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The hotel is very convenientlyu located in the heart of the city. The Hotel has a very nice environment. Hotel was no able to help with an extra bed despite of requesting in on my reservation from and subsequent mails to the reservation department. Staff just did the minimum required to serve customers
Conveniently situated. Small size. Quality rather superficial. Breakfast quite poor, hot food not very hot, ran out of certain items. Graffiti on bedroom walls not properly cleaned off. Little things like poor lighting, toiletries impossible to open, no room service.
great location, and liked the funky style of hotel it was a tad noisy, but bearable.
very friendly staff at the reception contrary to that mentioned on its website, our room was far from soundproof.
nothing in particular shower blocked
Cleanliness Very small cramped room for two people
The location was excellent. It's right next to the opera which gives you a landmark to find it easily. I don't speak Spanish well so that was very helpful. The staff is Was able to book all my tours and was able to help me with all my questions . My room had two twin beds. It really is too small for two people. They should make it just a single. I ended up using the other bed is a desk. Also it was a little dusty but overall clean. I also asked them to refill the refrigerator but they forgot to which in the end worked out. There's a supermarket right across the street. I was able to buy water and juice there and stored in the refrigerator. I thought they had a gym. But actually it's in their sister hotel around the corner which isn't too far since it's a short walk over, but the machines were not that great.
The Hotel is installed around the Plaza del Sol. Front of to Opera Metro Station. Very good localization ! Too much noise in rooms.
Fantastic location close to lots of city sights, comfortable, good value for money. Thin walls as you could hear the people in reception but overall great hotel.
staff went out of their way to help me.
Nice and comfortable hostal with very friendly staff A bit too loud in the rooms
Nice position, very clean
A quiet hotel that is very centrally located. I plan to return. The Internet did not work well.
Excellent location, very clean and well priced. Lack of English by hotel staff, apart from one cleaner they spoke no English.
The location is more convenient than expected. Though the room and the bath booth are really small, but they are very clean and tidy in gerenal. It´s a good choice if u dun wanna spend much on the hotel, but still want privacy and a private bathroom (need something more than a youth hostel). But there should be more english speaking staff, at least a receptionist. location and cleaniness
i like the location. no english speaking assistant
The Hostal is very clean, very near to downtown and everything there is almost new! Just the noise... But that area is a little bit noisy.
contemporary design, lovely breakfast with lots of choice, free internet access I would highly recommend this hotel but be careful of pick pockets in the centre of Madrid - warnings in many of the city centre restaurants.
Location, facilities, ambiance My wife was ill for three days. The staff treated her like family, nothing was too much trouble, and always with a smile. Excellent!!!!!
Location, stylish design and breakfast area Nothing
Great service and very friendly staff. The rooms, although a bit small, were quite special and clean. The breakfast buffet is great. Very good value for your money!
Very nice design, very central location... ... but they forgot one fundamental: soundproofing! I was literally in my neighbour's shower at 1am, I could hear him brush his teeth, and also go to the toilets (and you definitely don't want to hear your neighbour go to the toilets at 1am...) This is really insufficient - they should have spent a little less on the design and a bit more to improve the thickness of the walls.
good size rooms with original design, very good location!!!!
The location, the breakfast included, the concept of thr hotel Everything was great
This hotel was fabulous. It would have to go down as the best hotel we stayed at in Europe. The decor was funky and modern, it was ultra comfortable, the rooms were comfortable, funky and quiet, the hotel's location was excellent...I can't rave on enough about Room Mate Mario!
Desk staff were exceptionally helpful - for example in obtaining opera tickets which were not generally available, and made helpful and accurate restaurant recommendations. Decore was interesting, provision of breakfast generous. Corridors were noisy at times.
Perfect location, great value for monye, in all a very nice hotel!
Personalet var yderst flinke og hjælpsomme.
Godt hotel til en rimelig pris og et venligt personale. Adgang til internettet. Centralt beliggende.
Beliggenheden, godt udgangspunkt. Personalets venlighed, rengøringen, rene håndklæder hver dag.
rent,venligt personale det ene af de to værelser vi bookede var for lille og der var støj fra vejen
location. Everything was great.
Great location. Small room, but clean and comfortable. Free internet. Breakfast included in price. Staff speaks limited English, but very nice and accomodating. Located on a small street off a main Plaza; a bit difficult to find the first time. Bring a detailed map.
It's very central Staff don't speak English
The place of the hotel The staff is not friendly and want to fool you.
It is located directly in the center of the city, only 5minutes away from the Palacio Real,la Opera, la Catedral and del Peurto del Sol. You also receive towels and shower gel and if u wish to the sheets/towels are changed every day and the rooms get cleaned daily. The pictures shown on the internet do not coincide with the actual rooms,at least not if u choose the ones where u have to pay less. the price-performance ratio does not coincide. when u asked the staff about it they behave bad-tempered and rude. And there doesn't exist a kitchen!
The room was very nice and beautiful, nicely decorated, probably recently renovated. The lady who owned the establishment was very nice talkative and willing to help. The room was very clean and above of that there was cleaning service everyday. Hostal Luz is situated in the center of Madrid, 5 minute walk to the shopping avenue and Plaza Mayor. I think it is best, especially for couples. The room were we stayed had no view, but that was a minor disadvantage for us because we were around the city all day and night long. Another minor disadvantage was that the room is on the third floor and there is no elevator.
We arrived at 3:00 in the morning (got lost with the car) and could still get in. Location was excellent. Too bad we had 2 single beds
Very helpful staff. Central location but in a quiet neighborhood. Clean comfortable rooms. Excellent value. No CNN or BBC on the television.
The hotel has a perfect position in the centre (near Teatro Real and other sites), very helpfull and kind staff (even if they doesn't really speak english - communication is ok:-)). Rooms are comfortable, very clean and well equipped (safe, hair dryer, fridge, TV and WiFi).
The hotel was very conveniently located just minutes from the Opera metro station, and was near restaurants and shops. The hotel appeared to have been recently renovated and was clean and tidy. The bedroom came equipped with a TV set, refrigerator and safe. Free Internet access was available. Staff are very friendly but speak virtually no English - communication was a little difficult. The hotel is located on the third floor of a building without a lift. Access to the building, hotel and bedroom is by magnetic card, but our cards got demagnetized the first day and had to be replaced. There is one desktop with Internet access but it is only on 0930 to 0130. Wi-Fi access is available but we couldn't get a signal from our bedroom - only from the lobby.