excellent customer service. special thanks to Matthias Eisner who on request recommended an authentic German restaurant and then went and downloaded the menu for our consideration.
I have stayed is this hotel already a few times and the quality levels are excellent. Staff is very friendly in a natural way. Parking available at hotel.
Very nice hotel that I had visited. Expensive room fee not include breakfast
1.excellent location just opposite the fair entrance of messe frankfurt, 2. beutiful hotel with warm atmosphere, 3. the best hot chocolate i ever drunk,4. breakfast very qualitative but expensive, 5. free internet and mini bar filled up every day, 6. separate bathroom and toilet room 1. the baby cot did not have a matress!!-had to put duvet and blankets in order for the baby to sleep, 2. the cleaning of the room was inadequate, carpet had stains and looked dirty, 3. a nursery school is opposite the hotel and kids are very noisy during evening hours - they kept waiking up the baby every day
The staff was extremely helpful, the amenities were exceptional. I specifically liked the fresh fruit in the room, the filled ice bucket upon arrival, the complimentary mini-bar, and the slippers left at turn-down. Nothing
Personal service - great staff Water pressure / shower
Service. No tea/coffee making facilities.
This hotel deserves its five stars. The rooms in the new addition in the rear are particularly quiet and well-equiped. The hotel is, however, expensive. But if you need 5 stars in Ffm, this is, in my view, the place to stay. There is nothing that I did not like.
A first class hotel which was very conveniently located for where I was doing business The absence of an informal dining facility. There are limited quality restaurent options close by and I ended up going to another hotel (Flemings)
Front staff members are very pretentious. Not worth paying that much for this kind of value hotel.
The staff very well educated including the door man. no , everything was perfect
Very very clean:-))))
Pets in the hotel togeather with other guests
I liked every thing, it was more than my expectations>n my opinion ; it is the best in Frankfurt. parking was a bit costy, but we found a free parking in front of the hotel + an expensive breakfast.
A thank you to all your staff for the friendliness during our stay. The exhibition was tiring and it was lovely to be greated with a smile when you walked back into the Hotel.
New modern facilities Poor restaurant service
it was a very friemdly and clean , good returent. service was wonderful we like every thing about it
Nice and clean hotel I was difficult to find as GPS did not respond to street name, But we were happy to find this nice hotel
air conditions was not working fine enough
Hotel front desk very help full and service of buffet breakfast also very good
value for money. Nothing
The staff were the most helpful, friendly and considerate that I have encountered in the last 20 years. They went out of their way to help us. The furnishing and fittings in the room were absolutely beautiful. The hotel was quiet and in a very nice, pleasant and safe area.
Staff of the hotel is quite helpful and location of the hotel is great for access to Fair grounds, less then 10 minutes walking, most of it through the park. Toilet & bathroom facilities very out of date and not so well maintained, wooden window frames do not protect from any of the noise, we were waking up with birds every day, which was about 4.30- 5 in the morning. Also the double room actually had two queen beds rather then a double one. Not going back.
Yes the Hotel was great the room was very large in size. No it was great!
it is convenient, as it very close to the fair ground. The staff is nice and friendly. Prices during "Buchmesse" are quite expensive, as in most hotels in Frankfurt
close to messe frankfurt
Great location near the Messe Bad bed
Hotel employees were very polite and courteous. Rooms were clean and quiet at night. I had a very pleasant experience at this hotel and would recommend it to everyone.
It was very nice only problem was too expensive although all hotels gets 300-400 percent extra for the rooms during fairs in Frankfurt
The nice and big rooms and the service of the stuff , and the fact that it is small and just across the street to the Messe
Very friendly and helpful staff, advising on restaurants and directly making reservations for you. Really visit Bistro Marietto/Kettenhofweg/walking distance hotel when you're there. Nice atmosphere and superb food for it's price-range. Hotel easy walking distance from the Frankfurter Messe. Very nice breakfast buffet. Superior Room: nice, big and clean.
Absolut professionelt og gennemført hotel med genial beliggenhed når man skal i messecentret.
God belligehed i forhold til messe. Morgenmad af høj klasse. International stemming.
