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Fordele: Staff very friendly flight on time overall good experience.

Ulemper: Blankets should be provided on the seats prior to boarding

Fordele: Everything was good for economy class.

Ulemper: The first leg of our Iceland Air fight was delayed, but they didn't update the departure time until after it was obvious that the plane wasn't going to be there on time. So we hurried to the gate only to wait nearly an hour. I wish they had updated the departure time earlier.

Ulemper: No internet availability on any Icelander flight we took (4) all advertised they had this service available

Fordele: First i will say thanks to almighty God for the journey mercy, and from the pilot, the co pilots and the crew members were so amazing, such a good hospitality.

Ulemper: Well everything thing was so amazing so far i cant even think of anything they can do better.. from my own view

Fordele: Comfortable seats

Ulemper: Meals and entertainment

Fordele: This was my first time flying and I have to honestly say I enjoyed this airline. The staff is very attentive to your needs. I felt comfortable the whole flight. The pilot and flight attendants are very informative.

Ulemper: I didn’t like the passenger sitting in front of me on my return flight from Frankfurt to JFK. She had her seat reclined the whole time even during meal service. I asked the stewardess to kindly ask the lady to move her seat up so I can remove my meal tray and she said to communicate with the passenger it would make things more easier. I thought that is what the stewardess is supposed to assist me with but hat is my only complaint

Fordele: Comfortable seats

Ulemper: Meals and some entertainment

Fordele: Crew was great and welcoming

Ulemper: Some features on screen did not work, also seat handle wasnt possible to lower

Fordele: The crew was great!

Fordele: Crew was great.

Ulemper: Delay of almost 24 hours.

Fordele: Of all the flights I checked this was the most convenient in timely manner and comfortable.

Ulemper: Movie options.

Fordele: Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around

Ulemper: Free drinks throughout the entire flight

Fordele: The flight was short and smooth

Ulemper: Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service.

Fordele: Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc.

Ulemper: Delayed and missed my connecting flight. Total cluster.

Fordele: On board service and entertainment. The plane itself was clean and comfortable.

Ulemper: The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!

Ulemper: There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown

Ulemper: Water could have been served complementary

Fordele: More space that on competitors.

Ulemper: The crew was not particularly pleasant to deal with. Also, the seat kept reclining itself without me ever pressing the button. Had to constantly adjust it.

Fordele: No comments

Ulemper: Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight.

Fordele: Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it.

Ulemper: N/A

Fordele: The plane was nice

Ulemper: I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations.

Ulemper: Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze.

Fordele: All you’d expect, but......

Ulemper: but no free meal on an eight hour long haul is freaking ridiculous, fix that shit

Fordele: leg room! excellent entertainment options

Ulemper: long lines. delays waiting in hot jetbridge

Fordele: The flight out of Reykjavík was delayed. We missed the connection. The guy at the desk promised us a room and dinner. The hotel stopped serving dinner. We are hungry and hours from home. No one answers the phone at Iceland Air. We do not know when they will reschedule.

Ulemper: We asked them to pay for a car instead of a hotel so we could drive. But they refused. They could have booked two rooms since there are four of us but we all have to share one room. They could have warned us that there really was no dinner instead of promising dinner.

Fordele: Nice crew

Ulemper: Seats are so uncomfortable

Ulemper: Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed.

Fordele: There was a good amount of leg room and the seat reclined to a comfortable position to sleep.

Ulemper: My flt from DEN was delayed so I missed my connection - it didn't happen.

Fordele: Seats were good, flight attendants cordial.

Ulemper: It took forever for the passengers to get on the plane and seated for us to take off so we left late. We arrived late in Munich so I had to practically run to my next flight. Thankfully was in the same terminal.

Fordele: The crew was nice

Ulemper: We were boarding later than expected Which caused some stress with connection flight

Fordele: Everything

Ulemper: None

Ulemper: I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience.

Ulemper: Boarding process could have been smoother

Fordele: They kept us up to date throughout the whole process

Ulemper: I could have had a seat next to my thirteen year old and I didn’t get my seat arrangements unit I was boarding the plane.

Fordele: Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc.

Ulemper: LHR made us wait 30+ min upon arrival for a gate.

Ulemper: Don’t approach

Fordele: The crew was very nice

Ulemper: I'm appalled that everything costs more money! On a nine hour flight, no food? That's ridiculous

Ulemper: Two flights at the same time to same locations through unlabeled gates (up some stairs and through two doors before checking boarding passes) confused about 30 people. this was not optimal. Putting the boarding pass check earlier would remove the confusion.

