Hoteller i San Francisco i nærheden af Russian Hill

Hotel was walking distance from a lot of locations we wanted to visit. Hotel was clean and bathroom was better than pictures shown. We had a problem with our booking. Hotel staff/manager did not seem like they wanted to fix issue that they created. We requested a specific room(golden gate view) weeks in advance and they denied our request stating they were out of rooms. After I called multiple times to confirm reservation. Later that night I go to the lobby and Over heard a convo between staff and another guest, saying they were going to upgrade him to another room (golden gate view). really?!?! That's not good customer service at all!

NONE The receptionist was so rude and had no people skill. I felt discriminated. I cancelled my reservation but was charged one day even though I refused. I will never ever book in this hotel ever again. The receptionist was a disgrace.

Front office staff very friendly. Rooms were dated and it was under construction. Had to be moved to a second room because of a leak and the room not being cleaned yet.

Good location Staff was rude. They made my wife cry.

..... 1. Thin walls, could hear neighboring rooms conversations clearly. 2. cockroach in bathroom. 3. when my travelling partner tried to return to the room after visiting with friends the key card did not work. I was not there but the friend walked him to the hotel. This was 9 hours after checking in. The attendant was rude and refused to rekey the card without an argument then a scolding after. Ridiculous.

The hotel accommodated free guest parking for every guest. Compared to other hotels the price was lower,. San Francisco is expensive though. Many guests smoking in front of their rooms. One person even had laundry hanging by their door.

Location is very convenient, 10 minutes walk from Pier 39, 5 minutes from tram stop. It is clean, safe neighbourhood. Hotel itself is also clean. Breakfast is actually not existing, althought description of the hotel says differently. Just don't count you get anything except coffee. Also the room is extremely small. The two beds are actually accupying the whole space available. No room left for sitting or even walking.

Convenient location Telephone did not work, safety on outside door was broken, don´t fall for the breakfast is included, it´s a joke, at most they could call it a snack.

Clean, recently redone, decent value. Cheaper rate if you call the motel directly.

Location The family above us was walking around all night and the building is old and you can hear every little noise