Der lugtede af tobaksrøg på værelset. Jeg havde bedt om at få et værelse med god udsigt. Det fik jeg ikke.
Excellent location with parking. Spacious room.
close to the frankfurt messe, a good, no frills hotel !
The proximity to the fairground was the most important reason for choosing this hotel. And the reasonable price we got by booking early. I (we) thought the breakfast was far too expensive. Instead of having breakfast at the hotel we found a restaurant with an excellent breakfast buffet at around half the price in the hotel.
Clean room and quiet The price of the breakfast was laughable. 32 euros for me and my wife to have breakfast! for six days that is 192 Euros for two people. Don't come here if you have a family. The reception told us the charge for a local call was 30cents per min. for a five minute call they ended up charging 10 euros. This was not good. Also the problem is this is not a hotel but a bed and breakfast -$ there is no reception after 10 or 11 in the evening. I do not recommend this place. I know there are better hotels around.
Location Too expencive for this kind of hotel
The staff were very friendly and helpful and the breakfast choice was very good.
work at Frankfurt Messe
Proximity to the Messe, just a few minutes on foot. The breakfast although quite expensive was excellent. No lift but the reception staff did offer their assistance.
very quiet - staff very helpful tea coffee making facilities in room
Convenient location.Staff very friendly. Very expensive during exhibition times.
walking distance to the exhibition centre there were no coffee & tea making facilities
Staff is extreme nice and helpfull and has been so for many years.Nice breakfast.
very close to the messe. too much expencive for the hotel quality
It's very close to exhibition centre!!!! Very friendly staff!!! Great breakfast!!!
The room and the bed were very clean and large. No noise disturbed my sleeping. They took the money, which I had to pay, from my virtual card before I could say yes or no.
Friendly staff, plain, simple and clean. Area quiet but dull. Close to conference halls. Easy access by road.
The owner is a young man, and he is very friendly. But he took over the hotel himself (he used to work there) only 6 months ago and he has still to invest a lot in order up-date the whole hotel (rooms, corridors and elevator). But he is very positive minded.The location for visiting the fair is perfect: you can walk in 10 to 15 minutes. The hotel didn't matched at all with the description on the website. The room I got in was over 20 years old, the phone did not work, the beds where rustic, no mini bar and an old television. The room was extremely small. I could even not sit with the chair at the small desk because there was no space enough in between the desk and the bed. My room was on the forth floor, right besides the old (and very slow) elevator, which made a terrible noice every time it was taken. I was waken up by it every day from 6 in the morning. And on top of that, the room was not cleaned when I came back in the evening. Housekeeping simply forgot to do it. The price of 120 Euro for a night for a hotel of this category is completely unreal.
Friendly and helpful people, comfortable room, nice breakfast
The room; well and originally decorated with attention to detail, quite unlike your usual bland hotel room. The recommendation in my Marco Polo Guide book was a good one!
It was very well thought. The staff was very friendly. Everything was neat and cute. Maybe it was a little bit cold at nights. But given the German system of central heating, it was understandable that the hotel management may not have wanted to increase the heating.
Attention to detail and personal touches in room,wonderful varied breakfasts served to enjoy at leisure in your room; very clean and quiet location close to some great restaurants; and very welcoming and helpful owners. No
room & breakfast
Everything was great! I stayed during the musikmesse, so the prices are higher and not really cheap, but was still fair specially if you think that they're located 1km or less from the fair.
Less than 5 minutes to the Messe. Very friendly and helpful staff. Overall quite comfortable. A little old and whilst not falling apart in need of some renovation.
It's near the fair, only 5 min. walk to the exhibition center.Very nice and friendly personal. I recommend to the people that like to feel there like in a house atmosphere. A Casa is like at house.
Friendly service. Location in the city. Breakfast brought to room. Inexpensive. It's a nice, inexpensive bed & breakfast. Don't expect more than that - it doesn't have hotel facilities.
It was ideally situated for either walking or taking the public transport into town, the owner was very obliging when we wanted somewhere to leave our luggage after we checked out on our last day.