Personalet var venlige og hjælpsomme
Personalet var venlige og hjælpsomme.
Ulemper: "Seat could have been more comfortable but the leg room was good"
Fordele: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Ulemper: "I honestly had no issues with my flight."
Fordele: "crew was friendly"
Ulemper: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Fordele: "Muy confortable, la amabilidad de los tripulantes"
Fordele: "plane was clean"
Ulemper: "2 hour delay and 3 crying babies on a red eye."
Ulemper: "comfort, leg room, very crowded, overhead space jammed"
Fordele: "The crew was polite and we arrived safely."
Ulemper: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Fordele: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Ulemper: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"
Ulemper: "Poor desk service Food at breakfast A joke"
Fordele: "Great staff and air flight attendants"
Fordele: "Nothing stood out"
Ulemper: "Nothing Stood out"
Ulemper: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Fordele: "The Plane was modern, they had food / drinks for us, and overall the flight experience was excellent."
Ulemper: "Extremely crowded no place to wait, Split Airport has too many planes coming in/out and not much space for passengers."
Fordele: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Ulemper: "Having to pay for seat selection"
Fordele: "Nice staff, very friendly"
Ulemper: "Paying for WiFi, could use more comfortable seating"
Fordele: "On time and standard service."
Fordele: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Ulemper: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."
Fordele: "Fast, on time."
Ulemper: "No entertainment at all, super uncomfortable"
Fordele: "Plane on time, crew friendly. Great flight!"
Fordele: "on time and got us there on time."
Ulemper: "untrained staff waking people up no flexibility with ordering GF dinner late"
Fordele: "Nothing special"
Ulemper: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Fordele: "Just another flight, nothing special."
Ulemper: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Fordele: "Legroom is too little"
Fordele: "Friendly service, superfast check-in"
Ulemper: "The entertainment remote was not working and the crew member could not fix it. Indicated that his happens and that the planes are supposed to be refurbished within the year. The screen was the most user-unfriendly I have seen in a long time"
Fordele: "The food was good and the crew was nice."
Ulemper: "No entertainment offered and the seats were cramped."
Fordele: "smooth flight, comfy seats"
Ulemper: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Fordele: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Fordele: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Ulemper: "no entertainment at all."
Fordele: "Courteous staff,"
Ulemper: "Only one food choice, meatloaf + mashed potato. I don't care for meatloaf."
Fordele: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Ulemper: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."
Fordele: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Ulemper: "Entertainment system fairly dated."
Fordele: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Ulemper: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Ulemper: "Checking in we had a nasty representative, but other than that, all was well"
Fordele: "The service and hospitality"
Fordele: "crew was attentive"
Ulemper: "having to take a bus from the terminal to board"
Ulemper: "We didn't had entertainment"
Fordele: "Good staff, food, service"
Ulemper: "No leg room for us tall people!"
Fordele: "The plane was very clean and the flight crew was friendly. The food was very good (as airplane food goes) and beverage service was prompt."
Ulemper: "The seats were quite hard. The temperature on the plane was very hot. We were unable to access our boarding documents or check-in in advance of our flight. The movie selection was mostly geared toward men - a lot of Bond films. Not really sure what that was about. Our flight was delayed because of complications in Boston and our luggage did not make our connecting Swiss flight in Zurich."
Fordele: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"
Ulemper: "Waiting so long in the security check line. Food could be better."
Fordele: "Boarding was fast and easy. The crew was also very sweet."
Ulemper: "We had to pay for our food, even water, if we wanted something. Board"
Ulemper: "Flight was delayed and I missed my connection in Zurich... Instead Zurich-Belgrade WITH SWISS AIR i was rebooked to Zurich-Munich LUFTHANSA then Munich-Vienna LUFTHANSA and then Vienna-Belgrade AUSTRIAN... Lufthansa is not on my list and I was forse to fly with company I don't like... So disappointed by SwissAir..."
Fordele: "Flight was delayed due to weather which of course is out of their control. Helpful staff that kept us I formed."
Ulemper: "Having to be shuttled to the airplane from the gate. Not bad, just something I am not used to. There was no entertainment as it was only a 50 minute flight. This crew really had no personality at all. Quite robotic. Again, efficient but lacking in sparkle."
The food is horrible. Even in business class
Baggagen i Frankfurt ankom så sent, at jeg mistede mit næste fly og måtte overnatte 2 dage i byen indtil den næste fly til destinationen!
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Fik ikke min kuffert med fra München!! Kæft det er ringe service!
Fik ikke min bagede med fra München!! Det fandme for dårligt..
Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "Nice crew"
Ulemper: "More comfortable seats"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Ulemper: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Ulemper: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"
Ulemper: "The in-flight snack - choice of two disappointing sandwiches."
Fordele: "Nice smooth and organized flight"
Ulemper: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"
Fordele: "The crew should treat better passengers but overall is been good"
Ulemper: "Overall is been good"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "It was very smooth, the connection was great, boarding went easy, service was nice."
Ulemper: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."
Fordele: "Flight crew and food was wonderful."
Fordele: "Quick flight. O ly 2 people per row. Bags did not get lost"
Ulemper: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."
Ulemper: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Ulemper: "Flight was delayed more than 1 hour 30 minutes"
Fordele: "Lots of legroom, friendly crew, and they serve sandwiches! Asked for water after takeoff and they gave it to me without hesitation! I would definitely recommend them!"
Ulemper: "I can’t find anything to complain about."
Ulemper: "Everything, lost luggage and missed flights because of flights not making their time."
Fordele: "Accommodations comfortable"
Ulemper: "Crew was not helpful. There was clearly not enough room for everyone's hand luggage, and the crew members simply shrugged their shoulders. I flew with hand luggage on lap because bins were full."
Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Ulemper: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."
Fordele: "flight was on time"
Ulemper: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."
Fordele: "All was good."
Ulemper: "All was good."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "Great service and food."
Ulemper: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Fordele: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Ulemper: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "The staff was helpful and courteous"
Fordele: "the crew was courteous, attentive, accommodating."
Fordele: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."
Fordele: "Flight was cancelled due to pilot strike."
Fordele: "Efficiency...I sat three rows behind the crying babies...but with ear phones...had a pleasant flight"
Ulemper: "Once again - the connecting flights through Frankfurt are difficult because of the size of the airport and the location of the gates. Make certain there is enough time between flights to get to new gate. Use extra time to purchase some of the excellent food items"
Fordele: "Wine was nice. Great selection of movies. The crew were extremely helpful."
Ulemper: "Food was a bit bland. And there was no salt or pepper to be found."
Fordele: "Excellent service. Excellent food! So thoughtful."
Ulemper: "Seat is not premium."
Fordele: "The crew was incredibly pleasant and helpful"
Ulemper: "The entertainment system didn't work for many passengers, and had to be continually reset, and sometimes still did not work. When it did aorkX it was extremely slow and unresponsive. Also, the USB and electrical outlets near the seats did not work and power devices"
Ulemper: "not enough leg room, louder than expected engine noise"
Ulemper: "coach seating sold as biz class"
Fordele: "Airbus 380'eren er et fantastisk fly. Var så heldig at flyve på business og imponerende med den mængde business sæder, som flyveren har og den kvalitet den enkelte plads byder på lige fra super hovedtelefoner til en reel soveplads og fantastiske sæder der kan indstilles næsten efter behag."
Ulemper: "Personalet virkede super stressede i forhold til at kunne give den service, som de vel selv gerne ville overfor businessclass passagerer. Serveringen virkede hektisk og der var ingen ro da flyveturen var kort grundet et hurtig fly og for mange passagerer."
Ulemper: "Very bumpy. Not a good flight"
Ulemper: "There was no entertainment service on the flught"
Fordele: "Der var ikke så mange med på flyvningen - super kabine personale, der var rigtig meget på passagerne og sågar forsøgte at muntre et meget flyvetræt japansk ægtepar op til en god oplevelse i Napoli."
Fordele: "Plane0was on time and they served us a very tasty sandwich."