Fordele: Crew is great. Comfortable seats.

Ulemper: You have to pan ahead because there’s no meal or even snack service, and items available for purchase on board are quite limited.

Fordele: Return flight was comfortable

Ulemper: Flight to Iceland was uncomfortable, cramped, and unfriendly crew

Ulemper: Was really a great experience from start to finish.

Fordele: Crew was very pleasant and attentive.

Ulemper: The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure.

Ulemper: Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr

Fordele: The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us.

Ulemper: Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help.

Fordele: The crew was nice

Ulemper: We were boarding later than expected Which caused some stress with connection flight

Ulemper: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Fordele: blueberry juice, service and friendliness

Ulemper: no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

Fordele: Smooth flight

Ulemper: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow

Fordele: The crew was great. The flight was smooth and we left and arrived on time. Nothing went awry.

Ulemper: There is a weird place where you have to stand + wait to board in a crowded area--maybe this was specific to gate D23 or maybe it's how Keflavik Airport is in general? The seat was also too narrow for me. I was disappointed that none of the Icelandic media options included English subtitles.

Fordele: Nice crew

Ulemper: Seats are so uncomfortable

Fordele: The crew was very nice

Ulemper: I'm appalled that everything costs more money! On a nine hour flight, no food? That's ridiculous

Fordele: Nothing

Ulemper: Everything. Total budget experience. No service of any quality. Pay for everything. Felt like a cheap flight to Denver

Fordele: Food option was horrible. Need better options for vegans and Vegetarians.

Ulemper: The vegetarian option food was terrible.

Fordele: Crew members went out of their way to ensure the passengers’ comfort.

Ulemper: Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag.

Fordele: The flight was on schedule. The pilot was great and avoided turbulence.

Ulemper: Compared to my SF to Munich flight, the return trip was a nightmare. The flight attendants were nowhere to be found. Cold face towels, ran out of food and drink. Flight attendants allowing a school field trip to take over the flight. My seat was kicked for 7 hours straight, they did nothing.

Fordele: First i will say thanks to almighty God for the journey mercy, and from the pilot, the co pilots and the crew members were so amazing, such a good hospitality.

Ulemper: Well everything thing was so amazing so far i cant even think of anything they can do better.. from my own view

Fordele: Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate.

Ulemper: Before pulling from the gate all passengers should be seated.

Ulemper: LHR made us wait 30+ min upon arrival for a gate.

Fordele: All crews are kind, friendly and excellent services, the handling of missed flight is good.

Ulemper: The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect ..

Fordele: The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys.

Ulemper: I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out.

Fordele: It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly

Ulemper: Only the other trip by air with Finair

Ulemper: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Fordele: Everything! I never knew that Finnair was such a great airline.

Ulemper: Honestly, nothing could have been better.

Fordele: The crew was great!

Fordele: Comfortable seats

Ulemper: Meals and entertainment

Ulemper: Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed.

Fordele: Flight attendants were good.

Ulemper: Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options.

Fordele: The flight was on schedule. The pilot was great and avoided turbulence.

Ulemper: Compared to my SF to Munich flight, the return trip was a nightmare. The flight attendants were nowhere to be found. Cold face towels, ran out of food and drink. Flight attendants allowing a school field trip to take over the flight. My seat was kicked for 7 hours straight, they did nothing.

Fordele: - relatively new plane, but honestly that's it...

Ulemper: It was a 4+ hours trip and here is what they don't offer: - no entertainment system and no wifi - all drinks for purchase (even water) - seat very tight and uncomfortable (plus, if you want to select your seat you need to pay) - cannot recline seat Here is their offer: high prices.

Fordele: Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around

Ulemper: Free drinks throughout the entire flight

Fordele: The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys.

Ulemper: I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out.

Fordele: Crew worked hard to keep to time and make passengers comfortable.

Ulemper: Boarding gate crowded.

Fordele: Not mucj

Ulemper: Entertainment screens for about a third of the plane didn’t work and staff didn’t seem to care. Boarding took forever and plane left about 45 minutes late.

Fordele: Nothing

Ulemper: Everything. Total budget experience. No service of any quality. Pay for everything. Felt like a cheap flight to Denver

Ulemper: Seats too close together and uncomfortable, but all economy class seats are the same so far in every airline I have flown.

Fordele: Crew was adaquate,

Ulemper: plane was 1 hr late boarding You changed my seat on BOTH legs of my flight . Suurely NOTHING to get happy about !