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Fordele: Lots of entertainment options, great price

Ulemper: It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.

Ulemper: Warm bus for the transfer from one plane to the next

Ulemper: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.

Fordele: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.

Ulemper: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!

Fordele: Flight was on time.

Ulemper: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Fordele: Muslim food

Fordele: Almost everything, especially the crew.

Ulemper: Don’t feel like anything should be better to be honest

Fordele: The crews were pretty great!

Ulemper: The regulating of the temperature.

Fordele: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.

Ulemper: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments

Fordele: Flight was excellent crew awesome.

Ulemper: Nothing

Fordele: Quick flight and boarding

Ulemper: Maybe not BA fault but immigration wait at jfk was 11/2 hours!

Fordele: Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time

Fordele: Nice crew

Ulemper: Better food, some entertainment, better bathrooms

Ulemper: The entertainment

Fordele: The seats were nice and the food was unusually good

Ulemper: More water brought to the seats. The landing was strange. The pilot pulled up on the first approach and when the second approach was completed the steering was stuck. They ultimately got the steering to work.

Ulemper: The entertainment choices needs updates and more varieties I believe.

Ulemper: Boarding was awful

Fordele: All seats were very comfortable and spots where I can view everything and crew were awesome.

Ulemper: Local travelers should be offered even water.

Fordele: too crowded , not organised enough

Ulemper: organisation

Ulemper: Seats are getting smaller. Cross country you would think and except that attendants would offer more service. Not happening, sad.

Fordele: Crew worked hard under difficult circumstances but flight was not well equipped

Ulemper: First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable.

Ulemper: More than one and half hours delay, at least they flight attendants should offer customers more than just a drink

Fordele: trip was horrible. Very disrespectful and racist.

Ulemper: Crew needs to take classes on discrimination

Ulemper: My regular sized carry on was supposedly too large and had to be checked. I was not prepared for this as it has never happened on another flight

Fordele: In general everything is very good- clean, professional, friendly.

Ulemper: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Ulemper: After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.

Fordele: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.

Fordele: Great airline

Fordele: Klm's consistantly high standards in everything they do.

Ulemper: Nothing

Fordele: Confort and kindness

Ulemper: It was too cold

Ulemper: The plane is so old..,

Fordele: Crew was friendly, booked seat was good.

Ulemper: I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo.

Ulemper: Seat didn’t recline...

Fordele: The food was good, the crew was friendly, and the plane was clean.

Ulemper: flight out of Ghana was delayed by 2 hours.

Fordele: Only the speed of the flight. The seat was terrible! No pitch, no room, squeezed in like sardines. The crew spent most of their time hawking BA products. Embarrassing.

Ulemper: More room! It was excruciating, and I am not a large person. The boarding process was chaotic and confused. Took a very long time. The only good part of the flight was that the pilot provided a smooth and quick (thankfully, because the rest was pretty miserable) time in the air. BA has become worse than Ryanair.

Fordele: The crew, leg room with seats! The flight crew was extremely nice!!!!

Ulemper: Everything was pleasant....I wouldn’t change anything.

Fordele: Crew was excellent

Ulemper: Nothing really. LH first class cabin is one of the best!

Fordele: Nice crew short flight.

Ulemper: Not much flight was too short to say

Fordele: the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again.

Ulemper: Information on arrival time was not correct

Ulemper: All of the less than good, obvious!

Fordele: Crew were excellent

Ulemper: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Ulemper: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Fordele: Seats were comfortable. Entertainment system stopped working part way through

Ulemper: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Fordele: Loved everything! Including the food.

Ulemper: I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find

Ulemper: Rest rooms were clean, food was adorable, good coffee, no complaints.

Ulemper: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Fordele: Yes-yes

Ulemper: All good

Ulemper: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.

Ulemper: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.

Fordele: Arrived safely

Ulemper: Warm bus at the Reykjavik airport

Fordele: Decent price for economy comfort seat, 4A.

Ulemper: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Ulemper: Flight got cancelled

Fordele: Staff were professional and polite.

Ulemper: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Fordele: The crew was professional & friendly

Ulemper: Food was terrible honestly, entertainment system didn't work on 1st flight.

Fordele: The crew were very nice and helpful.

Ulemper: Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep.

Fordele: The crew was very nice.

Ulemper: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.

Ulemper: Small complaint but the movie selection was not very diverse & would have liked to have known before hand that there would be a charge for good on a longish flight from YVR to KEF.

Fordele: Seats not that good need softer seates for long haul flights

Ulemper: Dissapointed that my flight info screen does not rotate and update the screenshots like they used

Ulemper: Nothing really

Fordele: Boarding was on time and ran smoothly. In flight crew was friendly and attentive.

Ulemper: Food purchase options and better snacks

Ulemper: More leg room and more shoulder room.

Fordele: The crew tried to be helpful but were equally frustrated with the ground crew.

Ulemper: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Fordele: Loved the smooth ride.

Ulemper: Bathroom was pretty nasty

Fordele: Almost everything, especially the crew.

Ulemper: Don’t feel like anything should be better to be honest

Ulemper: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Fordele: The crew were excellent and seats were comfy.

Ulemper: Headphones for the entertainment centre.could have been better. Sound quality not great.

Ulemper: Still don’t have my luggage yet

Fordele: Usual faultless KLM experience

Ulemper: Nothing.

Fordele: Everything works and quick to get to destination.

Fordele: Very pleasant and helpful crew

Ulemper: Improved seating comfort, leg barrier or something

Ulemper: Maybe not BA fault but immigration wait at jfk was 11/2 hours!

Fordele: Crew and pilot great.

Ulemper: Toilet was dirty.

Fordele: ON time Flight

Ulemper: Nothing

Ulemper: Entertainment and food

Fordele: Seat back tv’s

Ulemper: Flight was delayed over 3 hours, food was mediocre at best

Fordele: Great Crew

Ulemper: It would have been better had we not had a delay of 50 Minutes

Ulemper: Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach.