Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s.
for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight.
The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings.
Comfort Plus allowed us to board early, useful USB ports.
Please see above. Sherry was amazing
Plane was small and older but it was a short flight
Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip.
Confusion over my boarding pass at the Delta terminal in Detroit.
In flight food was enjoyable
The food and the punctuality
The technology in interteiment is not touch screen
KLM crews look unhappy with their work. Everything they do is a favor not duty.
Everything. A truly faultless experience!
Tiny old cramped plane.
Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none).
Great crew and process
For the fare, the leg room is not enough for average 6'0 person to be comfortable for longer than an hour.
United Airlines team and the plaine were brilliant.
The staff were fine, nothing really great, but nothing bad either.
So, we'll start with boarding. Why airlines can't figure out to board the plane from back to front is beyond me. No, let's load front to back so everyone has to uncomfortably shove past the people who have already taken their seats at the front of the plane. Then you get back there and all the overhead bins are full because everyone takes as many bags as possible onto the plane. Then you have to sacrifice the already tiny amount of foot room, "to put the bag fully underneath the seat in front of you." At this point you should be fine, except if you're over five and a half feet tall (I don't know if that's true I'm 6'2" and 275 lbs,) because then your knees are going to be buried so deep in the chair in front of you that the person up there doesn't even need a seat they can just sit on your knees. Luckily for you tall people, they put a nice metal rod just about knee level to really dig in and cause pain . . . Yay! Being a big guy, you try to be considerate and fold your arms in to give the person next to you as much space as possible, but don't expect that back as they'll spread out and become as wide as possible. Then to distract yourself from the discomfort, you try to use the free in flight entertainment via the United app, but "it's not available right now." In summation either be short and small or be rich and buy the seats with extra legroom when you fly United.
I am muslim, but I forgot to arrange the kind of food I would prefer during the flight, and the gentlement I talked to said let me see what I could do to help you about it, and few minutes later came up with muslim meal. I was really happy! Thank you all again.
I pre-ordered a breakfast, it was fresh and tasted good.
The flight crew needed us to check our carry on luggage, due to space issues, but I noticed that there was a lot of extra space in the upper storage that hadn't been used.
Vegetarian food needs lots of improvement
While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.
My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.
Rouge set up of the plane. Bring back air canada please
Very long delay not fair to passengers
The check-in staff were very friendly and helpful.
I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home.
Never made it. Stuck in Denver.
I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity.
Friendly staff, great food.Overall good flight
Limited Space for Carry on luggage had to exit plane in order to check the bag in to cargo area. Confused as to why the crew chosen had no Spanish speaking attendants. We were going to panama there will more then 1 traveler that may not know how to speak English.
Best flight I have ever experienced!
This was probably the worst handled flight I have been on; there was first a slight delay, then a longer delay, then a much longer delay, all of which one could find out only after checking online; there were no announcements about the delay until after the scheduled time of departure; then there was another announcement that there was a mechanical problem and we'll be apprised of the situation at 7pm (the flight was scheduled at 6:25). The person at the counter disappeared. At 7:30, the gate changed to a different flight altogether--still no announcement, still no person at the gate. When a different person finally appeared and I asked her what happened to the Pittsburgh flight, she said, it's here, it'll be departing at this precise gate shortly. At that exact time, the PA system had an announcement that the flight to Pittsburgh is now scheduled at gate 86 at 7.01 (yes, 7:01, even though it was already after 7:30). When we went to gate 86, there, of course, was another flight there. After waiting some more, the woman at the first counter now appeared at gate 86 and said the flight was to be at gate 88. Until the very end when we boarded, gate 88 continued to say the flight was to Columbus. Absolutely abysmal customer service. (Even the boarding was handled badly, but at that time we didn't even care.) I am never recommending Air Canada.
Rouge set up of the plane. Bring back air canada please
Fairly comfortable flight. I enjoyed the new shading windows with no physical shutters
I did not like the glass in my food. I mentioned it to the flight attendent and she said I probably have nothing to worry about but took my information down.
Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better.
Very long delay not fair to passengers
|Fly ankommer til||New York LaGuardia|
|Fly afgår fra||København Kastrup|
|Flyselskaber||Delta, KLM, United, Air Canada|
Her er grunden:
Vi er ikke sælger
Hos KAYAK bestemmer vi ikke prisen, og det er derfor ikke muligt for os at garantere noget, som andre virksomheder sælger.
Vi samler tonsvis af data for dig
Vores service lader dig hurtigt og nemt sammenligne resultater fra hundredvis af rejsesider på én gang. I den forstand er KAYAK en søgemaskine, og vi kan ikke garantere de priser, vi finder.
Hvorfor er vi ikke altid 100% præcise?
Priser på flysæder, hotelværelser og lejebiler kan blive ændret hele tiden. Flere mennesker prøver måske at søge på den samme rejsemulighed på samme tidspunkt. Dette kan resultere i, at visse priser til tider ikke længere er tilgængelige.
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så send os venligst en email, og en fra vores team vil vende tilbage til dig så hurtigt som muligt.