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Ulemper: Honestly nothing needed improvement/ it was a really good experience!

Ulemper: Overbooked flights led to a missed connection resulting in a 12 hour layover

Fordele: Pilot communication

Ulemper: Free snacks & drinks

Fordele: The food. Crew was ok

Ulemper: This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $

Fordele: at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped.

Ulemper: Food a bit bland and uninspired

Fordele: The crew was nice

Ulemper: We were boarding later than expected Which caused some stress with connection flight

Ulemper: A better breakfast...

Ulemper: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Fordele: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Ulemper: Flight was delayed, had to run to my next connection flight.

Fordele: The crew was informative

Ulemper: Inflight sandwiches

Fordele: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Ulemper: The KLM crew are always great serving and treating you. Well above many other airlines.

Fordele: The schedule and timing

Ulemper: The airport, some of the crew, the aircraft seats, the entertainment system

Fordele: Crew was ok and servicial

Ulemper: Food and reception at door of boarding

Ulemper: CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure.

Ulemper: Crew on the ground was very rude

Fordele: Seat was comfortable

Ulemper: Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps

Fordele: I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line.

Ulemper: It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined.

Fordele: The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining.

Ulemper: The food was mediocre and the selection of movies was very limited.

Ulemper: Great customer service

Ulemper: Being near the back of the plane we missed out on all the food options except for the chicken wrap which was horrible. You ran out of everything else.

Ulemper: First plane was newer, 2nd plane was older.

Fordele: Nothing much to write home about, but I didn't worry about anything in particular during my 4hr flight from Edmonton to Toronto.

Ulemper: The crew were not too courteous, but I've come to expect a little bit of cheery happiness from them after flying porter. Not sure I'd complain about this, though. The food was the highlight. The only vegetarian option was mac-n-cheese, and it was horrid. I didn't even try finishing it.

Fordele: They had a movie screen with movies available. Even though the trip was short, it was nice to have that option.

Ulemper: Food should be much better than this. Otherwise everything is ok.

Fordele: The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you.

Ulemper: The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process.

Fordele: One crew member in the OTP-VIE flight that was great in service .

Ulemper: The delaying of both flights . The crew service on the VIE-NICE flight was awful .

Fordele: Entertainment players

Ulemper: Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late.

Ulemper: I paid for a seat and not given a seat assignment. Then because of that I was almost bumped off the flight. If I had not been traveling in a group I would have been bumped off my flight. In addition no food or drink was offered. Everything had to be paid have ahead of time. Not good at all

Ulemper: Too many extra charges, baggage,boarding,seats.

Fordele: The crew was lovely and accommodating

Ulemper: You have to pay for everything. No meals, no water, was included on an almost 9 hour flight. We booked a flight through Norwegian on the way to Athens and did not have to pick a meal in advance however apparently on our return flight we had to? Doesn’t make any sense. Also there is very little room.

Fordele: Everything turned out well but...

Ulemper: Neither the website nor subsequent communication let me know I could buy dinner or snacks. Nor did I know that blankets and headsets were not provided. It was actually better than having carts blocking the aisles for so long. There was just insufficient information ahead of time

Ulemper: n/a

Fordele: the crew was good , seat was not so comfortable

Ulemper: seat need to be more soft for a trip during 8h //

Fordele: No delays.

Ulemper: The entertainment monitors were SUPER laggy with response. Image quality wasn't great.

Fordele: The crew was awesome, super funny, excited, and helpful.

Ulemper: The seat was incredibly uncomfortable.

Fordele: The flight attendants were wonderful and the movies and space for the kids was great!

Ulemper: Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr

Fordele: This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day.

Ulemper: Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP.

Fordele: Seats were comfortable. Entertainment system stopped working part way through

Ulemper: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Fordele: Nothing three hours late I went to dc and then took the train

Ulemper: No sandwiches for sale just snack boxes

Fordele: Nothing I couldn’t get this flight because of the delay of the previous one

Ulemper: The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there.

Fordele: We loved the snacks, the hot towels, the timely beverage service, and great selection of video options.

Fordele: It was one of my best flight

Ulemper: Everything is perfect

Fordele: Yes

Ulemper: Was exelent

Fordele: Crew was nice.

Ulemper: My family wasn't given a choice on the meal they were given which was hard because most of them don't eat fish (it was codfish). One of the flights was delayed 2 hrs & then didn't take off for 40 mins after the two hours because boarding wasn't started til 10 mins before it was scheduled to takeoff

Fordele: It got us to our destination.

Ulemper: Seats sucked. Screaming kids. Wouldn’t let us bring our carry-on for the last leg: Lisbon to Barcelona even though there was room.

Fordele: it is a nice program it's wonderful for flying out good price on for totally is excellent website

Ulemper: Free WiFi

Fordele: Food was really good and no delays. Entertainment also really good.

Ulemper: Can't really think about something.

Ulemper: Great service, friendly team and most importantly great food

Fordele: I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers.

Ulemper: On both flights the control forty didn’t work.

Ulemper: The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water.

Fordele: Staff where friendly but could’ve informed us why we where circling for 40 mins earlier

Ulemper: Not being informed of the Thunderstorm situation earlier no one knew what was happening

Ulemper: Fligjt canceled, bad customer support, lost bag

Fordele: The crew were all nice.

Ulemper: Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly.

Fordele: Pilot communication

Ulemper: Free snacks & drinks

Fordele: The crew.

Ulemper: The aircraft: too old! No charging ports, entertainment system horrible. The food was not super.

Ulemper: Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier.

Fordele: Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)

Ulemper: It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin

Fordele: Seat was comfortable, food was surprisingly good.

Ulemper: Nothing

Fordele: At least the crew was friendly

Ulemper: The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big.

Fordele: at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped.

Ulemper: Food a bit bland and uninspired

Ulemper: Pre boarding at the gate was slightly chaotic

Ulemper: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener

Ulemper: We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service.

Ulemper: complimentary water needed

Ulemper: The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange.

Fordele: Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Ulemper: Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways.

Fordele: Seat was comfortable, food was surprisingly good.

Ulemper: Nothing

Ulemper: Things were very scratched

Fordele: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Fordele: Everything works and quick to get to destination.

Ulemper: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Ulemper: Everything was OK