Find billige flybilletter fra København til New York LaGuardia

Fordele: "the crew took very good care of us"

"Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate."

"I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though."

"The whole experience was great. Boarding is so orderly. The staff is super helpful. The wifi works great the whole flight so I was able to text for the entire flight. The best part was that it was orderly even when we were exiting the flight."

Ulemper: "The crew wasn’t super friendly but they were nice."

Fordele: "Not much"
Ulemper: "Crew kept bumping me in flight. Deplaning took too long."

Fordele: "The staff were awesome!"
Ulemper: "no covid-19 precautions were taken."

Ulemper: "Boarding from rear to front."

Ulemper: "No social distancing at all while boarding and exiting the plane you must keeplpeople in their seats !!! I love your airline although I usually just pick the best deal but it’s always a pleasure when that option is also delta"

Fordele: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"

Fordele: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"

Ulemper: "All good"

Fordele: "The crew very professional. My flight was on time."

Ulemper: "Great flight all around."

Fordele: "Crew amazing, seat not too comfy"
Ulemper: "Sits uncomfortable"

Fordele: "left on time and arrived on time"

Fordele: "Well organized and easy to check in."
Ulemper: "No"

Fordele: "Lift off and landing was excellent"
Ulemper: "Nothing"

Ulemper: "Both Copenhagen and New York need to go a better job on the flow of passengers through Passport control."

Fordele: "The free movie/entertainment system"
Ulemper: "Leg room limited, but seats were ok"

Fordele: "The ceew"
Ulemper: "Unorganized boarding and 6 hour delay from expected departure time."

Ulemper: "Flight was cancelled after multiple delays and waiting 8 hours"

Ulemper: "Choice of healthier snack"

Ulemper: "The airport."

Ulemper: "Delays due to Democrats not making deal"

Fordele: "Arrived on time and smooth flight though it was completely full"

Fordele: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Ulemper: "Trash in seat pocket"

Fordele: "Overall Service!!!!"
Ulemper: "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"

Fordele: "Everything"
Ulemper: "No chicken sandwich."

Fordele: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Ulemper: "Nothing, the flight was a rare perfect 10/10"

Fordele: "The take off and landing were very smooth and the crew was nice."
Ulemper: "Crying baby aboard"

Ulemper: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."

Ulemper: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

Fordele: "The crew did the best they could under the circumstances."
Ulemper: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"

Fordele: "The crew and pilot were absolutely amazing."
Ulemper: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."

Ulemper: "Delayed for no reason"

Fordele: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Ulemper: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Fordele: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Ulemper: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Fordele: "Great trips notifications"

Fordele: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Ulemper: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."

Fordele: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."

Fordele: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Ulemper: "You charge me twice. Call me 416 888 4387"

Fordele: "On time departure and arrival, clean plane. Enough space for your carry on."
Ulemper: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."

Fordele: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Ulemper: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."

Fordele: "Pleasant crew, newer plane, and very efficient travel time"
Ulemper: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."

Fordele: "Pretty much nothing"
Ulemper: "Delta. They just hate their passengers"

Fordele: "Efficient and on time."
Ulemper: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."

Ulemper: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."

Fordele: "The Delta cookies that were offered as a snack"
Ulemper: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."

"Never booked this flight"

Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Fordele: "Comfort"
Ulemper: "Wifi on klm"

Fordele: "The crew was very kind"

Fordele: "Almost everything, especially the crew."
Ulemper: "Don’t feel like anything should be better to be honest"

Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"

Fordele: "Reclinable seats."
Ulemper: "The food!! The lights could be dimmed as it was a night flight."

Fordele: "Crew was nice and pleasant"
Ulemper: "Flight very late"

Fordele: "Food and service"
Ulemper: "Working wifi would be good. Better A/C. More comfortable seats"

Fordele: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Fordele: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"

Fordele: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Ulemper: "Pay attention to passengers."

Ulemper: "Flight cancelled"

Fordele: "Helpful and kind crew"
Ulemper: "I wish there was WiFi"

Fordele: "The crew was amazing and the food was great."
Ulemper: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Fordele: "Friendly staff"
Ulemper: "Security check at gate; No priority"

Fordele: "Seating is tight. The crew was great !"
Ulemper: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"

Fordele: "Perfekt"
Ulemper: "Dårlige høretelefoner"

Ulemper: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Fordele: "Everything is alright"

Fordele: "Efficient boarding system, clearly signposted. Professional staff"

Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"

Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"

Fordele: "Very friendly onboard personnel - I really had kind of homy feeling."

