excellent customer service. special thanks to Matthias Eisner who on request recommended an authentic German restaurant and then went and downloaded the menu for our consideration.
1.excellent location just opposite the fair entrance of messe frankfurt, 2. beutiful hotel with warm atmosphere, 3. the best hot chocolate i ever drunk,4. breakfast very qualitative but expensive, 5. free internet and mini bar filled up every day, 6. separate bathroom and toilet room 1. the baby cot did not have a matress!!-had to put duvet and blankets in order for the baby to sleep, 2. the cleaning of the room was inadequate, carpet had stains and looked dirty, 3. a nursery school is opposite the hotel and kids are very noisy during evening hours - they kept waiking up the baby every day
The staff was extremely helpful, the amenities were exceptional. I specifically liked the fresh fruit in the room, the filled ice bucket upon arrival, the complimentary mini-bar, and the slippers left at turn-down. Nothing
Front staff members are very pretentious. Not worth paying that much for this kind of value hotel.
Service. No tea/coffee making facilities.
The staff very well educated including the door man. no , everything was perfect
I have stayed is this hotel already a few times and the quality levels are excellent. Staff is very friendly in a natural way. Parking available at hotel.
A first class hotel which was very conveniently located for where I was doing business The absence of an informal dining facility. There are limited quality restaurent options close by and I ended up going to another hotel (Flemings)
This hotel deserves its five stars. The rooms in the new addition in the rear are particularly quiet and well-equiped. The hotel is, however, expensive. But if you need 5 stars in Ffm, this is, in my view, the place to stay. There is nothing that I did not like.
Personal service - great staff Water pressure / shower
Very nice hotel that I had visited. Expensive room fee not include breakfast
it is convenient, as it very close to the fair ground. The staff is nice and friendly. Prices during "Buchmesse" are quite expensive, as in most hotels in Frankfurt
Staff of the hotel is quite helpful and location of the hotel is great for access to Fair grounds, less then 10 minutes walking, most of it through the park. Toilet & bathroom facilities very out of date and not so well maintained, wooden window frames do not protect from any of the noise, we were waking up with birds every day, which was about 4.30- 5 in the morning. Also the double room actually had two queen beds rather then a double one. Not going back.
The nice and big rooms and the service of the stuff , and the fact that it is small and just across the street to the Messe
It was very nice only problem was too expensive although all hotels gets 300-400 percent extra for the rooms during fairs in Frankfurt
close to messe frankfurt
Yes the Hotel was great the room was very large in size. No it was great!
Very friendly and helpful staff, advising on restaurants and directly making reservations for you. Really visit Bistro Marietto/Kettenhofweg/walking distance hotel when you're there. Nice atmosphere and superb food for it's price-range. Hotel easy walking distance from the Frankfurter Messe. Very nice breakfast buffet. Superior Room: nice, big and clean.
Hotel employees were very polite and courteous. Rooms were clean and quiet at night. I had a very pleasant experience at this hotel and would recommend it to everyone.
Great location near the Messe Bad bed
The staff were the most helpful, friendly and considerate that I have encountered in the last 20 years. They went out of their way to help us. The furnishing and fittings in the room were absolutely beautiful. The hotel was quiet and in a very nice, pleasant and safe area.
-Rooms are very spacious and clean. Once heating turned on it is quite powerful and heats room quickly. Quiet location. -It was disappointing that the guesthouse did not provide a Kettle with Tea/Coffee provisions especially as rooms have a kitchen. --The heating could do with being turned on for a few hours on the day of the guests expected arrival as the room can get quite cold in winter with the heating switched off.
Good location in a residential area close to the train station. Although we had a kitchnette, there was no place to eat (only 2 chairs and a small desk) and no cooking utensils provided (only plates, silverware, cups). We had a balcony, but no chairs to put outside and sit. The breakfast was a fixed price (10.50 Euros) with no options for more or less food at differing prices, so we opted to eat at the train station. There was no reception area to sit and wait for friends to arrive and street parking is scarce.
Helpful staff, tasteful furnishing,situated very near to banks and opera nevertheless quiet
Plenty of space for a good price. Quiet area.
Good location, good rooms, friendly staff As stated by others there is no lift and the stairs are steep and difficult to navigate with any reasonable size suitcase. The breakfast option is limited and rather expensive, eat elswhere..........
