Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Ulemper: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Fordele: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Ulemper: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Fordele: "Very friendly crew"
Ulemper: "In-flight system had some errors"
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Fordele: "The crew was excellent and surprisingly the seats were comfortable."
Ulemper: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Ulemper: "Our request for vegetarian meals got lost after a glight was cancelled."
Fordele: "Flight was on time."
Ulemper: "In flight complimentary food and drink service could have been better."
Fordele: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Ulemper: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Fordele: "Excellent service"
Ulemper: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Ulemper: "It was a great flight can’t think of anything"
Fordele: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Ulemper: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Ulemper: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Fordele: "Food was ok."
Ulemper: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Fordele: "The crew was very careful"
Ulemper: "Not much legroom."
Ulemper: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Fordele: "Flight on time"
Ulemper: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Fordele: "That I was able to sleep a bit on the flight - and that we gained an hour."
Ulemper: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Fordele: "25 min ahead schedule!!!"
Ulemper: "Cabin space, too narrow rows."
Fordele: "It was on time"
Ulemper: "Hard seats Boarding was 35 min delayed"
Fordele: "More experienced, professional crew, better food and service."
Ulemper: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Fordele: "Modern aircraft with power, big screens etc"
Ulemper: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Fordele: "Great service and food."
Ulemper: "Tv screen is resolution is to low. Hard to see details."
Fordele: "Enjoyed my food, especially tasty for airplan fare!"
Ulemper: "Not enough leg room"
Ulemper: "We were 2h late"
Fordele: "nice drink selection on board flights"
Ulemper: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Fordele: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Ulemper: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Ulemper: "The flight was late, real late."
Ulemper: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Fordele: "Super fast boarding and smooth takeoff"
Ulemper: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Fordele: "Good cabin, but very conjugated :|"
Ulemper: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Ulemper: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Fordele: "Boarding & crew (inc ground staff & check-in) all good."
Ulemper: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Fordele: "It es a good flight back"
Ulemper: "Items missing on duty free purchases"
Fordele: "Nice food Right in time Police and customs formalities easy"
Ulemper: "Poor comfort in business class No entertainment at all"
Ulemper: "My baggage was broken"
Fordele: "General air of professionalism is reassuring"
Ulemper: "Food, crew appear rushed"
Fordele: "the food"
Ulemper: "no room for legs"
Fordele: "No delays, service with a smile"
Ulemper: "Nothing to report."
Fordele: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Ulemper: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Fordele: "nice crew; excellent check in experience!"
Ulemper: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Fordele: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Ulemper: "One bag did not arrive in Toronto, apparently delayed in Paris."
Ulemper: "Aircraft has TV equipment that is not functioning ,no phone chargers in the seats,dirty salon not even a snack!"
Ulemper: "No food or snacks :("
Fordele: "Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight."
Ulemper: "Schedule seems to mean there is always a shortage of time to make connections."
Fordele: "Wait, what? Which flight did I review? You asked me about my flight to Minneapolis, but now you’re asking about Copenhagen to Reykjavik? Did I complain about the wrong flight?"
Ulemper: "This is a confusing review page. If you ask about my flight to Minneapolis, I think you mean Reykjavik to Minneapolis, but I think that was actually Tallinn to Copenhagen."
Fordele: "Nice crew."
Ulemper: "Food selections horrible. And you need to pay for it. I got last piece of pizza and it tasted like it had been sitting there for a week. Drink cups were tiny. Movie options severely limited. WiFi never worked."
Fordele: "The movie selection was good"
Ulemper: "Boarding could've been more organized. On a 6+ hour flight, a snack should be offered (gratis), and of course, there needs to be more leg room and more comfortable seats."
Fordele: "Crew member were okay. Seat were not confer table"
Ulemper: "Would have been nice to serve some food since it was 5 hrs flight and good thing it has TV entertainment but the seat were so old and not comfortable. No ear phone or had to buy to use TV, i personally felt that they were just trying to make money in lit lit thing."
Fordele: "Washroom was very clean."
Ulemper: "It was really cold in the plane. Crew was not friendly. Only drinks were served. Crew forgot to let me in earlier (preboarding) no English subtitles or captions!"
