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Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
Everything else was great Price for parking
Location No swimming pool
Great location great front desk people beautiful view Drink left in room from previous occupant
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
They were accommodating and nice
Location was great and staff. Bathrooms are way to small, shower did not drain properly.
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
Fantastic SF landmark...we never left the Hotel.
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
location near attraction false fire alarm at 12:30am
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
good fittings and decor
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
Though expensive, everything was top notch.
Excellent, awarded restaurant. Great location. Did not like the location of the toilet door in the room - right next to the bed so you face it when you sleep.
Very good service and location.
Nice rooms - well designed, comfortable beds, good bath products, friendly staff. I liked that they were dog friendly, LGBT friendly, and had a daily run scheduled for guests. No in-room coffee and small gym where the TVs didn't all work.
Very good hotel nice staying I will go agian and I will recommend for my friends No thing worth
We enjoyed the proximity to the cable car line, the trolley line and Union Square.
Excellent location; free coffee and tea services in the morning; comfortable bed and towels.
The location was very good in the heart of the Union Square and everything was walkable from it. It was a little overpriced for what it offered.
comfortable, friendly environment with staff and other guests Missed Maverick the dog...but it wasn't the hotel's fault, he was sick!
Extremely helpful staff.
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
Very poor service. A fraudulent charge from the restaurant was added to my room charge. When I brought this to the attention of the staff, they became very accusatory and combative. Very, very disappointing!
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
Liked the decor and comfort of the room Phones are not answered in time
Being charged $60 to valet a car in unacceptable
Great location, small room - expected, staff was okay. Caught off guard by how much parking was (47 per night) but that's on par for the other hotels in the area.
It feels refreshing as soon as you walk in the room. Everything is clean and the beds are amazing. The only thing I can say is wish they had a little mini fridge in the room.
Inexpensive compared to the other options. There qas a fight for the shared bathroim in the middle of the night that woke me and it was noisy from the street outside.
The location was the only thing great about this hotel. Having to share a bathroom and restroom with the entire floor. The bathroom on my floor didn't work so I had to use another floor. No real breakfast offered and parking rates were too much. Parked one block away for half the price.
Nothing I never stayed, because the hotel never had my reservation.
I got an excellent deal on this room. The valet was extremely professional and friendly and made me feel right at home even though I was pretty scattered when I arrived. The rooms were cute and clean, and the restrooms and showers in the hall didn't bother me. I was actually surprised that I never had to wait to use either. I wish there would have been parking, it didn't occur to me that I would have to pay to park my car overnight and my budget was really tight for this trip. The young woman who checked me in was not very friendly. The mattress on my bed was not very comfortable, but significantly more comfortable than the ground I had been sleeping on while camping all week.
I liked the location. I didn't like the bathroom/ shower located in the hall way that was basically too small to use. I barely fit on their bed in the original room. I upgraded to get my own bathroom and shower for $50 extra and this out me right over 4th street. Where it was so loud (even with both windows shut) and so bright from other lights (even with the blinds closed). The bed was as hard as a rock and oh yeah, let's not forget $49 a night to park your car at their hotel that you just spent $180 a night for and won't be able to sleep anyways.
Rooms are small and efficient; be prepared. Bed was comfortable. Hall bathroom was difficult to enter; the door got in the way. I remember waking up to some noise around 6am, but perhaps that's unavoidable in this location?
Location across from Marriot and a bit cheaper Tiny tiny rooms and shard showers not bad at all but shard showers
Nice interior and nice rooms. Great coffee and free internet. I did not know that there is not a bathroom/shower in the suites, but rather down the hall. However, this isn't a big deal and I got a good value Shared toilet/shower
Overall cleanliness and facilities were good We told the concierge we were on vacation and wanted some ideas on how to spend our time in San Francisco and he told us to "go see a movie". No help at all
Location Price Staff No amenities Bathroom didn't have a fan; instead, had a window that opened onto an adjacent room's bathroom window Ceiling fan was haunted
Easy walk from the Bart after coming in from SFO. No uphil climb with cases like we had when we stayed in union square. The larger room allowed us to have all 3 kids in the room so no second room. The walk to union square took less than 5 minutes and easy walk to transport to get all over the city. Would definitely stay here again. Breakfast was really expensive. Kids would never have eaten $21 worth of food. There is a Starbucks in the lobby though and lots of breakfast places enroute to union square. The crepe food truck on the corner was delicious. Only other complaint would be that the shower pressure was low when other rooms were using. Why no pressure regulators Marriott?
We were a group of five girls and this hotel stay was great! Room is spacious, beds comfy. No complains. Pool is small
The staff was very accommodating for my elderly parent's needs.
Staff was very friendly and accommodating, very quiet rooms and I felt very comfortable using the facilities. The beds were very comfortable and we had ample space. Great stay overall.
Great location, near water front, business district and tourism venues. Location was accessible via public transportation: Bart, CalTrain King At station approx mile or less away. In house Starbucks Coffee and restaurant. Utilized fitness facility, clean and mix of Dumbbells and aerobic equipment. Encountered negative experience with guests on our floor using Marijuana, hallway and elevator on or floor. It reaked of the odor during the Second day or our stay. A bit of loud partying on our floor as well. We notified the desk a few times (they offered to give us another room), but apparently they weren't able to locate the source. Disappointed that errant "Spring Breaker kids" ruined an otherwise pleasant experience. FYI we were traveling for leisure, and had our 8 he old son with us. Not the environment you'd want a child exposed to.
It was a perfect location to see the Embarcadero and the ballgame...a good center for traveling around town. It was even a short walk to China Town, No breakfast menu...just buffet in the AM...too much food, too high of a price.
The breakfast and the lobby were good The room and bathroom were not upto the mark for the price.
Good Location. Overall everything was alright. Nothing too wonderful, but nothing too critical. The lobby was fancy, but rooms werent wonderful. Not the friendliest staff. I found it strange that when I called for a bandaid, the front desk tried to sell one to me. I have been to other hotels, including Courtyard's, where they will just deliver something small like a bandaid to you if you need it. I even recall needing feminine products and they were sent to me. Considering the price of the hotel, and the parking ($59/night!), you would think a simple request like that would have been fulfilled.
Very friendly and attentive staff at all levels. They went above and beyond for some of our requests. Food at the onsite restaurant was delicious though a bit pricey. Location was a bit dirty with a lot of construction and older run down buildings around. Lots of noise from the major road behind hotel came through the closed windows as if they were open. Parking was over the top! $60/day!!
The staff, location and facilities. Nothing