Ulemper: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Fordele: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Fordele: "The boarding was easy and you didn't have to wait inline for that long"
Ulemper: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Fordele: "The leg room, was surprisingly roomy"
Ulemper: "The food and that there was no entertainment."

Ulemper: "infotainment was down. Lost my luggage the flight was delayed"

Fordele: "Flight crew was fine. Food was good."
Ulemper: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Fordele: "Short flight with good communication."
Ulemper: "Nil to complain."

Ulemper: "Bag was lost"

Ulemper: "Amesterdam airport employee was really rude"

Fordele: "Airlines issue"
Ulemper: "Profiling certain customers"

Fordele: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Ulemper: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Fordele: "Flight was delayed for three hours and was a very stressful flight"
Ulemper: "Flight was not on time and got to destination very very late pier management of aircrafts"

Ulemper: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Fordele: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Ulemper: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Fordele: "Comfort economy well worth the extra."

Fordele: "good service"

Fordele: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Fordele: "Nothing"
Ulemper: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Ulemper: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Fordele: "Free wee cake."
Ulemper: "Nothing in particular."

Fordele: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Ulemper: "See above"

Fordele: "Loads of leg room"
Ulemper: "Loved everything"

Fordele: "It was a short flight so it was O.K."
Ulemper: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Ulemper: "Først leg gik som planlagt, men herefter gik alt galt...."

Fordele: "Nothing"
Ulemper: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"

"My flight out from SFO was cancelled. No one contacted me with the result I had to spend 3h extra waiting for the next flight. On the return I had booked for a 10:45 am departure. My itinerary said BOTH 10:45 and 07:20. I finally got an agent who said the flight was for 07:20. The movies did not work in my seat. I changed to another seat where the sound only came out from the right speaker. Pretty poor when you spend the money to fly business."

Ulemper: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."

Fordele: "Comfortable seats and did not have to pay extra for a carryon luggage"
Ulemper: "The boarding process was quite chaotic and slow. There was no oversight of what people were putting in the overhead compartment so many were putting both their carryon suitcase and under seat bags up there leaving no room for our suitcases by the time we boarded. The flight attendants were eventually helpful in finding space by making people remove smaller items, but it was time consuming and avoided on most airlines we typically fly by enforcing bag rules as passengers are boarding."

Fordele: "Crew and agents very friendly and helpful."
Ulemper: "BA computer system did not link our payment for excess baggage to our itinerary so we had to spend time checking in to resolve. Carry your receipts for any payments."

Fordele: "Crew was great. Seats and leg room better than other airlines."

Ulemper: "Our luggage was lost and the flight was 1.5 hours late."

Ulemper: "Jg bryder mig ikke så meget om BA. Deres hjemmeside og måde at håndtere køb af billet er ikke ok når man ikke er britisk"

Fordele: "Great crew and service"
Ulemper: "It would be convenient to have phone chargers"

Fordele: "plane empty, speedy boarding."
Ulemper: "At least soft drinks should be free of charge."

Ulemper: "Group boarding was chaotic"

Ulemper: "1,5 hr delay. No effort from the cabin crew to compensate for delay. Just stuck in our seats for 1 hr waiting for the airline to be cleared for take off. Would have been nice with a hot towel for face and hands after a long semi-night flight (10hrs). Extremely cold. Everyone was freezing and coughing due to very, very cold cabin air. Very old entertainment system. Grainy blurry screens. No charging of devices via usb. The control was fixed to armrest and was accidentally pressed al the time while resting and arm on the armrest. Remote gate in LHR."

Ulemper: "No free non-alcoholic drinks. Everything at a fee. Remote gate in LHR."

Fordele: "On time."
Ulemper: "The dinner menu was ok. I didn’t like the breakfast at all."

Fordele: "I liked that it was a short flight."
Ulemper: "I didn’t dislike anything about the flight."

Fordele: "The crew generally is kind and patient. This older aircraft had new seats installed."
Ulemper: "BA now doesn’t even provide you with a glass of water or peanuts for free. Everything is buy on board like Easyjet or Ryannair. Entertainment is non-existent as are any type of power outlets. Seat pitch is very tight."

Fordele: "Nothing This is not what i wanted on an international flight ."
Ulemper: "i Had arrived early and was seated properly... however they held the plane over one hour delay to help late passengers ... this made problems with the connection flight .. they sent us to the wrong terrmknall and lost our luggage.. I feel like this was planned so they could sell out seats at a higher price last minute Fix all the above Call me to make this right"

Fordele: "Great flight with excellent service, food and drinks"

Fordele: "They Charged Exec Platinum for water"
Ulemper: "That they Charged Exec Platinum for water"

Ulemper: "I felt that I was treated differently because I am American."

Fordele: "Boarding"
Ulemper: "Seats spacing, food"

Fordele: "Easy to board promptly"
Ulemper: "N/A"

Fordele: "How efficient, professional and pleasant the captain As well as cabin crew were."

Fordele: "Overall an outstanding experience. Staff is attentive and cheerfully accommodated people throughout the flight. No request was denied as far as I could tell."
Ulemper: "We had a 2 hour delay on our flight from Heathrow to LAX. That being said it was during the most severe cold front to hit North America and counterparts flying with connections in some of the hardest hit town had delays of 24 hours or more."

Fordele: "The staff was extremely courteous and helpful. Everything worked perfectly. I had a great experience travelling with British Airways"

Ulemper: "queing; crampped seats"

Fordele: "Flight was safe and not cancelled."
Ulemper: "BA needs to adopt the Ryanair policy of limiting the number of carry-on bags allowed on board. BA needs to work better on cabin maintenance. Some reading lights did not work. Ryanair cabin crew are nowadays polite and cheerful. BA crew seem stressed depressed and defensive."

Fordele: "Crew was late due to Thanksgiving traffic. The Crew was then very rude during the flight and unapologetic for what has to be the most ridiculous reason for a flight delay I have ever experienced. If a passenger had that excuse, do you think the airline would wait for the passenger? Lame."

Fordele: "As always very police cabin personal and the flight was on time."

Fordele: "No frills 2 hour flight. Comfortable and I slept the entire way."
Ulemper: "Boarding could have been a bit more seamless. Was very disorganized."

Fordele: "it was very good I enjoyed the trip from midland to London and oslo And back through the same route it was very good . Thank you/"
Ulemper: "what I don't like is when the captain Announce that we should put off our cell phone and other devices some people still live theirs on that is not good at all please take note"

Ulemper: "Mangler benplads"

Fordele: "Good seats, good attention to the kids prior boarding."
Ulemper: "Language with the personnel was a minus. An experienced flight attendant uttered "Jesus F..... Christ" - as a reaction to people getting up before seatbelt signs have been switched off seems fair, the wordage is unacceptable from an airline that ought to be a pillar of decency."

Fordele: "Crew was polite, helpful."

Fordele: "Comfortable cabin pleasant crew. On time."
Ulemper: "BA charges for everything even water."

Fordele: "Crew was very helpful with an issue I had with my second flight"
Ulemper: "No complementary snacks"

Fordele: "Absolutely nothing"
Ulemper: "Flight was delayed by 2 hours. Then they bumped us out of the seats we had reserved. Made it just in time for our connection. Then they bumped us from that flight. Others were given generous compensation for that bump. However we were given nothing. At least they us we could rest in the BA lounge because I am elderly and disabled and we would have a 9 hour wait. Got to the lounge and we were not listed in the system. So we were denied entrance. We will have have spent 2 nights on a plane and 36 hours instead of one night and 16 hours. Rotten way to depend your 50th anniversary."

Ulemper: "Even though it was Finnair it was quite difficult to get my boarding passes and was unable to choose the seats on my long flight. I had to get my boarding passes through American Airlines and then flew through British Airways. It would have been very frustrating/difficult to a new traveler. The flights themselves were very good, they were accommodating and was able to move my seat for me in JFK, the flight with British Airways was good."

Fordele: "The staff onboard the flight was friendly."
Ulemper: "There was a last minute gate change that was not announced until boarding was closing, so I had to race across to the other side of the airport to catch the plane. There was no food/drinks provided on the flight."