Fordele: "Canadian Airlines and Airports could learn from the business model of IslandAir."
Ulemper: "To begin, the flight could've left on time. We departed late and arrived at ORD 90 minutes late. Overall, a negative experience with Icelandair as the outbound flight also had delay issues. Not a good first experience with this airline."
Ulemper: "Taking off & landing"
Fordele: "I got home. Basic ok flight in today's no frills world."
Ulemper: "Rekjavik for a transit point has a pleasing aesthetic but is poorly designed for the number of passengers going through it. The flight was late so we had to hoof it, then wait as the next flight was late. Not sure Icelandair really has it down. But we made it."
Fordele: "The crew always friendly"
Fordele: "Early arrival"
Ulemper: "Long walk in Toronto airport to leave"
Fordele: "the time went really fast"
Ulemper: "somewhere on the itinerary clearly that food is not included in the ticket"
Fordele: "Same as other comment"
Ulemper: "Same as other comment"
Fordele: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Ulemper: "Slow, delayed boarding, with bus to the plane and stair walk up."
Fordele: "This is one of the best airlines I've ever flown. Very nice comfortable planes. Excellent air crew. Everything they do is at a high standard. What really sets them apart is the really great service. I had a problem with WOW air not honoring my ticket due to snow. I had to book at the airport on Iceland air last minute. They didn't have a gate agent who could sell me a ticket - so they sent a manager out from the back office to book us so we would not be stranded due to WOW's incompetence. Booked us just minutes before take off, escorted us through security and onto the plane. Start to finish less than 30 minutes. Amazing service. Their class of service is far above that of major carriers. Iceland Air works harder and makes sure everything is right."
Ulemper: "Airport too small and too many flights leaving from terminal at the same time. Stop promoting Icelandic and wow airlines if you don’t have the infrastructure. I will not return until they expand the terminal"
Ulemper: "The booking was too tight. We BARELY made our flight to Minneapolis and the airport in Rehkjavik is way too small for the number of flights coming in at the same time. We were in a winding, snakelike line for security that went on forever and then when we got through, the lines for the gates were mixed up, without proper seating areas and separation. People were in the wrong lines because it was too crowded to see where we should be. This is a POORLY run airport that needs significant expansion and improvement."
Fordele: "Cost was good. We doubt we'll fly Icelandia again because of the poor service and the unprepared state of affairs in Reykjavik."
Ulemper: "The boarding on a connection in Reykjavic was the worst I've ever seen in my thousand flights. Customers were very upset wanted to break through the longest boarding line they'd ever seen. I was somewhat concerned for the potential of the passengers getting out of order. Safety became an issue as passengers began threatening to bust the line. "But, our flight leaves in 10 min." was heard again and again as we slowly meandered toward our plane for which we were over 30 min. late. Planes in Reykjavik were held up, though there was no weather problem, because of an overwhelming number of passengers trying to board their connecrtion. We were told this is common. On an eight hour flight we had little food available for purchase. After delivering the food we waited about an hour before the attendants came through to pick up the paper and boxes remaining from the food."
Ulemper: "I can deal with everything else but the staff members were absolutely rude and unhelpful"
Fordele: "Very accommodating to me when I was flying solo with my 15 mo. old."
Ulemper: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"
Fordele: "Ease of ticketing"
Ulemper: "Not allowed to bring a backpack as carry-on, waited a bit to board the plane. The flight was fine, nothing over the top. What I expected."
Fordele: "The staff is very friendly on board and the overall flight was very pleasant."
Ulemper: "Boarding in Reykjavik was slow and very congested."
Fordele: "Leg room and service. Entertainment system is excellent!"
Ulemper: "I liked it all"
Fordele: "Great Flight friendly professional flight crew."
Ulemper: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."
Fordele: "On time, crew was great, seats comfortable, and food was very good."
Ulemper: "Every time I have been to Reykjavik the boarding process is chaotic. Icelandair schedules flights all leaving about the same time in the same area of the airport that does not have enough room to begin with."