Fordele: "Venligt personale - god service"
Ulemper: "Langt mellem ankomst og afgangsgate. Boarding via bus"
Dreamliner was comfortable and entertainment system good
Ulemper: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Fordele: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Ulemper: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Fordele: "Information sharing by pilots and crew. Economy class leg room is good."
Ulemper: "All good up to the level"
Ulemper: "Still don’t have my luggage yet"
Fordele: "Loved the smooth ride."
Ulemper: "Bathroom was pretty nasty"
Fordele: "Great crew."
Ulemper: "Ran out of business class meal. Substituted a Econ class."
Fordele: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Ulemper: "Flight was delayed, had to run to my next connection flight."
Fordele: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Fordele: "Boarding was quick and flight was calm"
Ulemper: "The coffe and breakfast."
Ulemper: "Staff rude and short"
Fordele: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Fordele: "Crew was fantastic."
Ulemper: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ulemper: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Fordele: "The crew was amazing and the food was great."
Ulemper: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Fordele: "Friendly staff"
Ulemper: "Security check at gate; No priority"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Ulemper: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Fordele: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Fordele: "The staff tried to help me when it was evident we would not arrive on time"
Ulemper: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Fordele: "Crew was great, very nice"
Ulemper: "Not enough legroom"
Fordele: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Ulemper: "Nothing to say"
Fordele: "kLM staff was great."
Fordele: "Easy to board and easy flight."
Ulemper: "Flight departed 35 minutes late"
Fordele: "Professional crew. Good boarding."
Ulemper: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Fordele: "Good services!"
Ulemper: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Ulemper: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Ulemper: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Ulemper: "OLD plane without comfort or entertainment"
Fordele: "Great crew service. Among the best ever."
Fordele: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Ulemper: "Nothing! It was all great!"
Fordele: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Ulemper: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Fordele: "Loved this 747! Crew was professional and food was very good."
Ulemper: "We had a long wait (25 minutes) at the gate because we were early."
Ulemper: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Fordele: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Ulemper: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Ulemper: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Ulemper: "Først leg gik som planlagt, men herefter gik alt galt...."
Fordele: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Ulemper: "Food was not very good Tasteless and rubbery"
Fordele: "KLM food and service are great"
Fjernsynsskærme i kabinen ville have været godt.
Irritererende forsinkelser og ventetid i lufthavn og flyver
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Fordele: "Meget søde, venlige, hjælpsomme og smilende stewardesser"
Ulemper: "Under COVID-19 omstændighederne, lader det sig vel ikke gøre, men en kop varm kaffe på en kl 0600 afgang, ville have været prikken over i’et"
Fordele: "Andre det ikke"
Ulemper: "At vi fik ordentligt besked om vi får en voucher da vores arangement på Færøerne var aflyst"
Fordele: "Sæder og besætning ok"
Ulemper: "Forsinkelse aflyste afgange og mere forsinkelse i flere timer. 7-8 timer, hvor man har siddet i lufthavnen 2 timer inden afgang i forvejen. Og bliver bare tilbudt en madkupon på 75kr..."
Fordele: "I liked the service and the food"
Ulemper: "The lack of movie choices"
Fordele: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Ulemper: "They need to serve drinks with ice! US passengers need ice in their drinks!"
Fordele: "Food was the best airline food!"
Fordele: "Smooth take off and landing"
Ulemper: "Free food for everyone since it was delayed"
Fordele: "- Good entertainment - Boarding on time"
Ulemper: "- Airplane food - I know it's not going to be mind-blowing, but the breakfast was salad and a fruit cup which, for a vegetarian meal, is particularly unappetizing"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "The crew was truly kind and accommodating."
Ulemper: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Fordele: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Ulemper: "Obviously, no food or water in Economy."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Ulemper: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Fordele: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Ulemper: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "No food or even water"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "I slept the whole way through"
Fordele: "On time, clean aircraft not too full!"
Ulemper: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Ulemper: "Wound up having to pay 150$ for checking 2 bags. Almost more than the tickets. Feel ripped off. Don't remember the web getting a chance when i ordered the tickets to purchase at a lower rate. SAS said, since i bought the tickets through a travel agent, there was nothing they could do. Next time I'll buy tickets directly from SAS."
