the neighbourhood is know for it's shopping. For the next three years there are heavy roadworks executed in the area around the hotel. During the night the noice could disturb you from sleeping (also during the weekend!!). Maybe the interior rooms are less affected. The taxi the hotel ordered for us to go back to the airport charged us 15€ more than the one on the way to the hotel... better to take a taxi in the street.
I like everything.
The room was very clean, the small breakfast was good, and the hotel was close to the metro and many tourist attractions. I wish they spoke a little more English because it was hard to communicate.
The service was very good. Staff is very friendly and helpful. The rooms were big and clean. Good value for money especially in a big city with a lot of tourism
Good value for money in a central location. Bottled water available in lobby vending machine. Air-conditioning (though barely enough at full strength). Cafe/bar in lobby which I did not use but have heard is good. The twin-bedded room was fine for one person, at least for one night, but if there had been two people in the room it would have been very cramped--the second bed was the only place to put luggage. There was much less furniture than in the pictures on the booking.com website, and it was quite beat-up. Bathroom was ill-designed and cramped. Breakfast was put away and door closed ten minutes before the advertised time. Payment was demanded on arrival--it is usual, and preferable, to pay on departure.
perfect location, very friendly and helpful staff
The apartment first allocated was unsuitable, steps to bedroom but there was no problem in chaning ti a more suitable room The room apartments would need refurbishing
Next to Biblioteca Nacional and Colon subway station Smoking staff at the reception desk.
The apartment was spacious. It is situated close to tourist routes for the on /off bus and close enough to walk into the heart of the shopping areas. The staff were very difficult to communicate with, so very little english, and not very friendly or helpful,with our very little Spanish. Bad directions, completely wrong in fact, and trying to get any thing, like toilet paper and enough towels (for just 2 people ) was really difficult! Then there was the night club situated right below us, playing thumping music till 5am. Apartment was so old and rundown, broken tiles on the stairs inside, that kept falling away to expose a sharp edge you could cut your self on, and the beds must have been 20 years old.
Location is good only. The furniture, bathroom and kitchenette are totaly worn out, breakfast restaurant is very small and food is poor. So the hotelneeds serious renovation. I never go there again and never recommend any other person.
mainly the location and the space in the rooms. needs an urgent refurbishing and a good clean as it was sweat smelling...change of furniture and a good wall paint is needed.
Wifi worked and bathroom was large. Old and tired building in general - looks like they've tried to update some things in the room, but overall the rooms require a lot more work. The beds were terrible - old and you could see the sagging in the middle and feel the springs and I found hairs on the sheets. My boyfriend and I ended up getting a room with 2 single beds - they were booked up and couldn't help us in that area. All the tiles were cracked, walls were stained and the walls were so thin you could here the people in rooms around you during the night as well as the air con. The photos on the website were deceiving as they showed their updated rooms, while from the looks of things, most rooms hadn't been updated to that standard yet. I would personally pay more to be in a more comfortable environment. The plus was the wifi was good.
Beliggenheden var god - det var nemt at komme til de steder vi gerne ville se. Venlig betjening. Værelset var meget mørkt.
Meget imødekommende personale, meget central beliggenhed. Nem og god morgenmad om hjørnet. Bagagen skal løftes op til elevatoren på 1. sal.