Fordele: "Efficent crew and flight on time"
Ulemper: "It's my understanding that Iceland Air has WOW! airlines as their budget entry. However, Iceland Air has no free food/snacks for a flight that is 6 hours long. So what more do they take away from the customer for the WOW flights? They should at least offer snacks on a flight/airline that is not advertised or priced as a budget flight"
Fordele: "We landed"
Ulemper: "Airport jam packed"
Ulemper: "Iceland air should offer complimentary meals for overseas flights like our carriers United and Delta"
Fordele: "Legroom is quite good"
Ulemper: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."
Ulemper: "Airport in Iceland cannot accommodate the number of passengers that fly through there. Long lines, no seats, standing for hours. I won't fly Icelandic air through Rejikyvik again. Also the plane departing from IAD to Iceland was old and uncomfortable. Overall, I feel that I had to run the gauntlet of discomfort and tedium before I could actually enjoy my trip----as if the suffering was part of the package. This airport impacts the flight itself. Now we are supposed to accept an hours delay without apology as if that's ok. Standing in line at the airport for two hours in Iceland just makes me commit to traveling less and becoming more selective in my choice of airlines."
Fordele: "The flight itself was nice. Love the free WiFi and entertainment options. Icelandair is one of the most comfortable flights I have been on."
Ulemper: "I am very upset with how icelandair handled luggage for our layover. Our layover was and overnight, 17.5 hour layover. Not a single staff member told us they would be withholding our bags for the entire layover. Not at check in, not during boarding, not when we landed. We had to figure it out ourselves by asking the baggage info, to which they responded with "if you wait 2 hours maybe it will come on the carousel and you can take it." Mind you it is 1:30 in the morning and we had already waited for an hour, not knowing this was the answer. I am extremely disappointed that we could not access our bags and that not a single staff member told us our bags would not come. I've never had a problem with icelandair until now and I strongly hope this does not happen again to anyone else."
Ulemper: "The airport was absolute chaos. No room to wait at the gate, poor communication, no info at the gate, late flights, people crammed into the bus for the plane. Seems the amount of travrlers has simply overwhelmed the airport staff and space. Hot cramped airplane and you have to pay for the most meager snack. By contrast, Jet Blue was spacious and comfortable. Unlikely to travel Icelandair in the future."
Fordele: "There was a fantastic and extensive entertainment selection for international flights (including safe options for kids and a range of genres for adults). Variety of movies, selections of TV shows, music, audio books, and more. Make sure to bring your own headphones if you don't want to have to buy headphones. When the flight attendants of my first flight realized several of us were going to miss our connecting flights (after we kindly expressed concern while we waited to de-plane), they worked diligently to talk to four different outgoing flights and asked them to stall. To my knowledge we all made it on our connecting flights, though it delayed the flights for others whom had already boarded. It wasn't difficult to get additional water, which is important when in air for an extensive time."
Ulemper: "Based on all of my flights to / from in this journey on Iceland Air, they tend to lose time in air or have some sort of ground delay. That said, I would encourage buyers to select flights with at least a 2 hour stop over in Iceland to prevent stress, especially if you want a wider selection of food sonce the airport has more options and IA doesn't serve food for free on any of their U. S. To/From Europe flights."
Fordele: "Crew were very courteous and helpful. Plane was clean, and seemed newer. Seats were comfortable in a 3-3 configuration but as usual space was still tight in economy class."
Ulemper: "Boarding seemed a little chaotic and it was very crowded. Not enough seating for the number of people who were travelling at the gate at Keflavik."
Fordele: "Greenland. Always get a window seat. Fantastic."
Ulemper: "I had to run from my incoming flight to the gate because they were "boarding". But they held us in a waiting room and then loaded on a bus in the rain (just above zero temp). There we stood on the bus for 25 minutes with no explanation of the delay. Finally out to the plane where we had to line up in the rain and blistering winds to get on the plane. Ruined my leather jacket."
