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Fordele: New plane, great seating.

Ulemper: Food should be tastier and boarding should be more efficient and on time.

Ulemper: Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed. Intercom system, especially from the captain, was painfully grating and loud. Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces. Will definitely avoid TAP in future.

Fordele: Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned.

Ulemper: A different airline

Fordele: Amazing crew

Ulemper: Food was ok. Seat was crowded. Everything else was excellent.

Fordele: Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned.

Ulemper: A different airline

Fordele: The entertainment was ok.

Ulemper: Everything else was terrible. From check-in to boarding to flight.

Fordele: Clear communication about delays and boarding, comfortable seats, great service.

Fordele: It was on time and everything went well

Ulemper: They could have offered more water

Ulemper: Easy checkin, friendly staff, nice quick flight

Fordele: The extra legroom in the Classic Package Seats.

Ulemper: The snacks where a little on the dull tasteless side.

Fordele: New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality

Ulemper: Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy

Ulemper: All seats are uncomfortable on all planes

Fordele: The flight got cancelled without any communication with me. No refund, very poor customer service.

Ulemper: Communication!!!

Fordele: The seats are comfortable.nice leg room.

Ulemper: Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better.

Ulemper: Late as always

Fordele: Quick flight

Ulemper: Bad delay, long security line there

Fordele: The flat bed

Ulemper: The Captain made loud announcements waking you up

Ulemper: Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed. Intercom system, especially from the captain, was painfully grating and loud. Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces. Will definitely avoid TAP in future.

Fordele: TAP is great to fly, friendly, safe and solid, nice crew

Fordele: Clear communication about delays and boarding, comfortable seats, great service.

Fordele: All services were very good.

Ulemper: Overnight sleeping in extended seats in Business Class were cramped.

Fordele: Food

Ulemper: I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!

Fordele: There is nothing to like about the flight

Ulemper: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.

Ulemper: Boarding procedures

Fordele: I liked the food

Fordele: There is nothing to like about the flight

Ulemper: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.

Fordele: The lady checking me in was nice

Ulemper: Items were stolen from my bag

Ulemper: Boarding procedures

Fordele: Quick flight

Ulemper: Bad delay, long security line there

Ulemper: TAP doesn't understand the first thing about customer service.

Fordele: The food was great and the screw were nice and young .

Ulemper: The boarding process and charging 95 dollars for an extra bag is crazy.

Fordele: I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me

Ulemper: It is always better to buy tickets through the airline.

Fordele: Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned.

Ulemper: A different airline

Fordele: Amazing punctuality, both on the way out to Lisbon and on the return to London.

Ulemper: Cannot really think of anything that needed attention on these flights.

Fordele: TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable.

Ulemper: TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever.

Fordele: Seats are way more comfortable than other flight companies

Ulemper: Crew could have been more patient

Ulemper: Seats are very uncomfortable in all planes

Fordele: Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful

Ulemper: TAP being on time and giving a reason why the flight was late

Fordele: There is nothing to like about the flight

Ulemper: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.

Fordele: Horrible service

Ulemper: Nasty people

Fordele: Boarded fast

Ulemper: Hours of flight

Fordele: The entertainment was ok.

Ulemper: Everything else was terrible. From check-in to boarding to flight.

Fordele: There is nothing to like about the flight

Ulemper: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.

Fordele: Amazing punctuality, both on the way out to Lisbon and on the return to London.

Ulemper: Cannot really think of anything that needed attention on these flights.

Fordele: Boarded fast

Ulemper: Hours of flight

Fordele: Great customer service!

Ulemper: NA

Fordele: Quick flight

Ulemper: Bad delay, long security line there

Fordele: I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me

Ulemper: It is always better to buy tickets through the airline.

Fordele: Quick flight

Ulemper: Bad delay, long security line there

Fordele: TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR.

Ulemper: CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS.....

Fordele: Horrible service

Ulemper: Nasty people

Fordele: TAP is great to fly, friendly, safe and solid, nice crew

Ulemper: TAP doesn't understand the first thing about customer service.

Fordele: Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good.

Ulemper: Greater weight allowance for carry-on luggage.

Fordele: Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful

Ulemper: TAP being on time and giving a reason why the flight was late

Fordele: TAP is great to fly, friendly, safe and solid, nice crew

Fordele: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.

Fordele: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.

Fordele: My seat cushion was out of alignment so not great. But I like the two side seat configuration.

Ulemper: Boarding is a zoo. Board by row. It’s faster.

Ulemper: Warm bus for the transfer from one plane to the next!

Ulemper: TAP doesn't understand the first thing about customer service.

Fordele: There is nothing to like about the flight

Ulemper: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.

Fordele: The seats are comfortable.nice leg room.

Ulemper: Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better.

Fordele: Horrible service

Ulemper: Nasty people

Fordele: Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned.

Ulemper: A different airline

Fordele: Food is not really included and the seat DONT recline. But the crew were great and boarding was easy

Ulemper: More food , comfortable seats

Ulemper: 30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich.

Fordele: It was on time and everything went well

Ulemper: They could have offered more water

Fordele: I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me

Ulemper: It is always better to buy tickets through the airline.

Ulemper: All seats are uncomfortable on all planes

Fordele: The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind.

Ulemper: I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins.

Fordele: Much more comfortable than I expected. Attentive flight attendants.

Ulemper: After flying cheapi airlines, norhing. It was a great experience.

Ulemper: Easy checkin, friendly staff, nice quick flight

Fordele: Food is not really included and the seat DONT recline. But the crew were great and boarding was easy

Ulemper: More food , comfortable seats

Fordele: The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind.

Ulemper: I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins.

Fordele: Amazing crew

Ulemper: Food was ok. Seat was crowded. Everything else was excellent.

Fordele: New airbus neo great entertainment set up and comfortable seats . Excellent food in economy and very professional crew with personality

Ulemper: Economy fare was great until 95 euro for a single bag added to stowage was added on . With Ridiculously high baggage charges watch out if you are flying economy. Sort of negates the benefits of economy

Fordele: It was on time and everything went well

Ulemper: They could have offered more water

Fordele: Not much. Poor service, bad crew

Ulemper: Better service

Ulemper: All seats are uncomfortable on all planes

Fordele: The flight got cancelled without any communication with me. No refund, very poor customer service.

Ulemper: Communication!!!

Ulemper: The crew not sympathique

Fordele: Horrible service

Ulemper: Nasty people

Fordele: NOTHING because they cancelled the flight and wanted to charge me 100% more for an alternate flight during the corona virus crisis. They were price gouging which is unforgivable

Ulemper: Their leadership has much to do in terms of their actions in a pandemic situation. Shame on them!!!

Fordele: Everything perfect and arrive to destination on perfect time.

Ulemper: All positive.

Fordele: Flight was on time.

Ulemper: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Fordele: Crew good and seat OK but not exceptional for business class

Ulemper: Food was average - main course could have been better. Range of movies ok but not great

Fordele: Fast boarding

Ulemper: Slow in refuelling, got us delayed for 40-

Ulemper: TAP doesn't understand the first thing about customer service.

Ulemper: Seats are very uncomfortable in all planes

Ulemper: Late as always

Fordele: Clear communication about delays and boarding, comfortable seats, great service.

Ulemper: Airline food could always be better. It wasn’t bad though.

Fordele: I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!

Ulemper: Honestly nothing I was really happy with my flight!!!

Fordele: Young crew, with positive attitude and very kind and helpful.

Fordele: Very polite and helpful crew. Nice selection of movies in-flight