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Fordele: They an amazing crew

Ulemper: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Ulemper: Old aircraft rickety seats

Ulemper: Old aircraft, rickety seats

Fordele: New aircraft with comfortable business seats

Ulemper: More than 4 hours delay! Not all selection from food menu available

Ulemper: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Ulemper: Addis Ababa is chaos and not clean.

Ulemper: Airport Addis Ababa is chaos.

Fordele: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Ulemper: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Fordele: seat not comfortable

Ulemper: more drinks along the way

Fordele: crew good. seat base was not soft nor comfortable.

Ulemper: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Fordele: Great crew!

Fordele: Fast gate work.

Ulemper: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Fordele: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Ulemper: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Fordele: Fine flight with good meals.

Ulemper: TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Fordele: The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Ulemper: See above

Fordele: Flight Crew were great

Ulemper: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Ulemper: Stop using old planes with no personal entertainment systems on the back of the seats.

Ulemper: Not having to wait 3 days for my luggage

missed by the food cart

Fordele: everything was pretty adequate

Ulemper: they skipped me when they passed out food and never came back.

Fordele: Land crew attention was polite and nice

Ulemper: Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking

Fordele: Nothing

Ulemper: Everything starting from the check in to on board restrooms

Fordele: Crew is friendly.

Ulemper: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Fordele: Crew was really great - helpful and kind.

Ulemper: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Ulemper: Entertainment is non existent. Plane is tatty.

Ulemper: There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them.

Ulemper: The seats are uncomfortable

Fordele: flight was on time

Ulemper: Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter.

Fordele: Nothing?

Ulemper: Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board.