Fordele: "I was assigned to the back of the flight in between 2 mothers and 3 babies. I thought it was going to be a very long 3 hours. The plane was almost full. My flight attendant (I wish I had gotten his name) said that if there were any opening spots, he'd move me. I didn't think it was going to happen. But a couple of minutes before take off, he whispered in my ear to come with him. I was led to the front of the economy section. There was nobody next to me. The attendant definitely hooked me up. I got up so quickly that I forgot know candy in the back of the plane. Another flight attendant brought it up to me. I will definitely recommend Icelandair to people."
Ulemper: "The whole experience"
Fordele: "Fast service onboard. so many flight attendants!!"
Ulemper: "Some menu items weren't carried on this flight. Oh yeah - as I peep at reviews below - Reykjavik airport is super chaotic around departure gates. Probably wasn't built to accommodate the masses and endless international connections. The backlog of travelers is likely caused by another carrier who is known for delayed departures and arrivals."
Fordele: "Timely service; being able to fly to Europe from North America with a break. Unbeatable price."
Ulemper: "Keflavik airport can't handle Icelandair and Wow traffic, and the boarding process was a "cattle rustle""
Ulemper: "I understand that businesses must expand, and that is no different with the Keflavik airport. In routing passengers through the airport, there were listings for Canada/UK, and US/All Passengers. It was unclear whether this signage was meant for "flights" or "passport." It was actually for "flights" meaning, if you are taking a flight to Canada, use this line; for US flights, use that line. However, many people, myself included, mistakenly assumed that the signage was meant for passports, in other words, US passport holders use this line; Canada/UK passport holders, use that line."
Fordele: "Courteous stewards on board."
Ulemper: "This was a 5 hour international flight. The only food offered for free was a glass of juice or tea/coffee. I've never had this happen on an international flight!"
Fordele: "The airline crew was very nice."
Ulemper: "No food on the flight."
Fordele: "Fast layover in Reyjkavik"
Ulemper: "Not enough seating at the gates."
Worst room in a 737 for a very long time. You should adjust the pitch. Old aircraft.
Good room Slow entry to WAW
My wife and I did not get food. There was no chicken left and we can’t eat pork so we didn’t get food. Crew member didn’t ask ask first but left the pork in our table and after I asked him what it was told that was only pork left I asked him to take back. The only thing we can’t eat is pork and that was the only option. I was shocked for a long flight not to have enough food. Crew member never came back to let us that there is no other food available. After we asked and other crew member he checked and confirmed there is no other food. He offered to share his own meal with my wife and I but we refused but we appreciated that. I hope I never have an other experience like that. It wasn’t a good experience. :(
I am seeking a refund from Kayak as LOT refuses to acknowledge the booking when not done directly from their site. Worst experience with an airline ever.
Fordele: "Efficient and comfortable"
Ulemper: "The quality and choice of food to for more healthy options"
Fordele: "Finally good seats"
Fordele: "Crew was fine."
Ulemper: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Fordele: "Seats were comfortable"
Ulemper: "Rude crew,delays all the time"
Fordele: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Ulemper: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"
Fordele: "First flight was delayed and we missed flight to Toronto"
Ulemper: "Departure on time"
Fordele: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Ulemper: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Fordele: "good entertainment choices"
Ulemper: "my pre-arranged seat was changed without notice."
Ulemper: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Fordele: "Food was good"
Ulemper: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Fordele: "Same as above."
Fordele: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Ulemper: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Ulemper: "Poor quality of announcements in Warsaw for boarding times."
Ulemper: "The plane was so hot!"
Ulemper: "More communication about flight delays at the airport."
Ulemper: "Flight got cancelled in the last minute, information was scarce"
Ulemper: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Ulemper: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."
Ulemper: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Fordele: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Ulemper: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Fordele: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Ulemper: "Long flight hours."
Fordele: "The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day."
Ulemper: "On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful"
Fordele: "Food/drink options"
Ulemper: "Boarding process. Flight delayed"
Fordele: "Everything was OK exept few things"
Ulemper: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Fordele: "30 minutes late on boarding. No communication for reasons"
Fordele: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Ulemper: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Ulemper: "My whole ticket was determined and I had 2 transfers from Copenhagen to Poland and my language was missing and still not found"
Fordele: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Fordele: "The crew was very friendly and helpful."