Very clean and comfort. Easy access to the city center.
room quality, staff professionalism lots of steps and no elevator
location and quality of the room & amenities no airconditioning
The room I stayed in was lovely; elegantly furnished, it was actually a bedroom plus kitchen/office area with French doors to a balcony overlooking the charming garden. I also enjoyed the breakfast served in my room, especially the large pot of good coffee. Although there was a little kitchen, I wanted to make a cup of tea, and was given a pot to boil water, which was fine. I am thinking of booking again, and hope more kitchen related items would be available, as I sometimes like to fix a light dinner.
free wired internet worked perfectly
The location is a very special and surprised one. Near the old town (about 1,5 km), the hotel has an elegant and quiet residencial neighborhood. The building is stylish and keeps the original architecture and decorative details.
The location and convenience - short hop to the stadt
Very nice hotel, situated in a chic and quiet area in the centre of Frankfurt. The hotel is situated in a beautiful mansion. Various restaurants of all types in the vicinity of the hotel.
Family operation with attention to detail. Clean, relatively quiet, well maintained. Tried to charge extra EUR 5 for wireless after booking said wifi included. Only found charge by reviewing bill and had to haggle until the owner removed the charge.Too bad, otherwise fine.
The room was comfortable with easy access to city central. We thought the breakfast at 15 E extra was good, but goodoverpriced. For two of us, it was $40 USD and not so special.
Not knowing what to except, Hotel Liebig was a really pleasant surprise. Being at a nice quite neighborhood it is a great opposite to busy atmosphere of Frankfurt.
Its convenience to the city centre shopping area and Christmas Market The fact that there was no lift and we had to climb 96 steps to reach our bedroom which was on the top floor
Der lugtede af tobaksrøg på værelset. Jeg havde bedt om at få et værelse med god udsigt. Det fik jeg ikke.
God belligehed i forhold til messe. Morgenmad af høj klasse. International stemming.
Absolut professionelt og gennemført hotel med genial beliggenhed når man skal i messecentret.
We haven't met a better staff! A kettle in the room would not be out of place... And we did not manage neither to get bathrobes nor lighting fixed in our room :-(
The computer system was down at the time of check-out and had to wait a long time (in the end did a manual check-out).
location near the fair ground (10 min walking distance), clean and nice bed .....
Quiet and no customer inside Extra costs like breakfast and parking were not showed before booking confirmation, and it was not mentionned that the offer excluded breakfast...
Quality hotel: 4 star rooms Excellent location: Westend, short walk to fair
Hotel is convenient to the main train station and a half hour walk into Frankfurt's old town, although I had to be careful about the route I took. They offer free internet. Hotel was clean, comfortable and well maintained. I think the hotel's location is better situated for a business traveller than for a tourist. Many nearby restaurants and cafes were closed on Sat. and Sunday.
Nice size room and bathroom. Good location. Very good price. It seems that not working air-conditioning is a permanent condition, in all rooms. After complaining the hotel offered a fan, but no other compensation, even not a free drink.... The staff cannot make any decisions without management, but the management is not available to talk to a guest.
Everything pretty much. Best breakfast in Frankfurt! Lack of power plugs in both the bathroom (none) and main room (had to get on knees and unplug lamp near TV).
The breakfast was good. This hotel really is not up to Sofitel standard. The rooms and public areas are dated and pretty shabby. The room is dark because there is no light in the middle of the room - making it difficult to find things. The bathroom is okay but doesn't include conditioner, the shower is over the bath. There is only one computer for guests and its used heavily, so bring your own laptop if you need to do business. Two of the staff members were really helpful, but one staff member was quite snooty about helping me find details for an excursion. This hotel gets a four star rating only because it offers 24 hour room service etc, not because of the quality of the accomodation. The location is close to the trade fair grounds and close to the main train station (although on the business side of the train station not the sleazy side), but 1 or 2 kms from the main shopping streets/centre of town - which is an okay distance walking up, but a little far on the return trip once you've been shopping all day. The purpose of my stay was mixed - conference/busines and 2 days over the weekend.
Good breakfast and very clean Room very small and has got no work space. Also there was no free internet at the room.
Good location with good access to the airport, trains and city center.
Close to main station without being in the red light district.
Var i den grad imponeret.Havde ikke forventet mig meget til prisen og var glædeligt overrasket over graden af service, venlighed, værelsets standard og beliggenheden
Beliggenhed!!!! Der er roligt i og omkring hotellet så er man ude efter et hotel hvor kan slappe af i rolig atmosfære efter en travl arbejdsdag , så er Villa Floratina stedet . Har boet her en del gange og er absolut mit favorit hotel i Frankfurt.
Godt hotel, pæne værelser, god morgenmad, høfligt og venligt personale, service-minded betjening, god beliggenhed for Light & Building Messen. Tak for denne gang - vi vil absolut bruge hotellet igen. Nej.
