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Ulemper: Legroom was no better than economy class

Fordele: it was and, it was as well

Ulemper: nothing flying wise, but airport is kind of a maze, if is any short connecting flight and late arrival, you have to run fast.

Fordele: Left early, arrived early.

Ulemper: Get rid of M&S and go back to including a G&T with the ticket.

Ulemper: More legroom please

Fordele: See previous comments

Ulemper: See previous comments

Fordele: Ok

Ulemper: So uncomfortable with tiny seats

Ulemper: The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive.

Fordele: Nothing about this airline. Will avoid flying through Delta if they allow their team to lie to their passengers. Both land crew and onboard crew were disrespectful to their passengers.

Ulemper: agent boarding delayed boarding because she wanted everyone to check their bags. A flight that was leaving 2 minutes later than our flight started boarding before our plane. It wasn't that the 2 planes arrived at different times. The agent was just horrible. In the end, she lied to the passengers that there were no overhead space left. When I went to get my seat, most of the overhead space was empty!! I had to check-in my bag and my bag was damaged by the delta crew.

Fordele: The meals and the consistent drink service was great

Fordele: Flight was on time and clean.

Ulemper: They missed by special meal once.

Fordele: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO

Ulemper: Knowing we had to get a visa for Canada

Ulemper: Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late

Fordele: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Ulemper: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Fordele: Great crew who were prompt with service and friendly!!

Ulemper: Notjing

Ulemper: Very little legroom.

Fordele: Everything

Ulemper: Nothing

Fordele: All seats were very comfortable and spots where I can view everything and crew were awesome.

Ulemper: Local travelers should be offered even water.

Ulemper: The entertainment choices needs updates and more varieties I believe.

Ulemper: Not being able to choose my seat on a 500€ return flight is a joke.

Fordele: I got there

Ulemper: My luggage did not

Fordele: Customer care was super supportive

Ulemper: Inflight sandwiches

Fordele: The crew was informative

Ulemper: Inflight sandwiches

Fordele: Comfort

Ulemper: Wifi on klm

Fordele: The crew was professional & friendly

Ulemper: Food was terrible honestly, entertainment system didn't work on 1st flight.

Ulemper: More comfortable seats

Fordele: In general everything is very good- clean, professional, friendly.

Ulemper: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Fordele: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.

Ulemper: Better entertainment

Fordele: Cops is always a good reason to flight

Ulemper: They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there.

Ulemper: food

Fordele: Despite being a short flight, they gave food

Ulemper: Nothing. All ok

Ulemper: Delay in take off 45 min!!!!

Fordele: Friendly staff

Ulemper: Fly on time

Ulemper: More legroom please

Ulemper: Provide power outlets at seats.

Fordele: The flight was on time and landed early

Ulemper: The bags could have come out earlier and the food could be better

Ulemper: Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine.

Ulemper: Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again.

Fordele: Service was very good

Fordele: One hour delay after boarding due to loosing our “slot”

Ulemper: Timing!!!

Ulemper: 4 hs delay

Ulemper: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Fordele: Pilot announcements were very clear

Ulemper: Too many oversized cabin bags

Fordele: It was great.

Fordele: Service was fast

Ulemper: Better seats

Fordele: Nothing about this airline. Will avoid flying through Delta if they allow their team to lie to their passengers. Both land crew and onboard crew were disrespectful to their passengers.

Ulemper: agent boarding delayed boarding because she wanted everyone to check their bags. A flight that was leaving 2 minutes later than our flight started boarding before our plane. It wasn't that the 2 planes arrived at different times. The agent was just horrible. In the end, she lied to the passengers that there were no overhead space left. When I went to get my seat, most of the overhead space was empty!! I had to check-in my bag and my bag was damaged by the delta crew.

Fordele: The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away.

Ulemper: No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers.

Ulemper: Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed.

Fordele: The crew was attentive and friendly. The seat was relatively comfortable. My special meal was good.

Ulemper: I was frustrated with the entertainment system. I watched one film, and that was fine, but immediately after, I could no longer watch anything, even the film I watched previously, and it turned out that something had happened to all of the screens in my central section. Even after rebooting the system, it would not work again.

Ulemper: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Fordele: Quick flight. Friendly cabin crew.

Ulemper: Nothing.

Fordele: I’ve been very disappointed with the lack of cleanliness of the aircraft and the disregard of the aircraft overall. It was quite old, fair enough, but there where some missing pieces here and there that didn’t make me feel safe. The flight overall was good, British Airways crew are always very competent and professional, which is the reason why I mainly fly with BA. But this is the first time I had some concerns on the lack of safety checks especially because I travelled with my 2 years old son.

Ulemper: Please see answer above. The aircraft should have been maintained.

Ulemper: Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late

Fordele: The crew was friendly and gave clear instructions, they worked as a team.

Ulemper: I would appreciate clearer information about bagge costs

Ulemper: The plane was delayed due to waiting for people to clear customs.

Fordele: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Ulemper: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Fordele: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing

Ulemper: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.

Ulemper: Flight was delayed 40 minutes and arrived 2 hours later.

Ulemper: Food was not fully prepared. potatoes were hard.

Fordele: It was an uneventful flight. The entertainment system worked well and food was good.

Ulemper: The lights kept coming on every few minutes making sleep nearly impossible.

Fordele: Crew was friendly.

Ulemper: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.

Fordele: Everything was good except the long layover

Ulemper: Shorter layover

Fordele: The crew wasn’t very friendly and there’s very little legroom.

Ulemper: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.

Ulemper: When its rain we shouldn’t walk to the air plain

Fordele: Flight was on time.

Ulemper: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Fordele: The crew was very kind

Fordele: The socks offered in business were comfortable and nice looking. The red wine was good.

Ulemper: The food was just average and the seat not too comfortable

Ulemper: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.

Fordele: The price

Ulemper: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.

Ulemper: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay

Ulemper: It was too warm. The air above was not cool

Fordele: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.

Fordele: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.

Ulemper: Tv unit was broken in my seat.

Ulemper: Food options

Ulemper: More comfortable seats

Ulemper: The plane was delayed due to waiting for people to clear customs.

Fordele: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Fordele: The food was good

Ulemper: My girlfriend’s Tv stopped to work in the beginning of the flight.

Fordele: Timming Was ok

Ulemper: No Food, old tv, poor confort seat