Fordele: "Keeping announcements to minimum hence allowing for silence and sleep was great. Personally, being served a meal around midnight seems unnecessary. My preference would be for a bigger breakfast."
Fordele: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Ulemper: "Nothing to mention."
Fordele: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Fordele: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Fordele: "crew was very good and friendly"
Ulemper: "vegetarian meal contained no protein"
Ulemper: "Very unpleasant and unhelpful staff (apart from the ones in-flight)"
Fordele: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Ulemper: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Fordele: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Ulemper: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Fordele: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."
Fordele: "The flight was smoothe"
Ulemper: "Boarding was a mess and is always a mess"
Fordele: "Nice new plane (Dreamliner) with a lot of overhead space for hand luggage."
Ulemper: "There is less leg room than on other international carriers. I am tall and found it quite uncomfortable. I was also surprised by how bad the food was - worst airline food I have ever had on both trips. Sadly, also the most unfriendly air crew as well. Also, unlike international flights with Air Canada, you have to pay for alcohol (though the prices are pretty good)."
Fordele: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Ulemper: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."
Fordele: "Very helpful staff during boarding very good dinner"
Ulemper: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"
Fordele: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Ulemper: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."
Alting fungerede bare, virkede, var godt.
Det var bar een fornøjelse - alting virkede, fungerede, var godt.
DO NOT FLY WITH THIS AIRLINE! To start with, we were charged an extra $100 for our carry-on baggage apparently being overweight. This was not something we were told about prior to flying or we would have packed differently. During our layover in Portugal, we were delayed. Once they started to board, we got on the bus and drove out to the plane. Upon arriving at the plane, there were already two other busses there that had not even offloaded yet since they were apparently still servicing the plane. We had to stand in a crowded bus for about 45 minutes packed in like sardines. So much for social distancing and covid concerns! The plane itself was uncomfortable and the service terrible. I have flown across the Atlantic many many times on other airlines and have always received amazing service. This was not the case with TAP. Other than a small glass of water, we were only served drinks one time. There were no refills or additional service, which for a 9-hour flight is unheard of. I hated every minute of my time with TAP and will never fly with them again even if someone offered me a free ticket.
Very warm and friendly greeting and attentiveness during flight. Lack of strict protocol regarding departure. Didn't keep coach from overrunning business class on departure.
Actually getting my checked luggage back would have been nice
Fordele: "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Ulemper: "Pleace call 666 394 865"
Ulemper: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
Fordele: "TAP is great to fly, friendly, safe and solid, nice crew"
Fordele: "Horrible service"
Ulemper: "Nasty people"
Fordele: "Tap was great for the long flight"
Fordele: "Boarding gik hurtigt og det var tilladt at have kabinekuffert med i modsætning til Ryan Air og wizz Air."
Ulemper: "Maden var enormt kedelig og intetsigende. Jeg fik en slags madpandekage uden indhold, som smagte af luft, og en slags kartoffel som var utrolig dårlig. Så dårlig mad. Ellers var resten fint."
Fordele: "Seats super comfortable. Big screen entrainment."
Ulemper: "One more time offer drinks for a very long travel time (other 10H)."
Ulemper: "Boarding was slow"
Fordele: "Only the on board crew lived up to Tap's normal standard"
Ulemper: "Boarding chaotic in Copenhagen. Food very poor this time"
Fordele: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Ulemper: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."
Ulemper: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."
Fordele: "clean and fast"
Ulemper: "use airport finger in Lisbon airport"
Fordele: "Nothing was amazing. Worse thing is the luggage -- they only allow 8kg as carry on, You can hardly carry anything more than a computer and the actual TUMI carryon bag with that."
Ulemper: "Lots of unhelpful, depressed people, servicing the company and this particular flight at the airport in Copenhagen. Worse thing of all is the luggage -- they only allow 8kg as carry on. You can hardly carry anything more than a computer and the TUMI carryon bag with that.with that."
Fordele: "The crew was generously serving me and the price was more reasonable than any other."
Ulemper: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."
Fordele: "Planes clean and in good condition."