Ulemper: "No water was even available for free"

Fordele: "The crew."
Ulemper: "No leg room"

Fordele: "Boarding was exceptionally well-handled. Boarding passess/passports were checked prior to entering the boarding area and seating started when people came into the boarding area so passengers were finltering onto the plane immediately without the first calls for priority passengers."
Ulemper: "Short flight, not much to notice or complain about."

Ulemper: "the fact I had to 464 pounds robbing b"

Ulemper: "No refreshments at all from London to Hamburg. Coffee or tea should be free, and certainly water at least should be offered"

Ulemper: "Checked 3 bags. 65 euros each. I think you own this one."

Ulemper: "like all the other airlines you get nickelled and dimed to death"

Fordele: "Very little. BA customer service is brusque and focussed on getting rid of you as quickly as possible."
Ulemper: "Trolley service - aside from poor range, high prices & getting missed as they weren't interested in service...."

Fordele: "The flight was short, and boarding and arrival were fairly quick."
Ulemper: "The crew did not even offer complimentary water. I understand if they want to charge for food and drinks, but does BA need to nickel and dime for a cup of tap water? The crew also were quite hasty with their passes through the cabin. I didn't even realize they were handing out arrival cards until they had already passed."

Fordele: "The crew were awesome-very polite, friendly and helpful! Food was also excellent."

Fordele: "The agents and crew were exceptionally friendly and helpful. The boarding was timely, the crew was very friendly. The service was exceptional. The only issue was seating, too cramped. I am 5'11"and weigh 135. I was uncomfortable in my seat. My husband was uncomfortable in his seat. This made a 9 hour flight rough. The crew, food and entertainment were great, but the seating made me think twice about flying to Europe on British Airlines in the future."

Fordele: "That the flight was not full and empty seats to stretch out your legs"
Ulemper: "The movie selection was poor. Sat near crying baby and autistic kid very unpleasant. Should have section for family and kids and a way to alert other passengers of young children seating."

"No service at full first class price. All in name of COVID."

"The plane was a bit dated and there isn’t much legroom."

Fordele: "Gate agent was great"
Ulemper: "They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination."

Fordele: "Everything was great. Fast flight"

Fordele: "Hard product in first was good for domestic first"
Ulemper: "Crew wasn’t terribly friendly. Nothing to drink until 30+ minutes into flight. Allowed crash pax to use first class lav. I pay more so I don’t have to share with so many ppl. Lav was gross 1.5 hrs I to flight."

Ulemper: "We should have boarded later if weather was not ok"

Fordele: "Super smooth flight, good seats"

Ulemper: "On time take off would be nice"

Fordele: "Despite the poor rating because of the mechanical issue, I will say the pilots did a fantastic job with some pretty choppy air conditions."
Ulemper: "Flight was delayed almost an hour while we were already on the plane. Minor mechanical issue that could’ve been handled at destination. The seat was super uncomfortable and I would’ve appreciated at least some more from the crew, like maybe even a bottle of water or something."

Fordele: "Crew was very sweet!"
Ulemper: "Plane was much warmer than any flight I’ve been on - lots of people visibly sweating (don’t know if any others complained besides me). Seat was pretty uncomfortable (17D)"

Fordele: "Clean plane, courteous personnel, everything on time"
Ulemper: "Getting the food back would be nice."

Ulemper: "The airline needs to board and deboard by group number."

Fordele: "Nothing"
Ulemper: "Nothing"

Fordele: "Special assistance readily available"
Ulemper: "The weather"

Fordele: "Flight crew were good."
Ulemper: "My checked baggage did not make it on this flight even though it was checked in over an hour before the flight. I have been getting the runaround at the Baggage Claim area and on the phone. It may be delivered tomorrow afternoon and I have food items in the baggage and it may not be delivered until the afternoon of the next day. They don’t have a good baggage tracking system."

Fordele: "Smooth flight"
Ulemper: "If there were no delays"

Ulemper: "On time departure would have been nice. Delayed about an hour."

Fordele: "Seat extremely comfortable."
Ulemper: "We sat waiting a few minutes after everyone was onboard."

Ulemper: "Delayed flight. Seat didn't recline."

Fordele: "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram."
Ulemper: "Nothing really it was a great value for the price."

Fordele: "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
Ulemper: "More communication with the passengers would have been a bit better !!"