Proximity to the Messe, just a few minutes on foot. The breakfast although quite expensive was excellent. No lift but the reception staff did offer their assistance.
Location Too expencive for this kind of hotel
Excellent location with parking. Spacious room.
work at Frankfurt Messe
The proximity to the fairground was the most important reason for choosing this hotel. And the reasonable price we got by booking early. I (we) thought the breakfast was far too expensive. Instead of having breakfast at the hotel we found a restaurant with an excellent breakfast buffet at around half the price in the hotel.
Clean room and quiet The price of the breakfast was laughable. 32 euros for me and my wife to have breakfast! for six days that is 192 Euros for two people. Don't come here if you have a family. The reception told us the charge for a local call was 30cents per min. for a five minute call they ended up charging 10 euros. This was not good. Also the problem is this is not a hotel but a bed and breakfast -$ there is no reception after 10 or 11 in the evening. I do not recommend this place. I know there are better hotels around.
close to the frankfurt messe, a good, no frills hotel !
The staff were very friendly and helpful and the breakfast choice was very good.
The rooms were delightful. Clean, very comfortable. The essence of old world European charm. Nothing.
Location was important, proximity to the town center in walking distance.
i don't like anything in this hotel i don't like this hotel
Friendly and helpful staff lack of airconditioning
The room was old world design and very comfortable.Sofas and lounge chairs Room for everything and thoughtful extras. Excellent. We would recommend this hotel to all.
excellent value for money, super-convenient location. the room is spacious and clean, very functional.
Although the hotel is in a very busy location with lots of shops and cafes, it was really quiet at the hotel and easy to get a good night's sleep. The hotel staff were extremely helpful and friendly. We liked the hotel so much that we booked it again for our stay before flying home.
The room was very comfortable and hotel staff are very kind.
Very Clean,quiet and comfortable and a nice informal breakfast room.
That it was a quite well located hotel, beside the u bann and easy to get into the city centre and other areas. Room was very comfortable and spotlessly clean. The only extra thing i felt i would have liked was a kettle in the room to be able to make tea/coffee
confort bed, nice place no hot meal for breakfast. this hotel is not big as we expected for instant the reception work from 7am to 22 not more, but there are very welcome and helpful
Close to the "messe" where I had my business meetings. The fact that I had to stay and could not cancel out the last day and had to pay in full and felt that I was a prisoner of the circumstances. Lousy customer service. I will not use booking.com again, there was no flexibility from anyone despite the fact that I stayed for 6 days and had to pay for seven. An absolute abomination. Be careful what you sign up for, this is a trap.
too high price during for the value (it was exhibition period)
Friendly Staff, Good daily breakfast, Clean Room. I was on the 3rd floor and no elevator. This is a very small Hotel with may be 10 room? Took me 2 days to get a Ironing Board and went to the exhibit with semi-wrinkle clothes.
The high grade of personal service level.
The location is convenient. The room was not fancy, but clean and a perfectly good place to sleep. The tv worked as it should. The internet connection was reasonably fast and was free with my online booking. The staff was helpful. At this price, I thought it was perfect.
Excellent location. near main railway station, but quite safe. grocery store rewe nearby, Tram station opposite hotel. very clean rooms. free wifi in the room. Tea / coffee making facility should have been be there in the room!
modern, and close to train station nothing
Smells very bad. Even towels and pillow covers. Location is good. Wifi is okay, but inconvenient because you need to login every time.
Neat & Clean The internet on the 5th floor was poor. The wireless router on the 5th floor had issues.
It was convenient to the Frankfurt Messe, within walking distance. Very basic boarding house, but clean and functional. Grossly overpirced for what is, even during the exhibition periods.
Hotel was extremely clean; Location is perfect; Staff were pleasant and forthcoming;
Staff are helpful, Area surrounding the hotel is so bad. Public urination is a normal thing, drug use is almost at the door to the hotel. This is the RED LIGHT district. I wasn't aware of that and there should be a remark somewhere that shows that. Homeless people were everywhere. I DO NOT recommend this area to anyone.
A few steps from central station, and with good connections to almost any part of the city. The receptionist was very helpful in providing information. Free WiFi is available, even if at the desk a sign informs that you should pay for it! even if other guests complained about the surroundings, I did not find anything different from other areas around the main station of large european cities. There is only one (slow) lift and it may take a while to get it around breakfast time.
Really, no complaints. It's about what you expect for what you pay being a 3 star hotel. Good location and the staff was friendly enough.