Ulemper: "Crowded and late departure."
Ulemper: "The service was worse than poor. The planes seay table had hair and dandruff all over it. The air hostesses handed me the food two isles away and I had to hand it to my whole row. I would never pay this price for business class for this airline or ever trust Kayak to give good options."
Fordele: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Ulemper: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."
Ulemper: "Two TAP flights today. Both flights delayed more than an hour."
Ulemper: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Fordele: "Good service, nice meal."
Ulemper: "No USB ports or movie choices. Entertainment screen very small."
Fordele: "Staff were pleasant"
Ulemper: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."
Fordele: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Ulemper: "Entertainment system was wonky throughout most of the seven hour flight."
Ulemper: "No air conditioning. Lots of apps didn’t work on the entertainment device."
Ulemper: "The food was not available for the business class passengers and we had to take it from economy."
Fordele: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Ulemper: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."
Fordele: "Usb charger, free of charge meal"
Ulemper: "Hostesses not making an effort."
Fordele: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Ulemper: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."
Ulemper: "Not good I book a fly"
Fordele: "I have traveled with Air Portugal numerous time. Here is a little country very proud of having its own airline company and they do great. The value is great."
Ulemper: "Need to pay extra for everything...bags, seats.Very bad practice for entire industry. Should pay $50 extra per flight and mandate that all bags, except hand luggage be checked in."
Fordele: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Ulemper: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."
Fordele: "the crew"
Ulemper: "the flight hours."
Fordele: "Hot food and real utensils Good entertaining selection Very nice staff"
Ulemper: "Everything went well."
Fordele: "Cute meal already waiting for us at the seat when boarded"
Fordele: "Cabin staff was nice"
Ulemper: "Very cramped seating; rude baggage handlers; bad system for boarding"
Fordele: "staff was fine. Food was kind of tasty."
Ulemper: "seats were quite small. no onboard entertainment."
Fordele: "The flight was quick, boarding was easy and efficient."
Ulemper: "Flight attendants can be a bit nicer."
Fordele: "I did like the crew and food were great!"
Ulemper: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Fordele: "It was all ok"
Ulemper: "I took 3 TAP flights while in Europe, and they were always late!"
Fordele: "Movie selection was good."
Ulemper: "Staff was rude and food was terrible."
Fordele: "The seats were comfortable, but could use a bit more padding for a long flight. The food was decent, and there was a good assortment of movies, music and TV shows."
Ulemper: "The crew seemed unhappy to be there."
Fordele: "Left on time. Served food and drinks. Friendly staff."
Ulemper: "Served food and drinks. Orange "juice" tasted awlful. Bland sandwich. Seats did not recline."
Ulemper: "y extra bag cost more than my ticket. I should have just bought another ticket but was too flustered"
Fordele: "Crew were great..."
Ulemper: "Food was very poor. Entertainment was awful"
Fordele: "I liked that there was wifi on board."
Ulemper: "We had a 3.5 hour delay. The crew could have offered extras to make up for it."
Fordele: "The cree was great. Plenty of room in economy plus. Timely boarding."
Ulemper: "The food was hard on the edges and too spiced on the salad."
Ulemper: "My SAS flight (which was operated by Air Canada) was delayed by more than 2 hours. A friend who was a fellow passenger was charged for 1 piece of baggage. She should have gotten a break from the baggage fee because of the delayed departure. That's another thing. Why is it that some passengers (like my friends and I) didn't have to pay for our checked baggage, but some passengers (like my other friend) had to fork out a fee for her checked baggage? While we were waiting for our trash (after our meals) to be picked up by a lady crew member, she took so long chatting with a couple of passengers that we had to wait a few minutes before she can get our trash. By then I was dying to get to the bathroom and nearly had an accident as a result. In the future, I'll try to avoid flying with any SAS flight (operated by Air Canada) if I can help it."
Fordele: "The rest of the cree was awesome"
Ulemper: "One crew member was disrespectful - Her name is Brianna"
Ulemper: "We were delayed for several hours. I could’ve and should’ve driven to Toronto because I would’ve made it there a lot quicker. The crew members were rude and clearly unhappy to be working. None of them were accommodating. It was a very unpleasant way to start my trip."