Fordele: "The crew were nice people."
Ulemper: "There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!"

Fordele: "Nothing"
Ulemper: "They canceled the flight"

Ulemper: "The crew could have been more polite."

Fordele: "I arrived safely at my destination"
Ulemper: "Flight was turbulent, plane was messy, crew had a hard time noticing when passengers needed anything."

Ulemper: "Flight was cancelled, some staff I dealt with to rebook had some attitude issues, others where fine. Overall not very transparent throughout the process. Definitely could've been much more helpful."

Ulemper: "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."

Fordele: "Knowing what carousel luggage was at - I suppose."
Ulemper: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"

Ulemper: "They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines"

Ulemper: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"

Fordele: "Same size and capacity flight, my instrument was not an issue."
Ulemper: "For the love of god American Airlines you can’t have one person threaten to arrest you for trying to carry a guitar onboard and then someone else on a flight two hours later personally assist you in packing the same guitar into an overhead."

Ulemper: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."

Fordele: "The available movies and games in personal screen"
Ulemper: "Seat selection"

Fordele: "Immigration in Dallas was amazing, so quick and no fuss."
Ulemper: "If you are running late you might struggle to get from terminal to terminal"

Ulemper: "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service."

Fordele: "The mobile updates were helpful and timely."
Ulemper: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."

Fordele: "i like the wifi internet that AA provided. Great movies"
Ulemper: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."

Ulemper: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."

Ulemper: "Flight was cancelled we were re-routed and didn't get there until 24hours later."

Ulemper: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"

Fordele: "the team was great, boarsing smooth, arrived early"
Ulemper: "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"

Ulemper: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."

Fordele: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Ulemper: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."

Fordele: "We boarded the flight pretty quickly"
Ulemper: "This elderly woman took long to put her baggage above so someone that was sitting a row behind my seat decided to take all of the overhead bin space, he definitely did not have a carry on size luggage and I feel that would have never happened if tsa would have noticed his carry on was too big"

Fordele: "Very efficient boarding, comfortable coach seats, good crew"
Ulemper: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but on the outbound flight, the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using on-board Wifi, as well as 2 TV shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."

Fordele: "I like that the crew was professional and courteous."
Ulemper: "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."

Fordele: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Ulemper: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."

Fordele: "Very professional and friendly."
Ulemper: "N/A"

Ulemper: "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."

Fordele: "Nothing"
Ulemper: "Not updating flights at the airports or apps, our 3 flights that we tried to take to get us home were canceled I had to fly stand by ALL day Saturday, went through security three times, and have been standing at a ticket counter for ANOTHER DELAYED flight. I am disgusted and will NEVER fly American again and will let friends and family know to fly SOUTHWEST"

"The ground staff is unhelpful. It is almost as if they don’t want you to fly."

Ulemper: "A good team. They all made good efforts. Just fine"

Fordele: "okok"
Ulemper: "okokok"

Ulemper: "Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic."

Fordele: "Good movie selection"
Ulemper: "Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off."

Fordele: "Boarding gik hurtigt og det var tilladt at have kabinekuffert med i modsætning til Ryan Air og wizz Air."
Ulemper: "Maden var enormt kedelig og intetsigende. Jeg fik en slags madpandekage uden indhold, som smagte af luft, og en slags kartoffel som var utrolig dårlig. Så dårlig mad. Ellers var resten fint."

Fordele: "Yes"

Fordele: "Crew was very good. Seats were spacious. Plenty of entertainment."
Ulemper: "More frequent snacks."

Ulemper: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"

Fordele: "The price!"
Ulemper: "Much more but with this price you can not expect much!"

Fordele: "It got us to our destination."
Ulemper: "Seats sucked. Screaming kids. Wouldn’t let us bring our carry-on for the last leg: Lisbon to Barcelona even though there was room."

Fordele: "Only the on board crew lived up to Tap's normal standard"
Ulemper: "Boarding chaotic in Copenhagen. Food very poor this time"

Fordele: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Ulemper: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."

Ulemper: "Ok, it's TAP, it's a bargain, but the "breakfast" was a pitiful piece of meat on a stale piece of bread"

Fordele: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Ulemper: "Better flight attendants who know how to help. Never TAP again!!"