Good location and good rooms Nothing
Closeness to train station and cleanliness no food options
The location is perfect, the hotel was lovely and quiet and the room I was in was very large and pleasant. It's a very minor thing, but the shampoo was of very poor quaility.
I liked the hotel very much. The central location in a quiet street is very good, the interiors are very simple but you have everything you need. The breakfast was very tasty. I didn't like the noise of closing doors.Its quite disturbung, I think it could be made more silent.
Great location; simple but acceptable amenities; excellent price. No
The breakfast was excellent and do not allow anyone to say otherwise! I did some help finding the plates, however.
The hotel was walking distance to the shopping centre. The restuarants in the area were good. The toilet tiles yuk
Very close to the Frankfurter Messe, friendly people Bath without a decent shower. You could smell the sigaret smoke of the previous visitor (or from the room below, not sure), although I ordered a non-smoking room.
good breakfast, nice (residential) neighbourhood. the hotel simply doesn't match the description/pictures on the profile. It is by far not as nice as suggested by the pics. Lower floors smell bad. I reported twice that the light in the corridor did not work, and the staff said they would fix it, which never happened.
most I liked location only, the rest so so rooms must be cleaned each day! Ventilation is poor...
For me was the most important fact, that hotel is located close to the Fairground, so we could walk to the Fair. Secondly, the location is exlellent, quiet during night, peacefull and many nice small restaurants / Mediteranian - Greek restaurant was exellent/ in the nearest walking distance. Personal of the Hotel was friendly and kind, offering all the service they could.. I did not expacted much, so I got more...
The attention was absolute excellent.... the room was great and also the breakfast.... I am really happy I stayed there.
Nice and calm family hotel situated in the nice residential area of Frankfurt (20 min. walk from Alte Oper), very friendly staff
Suite room was quiet and comfortable. Breakfast was good, punctual and with a wide variety of selections. Owners were very friendly and accommodating. Location is tucked near a small park and close to museums and several good local restaurants. Some rooms look out upon stark walls and unattractive yards. No elevator/lift, but then I did not need one.
the owners are great.
Our room was affordably priced, but felt like a honeymoon suite! It was a great spot to see the city. None
Nice calm and quiet pension in very nice surroundings. Good restaurants close by and fair chances for parking near by as well. Breakfast was rather ordinary, I like a delicious breakfast when I am away on business.
The breakfast is great. The washing machine is free of charge. The location is excellent. The room space is more than expected. I have a baby with stroller. Unfortunately no ramp for it!! I have to carry it up the stairs to the 1st floor or downstairs to the reception area. That was really tedious. Also, the doors are not opening automatically and also needs a key not a magnetic card which makes the life very difficult each time we need to go In and Out of the hotel. The kitchen tools are useless and in a bad condition. The stuff are very neutral. No help, no smile, no offering for help. I'm not saying that they were offensive. They respected me but didn't feel that they are welcoming me. The left is very very small. One person with small stroller can use the left at a time. Finally, the star rating for this hotel says that it is 4 starts and this is very misleading
Good location, spacious well equipped apartment.
friendly staff, excellent location.
The room was big and the hotel is very close to the center. The area is very safe and clean. Some of the staff are not friendly.
Very close to city centre. Nice warm room with full cooking facilities The apartment for 3 people is a bit small
the breakfast was excellent! the staff, especially the lady at the breakfast buffet was very helpful and kind, even though we had three children with us. also the rooms were very spacious and had everything we needed. All in all, a very positive experience the room smelled a bit of cigarrettes when we came.
Excellent location, very friendly staff, massive room, more like a flat, large terrace, large desk They could do a lot better in providing shampoo etc. Second morning shampoo/ shower gel (which wasn't great) had run out
Located 1 block from the Ubahn and restaurants. Across the street from a lovely park. Walking distance to museums, historic sites. The room was a good size and well equipped including kitchen. Nice breakfast-fresh foods with good variety. Shower stall was smallish and had ill functioning doors.
It was big, nice parket floor and clean The bathroom could be renowated. There was an evidence of poor trys of hiding mildew in the bathroom, but generally it was well cleaned. Safe didn't work but we didn' need it anyway.
Fremragende service meget hjælpsomt ,smilende personale.
hotelletsplacering i forhold til det vi skulle i byen (koncert)
Venlig og meget hjælpsom betjening ved såvel modtagelse/afsked som ved morgenbufféen. God placering i forhold til messe / lufthavn. Sætter pris på, at hotellet er placeret i et stille hjørne fremfor ud til hovedgaden ;-)
Morgenmaden og beliggenhed i forhold til messen