Fordele: "The entertainment selection was great. There were a lot of movies available."
Ulemper: "There was only one working bathroom for coach. I think they said there were 3 working toilets total on the whole plane. I usually like airplane food, but this time it wasn't good. The exit row seats that we "upgraded" to were incredibly narrow, and there's nowhere close to stow your things. Then someone was in our seats when we boarded, and they took all our overhead bin space, so we were left with nothing for our flight. I would Not recommend paying extra for the exit row seats."
Ulemper: "The entertainment system did not work - it cut in an out, I had to restart a movie 3 times. As well, the seat felt damaged - it leaned to one side. Made for a very uncomfortable 8 hours. The leg room is getting worse"
Fordele: "crew was very helpful polite nice and welcoming"
Ulemper: "food was not fresh, hot meal was pretty terrible in both 2 flights"
Fordele: "Excellent service, good food, business class on the 787 is very nice."
Fordele: "Not great seating on this smaller plane for business class. Staff was good. Didn't eat so don't know how the food was."
Ulemper: "Business class seats were small. No difference from economy"
Fordele: "The snack selection is excellent"
Ulemper: "No complaints"
Fordele: "Both my first and connecting flights were delayed despite excellent weather. No explanation was offered."
Fordele: "Surprisingly roomy seat. Fine staff."
Ulemper: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."
Fordele: "Compensation for my issues"
Ulemper: "Forced from flight requiring a 4 am wake up for a flight to Vancouver where that flight was delayed. Then they lost my bag. Missed a day of work and had pay for an extra day of dog sitting."
Ulemper: "Same as above. Flight delayed by 45 minutes. No explanation given as to why... no inclement weather or other issues that day."
Ulemper: "Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff."
Fordele: "My flight was on time"
Fordele: "Friendly and helpful flight attendants"
Ulemper: "Very long wait in Toronto security. Trying to get a connecting flight and the Montreal flight had been boarding for 20 minutes before we even got through TSA. Very anxiety provoking! Very large plane that was filled...for a 1 hour flight. It took longer to board and unload than the flight itself. Makes me want to drive on these short hops."
Ulemper: "No earphones supplied at all, for such a long flight, and as I did not have a pair of my own, I was unable to access the inflight entertainment. They ran out of one of their two entrees. I got the last of the chicken while my seatmates had to settle for the pasta. I felt guilty about this, and I was only sitting midway on the plane."
Fordele: "Last row seats recline. Plenty of entertainment options. A long flight with one large meal, frequent drink options and snacks. Turbulence that the crew handled well, especially the landing."
Ulemper: "Seats on planes are just too small. Control panel to each screen is on the arm rest which kept getting hit accidentally. Poor choice of placement. Plenty of food but not all that tasty."
Fordele: "Awesome entertainment and tech interface at the seats!"
Fordele: "The view from the window seat was all that was good about the flight."
Ulemper: "The flight attendant (lady with short red hair) was very rude to a customer I was sitting next to. When food service came aroind, people had there seats back amd instead of addressing everyone to politely put their seats in the upright position, she specifically told her (in a very harsh tone) to put her seat up for consideration of the person behind her. The customer said she couldn't because the person in front of her had her seat reclined as well, which left her with very limited space to eat. The flight attendant continued to say she needed to pit her seat upright or take a seat in the back of plane. I was in shock by the flight attendants' unprofessionalism. Flight attendants also need to provide passengers with pens to fill out declarations. Some would not provide customers with pens. I will never fly Air Canada again!"
Fordele: "Crew members were courteous and generally helpful - though a call placed for help was not acknowledged (given 15 minutes, then gave up - though it was not during the meal service). The aircraft is very nice. Food was quite good, and the entertainment options were excellent."
Ulemper: "Boarding and getting off the plane took a loooong while...."
Fordele: "Crew and newness of plain"
Ulemper: "Food options and quality"
Fordele: "The only thing good was the aircraft was clean and nice and a good assortment of entertainment."