Ulemper: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."

Ulemper: "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."

Fordele: "Great crew and good seat with enough space."
Ulemper: "Overall is fine !!!"

Fordele: "On time"
Ulemper: "Food"

Ulemper: "Not missing our connecting flight because if flight / airport delays."

Fordele: "Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome."
Ulemper: "Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better."

Ulemper: "The flight wad late becsuse of the immigration."

Fordele: "It was on time."
Ulemper: "90 euro per bag!!!! Outrageous. Never again TAP."

Fordele: "Encouraged to take the pillows home they were nice"
Ulemper: "Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer."

Fordele: "Nothing was amazing. Worse thing is the luggage -- they only allow 8kg as carry on, You can hardly carry anything more than a computer and the actual TUMI carryon bag with that."
Ulemper: "Lots of unhelpful, depressed people, servicing the company and this particular flight at the airport in Copenhagen. Worse thing of all is the luggage -- they only allow 8kg as carry on. You can hardly carry anything more than a computer and the TUMI carryon bag with that.with that."

Fordele: "Crew service was excellent, food even hetter"

Fordele: "It was quick."
Ulemper: "Delayed transport to flight, tiny non-reclining seats. Food offering mediocre and had to flag down flight attendant just to get water they we're giving to everyone but some of us apparently."

Fordele: "Everything"

Fordele: "The drinks were available."
Ulemper: "The drinks were expensive."

Fordele: "Entertainment and seat space were great."
Ulemper: "They somehow managed to lose the entire flights luggage"

Fordele: "Crew was nice and the plane was comfortable"
Ulemper: "Flight took off two hours late and we were not given frequent updates as to why the delay was taking longer than announced"

Fordele: "You can charge your devices (only in one plains from London to Portugal)"
Ulemper: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"

Ulemper: "Boarding gate too small. Suoer overcrowded"

Ulemper: "I was not informed my flight was cancelled until the day of the flight. I was able to get in touch with someone to pay for another flight but the communication was lacking."

Ulemper: "Flight was canceled which was out of their control. Unfortunately, what wasn’t out of their control was the amount of people handling the rebooking. One person was handling alternate flights. I was the 6th person in line (which was the time equivalent of an hour and half wait. I missed all possible reroutes due to flights closing. The customer service of tap airlines is severely lacking"

Ulemper: "The 2 hour delay!"

Fordele: "When missed connection, airline had vouchers ready — like they’ve done this many times before."
Ulemper: "In one trip, two flights canceled, and one flight delayed so missed connection. Hard to reach anyone to reschedule or change plans."

Fordele: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Ulemper: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"

Fordele: "Usb charger, free of charge meal"
Ulemper: "Hostesses not making an effort."

Fordele: "Cabinstaff were friendly and professional"

Fordele: "Friendly staff"
Ulemper: "The food was only for meat eaters and not very Good. Would have liked a vegetarian option."

Ulemper: "Plane too small and doesn’t have the thing to charge my phone"

Fordele: "business class was great seat comfortable the lounge was very nice"
Ulemper: "Food on plane ok wish had more choices"

Fordele: "staff was fine. Food was kind of tasty."
Ulemper: "seats were quite small. no onboard entertainment."

Ulemper: "We had to postpone our first leg from London to Lisbon by a day and then they cancelled our return flight without telling us!!! So, we were trapped in Lisbon with no flight to return home. We called them and they said, "we cancelled your tickets and only have business class seats available for you and your toddler." We said no thank you. If we were going to spend 1k on a return flight, we were going to take British Airways. TAP, never again."

Fordele: "Plane was on time, snacks provided"
Ulemper: "No reclining seats, no pillows, no entertainment. Very uncomfortable for three hours. Also, made me check my carry on without even weighing or measuring."

Ulemper: "y extra bag cost more than my ticket. I should have just bought another ticket but was too flustered"

Fordele: "TAP and the personnel from TAP were fantastic."
Ulemper: "The Dutch/KLM gate agents were horrible. I was treated rudely and unprofessionally."

Fordele: "My flight was punctual, the seats are comfortable, steady take off and landing"

Fordele: "Roomy, clean, meals included-didn't think airlines did that anymore, very friendly staff"
Ulemper: "Nothing-no entertainment but this was a short flight so didn't matter to me"