Fordele: "Comfortable flight."
Ulemper: "Only one meal option ( with meat). Alcoholic beverage not included."
Fordele: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Ulemper: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Fordele: "ingen bagage drop før SAS bemander indcheckningsskrankern to timer før take off. Vi var flere som hang timevis i hallen m indcheckning. Heldigt at der ikke var forsinkelse!"
Fordele: "The boarding process worked well."
Ulemper: "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."
Fordele: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Ulemper: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."
Ulemper: "sas online system needs to be overhauled and user friendly. one sas phone agent not helpful, called back and the agent was very helpful"
Fordele: "The food was good, movie choices"
Ulemper: "Little room to move"
Fordele: "Too upset to continue senseless survey"
Ulemper: "Vacation ruined"
Fordele: "fast boarding"
Ulemper: "uncomfortable seats"
Fordele: "Missed flight. After waiting in three cues of more than 25 people was told the airline and your customer service could do nothing to help me. Am going to continue to pursue a credit and hope a new flight will be issued! Please help me!"
Fordele: "The food is great, the flight attendants are great, and the flight is comfortable."
Ulemper: "There is little legroom unless you are in first class."
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Boarding and online chkin was very good, food was not to the expectations.
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Ulemper: "Flight was delayed for 4+ hours"
Fordele: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Ulemper: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Fordele: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Fordele: "The seat was very comfortable."
Ulemper: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Fordele: "Seats are comfortable on Business Class. Service is good"
Ulemper: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Ulemper: "Our request for vegetarian meals got lost after a glight was cancelled."
Fordele: "I like the comfortable seats"
Ulemper: "Service lag a little"
Fordele: "Entertainment system failed repeatedly."
Ulemper: "Entertainment system failed repeatedly."
Fordele: "The crew was amazing and extremely helpful!"
Ulemper: "The food could have been better"
Fordele: "The schedule and timing"
Ulemper: "The airport, some of the crew, the aircraft seats, the entertainment system"
Fordele: "Great food and friendly crew."
Ulemper: "Seatback system was old and not very functional."
Ulemper: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Fordele: "Everything was great"
Fordele: "The crew was helpful and accommodating"
Ulemper: "The flight was delayed, missed connection, and lost baggage. Subpar."
Fordele: "Crew was very nice. Food was good and tasty."
Ulemper: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Fordele: "Extremely hot the plane"
Fordele: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Ulemper: "Arrived 5 hours late"
Ulemper: "Not much legroom."
Fordele: "Flight on time"
Ulemper: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Fordele: "Very quiet"
Ulemper: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Ulemper: "Tiny uncomfortable seats."
Fordele: "The food was okay and the staff were friendly."
Ulemper: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Ulemper: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Fordele: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Ulemper: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Ulemper: "They were unfreindly and rude."
Fordele: "it was cancelled so they got me on the next flight on Turkish"
Fordele: "Crew was welcoming"
Ulemper: "Space between the seats was too small."
Fordele: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Ulemper: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Fordele: "All crew I interacted with was great, friendly, and helpful."
Ulemper: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Fordele: "Airplane staff were good"
Ulemper: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Ulemper: "The crew was not very polite."
Ulemper: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Fordele: "Great food, pleasant crew."
Ulemper: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Fordele: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Ulemper: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Fordele: "The food was good, the staff was very friendly and very nice,"
Ulemper: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Fordele: "Fly til tiden"
Ulemper: "Mindre end 15 cm til sædet foran. (og ja, jeg målte) HELT uacceptabelt. Ikke engang plads til at mase min håndbaggage (en helt almindelig computertaske) ned i hullet."
Fordele: "Spacing was ok"
Ulemper: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Fordele: "The crew"
Ulemper: "Not enough room for legs. Small amounts of food. No entertainment."
Fordele: "normal flight"
Ulemper: "i would prefer little bit more comfort."
Fordele: "The crew was nice.."
Ulemper: "No USB plug. No charging spots. No video. No movie. No radio. No wifi."