Ulemper: "The crew was rude, the seat couldn't lean back and I couldn't sleep for the entire duration of the trip, the food was awful and a small amount for such a long trip."
Fordele: "I flew in and out of Montreal to see if it was better than Newark or Philadelphia from upstate NY. It was all right. The food on Air Canada is not good AT ALL. The crew were very nice and had a good sense of humor. They were the best part. And at least I got an aisle seat--in the very last row of the huge plane. There must have been 500 people on board, and it was full to the gills."
Fordele: "I appreciated the varied entertainment options available for such a long flight."
Ulemper: "The cabin was absolutely freezing! Everyone in the area I was seated was complaining, wearing coats and blankets and still very uncomfortable. The crew was surly and not at all helpful. The flight was very, very late, which caused me to miss my connecting flight in Toronto. If that were an isolated incident, I would be able to look past it, but every leg of the trip I took was late. The boarding process in Rome was so completely unorganized, it was like being in a giant herd pressed against one another and nobody could move to allow the boarding to proceed as called. It was complete chaos from the earliest part of the trip to the very end."
Fordele: "Yes, I like it"
Ulemper: "We could not book for large group, so we have to separate"
Fordele: "787 is super comfortable and quiet aircraft. Decent service."
Ulemper: "Lack of coffee while seat-belt sign turned on - there wasn't even any significant bumping in the aircraft - certainly could have served coffee without issue. I know this is a "safety policy" but sometimes we should objectively leave lawyers out of the equation in terms of service provided."
Ulemper: "It was canceled"
Fordele: "Food on international flight was horrible, they lost my luggage, last flight was an hour late with no explanation. Still don't have my luggage."
Ulemper: "My one checked bag did not arrive,. And when I reported it, there was no tracking for it. It was stressful because I had one night before I was leaving for a back country trip and the " lost" bag had " no hits" when the bar Cade was scanned. So I spent hours trying to find someone who could assist me. I lost one whole vacation day dealing with the bag issue. Sure wish I could get some compensation."
Fordele: "Nothing the flight was cancelled and delayed 19h"
Ulemper: "Nothing the flight was cancelled and delayed 19h. I haven't even gotten on the plane while writing this."
Fordele: "Clean airplane Helpful crew Overall great experience"
Fordele: "Pros: In flight entertainment is excellent (lots of movies, games, television, etc..) Food is pretty decent on international flights They offer free headsets on international flights There is no checked bag fee"
Ulemper: "Cons: The check in staff is slow and very unhelpful. They need additional staff to help with the long lines. They do not seat you with your family. (Many people on board were separated from their group unnecessarily and they make no attempt to put you together unless you ask at the gate. They refuse to do it before then.) They also overbook flights and put you on standby even if you pay full price and book your flight 6 months in advance AND get to the airport 4 hours in advance."
Fordele: "great new plane loved the entertainment, usb chargers, new window shade technology. On time flight"
Fordele: "Newer plane in good condition. Crew was good"
Ulemper: "Food was pretty blah"
Fordele: "We had a pretty uneventful flight from Tampa to Toronto using Air Canada. That is a good thing. The airline offers complementary juices and drinks of the nonalcoholic variety. No complaints."
Ulemper: "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."
Fordele: "Swedish air saved the day! Air canaduh should Take some lessons on customer service."
Ulemper: "Not enough room. Very uncomfortable."
Fordele: "I flew Air Canada from Copenhagen to Toronto in June of 2016. Air Canada personnel are friendly, polite, treat everyone as a welcomed guest. Of all the major airline carriers, Air Canada demonstrates consistent exceptional customer service and have set a standard other carriers should yake note and master."
Fordele: "I usually fly United via Newark, but this entirely made me rethink my strategy! Great service, food, luggage delivered on time, even the pain of going through CA immigration was avoided by a smart detour of transit passengers."
Ulemper: "Very long lines for US security, rude US personnel."
Ulemper: "Because the flight was delayed, the car rental company let the car go to another customer. A substitute was provided after another 2 hour wait."
Fordele: "Because of a plane malfunction I ended up meeting 3 very good friends. The flight was okay"